Total 1,280 Customer Service job vacancies in Burton-On-Trent, Staffordshire

Salary: up to £70,000 plus Veolia benefits including a car/car allowance, bonus and enhanced pension
Location: Cannock with hybrid working

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. That's why we're looking for a Head of Customer Excellence to join the team and actively transform our customer journey.

In this pivotal role, you'll:

• Spearhead continuous improvement initiatives to boost our Net Promoter Score, customer satisfaction, and long-term loyalty
• Implement meaningful feedback methods to keep us at the forefront of customer needs
• Develop a robust customer experience governance program across the business
• Collaborate with the Customer Experience Director to support the delivery of the customer centricity strategy
• Drive innovation through technology, enhancing our customer experience for the future
• Improve self-service options and integrate AI/Automation to streamline customer interactions
• Build and nurture a high-performing customer culture dedicated to delivering exceptional service
• Tackle customer issues at their root, ensuring lasting solutions
• Partner with stakeholders to drive operational excellence through targeted action plans

If you're ready to make a real impact and shape the future of customer experience in the commercial waste industry, we want to hear from you. Join us in our mission to deliver outstanding end-to-end customer experiences that set new industry standards.

What we're looking for:

• Significant experience in leading and inspiring large teams, with a demonstrable track-record of leading high-performance, cross-functional teams, driving efficiency and optimisation across a large matrixed environment.
• Proven track record of developing and implementing successful customer excellence strategies.
• Strong analytical skills with the ability to interpret data and drive actionable insights.
• Excellent communication and interpersonal skills to lead and motivate a growing and changing service operation, with a passion for customer advocacy.
• Strong interdepartmental collaboration working across teams and influencing stakeholders at all levels to make positive customer change.
• Creative, innovative, solution focussed.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Our client leads an active lifestyle, therefore a successful applicant will hold a full clean UK drivers’ licence to support their independence.

Are you looking to enhance your skills and work in complex care?

Would you love a rewarding career, supporting our client with a spinal cord injury and complex health needs in his own home?

Come and join one of the UK's largest providers of complex care.

Within the Care in the Home division, we support adults with spinal cord injury, acquired brain injury and complex health needs to live in their own homes.

We'd like you to join us as a Support Worker at our clients home based in Tamworth.


When you'll be working:
Day shifts (8am-8pm)
Waking Night shifts (8pm-8am)
Part time (24 hours) or Full time (36-48 hours) available
Must be available to work weekends

What you'll be doing:
This role is to support our male client with a spinal cord injury and complex health needs in his own home. This will involve supporting with personal care, medication, moving and handling and managing clinical equipment.

Our client has an active lifestyle and likes to go out in the community, so a successful candidate would hold a full UK drivers licence to drive his vehicle.


What you'll have:
Kind and caring nature
Flexibility & reliability
Good communication skills
You must commit to working regularly each month to enable continuity of care for our clients
A Full Clean UK drivers licence. (An International licence with not meet criteria for insurance purposes)


What to look forward to:
Up to £12.00 per hour
Full specialist training, shadow shifts, and ongoing support from the Care Manager provided
Accrued holiday pay
Regular consistent work with rolling rotas
Flexible zero hours contract
Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
A Nest Personal Pension account
We recognise outstanding Active Behaviours via the Active Awards programme
Refer a Friend Scheme and earn yourself up to £1,500 by recommending someone you know
……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

We are looking for proactive, eager to learn Nurses who want to develop the exceptional skills and knowledge required to care for critically ill patients in our Intensive/High Dependency Units.

East Sussex Healthcare Trust has 2 Critical Care units: We are currently recruiting for Conquest which comprises of 6 ITU & 5 HDU beds. Critical care bed capacity will be increasing this year.

You will need to have the minimum of six months acute hospital experience.

Are you committed to delivering high standards of nursing care, enjoy a challenge, like working with a like-minded team of individuals? If so, we would like to hear from you.

As a Staff Nurse you will be responsible for providing individualised nursing care to critically ill patients as part of our multidisciplinary team. The care required reflects a holistic approach emphasising the unique and often complex needs of both the patient and their loved ones. We are very proud of our units who were both recognised as "Good" at our last CQC visit. We are striving for excellence at our next visit.

Our nurses are supported by a Practice Educator and clinical skills facilitator. We provide an environment conducive to professional and personal development for all disciplines of staff. In order to fulfil the job role, achieve the essential competencies and meet service needs, successful candidates will be required to work day and night 12-hour shifts on internal rotation.

You will have the opportunity to work in both units developing different skills and experiences. Internal ESHT applicants are welcome to apply.

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.


This advert closes on Friday 6 Dec 2024

Proud member of the Disability Confident employer scheme

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

South Staffordshire College is looking to employ a dynamic, energetic, and enthusiastic part time Learning Support Assistant. This is an excellent opportunity for the right candidate to join our team to provide high quality support for young people and adults who have an Education, Health and Care Plan or a specific learning difference or disability.



The successful candidate should be able to work effectively and imaginatively to provide first class support for students, that help them embrace their differences and develop independence through supportive strategies to achieve their career aspirations.



You will be a strong team player with a real desire to help young people and adults. Previous experience working in a range of settings supporting young people or adults with learning differences and or disabilities, knowledge of SEND and the Education, Health and Care process will be an advantage.



This is an excellent opportunity for the right candidate to join this successful team.





What you can expect from us - We care about your wellbeing so have a number of activities all year that provide support. However, time off is also important. We have a generous holiday scheme, the usual Bank Holidays, an additional 5 days at Christmas and 2 'ME' days (where you can have a day off work and do whatever makes you happy) as well as an additional day on campus spent on wellbeing.

We have a range of benefits available to all staff including paid time off for emergencies (designed to support carers) and all our policies are enhanced further than statutory requirements. The College also contributes to your pension at a minimum of 22.9% (we contribute more for people in the Local Government Pension Scheme).

South Staffordshire College is an equal opportunities employer and welcomes applicants from all sections of the community.

We are committed to PREVENT and safeguarding and promoting the welfare of children and young adults and expect all staff to share this commitment.

This position is subject to an Enhanced Disclosure with child and barred list check.

*Please note this post will be closed early once a sufficient amount of applications have been received*

The pathology departments at North Tees and Hartlepool NHSfT and South Tees Hospitals NHSfT are working collaboratively to develop a joint service with services being delivered on both hospital sites. As a result this will require cross site working, with the potential to work at any site as needed.

An exciting opportunity has arisen for a professional, motivated and innovative Healthcare Science Support Worker to join the Pathology Laboratory at North Tees and Hartlepool NHSfT working in Pathology Reception.

This post is initially based at the University Hospital of North Tees site, but cross site working will be required as needed. The department operates a 24 hour, 7 days per week shift system at agenda for change rates. The successful candidate is expected to be fully flexible and work the full range of shifts.

Although not essential it would be an advantage if you have previous experience working within a laboratory.

The department has full UKAS accreditation and IBMS training approval. CPD is actively encouraged.

The Pathology specimen reception Healthcare Science Support Worker role forms part of the Pathology reception team focussing on the area of pre-analytical preparation of patient specimens across all sites. They will also work in close co-operation with other pathology departments according to set protocols.

Excellent verbal and written communications skills, teamwork and an aptitude for problem solving are essential, as is a flexible attitude to work and willingness to adapt to changes in working practice.



At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey

“Together we are North Tees & Hartlepool”

See attached Job Description for details of the role, for the full details of the positions roles and responsibilities.


This advert closes on Thursday 28 Nov 2024

*Please note this post will be closed early once a sufficient amount of applications have been received*

The pathology departments at North Tees and Hartlepool NHSfT and South Tees Hospitals NHSfT are working collaboratively to develop a joint service with services being delivered on both hospital sites. As a result this will require cross site working, with the potential to work at any site as needed.

An exciting opportunity has arisen for a professional, motivated and innovative Healthcare Science Support Worker to join the Pathology Laboratory at North Tees and Hartlepool NHSfT working in Pathology Reception.

This post is initially based at the University Hospital of North Tees site, but cross site working will be required as needed. The department operates a 24 hour, 7 days per week shift system at agenda for change rates. The successful candidate is expected to be fully flexible and work the full range of shifts.

Although not essential it would be an advantage if you have previous experience working within a laboratory.

The department has full UKAS accreditation and IBMS training approval. CPD is actively encouraged.

The Pathology specimen reception Healthcare Science Support Worker role forms part of the Pathology reception team focussing on the area of pre-analytical preparation of patient specimens across all sites. They will also work in close co-operation with other pathology departments according to set protocols.

Excellent verbal and written communications skills, teamwork and an aptitude for problem solving are essential, as is a flexible attitude to work and willingness to adapt to changes in working practice.



At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones.

We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We actively encourage staff involvement with staff networking events and staff survey

“Together we are North Tees & Hartlepool”

See attached Job Description for details of the role, for the full details of the positions roles and responsibilities.


This advert closes on Thursday 28 Nov 2024

Teaching Personnel are currently recruiting on behalf of a fantastic Sunderland primary school for an experienced ASD specialist to support 1:1 with children in the school across multiple year groups.

The ideal candidate will be able to:
- Work effectively as part of a team within the classroom ensuring that all the children are looked after and learning from the taught content.
- Work 1:1 with children with SEN.
- Work coherently with teachers in providing support for students.
- Have a passion for assisting students.
- Be enthusiastic and proactive in the classroom.
- Have experience working 1:1 with children who have barriers to learning (ASD, ADHD, PMLD, VI, HI)
- Experience working within an SEN school setting or social care.
- Promote and encourage independence and personal development.

Candidates that have been successful within this setting have had some experience in any of the following:
- Scouts Leadership
- Sports Coaching
- Challenging Behaviour Settings
- Health and Social Care Settings
- 1:1 Support
- SEN TA
- Educational Settings


What Teaching Personnel offer:
- Your own dedicated consultant who will do their best to find you your ideal role.
- Competitive rates between £350 to £400 per week
- Weekly pay
- Access to CPD training
- Refer a friend scheme.

We are looking for individuals who are available both full-time and part-time.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Be part of making lives better as a Support Worker at Nursery Road in Sunbury-on-Thames and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Learning Disabilities and Autism.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing

You will join an inclusive and supportive team that works well together to provide care to people with Learning Disabilities and Autism, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, including nights and weekends.

Where you will be working:

Location:187 Nursery Rd, Sunbury-on-Thames TW16 6LX

What you will get:

• Annual Salary of £23,693
• The equivalent of 25 days annual leave (inc Bank Holidays) – plus your birthday off!
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Salary: NJC 2-4 (£20,256 - £20,897) + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits
Hours: 37 hours per week
Contract type: Fixed Term - Aug 2025
Start date: Jan 2025

Your Impact; Their Future: Do you have the potential to make a difference?

We are excited to be adding to our team here at Tamworth Enterprise College, we are seeking 2 new Learning Support Assistants on a fixed term basis. This a great opportunity for an experienced learning support assistant or teaching assistant to come and join our creative, warm and dynamic school.

Your contribution will ensure smooth delivery of; an excellent education to every child, in every classroom, every day.

You're someone who'll be able to:
- Engage and enthuse students.
- Support students so that they can; access the curriculum, participate in learning and experience a sense of achievement.

You're someone who has:
- A Level 2/3 qualification in Teaching Assisting.
- Understanding of a range of pupil's learning needs, including SEN needs.
- The skills to help students to develop independent learning skills.
- Ability to deliver individual and small group targeted interventions.
- This is an opportunity to make a tangible impact on the lives of young people.

About our school.
- At Tamworth Enterprise College we are on an exciting journey to make our students and staff as happy and successful as possible.
- We have shaped our school day at TEC to enable all staff to access CPD over 3 non-contact mornings per week, our curriculum and assessment are designed to ensure that staff have a good work/life balance with the school day being 8.20am-3.20pm and not beyond. We have even built enrichment for all students into the school day so that everyone can access the 26 clubs that we offer.
- As part of our continued commitment to professional development, this role also offers the opportunity for anybody who does not currently hold a Teaching Assistant qualification to complete their level 3 'Initial Teaching Assistant Training'.

Who are Lift Schools?

We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had.

We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation.

We offer you:
- Comprehensive training: Access a wide range of developmental training to boost your career.
- Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
- Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.

The role is due to commence Jan 2025 This is a fixed term position.

Closing date: 5th Dec 2024

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Salary: £13.00 Weekdays & £13.50 Weekends + £350 joining bonus + Public Holiday enhancements
Contract: Full time
Hours: Monday to Sunday on a rota basis working alternate weekends
Make a Difference Every Day
Join React Homecare and help people live life at home, the way they want, for longer. As a Care team leader, you’ll provide vital support to our service users, ensuring they maintain independence and dignity in their own homes.
Rewarding Work: Make a real impact on people’s lives.
Excellent Pay: Starting at £13.00 per hour, mileage at 35p/mile, and a £350 joining bonus.
Flexible Hours: We offer a full time position on a rota basis
Career Growth: We invest in you with paid training, DBS checks, and ongoing support for your career progression.
Benefits: Enjoy 30 days annual leave including bank holidays, access to occupational health support, and our award-winning health and wellbeing program.
Profit Share: After 12 months, you’ll qualify for our Profit Share Plan, where all employees receive an equal share of the organisation's profits.
Your Role: to support the care staff in their role offering guidance and advise, to carry out care needs assessments, spot checks, on call duties and office duties when required, there is also the need to do some care visits
Enjoy variety—no two days are the same.
What You Need:
Caring Nature: A passion for improving people’s lives.
Flexibility: Adapt to the needs of our service users.
Team Player: Work well with others in a supportive environment.
Ready to Join Us?

Apply today to start your rewarding career with React Homecare and make a difference every day!

Being responsible and accountable for their practice and behaviour under the guidance and supervision of a registered practitioner and by working as part of the oncology multidisciplinary team. Working with the haematology team to provide coordination of high quality patient care through on-going telephone, face to face assessment and proactive identification for needs using basic knowledge, approved tools and procedures. Collaboration and communicating with the haematology team and the wider health care teams to ensure the provision of appropriate services are available to the patient and the right time. Acting as a single point of contact for patients, carers and the healthcare team. To triage enquiries and referring to the appropriate hospital department or community setting. Early detection of problems and putting in place action plans to reduce unnecessary in-patient admissions Documenting and monitoring all aspects of patient care coordination of service delivery. Support the distribution of any patient experience surveys Triage incoming calls and initiate appropriate responses according to assessment tools, protocols, individual pathways and by liaising with the haematology team Make pre planned outbound telephone calls to patients to assess their needs and monitor their progress. To then liaise and update the oncology team as appropriate Actively coordinate and facilitate prompt investigations, diagnostics and clinical review, collaborating with the multidisciplinary team, thereby improving quality of care and experience for patients ensuring timely access to haematology treatment. Coordinate the necessary assessments, appointments or investigations as identified in the patients care plan Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications in a timely manner and ensuring that patients understand the contents of written communications. This may include printing out information resources and referring to the UHNM Macmillan Cancer Support & Information Service Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to care. Contribute and coordinate the holistic needs assessment and the development of a care plan for patients with non-complex needs and monitor and review this as required with the patient. Evaluate outcomes of care delivery with the registered practitioner To coach patients and carers to understand the signs, symptoms or situations to be aware of that would indicate concerns to raise with a healthcare professional Inform patients and carers on how to make contact with the relevant services when they feel their condition or needs have changes, including what to do out of hours Effectively utilise a computer and various software applications in order to enter and maintain patient data, communicate with the multidisciplinary team and complete other IT tasks required by the post Discuss support options with patients and carers sensitively and ensure that the haematology team are kept informed of outcomes Liaise with ward teams prior to a patients admission regarding any support needs the patient may require Promote patient involvement relating to the provision of cancer care To participate and display a willingness to learn and support cancer patients and develop relevant technical competency and to keep up to date with current national and local issues and development To participate in departmental audits as required under the supervision of the healthcare team and input data as requested To be responsible for own learning and knowledge relevant to cancer and maintain compliance with all mandatory training as per Trust policy. To participate in regular formal supervision and develop a personal development plan related to the departmental competency frameworks to promote learning and enhancing skills To be responsible for managing own daily timetable of delegated tasks including time for supervision and training. To access and input confidential and sensitive patient information through integrated databases in accordance with the agreed policy and procedure Carry out administrative duties as required by the role. Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support and advice Assist the healthcare team to develop education and information resources for the general public and other health professionals regarding all aspects of cancer and cancer prevention To maintain accurate records/documentation of enquiries while respecting the right to patient confidentiality utilising written and electronic methods i.e. iPortal, MedOnc and Somerset Cancer Registry. Any matters of a confidential nature including particular information relating to patients, their treatment and diagnosis, individual staff records must under no circumstances be divulged or made available to any unauthorised person(s).

To work with the Quality Improvement Team (QIT) to identify, implement and review the systems within the Practice, to maximise income and patient outcomes. To utilise Practice and patient data to improve performance and assist the Practice in meeting targets and improving the provision of health to the Practice population. Please see attached document for full job description.

Senior Care Assistant (Days) based at Claybourne, Stoke

Available Hours:

Various hour's available full time - 39 hours

Salary £13.65 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Senior Care Assistant at MHA, you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different, and you'll have the opportunity to use your leadership and people skills to make a real difference.

For more information about the role please review the attached job description.

About the home

Claybourne care home in Stoke On Trent

Finding the right care home can be a difficult journey for any family. But your local team at MHA's Claybourne care home in Stoke On Trent will be here every step of the way.

Join us for a visit and you'll quickly see why people say we feel like a second family. You'll understand that our team simply won't compromise in the quality of their support. You'll see our home is made to enhance the comfort and independence of older people. And you'll feel the charitable ethos, along with the spirituality and warmth that flows through every MHA home.

Above all, we hope you'll see how the support and surroundings of Claybourne care home in Stoke On Trent could welcome a new lease of life for the person you love - with wellbeing, friendship and respect at its heart.

For more information about the home, please click here

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

To apply please email

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Care Home Manager - Lead a Brand-New Care Home to Excellence
Uttoxeter, Staffordshire / £70,000 per annum + up to 10% annual bonus

A Unique Opportunity Awaits!
Join us as the Care Home Manager for our brand-new, state-of-the-art care home in Uttoxeter, set to open in Summer 2025. This 76-bed facility will redefine care standards with premium features, including a café, cinema, hair salon, activity areas, and private outdoor spaces.

My client is a multi-award-winning care provider with a commitment to excellence, you'll lead a team dedicated to delivering exceptional, person-centred care in a homely and vibrant environment.

Your Role as a Care Home Manager:
Leadership Excellence: Oversee all aspects of care delivery, inspire your team to achieve outstanding results, and maintain an environment of dignity, kindness, and respect for our residents.
Operational Mastery: Ensure smooth daily operations, from managing budgets and occupancy to maintaining exceptional hospitality and facilities standards.
Regulatory Compliance: Collaborate with the Area Manager to meet CQC standards, ensuring safety, quality, and compliance across the home.
Team Development: Recruit, train, and nurture a high-performing team, offering guidance and professional growth opportunities.
Stakeholder Engagement: Build strong relationships with residents, families, and the wider community to enhance the home's reputation and occupancy.
Resident-Centric Approach: Create a warm, engaging environment where residents thrive socially, emotionally, and physically.

About You:
We're seeking an experienced and dynamic leader with:
A minimum of 3 years of experience as a Care Home Manager.
Expertise in dementia care and proven success in managing care quality.
Strong knowledge of CQC regulations and care standards.
Excellent skills in team leadership, financial planning, and occupancy management.
A track record of achieving positive outcomes in care delivery and compliance.
Passion, resilience, and confidence to inspire and motivate others.

Why Join Us?
We value our team and offer a supportive environment with fantastic benefits, including:
Competitive salary with annual pay reviews and performance-based bonuses.
30 days holiday, increasing with length of service (up to 35 days).
A tailored induction and training programme with ongoing professional development.
Access to nationally recognised qualifications and career progression opportunities.
A generous pension scheme and paid DBS check.
Discounts on restaurants, shops, leisure activities, and more.
Free uniform and on-site parking.
Recognition through our Annual Staff Awards Programme.

Make Your Mark in Care Excellence
This is your chance to lead a care home where innovation meets compassion. If you're passionate about providing the standard of care you'd expect for your loved ones, we want to hear from you!

Apply today and become part of a company where residents and their families are truly at the heart of everything we do.

Opening Summer 2025 - Be Part of This Exciting New Chapter in Uttoxeter by contacting Amanda at Time Recruitment on 0161 238 9773

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.