Total 444 Customer Service job vacancies in Droitwich, Worcestershire, WR9 0LW

IT SERVICE DELIVERY LEAD
UP TO £55,000 BASIC SALARY
LOCATION - GRIMSBY - HYBRID WORKING

Your new role
This is a Technical Leadership role within the Business and one that would suit a candidate who has experience of managing a team of IT staff & has strong knowledge of IT Service Management frameworks (ITIL).

What you'll need to succeed
On a Day to Day basis this person will take responsibility for the delivery of IT Services within the Business locally. Working to, and ensuring SLA's are met to provide timely and efficient service with a strong focus on Customer satisfaction.
You will need exceptional communication skills and outstanding customer service skills to coordinate and communicate with other teams, vendors and 3rd party providers to ensure that service delivery is optimised at all times.
The IT Service Delivery Lead will also be responsible for managing and motivating a team of Engineers and Analysts - previous experience of coaching, training and mentorship will all be required.

What you'll get in return
The role offers Hybrid working (1-2 days on Site) at their Grimsby HQ and comes with a Basic Salary of up to £55,000 + Benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Laboratory Support Technologist

Salary: £25-30K

Permanent role

Start Date: ASAP

Based in Worcestershire

Role Summary

A specialist company focusing within the construction industry are currently recruiting for a Support Technologist). The dual purpose of this role is to support the assessment and development of new and existing products for the business and the investigation of claims from the group.

Role:

• Responsible for testing within the laboratory and for commissioning tests
• Investigation and support of new ideas and initiatives
• Improve existing products
• Communicate with Services Manager
• Coordinate external testing, including physical, installation, and analytical testing
• Support the development of new products in conjunction with the strategic partners
• Report on the performance of new products
• Attend NPD project meetings
• Product benchmarking

Education Requirements

• Recent experience in a technical role or degree in a science related subject
• Experience working in a laboratory at university or industry
• Minimum 3 'A' levels

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

We are recruiting for Planner/Scheduler (NIGHTS) at our Redditch site. The role requires working NIGHTS 5 days out 7 which would include some weekends.

Working as the 'go-to person' between our Helpdesk and Planning teams. You'll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You'll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn't matter which industry or sector you have experience in, if you can multi-task, escalate when required and love a challenge (and being challenged), then apply for this position today!

When you join us, you'll receive:

• Salary: £24,229 per annum, plus £1.60 per hour night shift premium
• Up to 4% discretionary bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

We are recruiting for a Business Support Coordinator to join us on a permanent basis at our Redditch site.

ACCOUNTABILITIES

• Manage the organisation, coordination and logistics of meetings and events and ensure any appropriate documentation is prepared and issued as appropriate
• Manage and co-ordinate diary arrangements
• Responsible for arranging travel requests, whilst being mindful of the overall budgetary impacts.
• Coordinate meeting agendas and ensure they are complete and issued as appropriate
• Attend and take minutes of meetings for onward distribution
• Responsible for reviewing and signing off weekly time sheets for Engineers, ensuring any discrepancies are discussed and investigated prior to completion.
• Complete the Periodic Payroll report, to ensure correct wages are allocated for each field colleague based on their timesheets.
• Create and analyse reports
• Monitor / action and maintain multiple email Inboxes
• Create and maintain weekend rotas for our field colleagues and managers. Conducting weekly checks to ensure accuracy
• Completion and circulation of consistent trackers and updates, to aid with operational performance.
• Input data and maintain systems and processes
• Liaise with internal departments, senior management and all key stakeholders to ensure the smooth and efficient operation of the function
• Support the Operations Team with ad hoc projects / presentations and reporting, as and when required.
• Cascade important and relevant information to relevant team(s) and stake holders as required
• Provide updates and information on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• To take a lead role in the organisation and control of the business compliance at the zone level for the colleagues training, PAT testing (DataStation) and any other ad hoc activities

KNOWLEDGE AND SKILLS

• IT literate and fully proficient in the use of Microsoft Office applications
• Strong planning, analytical and organisational skills
• Excellent interpersonal skills and written communication skills
• The ability to deal with people at all levels
• Self-motivated, self-disciplined with strong time management skills
• Flexible 'can do' attitude
• Ability to prioritise and manage conflicting deadlines
• Ability to handle sensitive and confidential information in a professional manner
• High level of attention to detail
• Experience of FM and / or retail operations is highly desirable

When you join us you will receive:

• Salary: £25,870 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Proud member of the Disability Confident employer scheme

What’s the Role: Support Worker

What It Takes:

An important part of the staff role is to support the needs of individuals through the ethos and values of Praxis Care.

So the ability to be resilient, to communicate effectively and to utilise a variety of communication tools is essential.

Our dedicated staff team support our individuals to learn and develop their skills to aid in their independence. Each staff member has something to bring to the role and we encourage staff to use their humour and sense of fun and creativity in supporting our individuals with day to day life.


Where You Would Work: West Midlands Supported Living Service, Kidderminster

The West Midlands Supported Living Service supports adults with learning disabilities who might present behaviours that challenge. We work with individuals 24/7 across two residential settings in Kidderminster.
Each person we engage with is supported and enabled to live as independently as possible, to maintain their tenancies, to manage their behaviours and to enjoy life to the full. Our approach is bespoke to each person’s needs and adapts along with them. The settings are small scale, quiet, homely and welcoming and comprise a range of private and shared spaces with associated garden areas.
For more information on the role please contact the service manager on +44 (0) 1562 752187

Why Praxis Care:

Are you looking for a career that will develop you, challenge you and allow you to make a difference in the lives of others?

Then Look No Further! We CARE at Praxis CARE!

Praxis Care supports individuals with mental ill health, autism, learning disabilities and dementia; providing innovative, professional, high quality support services to people across the spectrum of need and particularly at the higher level of complexity in Northern Ireland, the Republic of Ireland, England and the Isle of Man.

As an organisation we are dedicated to ensuring that all of our employees are equipped to carry out their role. We therefore provide comprehensive training that all employees complete before taking up their new career within Praxis which will last for 2 weeks and cover all of the information and training you will need.

Tell Me More About Praxis Care Benefits!
Great Work Environment CARE For Your Physical & Mental Health Financial Benefits
Compassionate culture Paid annual leave, which increases with length of service Refer-a-friend bonuses

Comprehensive training and 24/7 team support
Occupational sick pay
Pension plan

Continuous professional development/training including the opportunity to gain recognised qualifications related to your role e.g QCF3/5
Employer funded Healthcare scheme which includes savings on high street retail outlets and gym membership Coming soon: Early Access to earned wages through the employer salary advance software

Career progression opportunities
PPE provided Death in service benefit

Opportunities for additional hours Confidential counselling service Long service awards

Save on the purchase of any bicycle on the Organisation Cycle to work scheme
Eye test vouchers
Access to information portals & assistance through 3rd party vendors on areas related to your Mental, Physical and Financial Wellbeing

Company Maternity Pay


Salary Details:


Support Worker
Full Time Positions Available
£23,200.32per annum





*Salary based on 39 hours per week. Salary dependent on experience. Where the role requires sleep-ins, a minimum additional payment of £45.00 per night applies*

Tell Me More!
For more information on the role please contact: recruit@praxiscare.org.uk

Don’t Wait!
Closing Date: 2nd December 2024

We Want You!
A waiting list may be created to fill similar vacancies in this jurisdiction which may arise within 9 months of the interview date.

Because WE CARE!

This organisation is committed to safeguarding and promoting the welfare of vulnerable individuals and expects all staff and volunteers to share this commitment. Background checks including, but not limited to, a satisfactory reference from your current employer and enhanced Police Check will be required for all successful candidates within direct care positions before a start date can be confirmed.
Praxis Care is an Equal Opportunities Employer

Join Our Team as a Female Support Worker in Droitwich!

Pay: £12 per hour
Position: Full-Time (37.5 hours per week)
Location: Droitwich, WR9 (Just a 3 min drive from Droitwich Spa Train Station!)
Requirements: Full UK Driving Licence Covering Manual Vehicles

Are you a Support Worker with a passion for making a difference? If this sounds like you, we'd love to hear from you!

Who Will I Be Supporting?

This is an opportunity to work at a shared supported living home for 4 ladies and 6 gents in their 20s. We support individuals with learning disabilities, autism, and complex health needs. Maintaining close relationships with their families is essential. You will support individuals in their interests, such as:

- At-Home Activities: Playing computer games, reading comics, watching cartoons, sensory activities, and arts and crafts.

- Outdoor Fun: Spending time in the garden, going to the cinema, swimming, bowling, and taking walks in the park.

Ambitious support workers who enjoy new challenges every day and learning new skills would be a great match.

What Will You Be Doing?

- Empowering Independence: Support people to live their lives how they choose and achieve their goals.

- Daily Living Support: Provide varying levels of personal care, meal preparation, medication, shopping, cooking, cleaning, and laundry.

- Providing Care: Support individuals with health needs such as manual handling, PEG feeding, epilepsy, and more.

- Communication Skills: Learn and use Makaton, personalised signs, and objects of reference as methods of communication. Training will be provided.

Shift Patterns

-

Day Shifts: 7am - 3pm

-

Day Shifts: 3pm - 10pm

-

Day Shifts: 5pm - 10pm

-

Day Shifts: 10am - 8pm

-

Long Day Shifts: 7am - 10pm

Must be comfortable working every other weekend. Rotas are provided in advance to support a healthy work-life balance.

Why Choose Dimensions?

- Award-Winning Workplace: Recognised as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Paid training and opportunities to further develop your career through funded accredited courses.

- Well-Being Focus: Comprehensive well-being strategy and staff listening network.

- Values-Driven: We put people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Bike to Work scheme, discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Ready to make a real difference? Apply now and join a team that values you and the incredible work you do!

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for Receptionist to join an independent vehicle repair centre. This full-time role offers excellent benefits and a salary of £26,000.

The ideal candidate will have 3 - 5 years' experience in the accident repair industry or a similar fast-paced business environment.

As a Receptionist, you will be responsible for managing customer interactions, handling scheduling, and providing administrative support in a busy bodyshop.

You will be responsible for:

- Coordinate vehicle bookings, drop-offs, and pick-ups to ensure smooth operations.

- Handle customer and insurer inquiries, relaying information to the workshop team as required.

- Organise vehicle recoveries when necessary.

- Oversee administrative duties, such as processing invoices for parts purchases and repairs.

- Regularly update customers on the progress of their vehicle repairs.

What we are looking for:

- Previously worked as a Service receptionist, Service Administrator, Service Advisor, Service Adviser, Service Adminor in a similar role.

- Possess 3 to 5 years' experience in the accident repair industry or a similar fast-paced business environment.

- Strong understanding of motor vehicles and repair processes.

- Skilled in IT, with experience using Microsoft Office and BMS systems.

- Strong communication and organisationa skills.

Apply now for this exceptional Receptionist opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Excellent opportunity to join our client based in Pershore, Worcestershire that supply an exciting product to businesses including high level customers. Our client is currently recruiting for a permanent Customer Service Administrator to join the team.
If you are looking for career development, then this is a great opportunity for someone who wants to further their administrative and customer service skills! We are looking for someone who likes to take ownership, as this role will be evolve into a senior team member, over peak times you will actively help with training and inductions and will also assist the Customer Service Manager with key customers.
Duties and Tasks
Customer service -
- Handling Customer service queries via phone, email, and live chat functions.
- Placing corporate orders and liaising with corporate clients.
- Producing quotations and advising customers on products that suit.
- Taking on the role of supervisor when the customer service manager is away.
- Investigating and resolving customer complaints.
- Investigating and resolving delivery queries.
- Support with induction and training of temporary staff members.
Administrative and marketing tasks –
- Supporting with workload across platforms to include Amazon, eBay and Not on The Highstreet– Data entry, amending listings and creating specifications.
- Supporting Customer service manager across other brands.
- Collating data from our sales channels and support analysing results.

Candidate Attributes:
- Self-motivated and enthusiastic. Someone who is ready to make a real difference.
- Customer Service experience, whether that's face to face (retail/hospitality) or in a call centre environment.
- Fantastic with people as this client put their customers at the heart of everything they do.
- Enjoy making decisions and connecting with people from all walks of life.
- Can easily navigate your way through multiple systems and tasks at any one time.
- Have good IT and numeracy skills.

Salary – £24k + Bonus

Hours – Monday – Friday – 9am – 5.30pm with flexibility during busy periods.

SEN Teaching Assistant Job Vacancy, Location: Kidderminster, Worcestershire

Benefits:
Salary: £21K - £22,900 per annum, Actual Salary
Contract Type: Full Time, Permanent, Term Time Only
Hours: 40 Hours per week
Pension, Life Assurance, Health Plan
High Street Discounts
Opportunity to Gain Fully Funded Qualifications
Continuous Professional Development
About the Employer:
We are proud to be partnered with one of the UK's leading providers of Specialist Education Schools & Colleges (SEND) for Children, Young People, and Adults. The employer offers comprehensive support for a diverse range of needs, including Autism (ASD), ADHD, Social, Emotional, Mental Health, Learning Disabilities, and additional complex needs or disabilities. Their commitment to delivering high-quality care and education makes them a trusted name in the sector.


Job Description:
As one of our new SEN Teaching Assistants, your role will be to support our children with their learning and general wellbeing to ensure every child has the best opportunity to reach their full potential in a caring and safe environment. Where necessary, this may include supporting with care needs from time to time, as well as positive behaviour management, adopting a tailored approach to the individual child.

Key Responsibilities:

Establish a warm, caring, and supportive relationship with pupils to help them feel safe and enable them to enjoy and learn during their time at the school.
Promote and encourage independence and personal development in pupils and maintain high expectations of behaviour at all times.
Support the class teacher and contribute to providing high-quality, challenging, and differentiated educational activities and experiences through supporting the teaching of a broad and balanced curriculum aimed at pupils achieving their full potential in all areas of learning.
Qualifications and Personality:

Ideally relevant qualifications or experience in education or childcare.
A caring and patient personality with a strong commitment to supporting children with special educational needs.
Excellent communication and interpersonal skills.
The ability to work collaboratively as part of a team.
A proactive approach to professional development and a willingness to undertake further training as required.
Compliance
Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check.

This post is exempt from the Rehabilitation of Offenders Act 1974, and the employer is permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

About Us:
Social Care & Education Jobs is a National Permanent Recruitment Agency for the Adult Social Care, Children's Social Care & Specialist Education Sector. With over 20 years of experience, our registered manager-owned and led agency is passionate about the sector and dedicated to supporting both candidates and providers.

Apply now to join a team that is dedicated to making a difference in the lives of children and young people.

Recovery Coordinator

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Recovery Coordinator. As a Recovery Coordinator you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Our Client's Values;

Care.
People are at the heart of everything we do. We want the best for everyone we work with.

Be human.
We are accessible, genuine and humble. Always learning.

Do the right thing.
We're open, honest and inclusive. We get things done.

Key role and responsibilities for a Recovery Coordinator;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Coordinator;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Coordinator;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Coordinator role please send us your CV by clicking 'apply now'!

Home Care Assistants - Full & Part-Time Vacancies

Location: Worcester and Surrounding Villages (Great Malvern, Newland, Madresfield, Sherrard’s Green, Poolbrook)
Are you a friendly, compassionate individual who can brighten the day of an older person living in their own home? Social Care and Education Jobs Ltd is recruiting for both full-time and part-time Home Care Assistants with or without experience in and around the Malvern area of Worcestershire.

Key Information:
Pay Rate: £11.87 per hour (no experience), £12.71 per hour (experienced care assistants)
Mileage: 42p per mile
Guaranteed Hours: Full-time and part-time hours available
Hours: Mornings, Afternoon, Evening, Weekend only part time shifts available up to 40 hours full time per week
Car Drivers Essential
28 Days Holiday
Full Paid Training given

Your Role: As a Home Care Assistant, you will:
Assist older adults with daily living tasks and personal care in their own homes.
Provide companionship and support to help them stay independent.
Take clients out into the community for activities they enjoy.
Your Employer: Join a reputable and growing organisation committed to high standards of care. You will work for a provider known for its prestigious brand and exceptional care. We seek dedicated individuals who are passionate about making a difference and maintaining high standards.

Apply: We welcome applications from all backgrounds and ages. Whether you’re seeking your first role, semi-retired, seeking a career change, or looking for a rewarding role, this could be the start of a fulfilling career with opportunities for growth and development.
Click apply to start your application. Social Care and Education Jobs Ltd is the UK’s leading recruitment agency for the Health & Social Care sector, specialising in domiciliary homecare. Our team will contact you to guide you through the next steps.

Receptionist
Salary Actual £20,000 - £22,000 Negotiable dependent on school experience for a six month contract
Closing Date: 1st December 2024
We are currently looking to recruit a dynamic and resilient ReceptionistDo you think you are up to the job? If so, we welcome you to apply for the position.
About us
We believe in our pupils’ ability to be brilliant, in education and in life.
The ContinU Plus Academy is an innovative and exciting Alternative Provision Secondary Free School based in Kidderminster. Our academy is now in its Ninth year, and recently achieved an Outstanding grading in all categories at Ofsted.
We are an educational provider for vulnerable and disengaged students in the Wyre Forest and Hagley area. All staff here are deeply committed to the wellbeing safeguarding and academic progress of our pupils. We work together as a close knit team to ensure pupils at our school receive high quality and bespoke educational provision. This is a very exciting time to join our school and join with us to make a substantial difference to the lives of our pupils.
About the role
The post requires the successful applicant to offer a professional reception and administrative support service to students, staff, parents and visitors to the college. You will have strong communication skills, both oral and written and be able to demonstrate a flexible and customer focused approach.
● To be the first point of contact at reception
● To deal with parents, students, staff and visitor enquiries
● Operate the main telephone switchboard
● To deal with deliveries to the school
● Process incoming and outgoing mail
● Understand, support and cover student reception as needed
● Responsibility for the office email account.
Safeguarding Statement
ContinU Plus Academy is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Location: Bromsgrove

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Be part of making lives better as a Support Worker at Cotswold Spa in Broadway and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of young people and adults aged from 13 up to 17 years and a young adult ward aged 18 up to 25 years. The service offers both inpatient and day patient treatment programmes.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing

You will join an inclusive and supportive team that works well together to provide care to young people with eating disorders, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

If you’re looking for flexibility, a variety of hours are available including full time permanent, part time, nights only and Bank (zero-hour contract - pick up shifts when you want). If you would like more information on what these positions entail, please contact Cotswold Spa hospital directly for an informal chat.

Where you will be working:

Location: Cotswold Spa, Station Road, Broadway, Worcestershire, WR12 7DE

Cotswold Spa Hospital is a specialist eating disorder service located in Broadway, Worcestershire for young people aged between 13+ which offers both inpatient and day patient treatment programmes.

It is situated in the picturesque village of Broadway, Worcestershire, close to the Cotswold Way.

The service is for young people of all genders with an eating disorder, predominantly:

• Bulimia Nervosa
• Anorexia Nervosa
• Avoidant Restrictive Food Intake Disorder

The units have been specifically designed with the adolescent and young adult in mind. The interior design of the hospital is both contemporary and comfortable incorporating young people’s art.

What you will get

• Annual salary of £25,226
  
• The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
• Free meals and parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There are also a range of other benefits including retail discounts and special offers and much more.

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Due to continued growth, we have a newly created Customer Resolutions Coordinator role, based at our Redditch site on a permanent basis.

Your communication skills will be second to none, as you'll be the first point of contact for all escalations and complaints for our internal and external customers. You'll have excellent organisation and prioritisation skills, as you'll manage the end-to-end work order complaint/escalation journey ensuring it's resolved within the agreed SLAs. You'll have exceptional administrative and time management skills as you'll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You'll have excellent attention to detail skills as you'll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You'll be a solution focused individual as you'll be able to identify route causes and provide solutions to reoccurring issues.

You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.

This is a 40-hour per week role, working 7am - 7pm across 7 days, therefore flexibility is required.

For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

• Salary: Up to £27,846 per annum, depending on experience
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Healthshield Scheme

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Proud member of the Disability Confident employer scheme