Total 48 Customer Service job vacancies in Cambridge, Cambridgeshire, CB2 7AD

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please ensure you evidence in the Essential Criteria how you uphold the Trust Values Compassion Excellence Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

NO SPONSORSHIP / SPONSORSHIP SWAPS AVAILABLE

Residential Care Worker Ad

• Salary: £11.92 - £12.54 per hour
• £30 sleep in payment per mandatory sleep in shift
• Plus, an additional overtime pay of 1.25x your hourly rate.
• Hours: 40 hours per week on a rotational basis (rota provided 4 weeks in advance)
• Shift Patterns: 2 – 3 shifts per week (Typical shift pattern is 2 on 4 off. 08:00am until 11:00pm – with sleep in)

Are you a dedicated, compassionate person looking for an exciting new career within Residential Care? Are you a caring individual with a genuine desire to make a positive impact on the lives of children and young people? Are you wanting to join a supportive team in a career you can grow in? If so, we have an exciting opportunity for you!

We are looking for Residential Care workers to join our home who can establish meaningful relationships creating a positive, warm, and rewarding environment. We need somebody who can provide a supportive role in the lives of young people, able to give advice, assistance and support in order to help empower them in addressing past and present difficulties.

The nature of the work is dynamic and diverse, with each day presenting new and unique tasks – no two days are the same! From organising activities to 1:1 support to attending off site activities there is no telling what each day would bring. As a Residential Care Worker, you'll need to be adaptable, flexible and a pro at reading situations to guide our young people towards making positive choices.

This is a permanent role and will be supporting both children and young adults within a CSE (Child Sexual Exploitation) residential setting for girls and boys aged from 7-18.

Key responsibilities include:

• Providing emotional support during challenging times
• Fostering ambition in young people, assisting them in achieving their goals and maximising their potential
• Offering support in the educational pursuits of young individuals
• Maintaining accurate records and preparing written reports for planning meetings, reviews or any other meetings as directed by the line manager.
• Empowering young people to actively participate in decision-making about their lives and future
• Acting as an advocate in meetings where the young person is the subject of discussion
• Encouraging community engagement, attending off-site activities, and expanding their personal social networks
• Meeting the needs of children and young people, organising social activities and maintaining the home (laundry, cooking, cleaning shopping etc.)

Qualifications/Experience/Requirements:

• Minimum age requirement: 21 years old
• A full UK driving license is preferable
• No prior experience is necessary, only a commitment and passion for working with young people
• Attendance at a 2-week training programme is required
• Must have availability for sleep-in shifts

Benefits:

• £30 additional payment per sleep-in shift
• Enhanced DBS covered
• Comprehensive induction and training are provided
• 2-3 shifts per week for an excellent work/life balance
• Rota provided 4 weeks in advance

If you are enthusiastic about making a difference in the lives of young people, we invite you to join our dedicated team. Apply now and embark on a fulfilling career journey with us!

Front desk reception duties Assist patients and visitors contacting the practice in person to access the appropriate service or healthcare professional in a courteous, professional and effective way. Consider alternative communication methods where patients and visitors require. Provide information and advice to patients and visitors. Ensure walk-in patients receive timely and appropriate care. Ensure visitors sign-in and out. Alert colleagues to problems. Check patients do not have Covid symptoms. Telephone call handling duties Assist patients and visitors contacting the by phone, or by electronic means, to access the appropriate service or healthcare professional in a courteous, efficient and effective way. Book patients with appropriate clinician depending on the clinical need. Contact patients with follow up advice or test results or booking information. Patient advice Offer patients information and sign posting to additional healthcare services. Support advance bookings for patients with long-term conditions (eg recall letters and phone calls). Clinical system usage Use SystmOne clinical system to book appointments and communicate with patients and colleagues in a timely and professional manner. Record actions in patient notes as and when appropriate. Scanning / filing duties Support the practice to file and manage documentation, assist with responses to requests for medical information from patients and third-parties. Chaperone duties When requested by patients or clinicians, offer chaperone support for consultations. Team working Work as part of a team to manage the Practice administration functions, communicating professionally and in good time. Site duties Keeping waiting room information up to date. Inform colleagues of any problems with the site. Support the opening and closing of the Practice. Work to keep the practice site and its contents secure, including security of patient information. Support infection control cleaning when required. General Project a positive, professional and friendly image to patients and visitors. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Provide general assistance to the practice team, including tidying work areas. Ensure fully aware of, and work in line with, all policies, procedures and practices at St Georges Medical Centre. Report any untoward incidents, significant events, confidentiality breaches and any other issues of quality and risk immediately to Practice Management. Communicate confidently and professionally over the telephone when dealing with patients, practice staff and partner organisations (other local pharmacies, hospitals, GP surgeries, suppliers and so on). Attend supervision sessions, training and mentoring as required. Ensure compliant with all mandatory training programmes, including fire safety, Health and Safety, infection control and basic life support. Effectively manage own time, workload and resources. Actively take part in own personal development, training, supervision and appraisal as advised by line manager. Cover for reception colleagues annual leave and sickness as required. To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient service. There may be restrictions on when you can take annual leave, depending on colleagues leave requests. However, we operate a fair-planning system of leave authorisation. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation, particularly the Equalities Act 2010 and UK employment legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. St Georges will make Reasonable Adjustments to support the post-holder fulfil their role and duties. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Breaching patient confidentiality is likely to be considered misconduct and may result in disciplinary action. Safeguarding As a member of St Georges Medical Centre team, the post-holder has an obligation to understand, and follow the policies, procedures and practices that keep patients safe from harm, including raising concerns where necessary. As a safe employer, before being offered a contract, the recruiting manager will need to be satisfied with the outcome of all three of the following: The documentary evidence of identity, educational qualifications, and the right to work in UK. The results of an Enhanced Disclosure and Barring Service (DBS) report. The outcome of two verbal references from a current, and a previous, employer (or equivalent). Probation period The first six months of employment is considered a probationary period, during which time the period of notice of termination is reduced to four working weeks. After six months, an appraisal will be conducted to confirm suitability of the post-holder to continue in post. This appraisal will be led by the Reception Manager and Practice Manager.

We are seeking a Service Manager to lead and develop both the S3 Ward based at Addenbrokes and the Norfolk Community Eating Disorder Service (NCEDS) in Norwich.

This is an opportunity to make a significant impact in the provision of specialist mental health services, delivering exceptional care to patients across our inpatient and community-based settings.

The successful candidate will be responsible for overseeing or participating in the operational management, governance, and in part the strategic direction of these services. We are looking for a leader who can adapt to the evolving needs of our trust and the communities we serve.

As a compassionate leader, you will bring knowledge and experience in mental health management and a dedication to involving patients and staff in service development and quality improvement initiatives.

This is an opportunity for a manager looking to make a lasting difference in a role that combines operational leadership, partnership development, and a commitment to patient-centered care.

If you are passionate about good care, driven to lead change, and committed to collaborative service improvement, we encourage you to apply. Join us in shaping the future of mental health care in Cambridgeshire and Norfolk.

However, please note that the portfolio of services within this role may be subject to change, and that there is a requirement for the successful candidate to travel regionally to accommodate the needs of the service.

To lead and manage service delivery of a a regional SEDU and Norfolk Community Eating Disorder Service; delivering safe and effective high-quality services, within the available resources, to achieve Trust and regional targets.

The post holder will provide leadership and expertise to deliver services within an agreed service model, working with Service Managers, service users and other stakeholders, maintaining effective working relationships within the teams and Directorate. The post holder will work to establish and sustain effective multi-disciplinary working within and across teams and develop effective local partnerships with key stakeholders.

Engagement with commissioners and stakeholders will be a core part of the role, as the Service Manager will work closely with external partners to shape, enhance, and ensure the sustainability of these essential services. This role requires a strong commitment to compassionate leadership and an understanding of co-production principles, ensuring that stakeholders, service users and carers are involved in the design and delivery of care.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Please refer to the attached job description and person specification for full details of responsibilities.
• To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.
• To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.
• To promote an ongoing process of service improvement within the teams.
• Participate in the development and redesign of services with support from the Directorate Senior Leadership Team.
• To provide leadership within the team, supporting and developing the team to provide effective services.
• To maintain an appropriate working environment.
• To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.


This advert closes on Thursday 12 Dec 2024

Customer Service Advisor

Job Category: Customer Service
Hours: Monday - Friday, Full-Time no weekends

Salary: £25,000 per annum

Are you passionate about delivering exceptional customer experiences? Do you thrive in a people-focused environment with a positive attitude and a commitment to excellence? If so, we want to hear from you!

We are looking for a dedicated Customer Service Advisor to join our team. You'll play a vital role in ensuring that every customer interaction is handled with professionalism, efficiency, and care.

Responsibilities:

• Responding to customer inquiries and directing them to the relevant department when necessary.
• Providing information and resolving customer queries.
• Assisting customers with product purchases and order placement.
• Managing email correspondence and liaising with the sales team and other departments.
• Handling complaints, returns, and exchanges with empathy and efficiency.
• Processing payments, chasing outstanding balances, and setting up new customer accounts.
• Accurately entering customer information into our database.
• Ensuring every customer's experience is a positive one.

The Ideal Candidate:

• A proactive, solution-oriented mindset.
• Exceptional communication and interpersonal skills.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Strong attention to detail and organisational skills.

Apply today to start your journey toward making every customer experience a great one! call Alison 01733 968453 or send your CV

4o

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

This person must be capable of performing accurately any function requested of them to assist the practice to run efficiently within the scope of their job Purpose of job/responsibility for: To be part of a multitasking reception/administration team dealing with patients either by phone, email or at the reception desk. Scan all appropriate mail into our clinical system, Systmone. Checking and action of Surgery practice notes Word processing tasks including minutes, reports, posters, protocols etc. Recording incoming monies into the appropriate register. Assisting with call and recall of chronic diseases and cancer screening Photocopying and sending of medical notes as requested. To maintain the smooth running of work flow within the surgery. To organise the smooth management of private work and maintain payment register. Typing letters and organising patient hospital appointments. Dealing with patient queries and problems. To ensure that all correspondence and reports are dealt with promptly, accurately and efficiently Franking mail, ordering stationery and posting of mail. Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies. The above list is not exhaustive

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Are you ready to join a world-leading manufacturer of industrial cleaning machinery and take your career to the next level? As a Field Service Technician, you'll work with innovative equipment and enjoy an exciting role that offers autonomy, variety, and opportunities to grow. You will be required to cover the Cambridge area and surrounding, paid door-to-door.

Benefits of the Field Service Technician.

• Salary up to £32k + Overtime
• Certified training as well as manufacturer training courses provided
• Working for a market leading manufacturer
• Career progression routes available
• Door to door pay
• Company van, laptop, tools, and PPE provided.
• 20 days holiday + bank holidays!
• Cover a local patch (Cambridgeshire).

Responsibilities of the Field Service Technician include:

• Installing, maintaining, and repairing cutting-edge industrial cleaning equipment.
• Managing stock and equipment, ensuring your vehicle is always fully prepared.
• Delivering exceptional customer service, building strong relationships at every site.
• Working independently or alongside a team to tackle complex challenges.
• Keeping accurate records of work performed and ensuring full compliance with procedures.

This is a market leading, global company within the industrial / commercial valet equipment sector that are going from strength to strength. You will play a vital role as a Field Service Technician in the success of their service department. This is your chance to join a global industry leader and make a real difference as a Field Service Technician. With exceptional training, modern tools, and the chance to work with a supportive team, this role is perfect for someone who enjoys hands-on technical challenges and values career development. Mechanical / Electrical experience is essential for this role.

The ideal Field Service Technician may have worked in one of these positions Engineer, Mechanic, Fitter, Technician, Mechanical Engineer, Mechanical / Electrical Engineer, Field Service Technician, or a related technical field. You may have experience servicing, repairing and maintaining equipment such as white goods, packaging machinery, forklifts, sweepers, industrial cleaning machinery, or similar.

If this Field Service Technician role is exactly what you are looking for then click the APPLY button today! Alternatively, contact Dario on dario.matteucci@pathrecruitment.com

Please refer to the attached job description and person specification for full details of responsibilities. To support service users with transitioning from secondary care into primary care. To be a valued core member of primary care teams within an LCG, using specialist mental health knowledge. To develop links and foster a culture of partnership between Primary Care Teams and CPFT Adult Mental Health Services. To promote the use of treatment protocols and care pathways leading to increased integration of service users within Primary Care setting. To enable practitioners in Primary Care to develop their skills and confidence in assessment and treatment of particular mental health problems. Facilitate joint work between Primary Care and Secondary Care interface and Primary Care/Voluntary Sector to increase range of services/interventions available. To develop a close relationship with Primary Care practices, attending practice meetings and having regular informal contact. Interventions will be delivered under Primary care governance and policies whilst also maintaining adherence to CPFT Trust policy.

Customer Service Representative

£23,400 per year

Monday-Friday, flexible between 8am-8pm

Lynch Wood, Peterborough, PE2 6FY

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're….

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!
Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Administrator - Cambridge NHS
Service Care Solutions are currently seeking an Administrator to work within Cambridge NHS on a full-time basis. This is a temporary contract for 6 months+ with the possibility of extension.

• Pay: £13.50 PAYE inc.
• Working Hours: Monday to Friday

Key Responsibilities:

• Reception Duties:
  • Managing the airlock for service users, visitors, and staff.
• Administrative Support:
  • Organising clinics, meetings, and appointments.
  • Maintaining and updating patient records, including filing and scanning.
  • Word processing various types of correspondence, reports, and summaries as required.
• Minute Taking:
  • Preparing agendas and recording minutes for meetings.
• Diary Management:
  • Efficiently managing staff diaries and schedules.
• Data Input:
  • Inputting and updating service user and team activity information in computerised systems.
  • Creating service user notes when necessary.
• Liaison:
  • Proactively contacting internal and external teams for service user information.
• General Requests:
  • Addressing staff and service user inquiries.

How to Apply:

If you're interested in this opportunity, please email your CV to andrew.wiles@servicecare.org.uk.

Head of Financial Accounting

Location: Cambridgeshire and Peterborough NHS Foundation Trust

Contract: Temporary (6 month initial)

Rate: £35 Per Hour Umbrella (PAYE Inc. £31.33, PAYE Exc. £27.96)

Start date: ASAP

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is recruiting for a highly skilled Head of Financial Accountant on behalf of an NHS Trust. This pivotal role involves overseeing financial operations, ensuring compliance with statutory requirements, and supporting strategic financial planning. Key responsibilities include resolving payroll issues, collaborating with auditors on charity reviews, managing outsourced financial services, and providing technical guidance on VAT, capital expenditure, and lease accounting. The successful candidate will possess a CCAB qualification, extensive post-qualification experience within a complex organisation (preferably NHS), and the ability to communicate complex financial data to diverse audiences. This is an excellent opportunity for a motivated individual to make a significant impact on the Trust's financial operations and planning.

Main responsibilities

• Address payroll discrepancies, including the collection of salary overpayment debts.
• Collaborate with Trust auditors to complete the ongoing charity review.
• Manage outsourced financial services (NHS SBS) and ensure compliance with statutory returns, including month/year-end accounts, VAT returns, and charity accounting.
• Support Trust-wide financial planning, including balance sheet, cash flow, and financial reconciliations, while ensuring the integrity of financial reporting systems.
• Provide budget holder training and advise on technical finance matters such as VAT, capital expenditure, and lease accounting.

Candidate Requirements

• CCAB qualification, honours degree or equivalent, with evidence of compliance with institute CPD requirements.
• Significant senior post-qualification experience, including preparing statutory annual accounts, managing cash and capital plans, and producing regulatory returns, ideally within the NHS or a similarly complex organisation.
• Extensive knowledge of multiple financial services functions, coupled with experience in staff management and finance staff development.
• Ability to communicate complex financial data to non-finance professionals, manage contentious discussions effectively, and demonstrate strong leadership qualities.
• Confident use of financial systems, databases, and Microsoft Office, with the ability to deliver accurate and concise outputs.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Field Support Supervisor

Peterborough £27,749 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Field Support Supervisors with a passion for enhancing the quality of life of the people we support are at the heart of our community service teams. We’re currently searching for a fantastic Field Support Supervisors to join us in leading our supported living services in Peterborough This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Field Support Supervisors will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Branch Manager in the day-to-day management of our services. You’ll never lose sight of why you choose to do this, as our Field Support Supervisors regularly visit their services and spend time with the people we support.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Field Support Supervisors having both the right experience and the right values. This is why at this service our Field Support Supervisors should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Fixed term contract/ secondment opportunity for 6 years

We are looking for an experienced manager to help us deliver the study support service in the Regional Research Delivery Network (RRDN) in the East of England. This is a key leadership position delivering critical services across a defined portfolio of specialities and settings. These encompass pre-approval services such as Planning and Placement Service/national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services.

As a newly formed organisation you would be joining a highly effective team which is building on its successes as the Clinical Research Network. The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR’s overall mission to improve the health and wealth of the nation through research.

The post holder’s work base will be either Norwich or in and around the Cambridge Area subject to agreement on appointment.

We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. We are committed to being a Hospital for All, therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

The role will report into the Study Support Service Senior Manager. Central to the role is the cultivation of a robust knowledge base within the assigned portfolio area, achieved through the establishment of communities of practice with relevant study and delivery teams. The role will also work in collaboration with Regional Specialty and Setting leads.

The key responsibilities of this role will be the delivery of Study Support Services across a defined portfolio of specialities and settings in accordance with nationally defined standards and processes. This will include:
• Pre-Approval Services: planning and placement of research studies, national cost attribution services.
• Post-Approval Services: portfolio delivery oversight
• Leading and participating in national and regional programmes and projects to support research delivery.

You will act as a liaison between a broad range of stakeholders to ensure effective collaboration, communication and alignment of objectives. Working with research delivery sites, you will support their delivery needs, review and evaluate plans to assure appropriate use of RDN funding.

As a main point of contact for Study Sponsors and Research Delivery Organisations, you will provide a consistent and coordinated experience in Study Support Service delivery and proactively support in identifying opportunities for capacity and capability development.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.


This advert closes on Sunday 8 Dec 2024