Total 43 Customer Service job vacancies in Dunstable, LU5 4JD

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Undertaking a variety of Reception tasks following induction and training Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Processing direct patient communications received through website and email channels, scanning, summarising and coding. Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying and scanning

Support Worker Dunstable - £11.52

Typical Shifts: Monday to Friday, every other weekend

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Dunstable is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

The post holder will be a member of a multi-disciplinary team providing support to clients in care homes with 1:1 care and their carers/ families. The aim of the service is to help individuals with Dementia and other Mental Health Diagnosis to be supported in their place of residence (own home, care/nursing homes, extra care) by the people with whom they are familiar plus the input of the DISS/OP CRHT for as long as clinically appropriate. The key aim of the support worker is to work alongside the multi-disciplinary team to 1. Reduce the number of people relocated to care homes. 2. Reduce numbers admitted to hospital A&E. 3. Reduce out of area placements. 4. Reduce the level of NHS Continuing Healthcare (CHC) one to one support for those assessed as requiring a level of care need because of illness or disability. 5. Training care home staff to better care for residents with Dementia. 6. To help those with Dementia live an increased quality of life. 7. To support older people in a Mental Health Crisis. This role is car drivers who hold full drivers licence only.

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager at their brand new state of the art facility, based in the heart of Bedfordshire.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or senior sales consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent sales ability and exposure to consistantly meet and achieve set targets. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.

Job Description

Children, Education and Justice Services

Early Years Practitioner
Sighthill Early Years Centre

Salary: £28,046 - £32,010
Hours: 36 per week

Sighthill Early Learning and Childcare offers high quality learning and play experiences to children from birth to 3 years of age, where nurturing and wellbeing are at the heart of everything that we do. We work in partnership with our families to promote children’s learning and development; helping to close the attainment gap and ensure equity for all. Our setting is a very natural environment with a large outdoor area. We encourage our team to strive for high standards with support and development opportunities available at all levels.

We are now looking to recruit someone who has a very children centred approach.

You must ensure you have an SNNB/HNC Child-Care and Education, SVQ 3 Social Services, Children and Young People before applying.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Location: Luton

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

About The Role
Please note this role is for NIGHTS, 33 hours a week working every other weekend

As a Night Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Adult Care and are prepared to work towards Level 3 qualification in Adult Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Head Housekeeper to help us achieve our goals.
We offer our colleagues:

- Competitive starting salary
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for Career progression
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Join us at Dunstable's most stunning care home
Caddington Grove is a luxurious care home in Dunstable, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Could you be part of our team?
As a Head Housekeeper at Caddington Grove, you’ll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you’ll ensure that every room and living space is maintained to the highest standards.
The Head Housekeeping role demands excellent attention to detail, but we’ll also rely on you to motivate everyone in your team to be at their best. Put simply, you’ll help to make your care home a shining example of a high-quality care environment.
The ideal applicant will have/be:

- English and Maths GCSE’s or equivalent
- Previous domestic experience
- Flexible and reliable attitude
- Committed to customer care and first-class service provision
- Ability to work alone as well as part of a team
- Adaptable, friend, polite courteous and caring
- Basic knowledge of Health and Safety COSHH regulations - Desirable
- Experience in a care home environment - Desirable

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

We have a new opportunity for a Band 5 Community nurse to join an NHS community team based in Luton.

You will be working as part of a community nursing team covering hours between 08:00 - 20:00, 7 days per week. Long or short days are available. You will be covering patient care for conditions such as diabetes, administering medication, catheterisation, palliative care, compression bandaging, wound management and pressure ulcer care.

To be considered for this role, you must have NMC registration and be a qualified registered General Nurse.

Duties will include:

Catheter care
Palliative care/symptom control
Verification of expected death
Falls support
Holistic assessment
Urgent wound care
Medication administration
SystmOne knowledge

If you are interested in this opportunity, please respond to this advert with your CV.

We offer a £150 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

We also have £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

Pay rate: £26-£27 ltd per hour

The benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge

- 3 weekly payroll runs

- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you!

You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.

Please ensure that your application relates to the essential criteria in the person specification.

Every day is different as an ACA and you could really make a difference to our patients.



The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork.

You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

You need a full UK manual car driving licence, with one years driving experience.
(Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.)

Your role with EEAST PTS would start with a3 week paid training course(Monday – Friday). The training involves clinical training to be a ‘First Person on Scene’, patient transport driver training, and a full uniform is provided.

During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending these venues (usually Welwyn Garden City & Barton Mills).

You MUST be able to commit to undertaking the training course as outlined above.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Tuesday 22 Oct 2024

Job Description

Children, Education and Justice Services

Senior Early Years Officer - fixed term until 13/06/2025
Sighthill Early Years Centre

Salary: £36,312 - £42,717 (pro-rata for part time)
Hours: 18 per week, 52 weeks - Monday, Tuesday, Wednesday

Sighthill Early Learning and Childcare offers high quality learning and play experiences to children from birth to 3 years of age, where nurturing and wellbeing are at the heart of everything that we do. We work in partnership with our families to promote children’s learning and development; helping to close the attainment gap and ensure equity for all. Our setting is a very natural environment with a large outdoor area. We encourage our team to strive for high standards with support and development opportunities available at all levels.

We are now seeking to recruit a passionate and committed Senior Early Years Officer to join our team on a fixed term basis basis as we continue to develop our service. The hours of work are:

Monday 8am - 4pm, Tuesday 8am - 3.30pm, Wednesday 8.30am - 1230pm

The successful candidate will have proven experience in an Early Years setting and relevant experience of working with parents and carers.

You must have an HNC Childcare & Education or equivalent. In addition to this you must have or be working towards Level 9 SCQF or BA in Childhood Practice.

Please refer to the attached document for further information regarding the role and the essential qualifications and requirements.

Please note that this is a 52 week position.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Service Care Solutions have a vacancy available for a Band 6 Physiotherapist to work in the community across Lewisham. You MUST have previous NHS experience to be eligible for this position.

This position involves working with children and young people (0-19 years).

The role is based within a purpose built children and young people's centre in Catford, providing physiotherapy within the community for children with neurodevelopmental conditions.

You'll provide intervention to under fives and assess/treat school-age children, mainly on an episode of care pathway. Knowledge of postural management, neurodevelopmental interventions, specialist equipment and orthotics is essential.

Pay rate: £27 ltd per hour (£24.57 PAYE inclusive)

For further details please respond to this advertisement with your up to date CV.

The benefits of Service Care Health:
* Daily payroll runs ensuring weekly pay
* Ltd & PAYE payment options available
* £250 training allowance
* Competitive pay rates
* Exceptional referral bonuses
* Specialists consultants offering a single point of contact
* National provider of Healthcare staff to over 40 different NHS trusts and over 200 local authorities
* DBS disclosures provided via fast track online services free of charge
* Professional compliance solutions available
* Uniforms provided

The post holder will work in the medical monitoring pathway of the Adult Community Eating Disorders Service, working closely with the team Psychiatrist, Specialist Interest General Practitioner and Clinical Nurse Specialist. This includes physical examination, investigation, ECG and phlebotomy skills working under the direction of a Registered Nurse to service users with severe and complex eating disorders in the community.Service users will be seen at a variety of sites across the county of Bedfordshire and Luton and the post holder will be expected to travel and provide clinics throughout the county to meet the service needs including transporting equipment for the clinics, and for clinical supervision and MDT meetings. Travel to in-patient services outside the county may also be necessary to support service users for discharge. The service user group seen by the post holder will include people experiencing severe or complex eating disorders, and may present with high levels of physical and psychiatric risk, with high levels of distress, for example suicidal ideation, self-harming behaviour, and histories of trauma and abuse.The post holder will work closely with the Operational Manager and Clinical Nurse Specialist to agree case and workload levels, and systems of monitoring quality of practice.The post holder will directly contribute to the positive working environment within the multi-disciplinary team






• Co-ordinate and liaise with service users for medical monitoring appointments
• Facilitate full medical monitoring clinics including taking bloods; performing ECG tests; taking patient observations such as blood pressure and pulse, and other investigative physical health tests as per Kings College guidelines for individuals with an eating disorder and as per direction from senior staff.
• Report any deterioration of the service users physical or mental state appropriately and timely
• Practice within professional guidelines and promote professional practice in clinical area.
• Recording accurate notes and observations in patient clinical records system
• Ensure high standard and accurate verbal/written communication about patient care with



·

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Main Duties and Responsibilities

Patient/Client Care
• Co-ordinate and liaise with service users for medical monitoring appointments


• Facilitate full medical monitoring clinics including taking bloods; performing ECG tests; taking patient observations such as blood pressure and pulse, and other investigative physical health tests as per Kings College guidelines for individuals with an eating disorder and as per direction from senior staff.
• Report any deterioration of the service users physical or mental state appropriately and timely
• Practice within professional guidelines and promote professional practice in clinical area.
• Record accurate notes and observations in patient clinical records system
• Ensure high standard and accurate verbal/written communication about patient care with all team members.
• Ensure that a service user centred multi-disciplinary approach to care is present


• Assess, plan, implement and monitor care in keeping with evidence based practice.


• Ensure timely referrals to a registered nurse or other appropriate clinician when any actions, care or treatment is required.




• To provide guidance to junior staff relevant to clinical speciality




• Ensuring that care reflects individual and cultural needs taking into account any reasonable adjustments that may be required


• Ensure that the service provides holistic care that incorporates excellence in physical, mental health care management and general wellbeing.


• Understand and apply the aims and principles of health promotion, protection and improvement and the prevention of ill health when engaging with people


• Undertake training and assessment to expand clinical skills and knowledge relevant to clinical practice needs.


• Ensure that the clinical environment is pleasant, clean, comfortable and suitable for use at all times liaising with other departments as necessary.


• Recognise and act upon safeguarding concerns


• Ensure that all practices are within the guidelines set out by the NMC and other professional groups and are in accordance with Trust policies.


• Prepare and clean treatment and clinic rooms, ensuring IPC measures are implemented and adhered to as per Trust policies and procedures.
• Maintain medical monitoring stock, completing a regular stock take ensuring adequate stock is available.
• Collaborate with external partners such as GP’s and other professionals involved in an individual’s care. Providing correspondence and updates on current treatment and medical monitoring.





Policy and Service Development
• Exercise professional responsibility for adhering to Trust Policies and Procedures.


• Contribute to policy, practice changes and service improvements arising from audits, complaints and serious untoward incidents.


• Update and maintain clinical expertise within national, Trustwide and health care initiatives in order to effectively contribute to service development.


• Contribute to the development of a culture that actively promotes the involvement of service users and carers.


• Participate in projects within the service and the Trust as negotiated with your service.


• Active participant in developing and implementing Quality Improvement initiatives within your area of work.



Financial and Physical Resources
• Ensure effective use of available resources.


• Working in conjunction with the Clinical Nurse Specialist and Operational Manger to ensure effective medical monitoring clinic cover

Human Resources
• Support and develop other staff. Share knowledge as appropriate


• Allocate, supervise and monitor work given to junior staff.


• Provide support to all Team members to ensure the smooth running of the medical monitoring pathway in relation to the wider service offer


• Assist senior staff in staff training and development and recruitment and selection, as appropriate.


• Promote learning environment and to work alongside students and liaise with the Student Nurse Mentors in order to support their learning objectives as required



Information Resources
• Ensure patient records are up to date and are an accurate reflection of the situation.


• Ensuring that work is fully compliant with the requirements of the GDPR.



Research and Development
• To assist in ensuring Quality Improvement clinical audit becomes part of everyday practice.


• To assist in research as appropriate to clinical area.


• To support a culture of research and development appropriate to clinical area and current area of specialism in Eating Disorders

Freedom to Act

· Manage own workload ensuring this is in line with relevant policies, procedures and Nursing Accountability Framework.



· Actively participate in appraisal and goal setting process and evaluate throughout the year.



· Ensure participation in regular clinical and managerial supervision with the line manager and clinical supervisor .

Physical Effort

· To be fully conversant with Moving and Handling Security Policies in practice.



· Ensure you are full trained and annually updated in management of aggression and violence in order that Trust guidelines are followed in the management of violent or aggressive patients.

Emotional Effort

· Manage distressing and challenging situations in a sensitive and non-threatening way to reduce anxieties and promote effective resolutions.



· Flexible approach, able to recognise signs of stress in self and others and take the appropriate action.



· Acknowledge own strengths and limitation and discuss/identify training and development needs in management supervision.



· Remain optimistic in therapeutic engagement with patients, family and carers



· To work within the anti-bullying policy providing support to bullies, victims and other members of the nursing team.



Working Conditions

· Take an active role in ensuring working conditions are safe.


This advert closes on Wednesday 25 Sep 2024

The post-holder will have a professional qualification in Mental Health Nursing, Social Work, Occupational Therapy or Art Therapy, and will be expected to work autonomously within professional guidelines and under the management and supervision of the SUN Service Manager. The post holder will be based at Mind-BLMK premises in Luton, and will be required to travel to sites across Bedford, Central Bedfordshire and Luton, when necessary, for the delivery of SUN groups. As a key member of a new team of Clinical and Lived Experience SUN facilitators, the post-holder will contribute to the development and delivery of a facilitated peer support SUN service across Bedfordshire and Luton. The key responsibilities include: Working with the SUN service manager to organise and ensure the delivery of the programme of facilitated peer support groups in the area. Delivering between 3 and 5 facilitated peer support SUN groups every week, both online and in person. Co-facilitating SUN groups with Lived Experience SUN Facilitators, leading on safety plans and risk management. Developing co-produced Resource and Support Plans with participants in the SUN groups, according to the service protocols. Providing day-to day support to the Lived Experience SUN facilitators employed by Mind-BLMK, our Voluntary Sector partner. Promoting SUN and ensuring robust relationships and links with other community-based mental health services and service provides (for example, Primary Care Link Workers, NHS Talking Therapies, core mental health services, Crisis Resolution and Home Treatment Teams, Mental Health Street Triage). Working with colleagues and SUN members to co-produce key elements of the operational arrangements of the service through member involvement. Chairing team planning meetings and business meetings with support from the SUN Service Manager on a rotational basis. Leading and supporting the Lived Experience SUN facilitators to plan, organise and facilitate focus groups and meetings with SUN members to further develop a truly co-produced SUN service. Delivering online events, presentations (both online and in person) to widely promote and publicise the SUN service. Inducting and training new staff in the SUN model. Ensuring the collection of relevant data on work activities, inputting data onto SUN databases as required, and maintaining a high standard of clinical record keeping. Maintaining a high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines. Ensuring compliance with statutory & mandatory training.

Job Description

Mental Health Nurse

£44,700 - £47,000

37.5 hours per week

Please note that our client does not offer Tier 2 sponsorship

We are seeking a compassionate and skilled Mental Health Nurse to join our client's team. As an RMN (Registered Mental Health Nurse), you will play a critical role in providing high-quality care for individuals with complex mental health conditions. This position offers the opportunity to make a meaningful difference in the lives of our patients and contribute to their overall well-being.

Qualifications

• RMN (Registered Mental Health Nurse) qualification, with valid UK NMC Pin
• Proven experience in working with individuals with complex mental health conditions
• Strong understanding of mental health legislation and best practices
• Excellent communication and interpersonal skills
• Ability to work effectively in a multidisciplinary team
• Compassionate and empathetic approach to patient care

Benefits:

• Annual leave that increases with service
• Have your birthday off
• Enhanced sick pay
• Wellbeing support
• Employee assistance programme
• Pension scheme

Responsibilities

• Conduct comprehensive assessments of patients' mental health needs
• Develop and implement individualized care plans in collaboration with the multidisciplinary team
• Administer medication and monitor its effectiveness
• Provide therapeutic interventions and evidence-based treatments
• Offer support and counseling to patients and their families
• Ensure the safety and security of patients in a clinical setting
• Document patient progress and maintain accurate records

Reference: WILL79602/DB

INDNUR