Total 443 Customer Service job vacancies in Coventry, CV7 7NG

We are looking for an experienced, highly motivated Midwife to lead on our birth centre and be an advocate for midwifery led care within UHCW.

The post holder will be passionate, accessible and responsive and will be proficient in demonstrating strong leadership skills. You will work collaboratively within the intrapartum areas to facilitate the individual needs of women and their families. The post holder will be required to work closely with the Consultant Midwife, Matrons, Labour Ward Coordinators and Community team.

The post holder will be able to make proactive evidence-based decisions within their scope of professional practice.

You will be expected to lead a team, organise and achieve outlined objectives and goals set within the UHCW vision.

Within the management role you will be required to manage a roster, budget, sickness, appraisals and quality improvement projects.

The Ward Manager post will focus on the day-to-day operational management and leadership for the staff and services provided on the Birth Centre and demonstrate professional expertise supporting MLU care within labour ward if required and for births agreed outside of guidance. The postholder will be expected to maintain clinical expertise, undertaking Band 7 duties in line with the needs of the service and be required to work clinical as required.

Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, and performance targets, acting within local, Trust and statutory guidelines and policies at all times.

Highly developed communication skills enabling maintenance of high-quality service and ensuring timely management and resolution of unexpected events and situations. Undertake bleep-holder and on call responsibilities for the maternity unit on a regular basis.

A knowledgeable leader and resource for staff, advising on national, local and Trust policy and procedures/guidelines, ensuring that clinical governance is embedded in practice. Will support staff and users in service and policy development within a defined area/specialty.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for identifying and assessing complex clinical and non-clinical issues, implementing resolutions and monitoring/auditing outcomes.
• Responsible for interdepartmental/organisational activities including HR; budget management; complaints.
• Demonstrate highly technical and/or practical skills to ensure optimum patient management including; complex patient monitoring; equipment management and administration of invasive tests/procedures.
• Responsible for education and development of staff and service in an identified area through appraisal and business planning cycles.
• Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data available.
• Regularly manage expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need.
• Support patients, carers and others during difficult situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Ensure an effective learning environment for both students and qualified staff.
• To participate in clinical incident reporting, investigation and clinical audit.
• Will promote positive interpersonal relationships and be confident in challenging poor clinical practice or poor attitude.
• Responsible for interdepartmental/ organisational activities including sickness and absence management, completing appraisals and answering complaints in accordance with expected target times.
• To participate in the on-call rota within the unit to maintain safe staffing.

For further details please see the attached job description.


This advert closes on Monday 9 Dec 2024

To maintain knowledge, skills, and attitudes necessary to deliver an evidence-based service that is responsive to the changing needs of the population. To provide clinical supervision and leadership, to junior team members. To be responsible for the provision of effective earning experiences for pre-and post-registration students To coordinate the delivery of care for patients and act as a clinical resource within the team. Clinically triage and safely signpost referrals to the most appropriate service, ensuring patients needs are met, using clinical support tools available to support decision making. Undertake comprehensive risk assessments associated with the care of patients in order to ensure nurses and carers safety and reflect realistic goal planning to enable patients to maximise their independence. Act as a role model for other staff and students demonstrating high standards of practice and professional conduct. Ensure practice is evidence based through undertaking audit and critically appraising literature. Ability to work without direct supervision and problem solve with a solution focused mindset. To be confident in undertaking dynamic risk assessments and competent in situational moving and handling with a demonstrated competence in the safe utilisation of an array of equipment post completion of corporate and additional training. Competent to assess and close trauma wound/s using steri-strips and skin adhesives as clinically appropriate. Demonstrate highly technical and/or practical skills to ensure optimum patient management including; administration of IV medications, venous cannulation, venepuncture, management and care of mid and PICC lines, complex patient monitoring; equipment management and Point of care Testing. Utilise and ensure others utilise IT systems to secure accurate and timely patient data. Ability to work in a matrix model of care, in collaboration with other organisations and agencies, ensuring high standard of care delivery. Manage expected (and occasional unexpected) clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need, escalating to a senior member of staff where appropriate e.g., in an unexpected event. Support patients, carers and others during difficult situations arising in the clinical area, e.g., imparting bad news or following an unexpected event. Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards. Maintain a clean, safe environment ensuring adherence to the trusts standards of cleanliness, hygiene, and infection control at all times. For further details of the role please see the attached job description.

To maintain knowledge, skills, and attitudes necessary to deliver an evidence-based service that is responsive to the changing needs of the population. To provide clinical supervision and leadership, to junior team members. To be responsible for the provision of effective earning experiences for pre-and post-registration students To coordinate the delivery of care for patients and act as a clinical resource within the team. Clinically triage and safely signpost referrals to the most appropriate service, ensuring patients needs are met, using clinical support tools available to support decision making. Undertake comprehensive risk assessments associated with the care of patients in order to ensure nurses and carers safety and reflect realistic goal planning to enable patients to maximise their independence. Act as a role model for other staff and students demonstrating high standards of practice and professional conduct. Ensure practice is evidence based through undertaking audit and critically appraising literature. Ability to work without direct supervision and problem solve with a solution focused mindset. To be confident in undertaking dynamic risk assessments and competent in situational moving and handling with a demonstrated competence in the safe utilisation of an array of equipment post completion of corporate and additional training. Competent to assess and close trauma wound/s using steri-strips and skin adhesives as clinically appropriate. Demonstrate highly technical and/or practical skills to ensure optimum patient management including; administration of IV medications, venous cannulation, venepuncture, management and care of mid and PICC lines, complex patient monitoring; equipment management and Point of care Testing. Utilise and ensure others utilise IT systems to secure accurate and timely patient data. Ability to work in a matrix model of care, in collaboration with other organisations and agencies, ensuring high standard of care delivery. Manage expected (and occasional unexpected) clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need, escalating to a senior member of staff where appropriate e.g., in an unexpected event. Support patients, carers and others during difficult situations arising in the clinical area, e.g., imparting bad news or following an unexpected event. Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards. Maintain a clean, safe environment ensuring adherence to the trusts standards of cleanliness, hygiene, and infection control at all times. For further details of the role please see the attached job description.

Responsible for identifying and assessing complex clinical and non-clinical issues, implementing resolutions and monitoring/auditing outcomes. Responsible for interdepartmental/organisational activities including HR; budget management; complaints. Demonstrate highly technical and/or practical skills to ensure optimum patient management including; complex patient monitoring; equipment management and administration of invasive tests/procedures. Responsible for education and development of staff and service in an identified area through appraisal and business planning cycles. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data available. Regularly manage expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need. Support patients, carers and others during difficult situations arising in the clinical area, e.g. imparting bad news or following an unexpected event. Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards. Ensure an effective learning environment for both students and qualified staff. To participate in clinical incident reporting, investigation and clinical audit. Will promote positive interpersonal relationships and be confident in challenging poor clinical practice or poor attitude. Responsible for interdepartmental/ organisational activities including sickness and absence management, completing appraisals and answering complaints in accordance with expected target times. To participate in the on-call rota within the unit to maintain safe staffing. For further details please see the attached job description.

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


This role is diverse and includes supporting effective prehospital clinical pathways to prevent avoidable hospital admissions and delivering clinical interventions typically seen within secondary care settings for patient’s that can be promptly identified and turned around at the front door back into their usual place of residence for acute treatment/s and monitoring.

The role embodies holistic assessment for patients in acute crisis, whether a result of a medical or functional decline or an acute social need, with a focus on preventative care and wrap around services within community to prevent hospital admission. Referrals into the service will come from a wide range of streams including, hospital, primary care, community referrals, pre-hospital, and the ambulance service.

The role incorporates the daily application of/willingness to work towards the Physical Health Assessment qualification to enhance the initial assessment for patients presenting with acute, undifferentiated diagnoses. This cohort of patients can be referred from a variety of referral streams including local ambulance services, primary and secondary care services, and adult social care with a focus on providing a first responder function for cases such as the fallen patient.

The role includes supporting clinical triage to ensure patients’ needs are comprehensively explored and identified allowing safe signposting to the right service/clinician to meet individual needs. The post holder will be required to have a full driving license and care able to be insured for business use.
• Accountable for own actions in accordance with the Code of Professional Conduct. Contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.
• Effectively communicate information regarding clinical decisions, policy and care pathways to patients/carers and the multi-professional team including situations where difficulties in comprehension occur.
• A skilled practitioner and clinical leader providing support to the management team, participating in service/policy development.
• Responsible for clinical assessment of a group of patients, ensuring appropriate care is planned, implemented, and evaluated.
• To implement the skills achieved via the physical health assessment qualification to ensure safe initial assessment for patients.
• To continue reviewing patients medically stepped down for crisis response, ensuring safe and clinically appropriate discharge planning.
• To safely access and supply service approved Patient Group Directives following the completion of training, whilst adhering to agreed processes

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• To maintain knowledge, skills, and attitudes necessary to deliver an evidence-based service that is responsive to the changing needs of the population.
• To provide clinical supervision and leadership, to junior team members.
• To be responsible for the provision of effective earning experiences for pre-and post-registration students
• To coordinate the delivery of care for patients and act as a clinical resource within the team.
• Clinically triage and safely signpost referrals to the most appropriate service, ensuring patients needs are met, using clinical support tools available to support decision making.
• Undertake comprehensive risk assessments associated with the care of patients in order to ensure nurses and carers safety and reflect realistic goal planning to enable patients to maximise their independence.
• Act as a role model for other staff and students demonstrating high standards of practice and professional conduct.
• Ensure practice is evidence based through undertaking audit and critically appraising literature.
• Ability to work without direct supervision and problem solve with a solution focused mindset.
• To be confident in undertaking dynamic risk assessments and competent in situational moving and handling with a demonstrated competence in the safe utilisation of an array of equipment post completion of corporate and additional training.
• Competent to assess and close trauma wound/s using steri-strips and skin adhesives as clinically appropriate.
• Demonstrate highly technical and/or practical skills to ensure optimum patient management including; administration of IV medications, venous cannulation, venepuncture, management and care of mid and PICC lines, complex patient monitoring; equipment management and Point of care Testing.
• Utilise and ensure others utilise IT systems to secure accurate and timely patient data.
• Ability to work in a matrix model of care, in collaboration with other organisations and agencies, ensuring high standard of care delivery.
• Manage expected (and occasional unexpected) clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need, escalating to a senior member of staff where appropriate e.g., in an unexpected event.
• Support patients, carers and others during difficult situations arising in the clinical area, e.g., imparting bad news or following an unexpected event.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Maintain a clean, safe environment ensuring adherence to the trust’s standards of cleanliness, hygiene, and infection control at all times.

For further details of the role please see the attached job description.


This advert closes on Tuesday 3 Dec 2024

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


This role is diverse and includes supporting effective prehospital clinical pathways to prevent avoidable hospital admissions and delivering clinical interventions typically seen within secondary care settings for patient’s that can be promptly identified and turned around at the front door back into their usual place of residence for acute treatment/s and monitoring.

The role embodies holistic assessment for patients in acute crisis, whether a result of a medical or functional decline or an acute social need, with a focus on preventative care and wrap around services within community to prevent hospital admission. Referrals into the service will come from a wide range of streams including, hospital, primary care, community referrals, pre-hospital, and the ambulance service.

The role incorporates the daily application of/willingness to work towards the Physical Health Assessment qualification to enhance the initial assessment for patients presenting with acute, undifferentiated diagnoses. This cohort of patients can be referred from a variety of referral streams including local ambulance services, primary and secondary care services, and adult social care with a focus on providing a first responder function for cases such as the fallen patient.

The role includes supporting clinical triage to ensure patients’ needs are comprehensively explored and identified allowing safe signposting to the right service/clinician to meet individual needs. The post holder will be required to have a full driving license and care able to be insured for business use.
• Accountable for own actions in accordance with the Code of Professional Conduct. Contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.
• Effectively communicate information regarding clinical decisions, policy and care pathways to patients/carers and the multi-professional team including situations where difficulties in comprehension occur.
• A skilled practitioner and clinical leader providing support to the management team, participating in service/policy development.
• Responsible for clinical assessment of a group of patients, ensuring appropriate care is planned, implemented, and evaluated.
• To implement the skills achieved via the physical health assessment qualification to ensure safe initial assessment for patients.
• To continue reviewing patients medically stepped down for crisis response, ensuring safe and clinically appropriate discharge planning.
• To safely access and supply service approved Patient Group Directives following the completion of training, whilst adhering to agreed processes

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• To maintain knowledge, skills, and attitudes necessary to deliver an evidence-based service that is responsive to the changing needs of the population.
• To provide clinical supervision and leadership, to junior team members.
• To be responsible for the provision of effective earning experiences for pre-and post-registration students
• To coordinate the delivery of care for patients and act as a clinical resource within the team.
• Clinically triage and safely signpost referrals to the most appropriate service, ensuring patients needs are met, using clinical support tools available to support decision making.
• Undertake comprehensive risk assessments associated with the care of patients in order to ensure nurses and carers safety and reflect realistic goal planning to enable patients to maximise their independence.
• Act as a role model for other staff and students demonstrating high standards of practice and professional conduct.
• Ensure practice is evidence based through undertaking audit and critically appraising literature.
• Ability to work without direct supervision and problem solve with a solution focused mindset.
• To be confident in undertaking dynamic risk assessments and competent in situational moving and handling with a demonstrated competence in the safe utilisation of an array of equipment post completion of corporate and additional training.
• Competent to assess and close trauma wound/s using steri-strips and skin adhesives as clinically appropriate.
• Demonstrate highly technical and/or practical skills to ensure optimum patient management including; administration of IV medications, venous cannulation, venepuncture, management and care of mid and PICC lines, complex patient monitoring; equipment management and Point of care Testing.
• Utilise and ensure others utilise IT systems to secure accurate and timely patient data.
• Ability to work in a matrix model of care, in collaboration with other organisations and agencies, ensuring high standard of care delivery.
• Manage expected (and occasional unexpected) clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need, escalating to a senior member of staff where appropriate e.g., in an unexpected event.
• Support patients, carers and others during difficult situations arising in the clinical area, e.g., imparting bad news or following an unexpected event.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Maintain a clean, safe environment ensuring adherence to the trust’s standards of cleanliness, hygiene, and infection control at all times.

For further details of the role please see the attached job description.


This advert closes on Tuesday 3 Dec 2024

Job Description:
(Main Duties and Responsibilities)
Provide administrative support to managers and teams, including scheduling, managing calendars, and organising meetings.
Develop and manage business accounts to enhance sales of SaaS Infinity’s business products and services.
Assume responsibility for the efficient and effective operation of multiple business accounts.
Manage teams and communicate with customers to resolve their complaints.
Prepare reports, presentations, and correspondence as required.
Attend business meetings to present reports and presentations.
Assist in planning company events, meetings, and conferences.
Manage office supplies, equipment, and maintenance.
Respond to internal and external enquiries in a timely manner.
Collaborate with other departments to ensure effective communication.
Contribute to the development of administrative policies.
Adapt to evolving business needs and handle special projects as assigned.
Perform and/or supervise general accounting and administrative duties.
Desirable:
Proficient in MS Office, Google Workspace, and relevant software.
Knowledge of project management tools (e.g., Asana, Trello).
Strong organisational and time management capabilities.
Working in payment industry and IT services and solutions (preferred).
Other Key Skills:
Strong analytical and problem-solving abilities
Effective communication skills
Detail-oriented and self-motivated
Focus on quality and timely delivery
Teamwork and collaboration
Leadership and sound decision-making
Adaptable and flexible attitude
Outstanding customer service skills
Qualifications:
Bachelor’s in Business Administration or related field (preferred).

Experience:
Relevant Industry experience minimum 1 year.

English Knowledge Requirement:
Candidates must prove that they can read, write, speak, and understand English to at least level B1 on the Common European Framework of Reference for Languages (CEFR) scale.

Location: Coventry

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Administrative Responsibilities Undertake administrative tasks in relation to own work and as requested e.g. taking telephone calls, collating and analysing data, filing and photocopying. Use Microsoft Office Applications daily. Responsibility for Information & Information systems Record information required for reporting or statistical purposes in an accurate and timely manner. Responsibility for Planning/Organising & Strategic/Business Development Organise own day to day tasks. Lead in the planning, facilitation and evaluation of a broad range of activities including learning events, workshops, presentations, support sessions and poster displays. To proactively promote a rolling programme of People Support initiatives in accordance with national calendars, working collaboratively with communications to achieve this. Service Development, Project Management Evaluate current ways of working and takes action to effect improvements. Participate in Quality Improvement Initiatives or events in relation to staff and engagement. For further details please see the attached job description.

Research and Development Undertake surveys or audits (e.g., Yearly Stock takes, equipment usage) as necessary. Ensure other admin staff undertake this as required. Complete staff surveys Physical Effort Advanced key board skills are required. Use of Trust IT systems (e.g., data inputting) Be familiar and competent with a variety of paper and electronic filing systems Manual handling of files, stationery, and supplies Work will be predominantly office based although travel to support services taking place at other Trust locations may be required For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements. If you have any questions, please contact Kara Voisey Kara.voisey@uhcw.nhs.uk Please see attached Job description and person specification for full details of roles and responsibilities.

W This role is vital in ensuring tenants' homes are safe, compliant, and well-maintained.
Key Accountabilities:

• Carry out electrical pre planned maintenance and reactive activities across a multi building site as required.
• Carry out repairs to a variety of building services and demonstrate their competence to multi-skill outside their core trade.
• Be involved with refurbishment, planned and reactive maintenance.
• Work with minimal supervision and can make decisions on the most appropriate repair solution.
• To undertake a continual program of risk assessment in relation to your role.
• Provide exceptional service to our high-profile client and go the extra mile to deliver to the highest quality standard in delivering services in all building areas.

What you'll need to do the role:
The successful candidate will have a completed recognise appropriate Electrical Apprenticeship or other relevant structured Training Program; this could be one or more of the following:

• Level 3 NVQ
• 18th Edition BS7671
• Proven experience of working in a similar environment
• Knowledge and understanding of Electrical Building Services
• Good communication and customer service skills

How to Apply:
If you are a skilled and experienced Electrician with a dedication to quality and customer satisfaction, we would love to hear from you. For more information, please contact Jorden at 01772 208967
If you are a skilled and experienced Electrician with a dedication to quality and customer satisfaction, we would love to hear from you. For more information, please contact Jorden at 01772 208967 or send your CV to
Jorden.thompson@servicecare.org.uk.

The purpose of this post is to support the development and delivery of a comprehensive staff engagement plan aimed at enhancing outcomes and experiences for Trust staff. This includes supporting the annual NHS Staff Survey and quarterly People Pulse Survey, ensuring ongoing data collection, analysis and reporting that will inform meaningful demonstrable initiatives.

This role involves working collaboratively with teams across the organisation to promote and strengthen staff engagement. This involves actively communicating and sharing best practices, as well as supporting the use of engagement tools and platforms. A compassionate and respectful approach is key, with an emphasis on addressing individual needs and signposting to appropriate resources when necessary.

The post holder will also support multiple People Support (Engagement, EDI, Wellbeing) projects, working closely with various internal and external stakeholders that contribute to the overall strategic aims of the People Strategy.

Please be advised there is a proposed interview date of 17th December 2024.

Support the programme of work linked to the Trust's participation in the annual Staff Survey.

Analyse staff feedback to share with suitable audiences, contributing to the development, implementation and monitoring of subsequent action plans to improve the experiences of staff working within the Trust.

Champion staff engagement approaches in all Clinical Groups and disciplines across the Trust, inspiring and empowering leadership teams to understand the value of supporting staff wellbeing and promoting positive staff engagement practices.

Plan and co-ordinate staff engagement programmes, such as a new recognition programme and implementation of a range of staff voice tools.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Administrative Responsibilities

Undertake administrative tasks in relation to own work and as requested e.g. taking telephone calls, collating and analysing data, filing and photocopying.

Use Microsoft Office Applications daily.

Responsibility for Information & Information systems

Record information required for reporting or statistical purposes in an accurate and timely manner.

Responsibility for Planning/Organising & Strategic/Business Development

Organise own day to day tasks.

Lead in the planning, facilitation and evaluation of a broad range of activities including learning events, workshops, presentations, support sessions and poster displays. To proactively promote a rolling programme of ‘People Support’ initiatives in accordance with national calendars, working collaboratively with communications to achieve this.

Service Development, Project Management

Evaluate current ways of working and takes action to effect improvements.

Participate in Quality Improvement Initiatives or events in relation to staff and engagement.

For further details please see the attached job description.


This advert closes on Friday 6 Dec 2024

I am currently working with a private sector client near the Coventry area who are looking for an IT professional to join their growing business. This role will operate within the IT department underneath the IT Director with the ability to grow, upskill and build a career within a fast-paced environment.
- This role will offer - £32,000 p/a
- 5 days working on site in the West Midlands Area
- You must hold a valid UK DL and access to a car full time

Essential experience

• Working knowledge of an IT service desk
• ServiceNow
• Strong technical knowledge/understanding of IT Infrastructure
• O365
• Proven experience of working with suppliers and internal customers
• Project Management Accreditation
• ITIL/Service Management
• Relevant Microsoft technical certifications
• Navision
• VMWare, Veeam
• Desktop virtualisation
• HP & Cisco Switch management
• Project coordination or project management experience

What you will get:
- Company Car Allowance
- Company pension (7.5% employer contribution)
- Life Assurance x4
- 25 days plus BH & service days
- Non-contractual Bonus

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


An exciting opportunity has arisen to join the Emergency Medicine Group as an Operational Support Manager.

This is a great opportunity for those wishing to join a fast paced and forward thinking group, supporting the achievement of key performance indicators and further developments.

The post holder will need to have management experience, be a highly visible and credible manager and have strong leadership qualities. A focus on ensuring the development and provision of a comprehensive, high quality, patient centered services. The candidate will need to have excellent interpersonal skills allowing them to work closely with Administrative, Senior Management and Clinical Teams etc.

Please be advised that interviews are scheduled for 17th December 2024.

Main duties of the job

This post is to support with the management of the department key performance indicators including:
• Ambulance Handover Delays – 15 and 0 minutes
• 12 hours from decision to admit to patients being moved from ED
• Supporting the improvements within the 4 hour target within the department



The role is primarily a liaison role between the Acute & Emergency Medicine Group, the managers of the day of the other clinical groups and the site management team to ensure the smooth operation of the department.

The other key function of the role will be targeted to support development projects across the Emergency medicine footprint as defined by the senior operational team.

You will need to be resilient, confident & possess skills that will enable you to understand the service: you will be creative in your approach to problem solving and have an ability to think differently.

This role is being advertised as a developmental opportunity for someone wanting to start their career in operational management. You will join the team with a clear plan to develop to a Band 7 Operations and Performance Manager over an 18month period, with competencies requiring evidence and sign off throughout the period. Attached to this advert is the Band 7 OPM Job description and person specification which is what you will be working towards.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Oversight of group performance against key performance indicators on a daily basis
• The collation and management of the escalations to support discharges from group
• Maintenance of an accurate group bed state
• Liaison across the Groups to support with bed flow out if ED and acute medicine
• Implementation of escalation triggers and working with flow and Nurse in charge teams
• Supporting to ensure ambulance offloads occur within target timeframes
• Working across organisational boundaries to support with ensuring mental health patients plans are updated and all stakeholders are informed of ongoing plans
• Ensuring all clinical staff are appraised of the department and trust position with respect to flow and pending plans.

For further details please see the attached job description.


This advert closes on Tuesday 3 Dec 2024

Oversight of group performance against key performance indicators on a daily basis The collation and management of the escalations to support discharges from group Maintenance of an accurate group bed state Liaison across the Groups to support with bed flow out if ED and acute medicine Implementation of escalation triggers and working with flow and Nurse in charge teams Supporting to ensure ambulance offloads occur within target timeframes Working across organisational boundaries to support with ensuring mental health patients plans are updated and all stakeholders are informed of ongoing plans Ensuring all clinical staff are appraised of the department and trust position with respect to flow and pending plans. For further details please see the attached job description.