Total 58 Customer Service job vacancies in Boston, Massachusetts

WHAT IS SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Collection Operations - Andover

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

These positions serve as a Medical Support Assistant (Advanced) at VA Central Western Mass Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.

Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

• THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 03/03/2025. The initial cut-off date for referral of eligible applications will be on or about December 31, 2024 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
• Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
• These positions are NAGE Bargaining Unit positions.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.
• This position is covered by locality-based comparability pay.
• Applicants may be referred over for consideration prior to the close date of this announcement.
• There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.

These positions serve as a Medical Support Assistant (Advanced) at VA Central Western Mass Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.

Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

• THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 03/03/2025. The initial cut-off date for referral of eligible applications will be on or about December 31, 2024 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
• Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement.
• These positions are NAGE Bargaining Unit positions.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.
• This position is covered by locality-based comparability pay.
• Applicants may be referred over for consideration prior to the close date of this announcement.
• There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.

1. Plans, organizes, and directs the activities of the JPPSO, ensuring all functional work areas comply with legal and regulatory guidance in meeting customer requirements.
2. Exercises supervisory personnel management responsibilities. Directs, coordinates, and oversees work through subordinate supervisors and multidiscipline functional leads.
3. Represents JPPSO with a variety of Service-level activities, Headquarters and base-level agencies, Commercial Industry Associations, and Transportation Service Providers.
4. Comprehensively assesses and evaluates program goals/objectives, providing a basis for long-range planning and development of program-level enhancements.

Ensure adherence to the requirements of federal laws in replying to, handling, and processing public requests for records and documentary material identified as "official documents" in the Air Force

Interpret instructions and recommend ways to resolve areas of concern with administrative processes

Act as point of contact and project manager for administrative actions concerning tours of duty to include logistical support and lodging

Provide guidance and technical assistance to group/wing staff members and/or geographically separated units (GSUs) regarding publications and forms of preparation and processing procedures, information privacy, confidentiality, security, disclosure and sharing of information.

Serve as the resident subject matter expert for all mandated administrative support programs

As a Carpenter, WG-4607-09 with the National Park Service (NPS), your duties will include, but are not limited to:

• Constructs, installs, and repairs a variety of wooden items and structures, such as framework, rafters, windows and doors, paneling, cabinets, and trim.
• Inspects work completed by others, including contractors, to ensure it meets trade standards and building codes.
• Interprets blueprints and specifications to plan and complete carpentry projects.
• Stabilizes or restores items such as door, windows, or flooring to ensure structural integrity.
• Fabricates duplicate replacements of items such as molding, beams, or trim which require angled or curved cuts or where the final appearance is of great importance.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced.
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities.
• Has delegated loan approval authority and performs the full range of loan specialist duties.
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced.
• Has knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management.
• Has knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

This Practical Nurse position is in Primary Care services at the Boston VA Healthcare System, located at either Brockton location. This position is a full-time at 40 hours per week.

• Participates in the pre-planning of care such as through huddles and follow-up of visits as indicated and participating in the prioritization and coordination of patient care and team communication.
• Makes observations and thoroughly documents care and the patient's response. Appropriately seeks assistance and guidance by informing RN or medical provider of changes in the patient's condition requiring higher-level intervention.
• Adheres to standards of practice and safe technique in preparation and administration of medication.
• Demonstrates understanding of age- and population-specific characteristics that affect the health care needs of the Veteran.
• Promptly recognizes urgent or emergent patient care situations, seeks assistance, and effectively intervenes as directed when appropriate.
• Based on the patient's goals and needs, provides patient and family health education, to include self-management, prevention and wellness and may include approaches such as individual or Shared Medical Appointments (SMAs) and Face-To-Face or Telephone Care.
• Interacts and communicates appropriately with patients and family members incorporating acceptable, established customer service standards into practice.
• Demonstrates professional behavior (i.e., respect, civility, ability to accept constructive criticism), effective communication and interpersonal skills.
• Adheres to principles of infection control, safety, and universal precautions.
• Incumbent possesses knowledge of proper handling and pre-cleaning of reusable medical equipment.

• This position is in the Excepted Service.
• This position is a AFGE Bargaining Unit position.
• This position is covered by a special rate.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• The incumbent may be required to travel to other VA campuses and CBOC's.
• Incomplete applications will not be considered.

This Practical Nurse position is in Primary Care services at the Boston VA Healthcare System, located at either Brockton location. This position is a full-time at 40 hours per week.

• Participates in the pre-planning of care such as through huddles and follow-up of visits as indicated and participating in the prioritization and coordination of patient care and team communication.
• Makes observations and thoroughly documents care and the patient's response. Appropriately seeks assistance and guidance by informing RN or medical provider of changes in the patient's condition requiring higher-level intervention.
• Adheres to standards of practice and safe technique in preparation and administration of medication.
• Demonstrates understanding of age- and population-specific characteristics that affect the health care needs of the Veteran.
• Promptly recognizes urgent or emergent patient care situations, seeks assistance, and effectively intervenes as directed when appropriate.
• Based on the patient's goals and needs, provides patient and family health education, to include self-management, prevention and wellness and may include approaches such as individual or Shared Medical Appointments (SMAs) and Face-To-Face or Telephone Care.
• Interacts and communicates appropriately with patients and family members incorporating acceptable, established customer service standards into practice.
• Demonstrates professional behavior (i.e., respect, civility, ability to accept constructive criticism), effective communication and interpersonal skills.
• Adheres to principles of infection control, safety, and universal precautions.
• Incumbent possesses knowledge of proper handling and pre-cleaning of reusable medical equipment.

• This position is in the Excepted Service.
• This position is a AFGE Bargaining Unit position.
• This position is covered by a special rate.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• The incumbent may be required to travel to other VA campuses and CBOC's.
• Incomplete applications will not be considered.

WHAT IS THE FACILITIES MANAGEMENT & SECURITY SERVICES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations East, Facilities Management and Security Services Operations West.

The following are the duties of this position at the full working level.

• Landscape Management/Snow Removal Duties: Responsible for the daily landscape management program on sites generally 80 acres or less including, but not limited to, grass cutting and edging, tree and shrub pruning/removal, pest and weed control, fertilization, mulching, erosion control, irrigation schedules, seasonal flowers, etc. Pro-actively researches appropriate plant material for geographic area and initiates replanting programs. Prepares and monitors budgets. Coordinates with State or local Departments of Agriculture on pest issues. Maintains required documentation on herbicide and pesticide applications. Independently coordinates removal of stray animals or pests with state or local wildlife management agencies/shelters/contractors. Pro-actively responds to emergency situations. Coordinates with Management Assurance (physical security) to coordinate perimeter landscaping with security requirements. Plans and implements the campus snow removal efforts. Keep upper management advised of campus conditions during snow/ice-related weather events.
• Food Services Duties: Responsible for the daily food services program including cafeteria and canteen providers. Typically sites will have one to five canteens split between one or two canteen vendors. Monitors menu variety, pricing, food temperatures, sanitation procedures and trash disposition. Consults GSA and state agencies for the blind, local health department inspectors and Food and Drug Administration inspectors on cafeteria inspections and resolutions of problems. Consults with state agencies for the blind to provide canteen and/or cafeteria services and resolve problems. Meets with building occupants or employee committees on food service issues. Maintains required documentation on official inspections and problem resolution.
• Recycling/Shredding Duties: Responsible for the daily recycling program, which may include, but not be limited to, office paper, cardboard, aluminum cans, glass, pallets, computer tapes, printer cartridges, etc. Stays current on recycling procedures and rebate prices. Promotes the recycling program to building occupants. Tracks volumes of material by type recycled and any proceeds. May coordinate proceeds to reduce contract costs. Researches, recommends and initiates orders for program support equipment including shredding equipment, recycling bins, and trash collection and movement containers.
• Back-up Support for Energy Management and Utilities Duties: Utilities may include electricity, natural gas, fuel oil, steam and water from one or more providers or transporters. As assigned by the Building Delegation Consultant, receives and monitors the utility invoices; initiates receiving reports to pay utility invoices. Tracks demand, consumption and cost data to aid Building Delegation Consultant in preparing quarterly and Annual Report with Scorecard and narrative. Identifies opportunities to conserve energy and reduce water consumption and shares ideas with management and Building Delegation Consultant. Works under the guidance of the Building Delegation Consultant to coordinate energy audits in accordance with required frequencies and to develop implementation plan for recommendations. Works with Building Delegation Consultant on building occupant Energy awareness campaigns.
• Contracting Officer's Technical Representative (COTR) Duties: Acts as COTR on one or more contracts. COTR duties will vary depending on the size, cost, and criticality of these contracts. Closely follows Procurement-initiated COTR guidelines on working with contractors. Obtains and maintains COTR certification by completing courses timely. Maintains professional relationship with contractors. Initiates funding requests, writes the technical contract Statement of Work and Quality Assurance Surveillance Plan (QASP), prepares the Government Cost Estimate, works closely with the Contracting Officer throughout the solicitation process, develops and monitors timelines/milestones, participates on contract technical proposal evaluation panels and prepares supporting documentation for decisions reached, and coordinates the phase in and closeout of contracts.

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

5 vacancies will be filled in the following specialty areas:
FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) OPERATIONS EAST
FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) OPERATIONS WEST

2 Vacancies to be filled in (UT0036) Ogden, UT
1 Vacancy to be filled in (TX2038) Austin, TX
1 Vacancy to be filled in (MA0137) Andover, MA
1 Vacancy to be filled in (TN0052) Nashville, TN OR (TN2709) Franklin, TN

The following are the duties of this position at the full working level.

• Incumbent serves as project leader for the planning, development, coordination, and implementation of major real estate projects that impacts multiple IRS locations and/or organizations. In this role, he/she typically directs at least two (2) project teams responsible for implementing real estate projects impacting over 50,000 square feet of space, involving a project budget of $2 million to $7 million, and generally lasting no more than one to two years in duration. However, some larger and more complex build-to-suit locations or projects could last more than 24 months. Provides key oversight to team members and ensures all project tracking and documentation aspects are completed accurately, thoroughly, and timely.
• Incumbent is responsible for managing the initial design and construction projects awarded under the IRS FMSS REFM Internal Leasing Program by interfacing with the Lessor, GSA and contractors in support of the IRS lease award. The incumbent provides general oversight of the project in cooperation with a GSA representative by managing IRS lease projects for both build-to-suit and existing building alterations from development of the Solicitation for Offer (SFO) to final acceptance of the site. This person may receive a warrant to contract up to $100,000 in alterations work toward project completion.
• Incumbent is responsible for administering an IRS lease following occupancy of the facility and may be designated as the Contracting Officer's Representative (COR). In this capacity, the incumbent is a lease administrator, who handles any lease issues and enforces the provisions of the lease. This may include sending reminder notices of work to be done, requests for corrective action of lease deficiencies, development of "cure" letters for the CO's signature, etc. This person would also coordinate background investigations with the Lessor to ensure compliance with Homeland Security Presidential Directive #12 (HSPD-12) requirements.
• Incumbent is responsible for the planning, development, coordination, implementation, and assessment of major property management projects characterized by extreme complexity/sensitivity as well as broad in scope. Proactively consults with management at all levels to identify/define customer needs and requirements relative to equipment and furniture needs. Communicates workplace standards required in the property management program. Develops creative approaches to problem resolution when resources, space, and/or funding is not available or limited.
• Incumbent provides authoritative technical advice and seasoned policy interpretations pertaining to the availability, acquisition, and use of all forms of property. Takes a leadership role in articulating authoritative technical information and policy areas in discussions among management officials. Serves as key consultant in facilitating the resolution of controversial/sensitive issues through creative methods and techniques.

The BESS Imaging position provides clinical and administrative support to staff, patients, and administrators for all matter of concern relating to the facility wide lifecycle management of advanced imaging of radiological devices and other medical devices. Biomedical support requires the application of engineering and mechanical concepts and methodology to provide lifecycle management and technical support of diagnostic, therapeutic devices, monitoring, and other equipment utilized in the practice of medicine, and to improve health service delivery system for communities and within individual VA faculties (medical centers, outpatient clinics, and domiciliary). The BESS (Imaging) maintains advanced imaging or radiological devices and other medical equipment using established local, regional and national policies and procedures designed to meet criteria and standards from multiple accrediting agencies and governing bodies. The duties of the BESS (imaging) position include, but are not limited to:

• Lifecycle management of advanced imaging radiological devices to include physical and network support
• Complete routine and complex assignments in the installation, maintenance, modification, troubleshooting, repair and calibration of complex medical devices and systems
• Coordinates and works effectively with other facility support departments
• Troubleshoot and maintains radiology information systems and interfaces with EHR alongside PACS Administrators, OIT, BES (Biomedical Information Systems) and other experts
• Performs advanced testing and troubleshooting of advanced imaging or radiological devices
• Loads operating system (OS) and clinical application software

• This position is an AFGE Bargaining Unit position
• This position is covered by a special rate.
• Travel and relocation expenses are not authorized
• Incomplete applications will not be considered
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• Selectee will be required to fil out additional forms on-line
• Veterans' preference does not apply for other current permanent Federal agency employees.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

The major duties include but are not limited to:

• Provides a positive, welcoming message and courteous, helpful service to arriving and departing patients, visitors, and staff;
• Works effectively as part of the transformational team dedicated to enhancing the Veteran Experience and Patient Centered Care;
• Responds to all telephone calls and face-to-face inquiries;
• Assists with locating staff, bus information, taxi information, and other general information;
• Provides accurate and timely responses to request for information and directions;
• Directs Veterans, family members and other visitors to the appropriate office or service within the facility;
• Provides follow-up to Veterans and visitors leaving the facility by inquiring if their questions and needs have been addressed during their appointment or other business at the facility;
• Locates appointment information for patients;
• Initiates appropriate action as needed (i.e., wiping off chairs, wheelchairs, etc.) to maintain a safe and sanitary environment within the facility; and
• Performs other duties as assigned.