Total 60 Customer Service job vacancies in Chatham, Kent

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Our client in Ashford is looking to hire a Multi Skilled Operative to their team. You will be based in Ashford area carrying out maintenance and refurbs. Long term position looking to hire ASAP.

Monday - Friday
£18.06 ltd per hour
40 Hours Per Week
Company Van included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• 5 years Social Housing Experience or NVQ Level 2 in a relevant trade such as Joinery/Plumbing
• Multi trade ability
• Driving License
• Own Tools

JOB TITLE	Social Worker
DIRECTORATE	Children & Adults
SERVICE AREA	Children in Care Teams
RESPONSIBLE TO	Team Manager
GRADE	SWCS2
JOB FAMILY/LEVEL	PSW0254

Salary Up to £39,958 + £5,000 market premia + £2,000 annual retention payment after 1 years' service this will be dependant on experience

MAIN PURPOSE OF JOB

To provide a high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience.

To comply with legislation, statutory guidance and local policies and procedures.

To be competent in all areas of the PCF at Social Worker level and The Knowledge and Skills Statement (KSS) for approved child and family practitioners.

ACCOUNTABILITIES

Manage a caseload within a framework of appropriate reflective supervision, undertaking focused, analytical assessments, prepare SMART care plans and reviews that have clear objectives and outcome measures in order to ensure that all looked after children receive a service that reflects the Council's commitment to achieving positive outcomes for our looked after children.

Demonstrate and model good practice that reflects a commitment to relationship and strengths-based practice, working collaboratively with children and their families.

Work directly with children and young people to establish their lived experiences, wishes and feelings, using a variety of techniques, as required.

To work with children and families in a variety of diverse and complex contexts, such as mental ill health, disability, substance misuse, domestic abuse, sexual and criminal exploitation, radicalisation, poverty, discrimination, and immigration.

Use the Signs of Safety practice model in assessments and interventions with looked after children, their families and their carers.

Demonstrate the ability to collaboratively engage and develop quality Life-story work with all Looked After Children so they have a good understanding of their family and their story both in care and before care.

Regularly review the progress and implementation of children's care plans and update these based on new assessments or significant changes in the child's circumstances.

please email me your Cv to Delanie.heyes@servicecare.org.uk or call 01772 208964

Support Worker Hythe - £11.47 ph

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Female Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Hythe is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Support Worker - Folkestone - £11.47ph

Typical Shifts are : Weekday, Weekends and Sleep ins, Rotas can vary

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Folkestone is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with minimal personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Support Worker Deal - £11.47 ph

Typical Shifts are: Weekdays and Weekends, Shifts dependent on rota (Sleep in's required for this service minimum of 4 per month)

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service Deal is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, complex individuals with mental health needs, and traumatic backgrounds.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Title: Support Worker
Contract Type: Permanent
Salary: £25,965.41 per annum (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours: Full-time 37.5 hours per week
Working Pattern: 8 week rolling roster, some weekend and bank holidays
Location: The Quays, Sittingbourne

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Worker

You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.

About you

We are looking for someone with:

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

In this role, you'll have the opportunity to create memorable visitor/community focused experiences, maintain our recreational facilities, and co-ordinate engaging community activities. Here's a snapshot of your responsibilities:

Be the face of Forestry England: you'll provide a visible and welcoming presence for visitors by co-ordinating and supervising day-to-day site activities to ensure a positive and memorable experience.
Maintain safe and enjoyable sites: carry out regular inspections of car parks, trails, and recreational facilities, including play areas and litter management, to ensure a safe and enjoyable environment for all.
Collaborate with staff: support Forestry England staff with public access considerations during planning and implementation of harvesting and conservation operations.
Promote responsible behaviour: deliver appropriate messages about responsible visitor behaviour and professionally manage and resolve potential conflicts.
Strengthen community engagement: develop community involvement and recreation opportunities that create meaningful connections between visitors and the nation's forests.
Support operational programmes: help with project delivery and align with internal guidance and district plans to promote sustainable and responsible forestry practices.
Ensure health and safety: coordinate emergency procedures, provide first aid assistance, complete accident and incident reports, and adhere to health and safety guidelines.
Manage stakeholder relationships: build strong relationships with external partners, tenants, and concession operators. collaborate with local agencies to coordinate multi-agency work during peak times and reduce visitor impact and arson risks.
Represent Forestry England: participate in stakeholder meetings, events, and volunteer programmes to showcase the great work of Forestry England and foster community engagement.
Inspire others: plan, lead, and safely manage volunteer groups and programmes connecting volunteers and local communities with the nation’s forests.
And any other tasks, reasonably requested by your line manager.

Proud member of the Disability Confident employer scheme

Support Worker Dover - £11.94ph

Typical Shifts are: Weekdays and Weekends

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Dover is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. We encourage the people we support to take part in activities they enjoy, from sport and leisure, to increasing their skills both at home and in the local community.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, learning disabilities, mental health needs and challenging behaviour.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

About the role:
Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!
The Role
We have an exciting opportunity to recruit a Senior Learning Support Assistant at our Bromley campus. Working collaboratively with teachers and other support specialists, you will strengthen the day to day support and learning experience in and out of the classroom environment for all students receiving ALS within your designated curriculum area.
It is essential that you are passionate about improving learner experience and working closely with young people, their families and external support. You will also be confident in supporting and coordinating colleagues in a variety of transition activities and settings, as well as, ability to deal with complex situations by demonstrating effective communications and tact. Excellent record keeping skills and an attention to detail is essential.
The successful applicant will hold or be willing to work towards Higher level Teaching Assistant (HTLA) or an equivalent qualification. Excellent written and verbal communication skills is important, as are, showing sound organisational skills combined with IT and administrative knowledge.

About The Company
The College
London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.
Benefits
There are excellent pension schemes, including employer contributions(Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.

About the role:
Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!
The Role
We have an exciting opportunity to recruit a Senior Learning Support Assistant at our Bromley campus. Working collaboratively with teachers and other support specialists, you will strengthen the day to day support and learning experience in and out of the classroom environment for all students receiving ALS within your designated curriculum area.
It is essential that you are passionate about improving learner experience and working closely with young people, their families and external support. You will also be confident in supporting and coordinating colleagues in a variety of transition activities and settings, as well as, ability to deal with complex situations by demonstrating effective communications and tact. Excellent record keeping skills and an attention to detail is essential.
The successful applicant will hold or be willing to work towards Higher level Teaching Assistant (HTLA) or an equivalent qualification. Excellent written and verbal communication skills is important, as are, showing sound organisational skills combined with IT and administrative knowledge.

About The Company
The College
London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.
Benefits
There are excellent pension schemes, including employer contributions(Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.
Accreditations
As employers, we recognise and embrace our legal and quality-assurance framework responsibilities, and use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion. We also acknowledge that there is always more that we can learn, and so we use these accreditations to provide an external lens and share/gain best-practice information.
In line with KCSIE (Keeping Children Safe in Education) guidance we conduct social media checks for all candidates who are shortlisted for roles in order to ascertain their suitability to work with children and young adults.

The Elderly Care team with 14 funded Consultant Geriatrician posts (13 in place) currently provide a wide range of hospital and community based services including Acute Frailty services as well as running specialist clinics for patients with Parkinsons disease, falls and general medical conditions. We have recently started a Rapid Access Clinic for Elderly as part of Frailty- Same day Emergency Care (F-SDEC). Inpatient elderly care wards include 5 acute elderly care wards and an established purpose built Acute Frailty Unit with10 Assessment beds, 22 short stay beds and 2 clinic rooms. In addition to existing services, we are seeking colleagues to take on the challenge of developing new models of care for frail elderly people in the community such as Frailty. Pioneering work has already established Integrated Locality Review meetings (MDT meetings, 4/week). Consultants are working closely with existing community teams to proactively assess and manage frail individuals in the community. We are about to open a 22 bedded Acute Unit based in a Community Hospital in Sheppey. The post holder will join the existing team of full time Consultants. The post holder will need to take responsibility for the management of patients admitted to his/her specialty Elderly Care ward (12-15 patients) routinely and those admitted under their care whilst on call for Acute Frailty. The latter would average 12-15 per on call. These patients are then streamed to Frailty Short Stay Unit if early discharge planned (<48 hours) or one of the 5 Frailty Base wards for longer admissions. Acute Frailty Unit has a dedicated Elderly care Team with 2 Consultant Geriatricians supported by their own team of junior doctors and a Multidisciplinary Team. There are 10 funded posts for Middle Grades in the department with currently 6 in post. Elderly care Consultants participate in an Acute Frailty On call service. The post-holder will be paired with another Consultant so that in a 12 week block they provide 2 weeks of weekday on call and 2 weekends on call. Full registration with the GMC and the ability to make decisions at a senior level, the role will allow you the opportunity to continue your personal development, and participate in the teaching, research and governance programs within the Department. All subspecialist interests are welcome. There is an opportunity, in negotiation with the other consultants, for participation in the running of the established clinics such as Falls and Movement Disorder Clinic. The successful applicant will also have an outpatient workload comprising of new and follow referrals for managing complex co-morbidities. Typical clinic would have 3-4 new patients and a similar number of follow-up patients. For suitably qualified candidates considering CESR route to substantive Consultant position, we provide structured and established departmental support. .Further information includes: Opportunity to join a friendly, supportive, well established, forward looking department. Currently 8 colleagues are being supported to progress to specialist registration through CESR route Leadership roles are encouraged and active participation in teaching, quality improvement and research encouraged (work done in department recently presented at an International Conference. Negotiable sub-speciality interest with all major choices including community Geriatrics, Surgical Liaison for frailty, Falls and most other subspecialty Exciting new development of Emerald Frailty Unit with opportunity to design innovative pathways for Acute Frailty assessment and management. Sustainable Frailty on-call model which is focussed on Frailty. We use Clinical Frailty Scale to identify and select moderate to severe frailty presenting acutely. Please note, if you are considering applying for a role within the NHS it is important to be are aware that there will be a legal requirement for employees to be fully vaccinated against Covid-19 by the 1st April 2022. This is applicable for all patient facing roles and roles within patient facing areas.

Our client is seeking a Customer Service Advisor for their Ashford office. You will be the primary customer point of contact for the business, managing the customer service experience end to end, and providing a high level of customer service. This is a Monday to Friday, 9-5pm, role (35hrs per week), with an hour for lunch break.

Duties to include:

• Taking inbound calls, dealing with customers and reviewing their needs by providing them with the relevant products and services to cover their needs. To include policy renewals and responding to queries with policy changes.
• Review and advise customers on any other insurance requirements
• Identify and initiate cross-selling financial sales opportunities
• Acquire and maintain knowledge of company products and product licences
• Process customer payments for insurance policies and services

• Update customers records with customer interactions and activities ensuring all notes are accurate
• To comply with Compliance Manual, Claims Guide and local agency procedures

Benefits:

• Salary is £22,000 to £24,000 per annum, dependant on experience
• 26 days holiday, plus bank holidays
• The option to buy or sell 5 days after probation
• Birthday day off
• Health Shield cash-back plan
• Death in service
• Free parking
• Friday fruit delivery

Essential requirements:

• Proven track record in excellent customer service
• Use of Microsoft Office or similar CRM systems
• Manage own workload and have the ability to work well under pressure
• Must have a full, clean driving licence and have their own vehicle, which is a must!

Full training provided (may include additional travel and staying away from home in order to attend training courses). Potential to complete CII qualifications and may be occasional weekend work to support agency events.

The role is subject to Disclosure and Barring Service (DBS) checks and CCJ checks. Apply now to take the next step in your career. CVs in Word please.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Email: m.potton@newappointmentsgroup.co.uk

Our client is seeking a Customer Services Supervisor for their Ashford office. This supervisory role will require the line management of a team of 6 to 10 people. Managing the whole customer services experience end to end, be fully licensed and advise customers across all products and services available and demonstrating an excellent level of customer service. This is a Monday to Friday, 9-5pm, role (35hrs per week), with an hour for lunch break.

Duties to include:

• Supervise the Customer Services team to oversee an excellent customer service experience end to end
• Taking inbound calls, dealing with customers and reviewing their needs by providing them with the relevant products and services to cover their needs. To include policy renewals and responding to queries with policy changes
• Review and advise customers on any other insurance requirements
• Identify and initiate cross-selling financial sales opportunities
• Acquire and maintain knowledge of company products and product licences
• Process customer payments for insurance policies and services
• Update customers records with customer interactions and activities ensuring all notes are accurate
• To comply with Compliance Manual, Claims Guide and local agency procedures

Benefits:

• Salary up to £33,000 per annum, dependant on experience
• 26 days holiday, plus bank holidays
• The option to buy or sell 5 days after probation
• Birthday day off
• Health Shield cash-back plan
• Death in service
• Free parking
• Friday fruit delivery

Essential requirements:

• Proven experience in a supervisory / team leader level within Customer Services environment
• Use of Microsoft Office or similar CRM systems
• Manage own workload and have the ability to work well under pressure
• Must have a full, clean driving licence and have their own vehicle, which is a must!

Full training provided (may include additional travel and staying away from home in order to attend training courses). Potential to complete CII qualifications and may be occasional weekend work to support agency events.

The role is subject to Disclosure and Barring Service (DBS) checks and CCJ checks. Apply now to take the next step in your career. CVs in Word please.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Email: m.potton@newappointmentsgroup.co.uk

About the role:
Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!
The Role
You will support the team to provide essential learning and accessibility support to young people and adults with SEN which includes facilitating their access to and achievement of learning programmes, supporting their access to all College services and College led activities and facilitating personal development of learning/study skills and educational outcomes including those relevant to individual Educational Health & Care Plans (EHCPs)
You will be required to provide person-centred learning support to students with severe and complex learning difficulties and/or disabilities which may include supporting them with personal care where necessary. You may work with individuals or small groups and encourage students to engage with activities or work independently.
Skills and Experience
You will have good literacy and numeracy skills and have the ability to establish and maintain good working relationships with students, teachers, parent/carers and, other agencies involved with the students. Experience of working in a multi-cultural environment and an understanding of safeguarding and discrimination issues and the difficulties faced by those with learning difficulties are essential.
You must be willing to assist learners with regards to their personal care and mobility, taking instructions from learners regarding their support needs. You will have excellent interpersonal and communication skills with the ability establish good working relationships. You'll also have exceptional organisational skills combined with good IT knowledge and sound administration skills. Experience of working with SEN learners in a secondary or FE environment is desirable.

About The Company
The College
London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa £65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.

Benefits
There are excellent pension schemes, including employer contributions (Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. You will have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.

Accreditations
As employers, we recognise and embrace our legal and quality-assurance framework responsibilities, and use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion. We also acknowledge that there is always more that we can learn, and so we use these accreditations to provide an external lens and share/gain best-practice information.

Our Accreditations include:

- Investors in People meaning we are committed to the professional development of our staff members.
- Recognised nationally in 2021 by the TES, as Overall FE Provider of the Year, FE College of the Year, and winning the Contribution to the Local Community award.
- Disability Confident Committed
- Stonewall Workplace Champions Silver Award
- Investors in Ethnicity Exemplary Employer and member of the Top 25 employers 2 years in a row
- Affiliate member of the Black Leadership Group

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children's Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process.