Total 856 Customer Service job vacancies in Bristol, BS2 8HW

RECEPTIONIST/FIRST AIDER (School Administration Support Level 3)Required: As soon as possibleSalary: BG7 equivalent £24,702-£25,979 pro rata (payrise pending) plus First Aid AllowanceLocation: Whitchurch, Bristol
Contract Type: 37 hours per week (term time only) (part time hours would be considered)Contract Term: Permanent contract
Governors of this outstanding Catholic 11-16 school wish to appoint a Receptionist to provide comprehensive, high quality and effective support.
This is an exciting opportunity to develop the role within the school, and be part of a hard working team committed to improving the student experience and help our school to achieve our goals and ambitions. You will:
Provide both reception and clerical support in a busy school office
Be the main point of contact for parents and visitors, ensuring information flows are effective.
Complete first aid training and be the front line first aider providing basic first aid to studentsYou are:-Able to demonstrate the ability to work effectively in a school setting.
Empathetic – able to build a rapport with both adults and with students of all ages, ability background.
Well-organised and proactive – a supportive team player.
An excellent communicator, with good people-skills.
Flexible, responsive and self-motivatedWe can offer:Happy, friendly and talented students
Enthusiastic, committed and friendly staff
Strong academic results
A school with strong care, support and guidance

Closing date— Midday Monday 2nd December 2024We encourage you to submit your application as soon as possible as we reserve the right to interview and appoint before the closing date.

Service Care Solutions is working alongside an internationally regarded Legal 500 firm, based in Bristol, which needs an experienced Legal Director to join their Private Wealth team. In this role, you will handle succession and tax legal matters for the company's high-net-worth clients.

The firm is open to individuals with 4+ years of PQE in Private Wealth law. They can pay a salary of £90,000 to £120,000 depending upon experience.

The responsibilities of the Succession and Tax Legal Director role:

• Advise HNW clients on complex succession planning, inheritance tax, and estate administration.
• Develop and implement bespoke strategies to optimise tax efficiency.
• Collaborate with a multidisciplinary team to provide holistic legal solutions.
• Delegate caseloads to junior members of the Private Wealth team.

Requirements:

• A qualified solicitor with significant PQE in Private Wealth law.
• Proven ability to communicate complex legal concepts clearly to HNW individuals and companies.
• Ideally have your own following to bring to the firm.
• Beneficial to have a niche within succession and tax law.

Benefits included with the Succession and Tax Legal Director position:

• A competitive salary and comprehensive benefits package.
• A supportive and collaborative work environment.
• A comprehensive hybrid working policy.
• A chance to work with a diverse range of clients and high-profile cases.

If this Succession and Tax Legal Director vacancy sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via telephone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Job Advert

Mobile Panel Beater Technician




£54,600 per annum (hourly paid) + EV Company Car!




Hours: 7am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.




Willingness to travel to various sites in the South West of England; Bristol, Cardiff, Cheltenham, Westbury, Swindon, Amesbury,
Eastleigh & Basingstoke.




Halo is the industry leading UK-based accident repair group, with 33 established accident repair centres across the UK and we
are still growing!






Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!







To support our our South West of England sites, we are looking for someone who is able to repair vehicles to an extremely high
standard in Panel Repair/Replacement.







We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want
you to be a part of it!




To support our Bodyshop's in the North of England, we are looking:

* at least 3 years’ experience in Panel Beating
* Jig experience is essential
* MET experience
* Level 3 qualification is desirable




This role will include, but is not limited to:

* Performing repairs to an extremely high standard in Panel Repair/Replacement.
* Light MET work.
* Repairing through to filler stage.




Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.




* Accredited Living Wage Employer
* Employee assistance programme for you and your family
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discount and cashback
* Life Insurance
* Health Insurance
* virtualGP
* Enhanced family friendly pay such as maternity and paternity
* Free fruit and pizza
* Refer a friend bonus incentive
* Employee recognition rewards
* Team Event Budget (do something fun together!)
* Discounted LV insurance
* Get appreciated for your time with paid breaks
* 25 days holiday plus public holidays
* We invest in YOU with opportunities for career progression
* Pension contributions
* Work within a modern and clean working environment
* And we are always open to hearing what our people want!




We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences
and can be themselves.



To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

Join Our Team as a Support Worker in Thornbury!

Are you passionate about making a difference in the lives of individuals with learning disabilities?
Brook Street Social Care is excited to announce openings for dedicated female Support Workers in a serene community setting in Thornbury. We are committed to creating a safe and nurturing environment for our service users, where your role will be essential in providing personal care and support.

Role Overview

As a Support Worker, you will play a vital role in supported living. Your responsibilities will include managing personal care and administering medication safely, ensuring that all health and safety protocols are followed. You will support residents with daily tasks, helping them engage in activities such as crafting, cooking, baking, and gardening, while also assisting with any healthcare needs.

Each day will bring unique challenges and opportunities to make a meaningful difference in the lives of those you support. Your efforts will foster a nurturing atmosphere that promotes social interaction and personal growth within our community.

Key Requirements

To be considered for this position, you should have:

• A minimum of 6 months experience in a social care environment.
• Medication administration training and personal care training, which are crucial for ensuring the highest standard of care.
• Availability for common shifts from 17:30 to 22:00 (4.5 hours) daily, with additional weekend shifts from 07:30/09:30 to 22:00.
• A driving license is preferred but not necessary.
• A DBS on the update service is desirable but can be discussed regarding new applications.

What We Offer

We provide competitive pay between £12.00 and £13.00 per hour, paid weekly, along with accrued holiday pay for better work-life balance. Additionally, we offer continuous professional development opportunities to enhance your skills.This role is not just about providing support; it's about being part of a community where everyone can thrive. With an on-site farm where we grow vegetables, you will be part of a vibrant environment that encourages creativity and collaboration.

We are advertising this as a female-only role due to personal care requirements, supported under the Equality Act 2010, specifically Schedule 3, Paragraphs 26 and 27. These provisions allow for the provision of single-sex services where it is necessary for reasons of privacy or safety.

Ready to Make an Impact?

If you are committed to delivering person-centred care and making a positive impact, we want to hear from you!
Call us today at 0117 9486300 - asking for Regan - for an informal chat or submit your application now.
Join Brook Street Social Care and help create a nurturing environment where everyone can flourish!

Job Advert

Regional Driver




Salary: £28,600 per annum (Hourly Paid)




Hours: 7am – 5pm Monday to Friday and 1 in 2 Saturdays 7am – 12pm depending on business needs (paid as extra hours)




Halo ARC South West Region - Based at our Bristol site.




Halo is the industry leading UK-based accident repair group, with 33 established accident repair centres across the UK and we
are still growing.




Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!



To support our Bodyshop's in the North region, we are looking for someone who has brilliant customer service skills, excellent
computer literacy and a full UK driving licence.




We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want
you to be a part of it!




The role will include, but is not limited to the following:

* Collecting and delivering vehicles & observing all highway laws including speed restrictions
* Inspecting vehicles and assessing damage; taking clear photos throughout
* Cleaning vehicles inside and out
* Collecting and delivering customer vehicles across the North region
* This role will be based out of our Trafford Park site with travel to other sites in the North region - a pool vehicle will be
available for this




What are we looking for?

* A full UK Driving Licence
* At least 1 year driving experience
* Excellent computer literacy
* Brilliant customer service skills




Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.



* Competitive salary of up to £28,600 per annum
* Get appreciated for your time with paid breaks
* Relax on your well-earned holidays with 25 days holiday plus public holidays
* We invest in YOU with opportunities for career progression
* Pension contributions
* Health and wellbeing programme and app for you and your family
* Employee referral bonus incentive
* Employee recognition rewards
* Cycle scheme, gym and retail discounts
* Free fruit and pizza!
* Work within a modern and clean working environment
* Free onsite parking
* Life Insurance
* Enhanced Maternity/Paternity




We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences
and can be themselves.



To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.

Customer Service Representative - Bristol

£23,400

Monday-Friday, 8:30am - 6pm

Bristol Lake view, Bristol, BS34 8SW

So, what does the role entail?

You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.

We support our colleagues with competitive benefits:

• No weekend working.
• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Join our team if you're….

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Who is Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Salary: £20,852.85 - £21,268.48 pro-rata for part time rolesContract: Permanent 12 Hours a Week, Term Time Only (38 weeks)Additional Hours: 8.5 hours (paid sleep ins) every 2 weeks at the real living wage £12.00 per hourSunday 16:00 – 22:30Monday 17:00 – 22:30At City of Bristol College, we deliver transformative education in inclusive and dynamic learning environments and for our employees, this is no different so why not come and join us? With recent investments in our already outstanding facilities, the College has a great deal on offer for you.One of our key strategic aims is our unrelenting focus on our people-first culture, ensuring you feel valued, empowered, and recognised for your individual contributions and expertise whether that be in a teaching capacity or a professional services team. All colleagues within the College contribute to the success of our students and we actively work to eliminate any barriers at work, ensuring you have the opportunity to thrive.We have an exciting opportunity for an enthusiastic and proactive Independent living support worker to join our college community.What we offer:Our people-first ethos provides a highly supportive, flexible approach to enable you to excel within your role and to reach your full potential. In return, you can expect the following:Two-week paid Christmas close down and additional paid time off over Easter on top of a generous holiday entitlement of 26 holiday days, plus bank holidays (pro-rata for part time roles).Membership to the Local Government Pension Scheme with employer contributions of 18.0 % Paid Volunteering leave (3 days a year)Family friendly policies including paid fertility and foster friendly policyA menopause policy outlining support availableA person-centred annual appraisal focusing on your wellbeing and CPDAccess to a benefits portal including shopping discounts and cycle to work scheme plus lots more!The 'Right to Disconnect' from work outside of your normal working hoursA supportive, highly utilised hybrid and flexible working policyAn Aspiring Leaders programme open to all plus our Management Academy for all management roles covering management skill and internal processesWelfare Rooms at all our sites for professional breakout and relaxation spacesA bespoke programme of recognition, reward and celebration for colleagues throughout the year to recognise your hard work.We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply to join us. As a disability confident employer, we take a trauma informed approach to our work, support the Care Leavers covenant, and have been awarded accreditation as a College of Sanctuary for refugees.You can have a look here at our Staff Benefits Booklet for even more.About your role:Our Independence Training Facilities train students with learning difficulties and disabilities who are attending College study programmes to live independent lives.  You will be bringing your residential experience to this role, working closely with the Colleges teaching and Additional Learning Support teams. You will be a confident communicator with the ability to build and maintain excelling working relationships with colleagues, students and stakeholders both internally and externally. As an Independent Living Support Worker, you will work as part of a team to promote a positive experience and support students to work towards the “Preparing for Adulthood” outcomes; Employability Independent Living Health Community Inclusion The vacancy is for 12 hours a week role working during the college term times for 38 weeks of the year on the following shift pattern;Sunday 16:00 – 22:30Monday 17:00 – 22:30You will have the opportunity to carry out sleep-ins (22:00 – 06:30) which are paid in addition to your salary at the Real Living Wage. You will be automatically be enrolled into the centres sleep-in rota (1 sleep-in per fortnight) and the spare sleep-in rotation. You can choose to opt out at any time by speaking to the Independence Training Facility Manager. About us:We have four main sites across the city with state-of-the-art facilities. Further future investment in our estates is now allowing us to provide the best possible outcomes for our students and local communities, delivered by our fantastic community of colleagues.At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level and we provide education and training to approximately 10,000 students each year.More information about the College can be found on our website. City of Bristol College is committed to safeguarding children and vulnerable adults. The search of the online presence will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. A copy of our Safeguarding Policy can be found on the College website.Please see our Job Description, Person Specification, Conditions of Service and Applicant Information for more information about the role and what it’s like to be part of our team.Closing date: Tuesday 10th DecemberInterview date: Week Commencing 16th December

Job Advertisement: Social Value Coordinator

Location: South West (Bristol and surrounding areas)
Salary: £40,000 per annum
Contract Type: Permanent, Full-time
Benefits: Company car or car allowance, enhanced pension scheme (7% company contribution), increasing annual leave with service, flexible working options, and more.

Make a Difference, Create Lasting Impact
Are you passionate about creating meaningful change in communities? Do you thrive on building relationships, driving initiatives, and delivering real-world benefits? If so, we want you to join our team as a Social Value Coordinator!

In this rewarding role, you'll be instrumental in shaping and delivering social value commitments across our South West projects. You'll work closely with local communities, stakeholders, and internal teams to ensure our work leaves a positive legacy.

What You'll Do

As Social Value Coordinator, you'll:

• Collaborate with project teams to achieve and exceed social value KPIs, typically managing 6-7 projects.
• Engage with stakeholders, communities, and voluntary organisations (VCSEs) to foster strong partnerships.
• Implement project-specific social value plans in collaboration with internal teams, clients, and supply chains.
• Capture Impact by monitoring social value data and maintaining accurate internal records.
• Report on progress through case studies, monthly updates, and social value reports.
• Champion Initiatives such as Smartwaste for the business hub.
• Coordinate Work Experience programmes and act as the primary contact for participants.
• Research & Innovate by identifying local community needs and proposing new social value opportunities.
• Promote Success through marketing channels with the support of the marketing manager.
• Represent the company at events and conferences to showcase social value achievements.

About You

We are looking for a driven and compassionate individual with:

• Experience in a social impact or related role.
• Passion for social value principles and empathy for community challenges.
• Knowledge of social value legislation and best practices.
• Excellent Communication Skills to positively engage with a range of stakeholders.
• Strong Organisation to manage multiple projects and deadlines.
• Confidence in public speaking and activity delivery.
• Attention to Detail and numerical proficiency for tracking and reporting.
• Flexibility and a willingness to travel frequently within the South West.

Why Join Us?

We offer:

• Enhanced pension scheme (7% company contribution).
• Company car or car allowance.
• Increasing annual leave entitlement with service.
• Comprehensive health coverage for eligible roles.
• Flexible working options and a collaborative environment that values your contributions and prioritises your well-being.

About Us

We are a trusted organisation with a long-standing reputation for delivering exceptional results and making a positive impact on the communities we serve. With a focus on collaboration, innovation, and sustainability, we are committed to leaving a lasting legacy in the South West and beyond.

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.


This is a post for applicants with anaesthesia and intensive care medicine (ICM) experience at CT (or equivalent) level as the post rotates through general anaesthesia, obstetric anaesthesia and ICM. The post is ideal for applicants between CT and higher anaesthesia / ICM training.

We welcome applicants who are currently in the process of applying for a training post in anaesthesia / ICM. During your time with us, you will be able to complete all of the necessary competencies for Stage 1 top-up training in Anaesthesia over 12-15 months in this post. Please do not apply if you do not have this required experience.

The post is required to meet the increasing demand for anaesthetic and Critical Care services within the Trust. The post will be a combination of service, teaching and out of hours, rotating between general anaesthesia, obstetric anaesthesia and Intensive Care for periods of 3-6 months by arrangement. NB with respect to Intensive Care, there will be a mix of clinical commitments at Bristol Royal Infirmary and Weston General Hospital.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities of this role please see the Job Description document attached.


This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

The post holder is responsible for co-coordinating appointments/RTT planning for the Breast Screening Service and supporting with rota co-ordination of clinical teams. (This includes the administration of medirota). You will also be responsible for the day-to-day co-ordination of the screening admin team. This post will be key in ensuring the efficient working of the department in maintaining clinics for outpatients. This in turn will ensure the department meets the Government targets in terms of women receiving a timely invitation for routine breast screening, recall for assessment and the onward RTT. In having responsibility for co-coordinating the clinical planning of the department the individual must have excellent communication skills in liaising with clinicians and in dealing with operational issues and day to day complaints that arise. The ideal post holder will be intelligent, hard-working and able to deal with pressure, as well as having an acute attention to detail and effective problem-solving skills. The post holder will also be responsible for accurately recording the annual and study leave requests of the clinical teams on the National Breast Screening System (NBSS) and ensuring cover provided where possible. The post holder will have responsibility for the day-to-day co-ordination of the screening admin team, ensuring efficient working practices are in place in order that all administration for the service is managed within the timescales and governance set by the National Health Service Breast Screening Programme. The post holder will also manage their annual leave entitlements and requests.

What skills and experience we're looking for

Our pastoral support leaders are an outstanding group of people with a passion to see all young people succeed. In joining this team, you will play a key role in working with a wide range of students with varying degrees of need, to help them navigate and succeed in secondary school.

This job is suitable for someone who is looking for a career in education or working with young people. While experience of working in a similar field or role is preferable it is not essential. In all cases, training is available for the right candidate who wishes to develop their skill set. What is essential is the drive and determination that every student shall receive the support they need to be given the best chance to succeed; a person who is confident enough to evaluate current provision, identify areas we can improve and then implement the required improvements will be successful in the position. You will support in the behaviour of a specific year group and often have to work with students who find school difficult. Fundamentally you have to really care about students.

What the school offers its staff

What you will get from Trinity Academy:

• The chance to join a growing organisation during an extremely exciting time, with the opportunity for development.
• Membership to the Local Government Pension Scheme.
• Employees can join our cycle-to-work scheme.
• A 24/7 employee assistance programme which provides counselling, support and advice on a wide array of areas.
• Considerable opportunity for career development both within the school and across the Cathedral Schools Trust.

We are committed to your professional development. As a growing school there is considerable opportunity for career development both within the school and across the Cathedral Schools Trust.

Commitment to safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and adults. All staff and volunteers are expected to share this commitment. The post is subject to satisfactory completion of all vetting checks including the provision of two strong references and an enhanced DBS check.

Do you enjoy providing great customer service?
Are you passionate about arts and crafts?
Do you have strong administration skills?

This is a busy and varied role as part of the Shop/Front of House team.

You will be responsible for providing excellent customer service to our members and the public as well as providing a Front of House service to our customers who visit Children’s Scrapstore for various events.

This role will support the membership of the organisation and is a key link between our membership and shop teams. You will be responsible for maintaining accurate processing and administration of Scrapstore membership. You will also assist with promotion of membership through social media and other mediums.

Hours per Week - 37.5 Hours (full time) Tuesday to Saturday, 9am-5pm

Application Deadline: Friday 6th December at 12noon
Please note: Interviews will be held on Wednesday 11th & Thursday 12th December 2024

In line with the Immigration and Asylum Act, all applicants will be expected to provide proof and maintain eligibility to work in the UK if invited to interview.
Children’s Scrapstore recognises the benefits of a diverse workforce, and we therefore welcome applications from all backgrounds and all sections of the community.
The successful applicants will be appointed subject to satisfactory DBS check and references.

To communicate appropriately with all parents/ carers, visitors, and staff. This may include adults with special needs, culture and language differences and/or challenging behaviour. Provide an efficient reception service Provide a comprehensive telephone enquiry service for the clinical area. This will include receiving telephone calls from families who require regular updates on their babies admitted to the unit, applying the relevant security checks To use initiative, judgement and decision-making skills in situations that arise on the unit daily and report any issues that may affect patient care and/or the service. Admit and discharge patients on the computerised hospital system, ensuring accurate patient details are recorded. Retrieve and return medical notes and x-rays as required. Organise medical notes files following the correct protocol. Assist in the provision of the required paperwork and medical notes for planned and/or emergency admissions. Book outpatient and other appointments, or investigations for patients as required. Sort and distribute incoming and outgoing mail for the unit. Refill the supplies of stationery for the reception area as required. Order, receive, store and distribute clerical supplies according to requirements. Establish formal and informal lines of communication with parents, carers, visitors, and staff. Liaise with other members of the clinical and reception team as required. Take full responsibility for developing own practice and training needs. Attend team meetings and appraisal/performance reviews. Plan own workload and prioritise need. Take on other such reasonable duties as appropriate, as directed by the Nurse in Charge of the unit or Line Manager. Adhere to Safeguarding procedures Contribute to the provision of a learning environment for staff undergoing training. Participate in clinical audit and research projects as required by the multi-disciplinary team. Be aware of cost implications and make effective use of resources. Ensure that all issues of clinical governance are acted upon as per Trust policy. Directly support the nurse in charge/ ward manager. Keep up to date with all relevant policies/procedures and local guidelines ensuring that high standards are maintained. Ensure effective communication and handover processes are in place with reception colleagues Update the daily spreadsheet for admissions and discharges

Under the guidance and supervision of the Cancer Clinical Nurse Specialists and Haematology Support/Specialty Managers, assist in the coordination of patient care throughout the pathway: To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life. A key aspect of the role involves daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity. Triage patients, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review Provide basic telephone and face to face advice and refer on or sign-post to other sources of support Provide support to patients in the clinic setting when required Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate Support information provision and signpost as appropriate Guide people through the use of self-assessment resources Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit To proactively identify patient and carer needs using approved tools and procedures to ensure that people get the right support to meet their needs. The role requires use of good judgment in responding to the needs of individuals. The level of judgment required relates to identifying the complexity of the situation, providing appropriate advice and escalating to the registered practitioner where appropriate Coordinate the care for a defined group of patients assessed by the clinical nurse specialist regarded as having needs best met by supported self-management Organise and prioritise the designated workload in relation to identified needs Contribute to and undertake where appropriate holistic needs assessments and the development of an individual care plans Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate Coordinate and organise appointments and assessments as required Identify indicators of need or changes in need through telephone contact and respond appropriately Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people Act as advocate and facilitator to resolve issues that may be perceived as barriers to care To coordinate access to the right information and education resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Develop a partnership approach to working in order to empower the patient and carers. Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information Participate in the organisation, delivery and administration of the Living Well days and courses and other patient education days Collection of data and evaluations of all Living Well events and courses to ensure accurate record of attendees and evaluation by patients of programme Encourage and support active and healthy lifestyle choices Help patients and carers in the understanding of signs, symptoms or situations that would cause concern Explain to patients and carers how they can make contact when they feel that their condition or needs have changed, including what to do out of hours To administratively coordinate patient pathways to ensure patients have timely review, and the service is compliant with national cancer targets. Develop an in depth knowledge and understanding of the pathway for Haematology patients; including an understanding of medical terminology relating to Haematology and Cancer. Where necessary to liaise with Clinicians and MDT coordinators/administrators both internally and outside of the Trust Work closely with the clinical nurse specialists to track patients throughout their cancer pathway and flag up any delays in the cancer patients journey. Ensure all outcomes of the MDT meetings, tests, investigations, and referrals are recorded and acted upon. To be proficient in the use of multiple hospital IT systems, including CRIS, CareFlow, ICE and Somerset Cancer Register. Support the Haematology administration team with typing and booking to ensure cancer patients are not delayed due to administration delays. Carry out some clerical duties to support the Clinical Nurse Specialists.