Total 2,336 Customer Service job vacancies in Glasgow City, G32 8LF

Major duties and responsibilities include (but are not limited to):

• Sets up and breaks down assigned station with the correct supplies and food items;
• Portions food items into standard serving sizes using the proper utensils and specified dishware;
• Selects and places correct items on patient trays;
• Decides what food items to serve for the most common diets;
• Identifies obvious discrepancies between the prescribed diets and the food items designated by the menu;
• Sets up dining room tables for service, place food and beverages on tables, and replenish items as necessary;
• Delivers meal trays to the patients' bedsides; reporting the patients' comments and complaints to the supervisor or dietitian;
• Provides assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes;
• Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts;
• Reads and interprets regular or modified menus, individual diet cards, tray tickets or patient selections;
• Performs heavy-duty cleaning tasks throughout the food service and related areas;
• Performing other duties as assigned.

Work Schedule: 06:00 AM-06:30 PM with various shifts, including weekends & holidays
Position Discription/Title: Food Service Worker/PD#99920-S
Relocation/Recruitment Incentives: Not authorized
Remote: This is not a remote position
Telework: Not available

Starting at $20.54 Per Hour (WG 3)

Selected candidates will attend training at the Federal Law Enforcement Training Center (FLETC) in Glynco, Georgia. Completion of Ranger Specific Basic Training (RSBT) and Land Management Police Training (LMPT) is required. Completion of the Field Training and Evaluation Program (FTEP) is also mandatory. FTEP may or may not occur at the candidate's employing park. Training occurs on-site at FLETC and students are housed in dormitories or hotels at no cost to the trainee. Students are employed and paid by their park while attending training. See the "Additional Information" section for more information.

For more information about becoming a Park Ranger prior to applying to this announcement go to the Become a Law Enforcement Ranger website.

Park Ranger (Protection) Standard Duties:

• Enforce Federal laws, regulations and policies; patrol front country and backcountry sites.
• Emergency response (utilizing Incident Command System) including medical services, search and rescue, and wildland/structural fire suppression.
• Facilitate visitor stewardship and orientation; wilderness management; boundary enforcement; protection of natural and cultural resources (e.g. wildlife, plants, archaeological sites, and historic buildings).
• Assist with preliminary investigations of felonies, crimes, and violations of park rules, public use, safety requirements, and motor vehicle accidents.
• Crowd control activities; proactively protects park resources from all forms of degradation.

Additional duties for GL-7:

• The incumbent will independently conduct law enforcement investigations into misdemeanor violations.
• Under the supervision of a Type I commissioned personnel, investigate felony violations and fatalities.

Additional duties for GL-9:

• The incumbent will independently conduct law enforcement investigations into misdemeanor, felony violations and fatalities.
• The incumbent will provide specialized knowledge of resource protection, resource education, and public use management.

Duties will be developmental in nature when filled below the full performance level.

Other Position Requirement Information:

• Prior to selection or appointment, you MUST be determined physically fit by an authorized physician to perform strenuous and physically demanding duties, pass a medical examination, and pass the Physical Efficiency Battery (PEB). The Physical Efficiency Battery (PEB) is a fitness test consisting of five different components: 1) agility run - measures the ability to get up from the ground and sprint while changing directions; 2) bench press - measures upper body strength for one repetition; 3) 1.5 mile run - measures cardio/respiratory fitness; 4) sit and reach - measures flexibility in the lower back, legs and shoulders; and 5) body composition - measures body fat. Prior to appointment, selectees will be tested in all five components, and must pass the agility run, bench press and 1.5 mile run in the 25th percentile. Learn more about the Physical Efficiency Battery (PEB) here.
  • You can look up required scores for your age and gender for PEB here.
  • Learn more about the Medical Standards Program here.
  • Learn more about FLETC Physical Performance Requirements (PPRs) here.
• If selected, you will initially report to the Federal Law Enforcement Training Center (FLETC) located in Glynco, Georgia. You will be required to successfully complete law enforcement basic training which is approximately 18 weeks in duration. Upon FLETC basic training completion, you will be detailed to a designated park for 11 weeks to complete required FTEP on-the-job training. You will be officially assigned to your permanent duty location once FLETC training is successfully completed.
• To learn about Ranger-Specific Basic Training and Land Management Police Training go to this Reference
• Occupancy of government quarters may be required.
• Government housing may be available.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• You may be required to travel overnight away from home.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
• Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position and recommendation by the supervisor.
• Cost of Living Allowance (COLA) Statement: The salary annotated on this announcement does not include the cost-of-living allowance, nor locality pay.
  • Nonforeign Area Cost-of-Living Allowances to calculate locality pay.
  • Click here for the OPM Salaries and Wages to calculate locality pay.

Starting at $48,809 Per Year (GL 5-9)

Selected candidates will attend training at the Federal Law Enforcement Training Center (FLETC) in Glynco, Georgia. Completion of Ranger Specific Basic Training (RSBT) and Land Management Police Training (LMPT) is required. Completion of the Field Training and Evaluation Program (FTEP) is also mandatory. FTEP may or may not occur at the candidate's employing park. Training occurs on-site at FLETC and students are housed in dormitories or hotels at no cost to the trainee. Students are employed and paid by their park while attending training. See the "Additional Information" section for more information.

For more information about becoming a Park Ranger prior to applying to this announcement go to the Become a Law Enforcement Ranger website.

Park Ranger (Protection) Standard Duties:

• Enforce Federal laws, regulations and policies; patrol front country and backcountry sites.
• Emergency response (utilizing Incident Command System) including medical services, search and rescue, and wildland/structural fire suppression.
• Facilitate visitor stewardship and orientation; wilderness management; boundary enforcement; protection of natural and cultural
• resources (e.g. wildlife, plants, archaeological sites, and historic buildings).
• Assist with preliminary investigations of felonies, crimes, and violations of park rules, public use, safety requirements, and motor vehicle accidents.
• Crowd control activities; proactively protects park resources from all forms of degradation.

Additional duties for GL-7:

• The incumbent will independently conduct law enforcement investigations into misdemeanor violations.
• Under the supervision of a Type I commissioned personnel, investigate felony violations and fatalities.

Additional duties for GL-9:

• The incumbent will independently conduct law enforcement investigations into misdemeanor, felony violations and fatalities.
• The incumbent will provide specialized knowledge of resource protection, resource education, and public use management.

Duties will be developmental in nature when filled below the full performance level.

Other Position Requirement Information:

• Prior to selection or appointment, you MUST be determined physically fit by an authorized physician to perform strenuous and physically demanding duties, pass a medical examination, and pass the Physical Efficiency Battery (PEB). The Physical Efficiency Battery (PEB) is a fitness test consisting of five different components: 1) agility run - measures the ability to get up from the ground and sprint while changing directions; 2) bench press - measures upper body strength for one repetition; 3) 1.5 mile run - measures cardio/respiratory fitness; 4) sit and reach - measures flexibility in the lower back, legs and shoulders; and 5) body composition - measures body fat. Prior to appointment, selectees will be tested in all five components, and must pass the agility run, bench press and 1.5 mile run in the 25th percentile. Learn more about the Physical Efficiency Battery (PEB) here.
  • You can look up required scores for your age and gender for PEB here.
  • Learn more about the Medical Standards Program here.
  • Learn more about FLETC Physical Performance Requirements (PPRs) here.
• If selected, you will initially report to the Federal Law Enforcement Training Center (FLETC) located in Glynco, Georgia. You will be required to successfully complete law enforcement basic training which is approximately 18 weeks in duration. Upon FLETC basic training completion, you will be detailed to a designated park for 11 weeks to complete required FTEP on-the-job training. You will be officially assigned to your permanent duty location once FLETC training is successfully completed.
• To learn about Ranger-Specific Basic Training and Land Management Police Training go to this Reference
• Occupancy of government quarters may be required.
• Government housing may be available.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• You may be required to travel overnight away from home.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position and recommendation by the supervisor.
• Cost of Living Allowance (COLA) Statement: The salary annotated on this announcement does not include the cost-of-living allowance, nor locality pay.
  • Nonforeign Area Cost-of-Living Allowances to calculate locality pay.
  • Click here for the OPM Salaries and Wages to calculate locality pay.

Starting at $48,809 Per Year (GL 5-9)

• Servant leadership style, proactive in teambuilding and fostering a positive work environment.
• Working knowledge of Nursing Scope of Practice and ANA Code of Ethics.
• Surrogate coverage for other CRH RN staff members where nursing is needed.
• Perform other CRH RN staff member's roles on as needed basis.
• Complete chart audits.
• Ensure yearly competencies are completed, RQI, and additional in-services per staff needs.
• Surrogate coverage for other CRH RN staff members where nursing is needed.
• Perform other CRH RN staff member's roles on as needed basis.
• Provide culturally competent and gender specific care.
• Pull data specific to RN and panel management within respective service.
• Provide and document patient education specific to disease states.
• Remain competent in all areas as assigned.
• Develop and implement a plan to meet learning needs of the CRH and CRH nursing.
• Maintain professional boundaries with patients, families, and employees. Behavior as a role model is transparent and above reproach.
• Ensure application of institutional policy to protect information from unauthorized release, loss, alteration, or deletion.
• Contribute to an environment of a High Reliability Organization with a culture of safety founded on a systems approach to developing health care solutions based on prevention, not punishment, with collective mindfulness.
• Read Outlook email messages and MS Teams daily when on duty without prompting.
• Read policies and other messages as directed.
• Submit completed annual self-evaluation to the supervisor in a timely manner by the requested deadline.
• Demonstrate professional and cooperative behavior in all aspects of practice.
• Use the proper chain of command for communication.
• Demonstrate effective written and verbal communication skills.
• Demonstrate professional and cooperative behavior in all aspects of practice.
• Collaborate with peers in completing workload efficiently.
• Participate in unit-based performance improvement activities to improve patient care.
• Make changes in own practice in response to performance improvement findings.
• Review and shares current literature in relation to practice with co-workers.
• Participate in meeting VA Performance Measures to include All Employees Surveys.
• Act as facilitator to staff in conflict resolution and team-building; promotes positive interpersonal relationships among staff.
• Ensure ample staff coverage, taking action to obtain assistance to cover unplanned leave and other scheduling issues; helps with general scheduling, if needed.
• Educate staff; orients new staff.
• Other duties as assigned.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00 A.M. - 4:30 P.M. Monday - Friday
Telework: Available
Virtual: This is a virtual position.

Starting at $86,617 Per Year (VN 00)

A new and exciting opportunity has arisen to join our team in Letchworth, Hertfordshire. Our client is a young individual who is non verbal as well as being a wheel chair user and using ceiling hoists. She will require 2:1 care for the rest of her life aiding with the admin of medication through PEG as well as taking fluids in PEG. She will be going for surgery within the next few weeks and will need aid with post surgical care. Hours: As you will be working in a team there will be a mix of shifts available from short days and evenings to 12 hour waking nights across the week. Where possible we will aim to set a rolling rota where you will know a month in advance what your shifts will be. Key Responsibilities: Delivering personalised care routines PEG experience is a must. Assisting with daily living activities, including personal hygiene, mobility, and meal preparation. Administering medication and monitoring health conditions. Providing emotional support and companionship. Maintaining accurate records of care provided and reporting any changes in clients’ conditions. Collaborating with healthcare professionals and family members to ensure comprehensive care. Requirements: Previous experience in a similar role, preferably in complex care. Full UK Driving Licence and access to your own vehicle Relevant qualifications in health and social care. Excellent communication and interpersonal skills. Compassionate, patient, and empathetic nature. Ability to work independently and as part of a team. Flexibility to work the specified hours. #Libertatem Libertatem Healthcare The Libertatem Healthcare Group, part of Sonderwell, was established to provide the very best levels of care and support for clients who have sustained Personal Injuries or suffered from Medical Negligence.Operating on a national basis, Libertatem Healthcare Group can provide your clients with care and support wherever they are located. Our care and support packages put our client’s independence at the very centre of everything we do. The Libertatem Healthcare Group is rated OUTSTANDING with the Care Quality Commission and is a registered provider with CIW in Wales.

Your new company
Hays are working with a not-for-profit based in central Bristol to support with the recruitment for a permanent IT support technician. The role is site based and offering a salary up to £28,000pa depending on experience. This is a full-time role, Monday to Friday working 37.5 hours per week.
Your new role
Within the role you will be the sole on site IT support technician for the organisation. You will be responsible for maintaining the organisations IT system, network & servers as well as supporting day to day 1st and 2nd line support for internal users across hardware / desktop and software support. You will work closely with the external IT managed service provider who will support you in the maintenance of the organisations IT services. You'll be involved in internal project based work as well as BAU day to day IT support. You'll support new starters and leavers within the organisation and promote best practice across IT.
What you'll need to succeed
To be considered for this role you will need to have worked in a similar on site, IT support role previously, have broad experience across 1st and 2nd line support and have experience supporting system, servers & networks. Coming from a small internal team will be beneficial where your day to day is varied and your experience is broad. If you've had exposure working with a 3rd party MSP supplier that will also be beneficial. Knowledge of IT operating systems such as windows Server 2019 is essential as is knowledge of android/windows mobile devices, hardware & software and cloud based systems.
What you'll get in return
In return you'll work for a not for profit who have a positive impact on the local Bristol community. You'll enjoy working in a modern office near park street, Bristol city centre with excellent facilities. You'll also receive a competitive benefit package including 27 days of annual leave. The salary on offer is up to £27,711 depending on experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this




































... Click here to view more detail / apply for Peer Support Worker

18th November,
Purpose of the Disability Support Worker role As a Support Worker at Achieve Australia, your primary goal is to provide person-centered quality support services to people with a disability. You will support our clients to set and reach goals that are important to them and make decisions about how best to live the life they choose.    Why Join Team Achieve? Achieve Australia takes deliberate steps to hire people from a wide range of backgrounds and life experiences. We believe this diversity of people makes Achieve a great place to work and better able to deliver quality services to the people we support. We are passionate about inclusion for everyone our staff and the people we support. We encourage people of all ages, cultural backgrounds, abilities and those who identify with a disability to apply for our roles. Your unique skills and ideas are highly valued
... Click here to view more detail / apply for Disability Support Worker

Permanent Full-Time Position
Location: Sydney with Hybrid/ WFH Options!
Attractive salary Super NFP Salary Packaging
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose .
Your Opportunity
Are you ready to lead technical support efforts that make a real difference? In your role as the Application Support Lead, you will provide expert guidance and support across a range of platforms and integrated technologies. You will manage complex incidents, drive effective problem-solving, and collaborate closely ... Click here to view more detail / apply for Applications Support Lead

Key Responsibilities:
• Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
• Good working knowledge in RP2.4 version or above.
• Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
• Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
• Implement integration plans/scripts to validate that application changes meet technical specifications.
• Responsible to troubleshoot/resolve incidents and business support item.
• Participate in technical reviews at appropriate stages of development.
• Perform application support tasks like- systems support, security reviews, & maintenance tasks.
• Participate in production support/pager duty rotation including weekend and off-hour support coverage.
• Installing new hardware, software, and networking systems.
Proposing simple and effective solutions.
• Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
• Good working knowledge in RP2.4 version or above.

Technical Skills:

• Having good knowledge in production support working experience in using technical skills,
• Oracle DB - PL SQL/ SQL server RP2.4 version or above
• Shell scripts
• Unix
• Control M scheduler
• Application networking
• Web UI or browser-based application

Must-Have/Mandatory

• Good analytical & troubleshooting skills
• Ability to work under pressurized environments
• Good communication (Oral, Verbal & Written) skills
• Set of Technical skills mentioned above
• Self-driven, proactive team player

Good-to-Have/Desirable

• Relevant certifications
• ITIL/ production support background Interpersonal skills
• Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel

Pay: $70,000.00 – $90,000.00 per year

Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.
Do work that matters  

Inbound & Detection:

Performing In depth analysis of system detected Scam and Fraud cases on inbound and outbound calls.
Performing case analysis, strictly adhering to procedures, and coming to the right decisions.
Holding high value conversations with our customers to ensure the right outcome.
Liaising with different Business Units and stakeholders, putting our customers interests at the forefront

Assessment:

Performing assessment of customer and system reported fraud disputes
Decision and issue dispute outcomes to customers
Identify first party fraud-related trends and report on these accordingly
Delivering excellence in customer service and innovation in dealing with
... Click here to view more detail / apply for Customer Service Representative ? Card Fraud

• Field service work (commissioning, operation, testing, integration, optimization, maintenance and repair) in Japan, but also tasks in other geographical regions may occur· 
• Give support (incl. Remote support) to clients in terms of technical issues and sorter performance· 
• Provides detailed field reports that are useful for the whole organisation after every installation or technical intervention· 
• Takes care of a timely reporting of activities, costs and other reporting ·  
• Prepare and review onsite service visits and help for service sales offers ·  
• Give support to Sales and Project Management 
• Training of customer maintenance and service personnel on site as well as TSS Service Engineers· 
• Providing on call technical phone support and field response to equipment and customer issues · 

GuardWare is a young, sovereign, disruptive cyber software company based in Sydney Australia

As the Executive Coordinator you will report to the CEO with lines of reporting to the CTO, GMBD and at times the Board of GuardWare.

The Executive Support Coordinator reports directly to the Chief Executive Officer and will be the Human Resources functional lead,.

The Executive Support Coordinator will be responsible for providing a range of prompt, high quality, confidential administrative and executive support to the Chief Executive Officer, Executive Team and Board.

Duties may include and are not limited to -
calendar and mail management,
organising and coordinating meetings and any materials,
minute taking,
drafting correspondence,
formatting of reports and presentations,
data entry and maintenance of registers,
filing,
overseeing travel and accommodation arrangements, etc.

Although the Executive Support Coordinators main role is providing direct support to the Executive Leadership Team
the incumbent will also drive Inductions, security and Human Resources for the GuardWare team.

The Executive Support Coordinator will be required to contribute within the team to ensure that a range of business support activities are highly functional and responsive. These duties may include:

onboarding/inductions,
off boarding of staff,
all recruitment aspects, as required,
answering of phones,
assisting staff with enquiries,
participating in team meetings and
other administrative tasks.

GuardWare operates in a dynamic, rapidly changing environment which requires the incumbent to be flexible, reliable, adaptable, a good listener and communicator with the ability to use initiative in performance of work. The Executive Support Coordinator will at times be required to be involved in key internal and external committees or contribute to Projects or Bid/Grant application support, either as a team member or administrative support.

The Executive Support Coordinator is the appointed administrator for LOGIQC, and the GW Quality Management System.

This role is full time. Given the security requirements the applicant must be an Australian Citizen, pass a Police check and be able to gain and hold an Australian Security Clearance in due course.

The Executive Support Coordinator would typically hold:

Bachelor's Degree in Administration related studies, or equivalent experience.
Advanced understanding of Microsoft Office products. with Strong computing skills.
Be a natural problem-solver and be a critical thinker.
Fluency in a variety of applications related to administrative roles such as Adobe , Docusign, Document conversion products and general graphics programs
Collaboration skills and experience with performing exercises such as onboarding.

As our Executive Support Coordinator, you will be responsible for making the right choices when it comes to executive support activities to prioritise and ensure effective senior leadership operations.

Salary includes base salary, superannuation and other benefits to be described to downselected candidates

Apply to recruitment@guardware.com.au or via this website

Primary Responsibilities:

• Semi-front-end group, composed of technical skilled people, attending on-line and off-line transfers from Level 1 Support
• Provide remote support for incidents and requests in support of the distributed end user devices (desktops, laptops, mobiles, and laboratory equipment)
• Able to spend more time than Level 1, and use additional support tools (e.g. Active Directory Admin Tools, Exchange Admin Center) or have administrator access privileges and apply specific technical knowledge to increase resolution rate (depending on which areas and capabilities granted)
• With remote administration access to end user workstation granted.

• Core Incident, Major Incident, Service Request, Problem Management and Knowledge practices involved.

Specific Responsibilities:

• Software Maintenance and Support. Remote support of SGS standard software for end users and devices, including installation, testing and maintenance.
  • Provide remote support (taking remote control of end user device when possible) for incidents and/or requests that cannot be resolved by Level 1
  • Provide operations and technical support for new software that is deployed throughout automated software distribution tool (subject to change management procedures)
  • In the event Software must be replaced to conduct a repair, restore the end user environment to the previous state including configuration and data
  • Support for installation of different Add Ins and upgradation of SGS standard software packages
• Remote IMACs (Installs, Moves, Adds & Changes). Installation of / or modifications to software included in SGS end user desktop/laptop Base Image and standard SGS software for end users and devices.
  • Provide remote support (taking remote control of end user device when possible) for IMACs requests that cannot be resolved by Level 1
  • Uninstall and reinstall any existing software or other related services as necessary to execute the IMAC
  • Install Software including new Software or upgrades using software distribution tools
  • Set-up security settings, file access and other administrative procedures required for the IMAC
  • Update the Asset Inventory within CMDB when Hardware or Software changes are implemented (when necessary)
• Device Configuration Support. Remote support of SGS standard device configurations for end users and devices, including the OS, user profiles/settings, printer and scanner drivers, and laboratory equipment
• Resolve Desktop related Security Incident. Identify and remove security threats from end user devices including providing remote support for virus and malware incidents and security alerts generated from Security Event and Incident Management (SEIM) tools that cannot be resolved by Level 1
• Device Performance Improvements. Remote troubleshooting and improvements in end user devices performance

• Provide specialized functional support at application level for Global Business Applications addressing on-line and off-line incidents and requests from Level 1
• Participate on-line in incident resolution and diagnosis of incidents and, if necessary, collaborate with Business Applications owners and Application Support Teams.
• Responsible for maintaining and increasing the resolution capability of Application Support tickets by Level 1
• Ensure knowledge and specialization are effectively transferred to Level 1 (e.g., periodic knowledge transfer sessions, ticket solutions, KDB documentations, …)
• Act as interface with Business Application owners to maintain and increase the resolution capability. Manage periodic meetings with Business Application Owners for reviewing documentation, follow-up application changes and releases, outages, known errors and solutions of escalated tickets
• ITSM tool KDB, self-service solutions and FAQs for Business Applications in-scope updating
• Execute ongoing effort to improve first level resolution by analyzing improvement areas and proposing improvement actions to Level 1

• Provide extended tasks and administration activities (operation, support and maintenance) related to second level incident resolution covering functional and technical incidents escalated from Level 1:
  • Active Directory (AD) User and Group Management
  • Email Recipient and Distribution Group Management
  • Shared Mailbox Management
  • SharePoint Permission Management 
  • Multi Factor Authentication (MFA) Reset request fulfillment.
  • Microsoft Bitlocker Administration and Monitoring
  • Account and Permission Management for Local Business Applications

• Complies with relevant Management Systems
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to react to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations.