Total 2,476 Customer Service job vacancies in Full Time Remote - North Carolina

• Primary responsibility will be the implementation and maintenance of the facility's Electronic Health Record (EHR) for outpatient services. Responsible for managing the operations and improvements of the Resource Patient Management System's (RPMS) hardware, software, security, network, client/server interaction and clinical applications.
• Sets up EHR files, parameters, menus and clinical references for users; troubleshoots complex program irregularities and determines appropriate action for correction. Assures System and data are appropriately backed-up and runs system tests to assure restoration can be achieved as needed. Responsible for coding, testing and debugging the system to ensure data recovery. Performs acceptance tests, benchmark tests, and other studies used to evaluate the acceptability of computers, programs, and systems for meeting information system needs.
• Function as an application manager in the planning, development, setup and implementation of all aspects the Indian Health Service Resource and Patient Management System EHR. Prepares written policies and procedures for both long-term and short-term plans for the RPMS; Performs daily, weekly and monthly system checks and documents findings for the record.
• Principle resource person to clinical service program managers and other management officials in resolving difficult and highly complex problems, which may be confined to a single service or may extend across organizational services lines. Provides consultation and technical guidance to Area staff as the RPMS site manager. Verbally communicates with Area staff to identify and resolve system related issues. Provide presentations to senior managers on the RPMS operations.
• Serve as trainer to clinical staff to ensure range of application packages including EHR, Health Summary, Progress notes, etc.

Duties of this position are, but not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
• Administratively triaging phone calls related to community care requests
• Following up with community vendors to ensure appointment completion and obtaining of medical records.
• Processing incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team
• Other duties as assigned

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties of this position are, but not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
• Administratively triaging phone calls related to community care requests
• Following up with community vendors to ensure appointment completion and obtaining of medical records.
• Processing incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team
• Other duties as assigned

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, emergency department which includes Rotating Shift and Possible Weekends, care in the community (CITC) or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.).

Major Duties: Duties include, but are not limited to: Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthy Vet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers] or those who receive care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

FUNCTIONS:

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The incumbent must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. The incumbent must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.

Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. The incumbent collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third· party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV). The Advanced MSA may also be required to train other MSA levels on scheduling, Insurance Capture Buffer (ICB), scanning, patient movements, data management, call responsiveness, decedent affairs and health benefits processes.

Work Schedule: Monday - Friday, 8:00am to 4:30pm, OR at the discretion of the selecting official
Note: some positions will have possible rotating shifts
Financial Disclosure Report: Not required
This is NOT a virtual position.

You will serve as a Program Support Assistant and be responsible for coordinating and providing a variety of program support and services to command customers and the Workforce Management Chief.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include at the GS-07:

• Performing support duties and actively participating in the day-to-day administrative management of the division.
• Developing internal controls and administrative procedures to meet office needs.
• Preparing and maintaining logs of all travel and training request and assigns Travel Order Numbers (TONO's).
• Reviewing travel claims upon receipt and notifies employees of required changes or corrections.
• Ensuring documents are in proper format and verifies spelling, punctuation, capitalization, and grammar.
• Maintaining employee records, accident reports, performance appraisal, job descriptions, etc.
• Maintaining division Internet/Intranet website ensuring material displayed is current and up to date.

General description of assigned duties include but are not limited to:

Clinical (90%):
The Physician Assistant (PA) assists with clinical aspects of care to the patients of the Gynecology Service. This includes performing evaluations, consultations, and the writing of orders in Gynecology clinic. The PA has the authority to order all tests and procedures necessary to evaluate and care for Gynecology patients. The PA will collaborate with Gynecology attendings to initiate and coordinate fee-basis requests so that care/studies can be provided. The PA also works collaboratively with nursing staff to provide clinical guidance for patient triage needs via in-person encounters or other telephone or electronic communications. All Gynecology evaluations/orders written by the PA will fall within the guidelines of the NC Board of Medical Examiners and the bylaws of the Durham VAMC.

The PA provides clinical management of healthcare to veterans assigned to the Gynecology service. The PA facilitates care of Gynecology patients as well as their entry and exit from various health care systems by establishing and maintaining liaison with a variety of surgical/medical specialists and associated staff. The advanced practice provider ensures that all outpatient Garner (and Durham as needed) Gynecology consult requests are reviewed, examined, and completed within 24-48 hours. On a regular and recurring basis, the PA reviews all upcoming Gynecology consult patients to ensure that they have had their studies completed before their clinic appointment. If they have not been completed, then they facilitate rescheduling as needed. The PA will also request the required imaging and laboratory studies from outside facilities as needed and is the point of contact to Radiology/Lab services regarding all absent imaging orders, incomplete/inaccurate imaging requests, and incomplete lab requests.

The PA initiates and accepts referrals to clinics and/or community agencies. Collaborates with other health care resources to insure timely and appropriate care of patients. The PA will also work with the CITC office to ensure patients for whom have referrals to community subspecialty providers have completed the following: been scheduled with the appropriate subspecialty providers and have received the appropriate subspecialty care . The PA will coordinate with the CITC office and patients directly about compliance with scheduling and receipt of community care subspecialty services.

Performs office procedures within their realm of expertise and under the direction of the Chief of Gynecology and in accordance with the individual's Scope of Practice. Expected proficiency in office procedures includes: EMB, LARC insertions/removals, colposcopy, skin biopsies, and bedside ultrasounds of early pregnancy. Responds to and participates with the Gynecology Chief and other administrative officials regarding patient problems and issues. Tracks, reviews and coordinates care for patients with abnormal pathology results from procedures (Pap smears, endometrial biopsies, dilation and curettage, hysterectomy, oophorectomy, etc.), and abnormal radiology results, for the Gynecology Service. Other clinical duties as assigned by the Gynecology Section Chief.

Administrative (10%):

• Facilitate response/actions to patient inquires to care and treatment received by the Gynecology Service.
• Develop clinical programs, educational materials, and processes as needed with clinical expansion.
• Attends committee meetings and process action teams representing the Gynecology service at the direction of the Gynecology Section Chief as needed in Garner and Durham.
• As needed assists other advanced practice practitioners assigned to Women's Health Center and Ambulatory Care Service who have administrative or clinical concerns.
• Assists the Gynecology Section Chief with quality-of-care activities.
• Other administrative duties as assigned by the Chief of Gynecology.

• 2-3 years of Women's Health Clinical experience as a Physician Assistant
• Proficient in Gynecologic procedures such as LARC placements/removals, EMB's, Early Pregnancy Ultrasound, and Colposcopy.

Major duties and responsibilities of the position include but are not limited to:

• Independently practices as a Nurse Practitioner providing a full range of services utilizing treatment guidelines in the delivery of high-quality care.
• Collaborates with patients, families, and health care practitioners to develop, implement, and evaluate care.
• Utilizes customer service principles, supports veteran self-determination, and serves as a resource for patients and staff in addressing ethical issues.
• Demonstrates critical thinking in assessing and managing complex situations.
• Independently manages a panel of patients with acute and chronic health conditions with an emphasis on health promotion and disease prevention using evidence-based practice and trauma-informed care.
• Develops and implements an individualized plan to achieve optimal population health and disease management.
• Demonstrates leadership and works collaboratively with the interdisciplinary team to provide clinical guidance for patient triage needs via in-person encounters or other telephone or electric communications.
• Performs office-based gynecologic procedures independently.
• Orders and interprets labs, tests, and diagnostic studies.
• Performs bedside ultrasound dating of early pregnancy.
• Prescribes pharmacologic and non-pharmacologic interventions.
• Initiates referrals and consults to other specialty services and receives and triages the Garner Gynecology consults.
• Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes.- Exemplifies the ICARE core values of-Integrity, Commitment, Advocacy, Respect, and Excellence.
• Provides education to patients and their families.
• Utilizes research and evidence-based practice to evaluate the patient care delivery system within a patient panel, or program, presents findings and contributes to changes that enhance the quality and timeliness of Veteran/patient care.
• Position includes 10% administrative time to address the following: Facilitate response/actions to patient inquires to care and treatment received by the Gynecology Service; Develop clinical programs, educational materials, and/or process as needed with clinical expansion; Attends committee meetings and process action teams representing the Gynecology Service at the direction of the Gynecology Section Chief as needed in Garner and Durham; As needed assists other Advanced Practice Practitioners assigned to Women's Health Center and Ambulatory Care Service who has administrative or clinical concerns; Assists the Gynecology Section Chief with quality-of-care activities; Other administrative duties as assigned by the Chief of Gynecology.

Serves as the focal point for proposed changes to the MAS Solicitation from various internal and external stakeholders.

Leads a team responsible for development of a MAS Solicitation Change Package, to include GSA form 1649, for each recommended change that will be sponsored by the MAS Solicitation Management Team. 

Advises and supports implementation of the Supply Chain Risk Management strategy for the MAS Program and supports implementation of the MAS Communications plan for the MAS Program.

Serves as alternate to the MAS Solicitation Contracting Officer, holding a GSA Senior Unlimited Acquisition Warrant - Level IV, capable of executing CO authority for the MAS Solicitation.

Evaluates resource requirements for the proper performance of MAS contract award and administration  functions, recommends allocation of FAS resources across MAS contracting activities within each portfolio.

Manages the human resources of the MAS Solicitation Management Team. Establishes organizational structure, allocates work force and financial allocations and delegates authority and responsibility as needed. 

Ensures contracting officers on the MAS Solicitation Management Team are warranted, meet educational requirements and adhere to applicable regulations/laws and receive required continuing education/training. 

Performs other duties as assigned.

Funeral Service Crew - 6 Month Fixed Term Contract
£12.40 per hour plus benefits
Part Time 16 hours per week, 5 days per week 3-4 hours per day within Monday to Friday 8am-8pm - as part of this role, you'll also be part of the on call rota
Guisborough, North Yorkshire TS14 6NT


No experience needed. You can apply for this job on your mobile in a few simple steps - no CV required.


You'll need a full manual UK driver's licence for this job.


Help families say the perfect goodbye to loved ones as part of our funeral service crew.


No experience? No problem. We provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.


At the Co-op, you'll be part of something meaningful. Join us today.


What you'll do


* collect the deceased from a range of locations and scenarios in a professional and empathetic manner
* bear coffins and drive funeral vehicles
* maintain the cleanliness of equipment and facilities, including vehicles
* prepare coffins and engrave name plates
* prepare the deceased in our care for viewings and the funeral

This role would suit people who have


* a full UK manual driving licence
* a sensitive approach to customer service with good attention to detail
* the ability to react calmly and compassionately in emotional circumstances
* the ability to perform the physical aspects of the role (manual lifting)


Why Co-op?


You'll get a fantastic benefits package including:


* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities


Building an inclusive work environment


We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.


If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.


Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Are you looking for your next reception role? Do you have a passion for providing excellent customer service? We have an exciting opportunity to work on reception in a highly prestigious managed office building in the centre of Crewe.
This role offers free parking, weekly pay, paid training and and the chance to work with a great team. This is a flexible temporary role starting next week. If you are looking for temporary work and/ or have a background in hospitalty, we would love to hear from you.

What you will be doing on Reception, in this Front of House role?

• This role would consist of multiple assignments varying in length to cover annual leave, training and sickness
• Responsible for providing
• Reception support and ensuring seamless and quality customer service for all guests and employees at the company
• Be the first point of call for all guests & visitors - greeting them on arrival and handling their enquiriesAnswering and directing phone calls.
• Managing conference room bookings and ensuring that they are set up and ready for use. Arranging refreshment and catering requestsAdditional ad hoc reception duties as they arise
• What experience do you require for this Receptionist Front of House role?
• A background in hospitality, Front of House or within a customer-oriented business
• Previous experience in reception or hosting events
• Excellent communication skills
• Strong customer service and well organised

What you will LOVE about the role of Front of House/ Reception role?

• Work hours: Monday - Friday 8 am to 5pm
• Pay rat e GBP12.02p/h
• Weekly pay
• Holiday pay
• Free parking

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.