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Octane Recruitment Ltd

Service Advisor

Full-time

Woolwich, London, SE18 6AT, England

Customer Service

1 day ago

Service AdvisorWoolwichSalary: Basic £31,500 - OTE up to £53000Monday - Friday, 8.00am - 6.00pm, 45 hours per week and Saturday 8.....

Service Advisor
Woolwich
Salary: Basic £31,500 - OTE up to £53000
Monday - Friday, 8.00am - 6.00pm, 45 hours per week and Saturday 8.00am - 12.30pm (1 in 3, paid as additional hours)
Ref: OC19245

Service Advisor role:
An opportunity has arisen to join us as a service Advisor in Woolwich. The Service Advisor is responsible for every aspect of a customer's aftersales experience. The main purpose of the role is to supervise the team and dealing on a day-to-day basis with customers
This role includes the day-to-day management of the service advisor role. The role is to further the maximise sales, and profit opportunities through the delivery of the aftersales strategy and to exceed customer expectations at all times.
The successful candidate will have experience in an aftersales role within the motor trade; and have strong communication skills, high attention to detail and good organisational skills.

Company benefits:
* Long service awards - enhanced holiday entitlement
* Discount schemes with popular retailers - helping you save more
* Employee Car Ownership Schemes - for yourself and family
* Employee Assistance programme - your wellbeing is important to us
* Access to private healthcare - we put health prosperity at the forefront
* Pension scheme and life assurance - confidence in your future

Service Advisor Responsibilities:
* Ensure the highest levels of customer service and satisfaction
* Ensure all customer enquiries are answered promptly and professionally
* Provide advice and support to customers regarding their vehicle
* Ensure all paperwork is completed accurately and efficiently
* Liaise with the workshop to ensure customer requirements are met
* Maintain a high standard of housekeeping
* Ensure all company processes and procedures are adhered to

Service Advisor Skills:
* Excellent customer service skills
* Good communication and interpersonal skills
* Good administration skills
* Ability to work well under pressure
* Good time management
* Ability to use Microsoft Office Suite and other computer systems

Consultant - Yvonne Martin - Octane Recruitment
INDAS
Service advisor

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

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NHS Jobs

Play Support - Phlebotomy department

Full-time

Woolwich, SE18 4QH, England

Customer Service

1 week ago

Job Summary To enable children and young people to feel at ease and feel safe within the phlebotomy clinic and have appropriate a.....

Job Summary To enable children and young people to feel at ease and feel safe within the phlebotomy clinic and have appropriate access to play whilst in the phlebotomy department. The post holders primary base will be at Queen Elizabeth Hospital, Woolwich; however, there will be a requirement to attend any of the Trusts Paediatric Phlebotomy Clinics in the performance of duties within this job description Key Result Areas & Performance: Main duties and responsibilities Provision of normal play materials and activities appropriate to the age, development, medical condition and special needs of each child/adolescent. Advise and support parents/carers in their play activities with their children. Select and care of play materials appropriate to the department and cultural needs of the local population. Create a comfortable, stimulating and anti-discriminatory environment for all children and adolescents. Support Phlebotomist within the Phlebotomy Clinic. Be aware at all times of the provision of a healthy and safe environment, in accordance with Trust policy and current legislation. To take responsibility for own personal development. Ensure patient confidentiality is maintained. Personal/Professional To be respectful of individual values, cultures, religion and beliefs. To have yearly appraisals. To participate in internal and external learning opportunities. To always behave in a manner that is professional, positive and polite. To help create a warm, welcoming and safe child friendly environment Attend trust mandatory and statutory training. To be able to deal efficiently with stressful situations To be aware of the Data Protection Act. The contents of this job description will be regularly reviewed and may be amended in consultation with the postholder, according to the needs of the service. Workforce To maintain good work relations with all members of staff to promote effective teamwork and treating everyone associated with the Trust with courtesy and respect. Financial To adhere to the principle of eliminating waste in terms of wasteful or unproductive practices and or wasteful and or unproductive use of consumable materials. In this way the post holder will contribute to ensuring best use of limited public resources and cost efficiency / reduction. Communications and Relationships To work as part of a team within the phlebotomy outpatient setting and take a supportive, courteous and professional approach at all times in undertaking duties of the receptionist post. To greet members of the public and other healthcare workers at the reception area. Key Relationships include: Departmental Managers Visitors to the reception area Service users though personal contact or telephone enquiry Colleague reception and phlebotomy staff Other hospital workers who may access the department General To keep the workplace and clean and tidy. To provide and sustain a high-quality service and participate in the setting of quality goals. To have an understanding of compliance with Standard Operating Procedures and related to the area in which they are working. To undertake such duties as may be required and are consistent with the responsibilities of the grade and needs of the service. To take appropriate action if there is a minor spillage of body fluids. To observe and adhere to local and national Health & Safety Policies. To have responsibility for the health, safety and welfare of self. This will minimize the risk to other members of staff and general public and to comply at all times with the requirement of Health and Safety Regulations. To participate in Risk Assessment and Health and Safety Audit. To use equipment and facilities provided in a responsible and safe manner. Review of this job description This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder on a regular basis. Confidentiality The post holder must ensure that personal information for patients, members of staff and all other individuals is accurate,up-to-date,kept secure and confidential at all times in compliance with the Data Protection Act 1998,the Caldicott Principles and the Common Law Duty of Confidentiality. The post holder must follow the record keeping guidelines established by theTrust to ensure compliancewith the Freedom of Information Act 2000. Data Protection Act All staff who contributes to patients care records are expected to be familiar with, and adhere to, the Trusts Records Management Policy. Staff should be aware that patients care records throughout the Trust will be subject to regular audit. All staff who have access to patients care records have a responsibility to ensure that these are maintained efficiently and that confidentiality is protected in line with the Trusts Confidentiality Policy. All staff have an obligation to ensure that (care) records are maintained efficiently and that confidentiality is protected. Staff are also subject to this obligation both on an implied basis and also on the basis that, on accepting their job description, they agree to maintain both patient/client and staff confidentiality. In addition, all health professionals are advised to compile records on the assumption that they are accessible to patients in line with the Data Protection Act 1998. Systems and IT skills requirements All Trust staff needs to have the essential IT skills in order to use the Trust Clinical Information Systems as well as other required IT related applications in their jobs. Initial and on-going IT applications and IT skills training will be provided to underpin this requirement. Health & safety All staff must comply with all Trust Health & Safety Policies and Procedures. Staff must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors. Risk management All Trust employees are accountable, through the terms and conditions of their employment, professional regulations, clinical and information governance and statutory health and safety regulations, and are responsible for reporting incidents, being aware of the risk management strategy and emergency procedures and attendance at training as required. All staff have a responsibility to manage risk within their sphere of responsibility. It is a statutory duty to take reasonable care of their own safety and the safety of others who may be affected by acts or omissions. All managers throughout the organisation have a responsibility to ensure that policies and procedures are followed, that staff receives appropriate training that a local risk register is developed and monitored on a quarterly basis and any changes reported to the Clinical Risk Management Group and Strategic Risk Management Committee. Managers are responsible for implementing and monitoring any identified risk management control measures within their designated area/s and scope of responsibility. In situations where significant risks have been identified and where local control measures are considered to be potentially inadequate, managers are responsible for bringing these risks to the attention of the Clinical Risk Management Group and Strategic Risk Management Committee if resolution has not been satisfactorily achieved. Infection Control All Trust staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems with regard to this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by the Trust. Financial Regulations All staff are responsible for the security of the property of the Trust, avoiding loss or damage of property, and being economical and efficient in the use of resources. Staff should conform to the requirements of the Standing Orders, Standing Financial Instructions or other financial procedures including the Code of Conduct and Accountability and the Fraud and Corruption Policy. Safeguarding Children All staff must be familiar with and adhere to Trust child protection procedures and guidelines. General The post holder may be required to work at any of the Trusts sites in line with the service needs. The post holder must at all times carry out his/her responsibilities with due regard to the Trusts Equal Opportunities Policy. This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future. All staff have a responsibility to participate in the Trusts Performance Appraisal Scheme and to contribute to their own development and the development of any staff that they are responsible for appraising.

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Royal Borough of Greenwich

Head of SEND Outreach Support Service

Full-time

Woolwich, London, SE18 6HQ, England

Information Technology

1 week ago

Head of SEND Outreach Support Services Grade: PO10 (or Equivalent Salary on Soulbury Terms and Conditions) Are you a skilled.....

Head of SEND Outreach Support Services

Grade: PO10 (or Equivalent Salary on Soulbury Terms and Conditions)

Are you a skilled leader with education-based experience who can motivate and energise people to find creative solutions? Can you promote the engagement of children and young people and their families in our services? Do you model a leadership style that empowers others? Can you deliver positive change for children?

We are looking for a knowledgeable, enthusiastic, vibrant and creative Head of SEND Outreach Support Services with the skills and experience to join our senior leadership team to help us realise our ambitions. This is a key leadership post that involves a high level of collaboration contact with other leaders from across children's services and our SEND partnership. You will provide support, challenge, and relentlessly focus on improving outcomes for children within SEND within the current challenging landscape. You will have a professional background in delivering services within an educational framework and will hold a small clinical commitment in one of our Outreach teams.

In the SEND Outreach Service, we continue to invest in meeting the needs of children and young people with Special Educational Needs, Disabilities in Greenwich. We have a dynamic staff team of over 60 staff in 5 teams to enable us to build aspirations, be person centred and focus on realising outcomes.

The successful candidate will work closely with the Senior Assistant Director (Inclusion, Learning & Achievement), as well as elected Members and partners including Adult Services, Community Health providers such as Oxleas, public health and the voluntary sector to ensure that Greenwich is a place where every child and young person has the best chance to succeed and where children and families are safe, healthy and thrive.

We pride ourselves in Royal Greenwich on having an innovative learning culture dedicated to improving outcomes for children, young people, care leavers and their families. Royal Greenwich is a great place to live and work. Benefiting from excellent transport links ranging from Crossrail to the Elizabeth line to the Uber boat, we're one of the easiest boroughs to get to and navigate your way around.

Royal Greenwich is an inclusive employer, our organisational diversity is one of our greatest strengths and it really matters to us. We want our workforce at all levels to reflect and respect the diversity of our communities, bringing richness, inclusivity and innovation to our work and the services we deliver. We know we are not there yet at the senior leadership level and actively encourage applications from under-represented groups. We put equity at the heart of our recruitment and are committed to tackling discrimination in all forms. We are steadfast in promoting a diverse and inclusive community, an environment where we can all be ourselves, flourish and succeed.

If you want to work in a place where you can represent our values apply now and join us in making a difference to our children's futures, your future and ours.

When applying please view the Job Description and Person Specification for the essential requirements for this role and address these when completing your supporting statement.

Closing date for applications: Sunday 17th November 2024

Shortlisting: W/C 18th Nov

Officer Panel Interview: W/C 25th Nov

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.