Total 1,677 Customer Service job vacancies in Greater Manchester, M45 8NF

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

We are excited to offer a role of female senior support worker, in a 24 hour supported Accommodation. Supporting adult females (18+) who have severe and enduring mental health diagnosis, resulting in care and support needs. The service provides 24 hour support which requires staff to fulfil sleep in’s as part of rota hours. Additional to the sleep in’s there is also a waking night each night, with a dedicated waking night team.

We are seeking a enthusiastic, inclusive, organised and caring individual with leadership qualities to support people to achieve greater independence. The aim to work intensely with women to achieve move on using trauma informed care, recovery and person centred practices. You will ensure a high standard of quality of life for the people supported working in collaboration with the women receiving a service as well as in partnership with agencies involved in the woman’s support and care planning.

This post is an ideal opportunity to become involved in the delivery of a high quality service, giving real job satisfaction whilst utilising your experience in a senior position. You will have excellent line management support and development from a CQC registered manager. You will join an established and experienced team. This is an experience for a person seeking to develop their career in leadership and management. The role is fully supported through a probation period with consistent supervision and access to training to assist your learning and development.

Creative Support is proud to have been providing the service in Withington for over 25 years. In 2016 the service remodelled from residential service to support accommodation to meet the change in need of women leaving hospital settings
During this time the service model has been able to develop and progress with the experiences people living with mental health have. The service has emphasis on bespoke support planning and key worker relationships. The key aim is to support women’s recovery journeys and ensure pathways for greater independence are available and can be achieved.

The role will involve practical assistance with daily living, support and delivery/access to a wide range of activities that promote personal wellbeing. Day to day oversight of rotas and staffing needs as the y arise and excellent communication with line management/senior colleagues.
You will work flexible shifts on a rolling rota to meet individual needs in a personalised way. Experience of supervising staff is desirable. Prior experience and possession of a relevant qualification is desirable.

Vacancy Reference Number: 82021
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme.

‘Gender is considered to be an occupational requirement – Equality Act 2010’

We have the opportunity for a person to join a team of 4 staff and 12 citizens with care and support needs. The role is a Senior Support Worker, supporting citizens who have enduring mental health diagnoses. The service is based in the Chorlton area and provides a service for 12 adults of all genders. You will be based within a supported accommodation with support and housing duties to oversee day to day.
The service is a property containing 12 flats, additional to this there are shared areas and a staff office and staff area for sleeping overnight/day use.
You will have a level of responsibility to manage rotas and staffing needs as they may arise. You will work with the Service Manager and Support Workers to ensure individual support is delivered as outlined in personal plans. You will provide direct supervision and observation to support staff in role as a senior support worker. You will have planned supervisions with your own line manager as well as access to training required to carry out and enhance your skills and knowledge. You will have allocated audit responsibility for areas such as but not exhaustive to, Health and Safety, incident reporting, safeguarding, service user outcomes.
You will work directly alongside individuals with trauma informed, recovery-focused approaches and values, enabling people to enjoy a fulfilling and valued lives, to participate in the community and to develop their abilities. You will contribute to the development of tenancy related housing skills and positive tenancy management.
We are seeking a motivated, enthusiastic, inclusive, organised and caring individual with forward-thinking qualities to support service users and support staff to achieve personal development and goals.
You will have the opportunity of working in partnership with agencies involved in peoples support and care planning. The successful applicant will be able to respond to unplanned change, to a fast-paced environment, with a positive and proactive attitude. The role will involve promoting the rights of service users with mental health needs to move on positively to greater independence with long term quality of life and good housing.
You will be expected to co-produce support plans with the service users that promote their choices and independence, paying particular attention to areas such as daily living skills, community outreach, and housing goals. You are likely to engage in a wide range of tasks and activities as part of your role. You must be willing to travel within the South Manchester area in order to provide support to our service users in their own accommodations.
This post is an ideal opportunity to contribute to the delivery of a high quality service, giving real job satisfaction as you assist people in defining and achieving their goals both service users and support staff you will work with. Experience of supervising others is desirable, support can be tailored during probation to develop as a supervisor of others. You will have consistent supervision and access to training to assist your learning and development.
Vacancy Reference Number: 82022
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme.

Our busy Medical Same Day Emergency Care (MSDEC) offers a wealth of experience and skills in a variety of specialities.

You will be joining a dedicated, hardworking team where you will receive support and encouragement to enhance your professional portfolio.

You will have the opportunity to develop and enhance your nursing and clinical skills and have a chance to attend courses.

Becoming a part of our team will allow you the chance to gain a variety of transferable skills such as assessing and managing the acutely unwell patient, resuscitation, IV therapies and medicine management.

Previous experience in acute medicine would be an advantage; however we also would like to attract newly qualified staff in order to facilitate a good development opportunity.

We look forward to receiving your application and hope you are successful in joining us to help make our patients experience a positive one.

Using your clinical experience and skills you will be responsible for the assessment, planning, delivery and evaluation of programmes of care, both for a specific group of patients as the named care provider and in supporting the care of all patients on the ward / unit

You will assist in the management and organisation of work, as required, ensuring effective communication is always maintained and will provide support for junior staff on the ward (newly qualified staff will receive initial support)

You will play a key role in the education, development, mentorship and supervision and assessment of all learners and unregistered staff

You will undertake nursing interventions consistent with evidence-based practice, transferring and applying knowledge and skills to meet patients’ needs

Be able to work collaboratively with all members of the MDT (Multi-Disciplinary Team) and to make referrals as appropriate

To provide support and care for the patient and his/her family respecting their need for privacy and dignity

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.

We’re looking forward to hearing from you!


This advert closes on Sunday 15 Dec 2024

Proud member of the Disability Confident employer scheme

Learning Support Assistant (LSA) Role

Hays are seeking a learning support assistant for an SEND School in Trafford to join their provision team in January 2025. This individual must be passionate and committed to supporting children with Special Educational Needs and Disabilities (SEND) and Social and Emotional Mental Health Needs (SEMH). This is a temporary role with the potential to become permanent.

Why Hays?

Hays Education works with an extensive network of schools, providing Learning Support and Teaching Assistants to SEND schools in Manchester and surrounding areas for over 25 years. We offer competitive daily rates of £95 - £115 and access to free online professional development training. You will also join our Hays Refer a Friend Scheme where you could receive £350 for every successful referral. We also provide full holiday entitlement and access to exclusive jobs which are not advertised in the public domain.

About You

• Experience working with children and young people with SEND
• A compassionate, nurturing and patient individual
• Strong differentiated communication techniques
• Able to provide tailored support and give structure to students
• The ability to work independently and effectively in a team
• Enhanced DBS certificate (or be happy to obtain one)
• Overseas Police Clearances (if applicable) and professional reference checks

If you are looking for your next learning support assistant role in January 2025, please contact Amy Fitzgerald at Hays Education to discuss this opportunity further.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a friendly and enthusiastic Learning Support Assistant to join our growing team at Cheadle Hulme High School. In this rewarding role, you'll play a vital part in supporting students with a variety of learning needs. You'll work alongside teachers to provide one-on-one or small group support, and empower students to reach their full potential. Here at the Laurus Trust we are able to provide a cutting-edge SEND provision that has a positive impact on our young people, and we are currently looking to recruit caring and dedicated individuals to join our SEND team. You will play a vital role in enhancing students progress whilst promoting their independence, self-esteem and social inclusion. A comprehensive offer of professional learning is in place and we ensure that all schools have designated work spaces for staff. A broad range of training in SEND is in place across all our schools focused on whole school SEND issues as well as specific training for SEND teams.If you would like to join our Laurus family in a rewarding role that changes the lives of our pupils by empowering them to become the best that they can then we would love to hear from you. This position is contracted on a 31 hours per week Term Time Only basis. This means you will mainly work when the school is open to pupils and will not need to work during the school holidays unless the contract requires you to do so. In total you will be in work for a minimum of 37 out of 52 weeks. Job Purpose (For further details on the role, please find the Job Description below)Work with Teachers to enhance student progress, whilst also promoting their independence, self esteem and Social inclusion.Support identified students within the classroom environment, within small group situations and on a one to one basisKey Skills and ExperiencesSound Educational background including GCSE's in Maths and English (A*-C) or equivalentExperience of working with young people who are vulnerable and/or who have a special educational needsExperience working in a school environment would be an advantageTo learn more about what the Trust offer, including our wide range of employee benefits and access to further professional learning, visit our Careers page. At the Laurus Trust, we value the significance of a healthy work/life balance for our employees. Achieving a better balance can boost motivation and morale, lower stress levels, enhance performance and productivity, and make job opportunities more inclusive. Whenever feasible, we are committed to offering flexible arrangements from the very start, which could include options like part-time roles, term-time working, Job-sharing and compressed hours.To complete an application form please click 'Fast apply'. A full application must be submitted as CV's will unfortunately not be accepted in line with our safer recruitment process. Closing date: Monday 9th December at 9am.We reserve the right to interview prior to the closing date.

Location: ClaphamSalary: £37,929 – £38,947 per annum incl. LWAPackage: Excellent employment benefits including generous annual leave, a public sector pension scheme and great opportunities for CPDThe Role
Join the dynamic team at South Bank Colleges as a Inclusion and Support Coordinator. In this role, you will have the chance to actively engage with all members of staff within the college, within all tiers of the structure, making a real impact on the staff and student experience.
You will play a crucial role in supporting South Bank Colleges to achieve organisational goals.
We are looking for a committed individual who has experience to coordinate and lead a team of high performing Learning Support Practitioners (LSP) and actively maintain key working relationships with managers and ensure the effective.
We offer the successful candidate a supportive environment where you will be stretched and challenged throughout your career at South Bank Colleges.
The role is fully on site, 5 days a week, and expectation to travel throughout the week to campuses where the College and Group operate.
Permanent - Full time - 36 hours per week - all year round
Please note: The successful candidates will be subject to an enhanced DBS check.
Outline
Lead and develop a team of LSP professionally in terms of their support practice as well as learning visits, timetabling of support and coordination of support. Work with the Inclusion and Support Administrator to input timetables for support onto student management system e.g. Prosecution.
Equality, diversity and inclusion
Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.
We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

We are seeking a friendly and enthusiastic Learning Support Assistant to join our growing team at Priestnall School. In this rewarding role, you'll play a vital part in supporting students with a variety of learning needs. You'll work alongside teachers to provide one-on-one or small group support, and empower students to reach their full potential. Here at the Laurus Trust we are able to provide a cutting-edge SEND provision that has a positive impact on our young people, and we are currently looking to recruit caring and dedicated individuals to join our SEND team. You will play a vital role in enhancing students progress whilst promoting their independence, self-esteem and social inclusion. A comprehensive offer of professional learning is in place and we ensure that all schools have designated work spaces for staff. A broad range of training in SEND is in place across all our schools focused on whole school SEND issues as well as specific training for SEND teams.If you would like to join our Laurus family in a rewarding role that changes the lives of our pupils by empowering them to become the best that they can then we would love to hear from you. This position is contracted on a 31 hours per week Term Time Only basis. This means you will mainly work when the school is open to pupils and will not need to work during the school holidays unless the contract requires you to do so. In total you will be in work for a minimum of 37 out of 52 weeks. Job Purpose (For further details on the role, please find the Job Description below)Work with Teachers to enhance student progress, whilst also promoting their independence, self esteem and Social inclusion.Support identified students within the classroom environment, within small group situations and on a one to one basisKey Skills and ExperiencesSound Educational background including GCSE's in Maths and English (A*-C) or equivalentExperience of working with young people who are vulnerable and/or who have a special educational needsExperience working in a school environment would be an advantageTo learn more about what the Trust offer, including our wide range of employee benefits and access to further professional learning, visit our Careers page. At the Laurus Trust, we value the significance of a healthy work/life balance for our employees. Achieving a better balance can boost motivation and morale, lower stress levels, enhance performance and productivity, and make job opportunities more inclusive. Whenever feasible, we are committed to offering flexible arrangements from the very start, which could include options like part-time roles, term-time working, Job-sharing and compressed hours.To complete an application form please click 'Fast apply'. A full application must be submitted as CV's will unfortunately not be accepted in line with our safer recruitment process. Closing date: Monday 9th December at 9am.We reserve the right to interview prior to the closing date.

Locations: We are recruiting for Call Handlers based at our Integrated Contact Centres (ICC) in Whalley Range, Manchester


Salary: Band 3. Basic pay £24,071.00 rising to £25,674.00 after two years. For potential earnings with shift enhancements/unsocial hour payments but not including overtime, a typical call handler on a basic salary of £24,336.00 who works approximately 25% of their hours as unsocial hours could expect to get paid in the region of £30,000.00 per annum, before tax and deductions.

Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need when they need us the most? Can you provide a voice of reassurance and support? If so, North West Ambulance is looking for individuals like you to make a real difference!

Join our team and take on a vital role as a call handler for North West Ambulance.

You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a role that is challenging as it is rewarding.

Call Handlers working in an integrated call centre will be the person managing a variety of calls from a wide range of different patients. Calls may range from people requiring general medical advice, emergency dental treatment or looking to arrange ambulance transport ahead of an appointment. The call handler gathers as much information as possible, where applicable, assess the call, and provide clear, correct advice that could potentially save a life, whilst remaining calm under pressure.

Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.

This is a highly pressurised environment where you may be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. People call the ambulance service for a variety of reasons, and you would need to be confident in dealing with a range of people in varying situations. You will be working in a fast-paced environment and must be able to adapt to change quickly and must be aware of the stresses of the role and what impact this may have on you as an individual, considering these points carefully before applying.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Successful candidates will have to deliver correct care advice and guidance to callers’ dependent upon the reason for the call. Full training will be given to the successful candidates and an excellent career structure is available for future career progression. A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and may include working nights. If your shift falls on a bank holiday, it will form part of your working hours. This includes the Easter and the festive period. Due to the nature of the hours only applicants over the age of 18 can apply for this role.

We are currently looking for full-time call handlers. However hours considered will be 30+, Please note: full-time training for up to 10 weeks must be committed to.

Some examples start times are Monday to Friday from 16:00 hours and weekends from 08:00 hours. There is an expectation that candidates are flexible and available to accommodate working a number of set shifts per week including weekends.

It is recommended that you read the attached frequently asked questions explaining the training process which will also contain a sample shift pattern. Further information can also be provided at interview.

Assessments Centres and interviews will take place on the weekend of 4th January 2025 at Manchester site. Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.

Full Time courses will run up to 10 weeks of training and will start on 05/05/25 and 11/08/25

It is a pre-requisite that candidates must successfully complete the training program, including all examinations.

Candidates must be able to attend full time training course, taking into consideration that there would be no annual leave allowed within these 7 weeks.

By joining the North West Ambulance Service, you will have the opportunity to develop your career but also contribute to the well-being of our community, make a positive impact and be the first voice someone can rely on during their time of need.

Shift patterns shared with this Call Handler job advert are the current set of patterns that are required by NWAS. Please note that if you choose to apply for a course more than 3 months away, these patterns will be subject to change as they are frequently reviewed to ensure that staffing matches up with where we need people the most. If you are successful in obtaining a role as a Call Handler more than 3 months away, NWAS will contact you closer to your start date to confirm which patterns are available at that point in time to choose from to enable you to make any necessary plans around them.



“NWAS reserve the right to close this live advert earlier than the specified date, subject to a high volume of applications, therefore candidates are encouraged to submit their application at the earliest convenience to ensure contention.”

A support session has been planned for anyone who would like to obtain further information about the role or ask any questions prior to applying. There is no need to pre book onto the session, please just click on the link below to join and a member of the team will admit you to the meeting.



30.11.2024 12.00-13.00

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04.12.2024 17.00-18.00

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09.12.2024 17.30-18.30

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This advert closes on Tuesday 10 Dec 2024

We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Selig Court tenants. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring exceptional customer service and operational efficiency.

This post is working 40 hours per week, 5 out of 7 days including some weekends..

The selection process will involve: An introductory Microsoft Teams Meeting for 30 minutes, selected candidates will then be asked to attend an interview and culinary assessment centre for 2 ½ hours.

What you will be doing:

Culinary Management:

• Preparing, cooking, and present high-quality meals tailored to residents' dietary needs.
• Developing and managing menus using the Indicator Menu & Recipe Management System.
• Ensuring strict compliance with food safety and hygiene standards.

Client-Facing and Customer Service:

• Engaging with residents and families to understand and cater to dietary preferences and requirements.
• Maintaining high levels of customer service, ensuring resident satisfaction.
• Addressing any concerns or complaints promptly and professionally.

Operational Management:

• Overseeing day-to-day catering operations, ensuring smooth service delivery.
• Managing the EPOS system for accurate billing and inventory tracking.
• Implement and manage the Future Workforce Management System for optimal staff scheduling.
• Managing stock control, including ordering supplies, maintaining inventory, and reducing wastage.
• Ensuring efficient processing and management of invoices.

Team Leadership:

• Leading, mentoring, and motivating the catering team, fostering a positive working environment.
• Developing staff rotas to ensure adequate coverage and efficient operation.
• Providing ongoing training and development opportunities for team members.

Financial Management:

• Monitoring and managing the catering budget, ensuring cost-effectiveness and financial efficiency.
• Conducting regular financial reporting and analysis to track performance against budget.

What you will need:

• City of Guilds 706 1 / 2 or equivalent (Desirable)
• NVQ Level 2 or 3 in relevant fields (Essential)
• Proven experience as a Chef and in managing catering operations, preferably in a care home or similar environment (Essential)
• At least five years’ experience in a busy kitchen (Essential)
• Awareness of COSHH (Essential)
• Experience working to deadlines and adhering to budgetary requirements (Essential)
• Takes responsibility for own work and making improvements where possible (Essential)
• Awareness of waste disposal techniques and infection control (Essential)
• Working knowledge of Health and Safety legislation (Essential)
• Exceptional culinary skills with a strong understanding of dietary needs and restrictions (Essential)
• Excellent communication skills, both written and verbal (Essential)
• IT Literacy – with an ability to pick up new systems with ease (Essential)
• Ability to communicate and manage interpersonal relationships, including influencing skills (Essential)
• Strong client-facing skills with a commitment to excellent customer service (Essential)
• Proficient in using EPOS systems and other relevant software (Desirable)
• Excellent organizational and time-management skills (Essential)
• Ability to lead and manage a team effectively (Essential)
• Strong financial acumen with experience in budget management (Essential)

Join our team and make a meaningful impact in a role that blends culinary expertise with exceptional management and customer service skills. Apply now to be our next Unit Catering Manager!

Proud member of the Disability Confident employer scheme

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home.

Reports to: Nurse/Senior Support Worker



This role could be for you if you have;

- A caring and patient nature.
- Excellent communication skills.
- The ability to work well under pressure.
- Previous experience as a carer is preferred, but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Care Team Leader, you will play a critical role in ensuring that residents receive high-quality, person-centred care. Working closely with the care team to coordinate and manage care for residents, considering their individual needs, preferences, and goals. You will be responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents’ computerised care plans. You will assist with the induction, training and supervision of support staff.

Reports to: Home Manager



This role could be for you if you have;

- Experience of supervising a care team.
- An ability to show empathy and understanding of the needs of the residents.
- Good leadership skills with the ability to communicate effectively and work as part of the team.
- A good eye for detail, and are organised and methodical.
- Flexibility around working schedules, roles and responsibilities.



Qualifications for the role

- You will have, or be working towards, NVQ3 in Health & Social Care.



What will you get from the role?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

A detailed job description and person specification for this role can be found attached to this vacancy. Please note this role can be based in the following locations: Regatta Place, Liverpool L3 4BL 3 Piccadilly Place, Manchester, M1 3DN Willingness to work with colleagues in person in our Liverpool and Manchester office a minimum of one day per week.

Support Worker - Ardwick, Manchester - £11.77 per hour

Typical Shifts are: 8am - 3pm / 3pm - 10pm / 10pm - 8am

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!
Our residential rehabilitation / ABI (Acquired Brain Injury) service / day centre in Ardwick is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.
This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.
We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.
* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010