Total 951 Customer Service job vacancies in Blackpool, Lancashire, fy4 5es

Description:
We are seeking a dedicated and experienced Qualified Social Worker to join our Duty and Assessment Team in Preston and South Ribble. This is an exciting opportunity to be part of Lancashire's progressive and innovative Children's Services. We are committed to providing a supportive environment where you can make a positive impact on the lives of children and young people. Our service embraces strength-based approaches and is currently embedding a family safeguarding model of practice.

Responsibilities:

• Conducting assessments and gathering crucial information to determine the best course of action for children and families.
• Working collaboratively with families, partner agencies, and other professionals to ensure the safety and well-being of children.
• Managing a manageable caseload of 15-22 cases, depending on the function you are working in.
• Maintaining accurate records and preparing reports for child protection cases.
• Providing timely interventions and support to children and families in crisis situations.
• Contributing to team meetings and participating in training and development opportunities.

Requirements:

• Qualified Social Worker with a minimum of 12 months of experience in a similar role.
• Strong understanding of safeguarding procedures and child protection legislation.
• Ability to manage caseloads effectively while maintaining high standards of care.
• Excellent communication and interpersonal skills.
• A proactive and flexible approach to work, with the ability to work both independently and as part of a team.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

Lancashire County Council is seeking an experienced and dedicated Adults Social Worker to join our Integrated Care Community Team, based in Lancaster and surrounding areas. In this role, you will play a key part in supporting hospital discharge, conducting triage and duty work, and carrying out assessments to ensure individuals receive the right care and support. This is an exciting opportunity for a social worker who is passionate about helping adults live independently in their community, working collaboratively with health and social care partners.

Responsibilities:
As an Adults Social Worker in the Integrated Care Community Team, your responsibilities will include:

• Hospital Discharge: Supporting timely and safe discharge from hospital, ensuring all necessary support is in place for individuals transitioning back to their home or community.
• Triage/Duty Work: Responding to urgent cases, assessing needs, and prioritising support to ensure individuals receive the right level of care.
• Continuing Healthcare (CHC) MDT: Working closely with multi-disciplinary teams to assess eligibility for Continuing Healthcare funding and ensure the appropriate care plans are in place.
• Discharge to Assess (D2A) Reviews: Conducting D2A reviews, assessing individuals' care needs at home or in care settings to ensure they receive appropriate ongoing support.
• Collaboration: Working with health professionals, carers, and families to ensure a coordinated approach to care that supports the individual's well-being and independence.

Requirements:
We are looking for candidates who:

• Social work qualification and registered with Social Work England.
• Enhanced DBS.
• Have experience working with adults, particularly in hospital discharge, triage, or Continuing Healthcare (CHC) processes.
• Are flexible and able to balance office-based work with community visits.
• Access to own vehicle.

How to Apply:

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £350.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £350 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

We are recruiting a Senior Support Worker for our supported living and outreach service in Blackpool which provides person centred support to adults with learning disabilities, some of whom have autism spectrum conditions and complex needs.




We are looking for an experienced carer to help lead a team of staff and provide care and support to individuals at our Blackpool service. This is a great opportunity to take on a leadership role, receiving ongoing training to help you further your personal and professional development.




Your role as Senior Support Worker will include:

Providing respectful personal care, emotional and practical support to service users
Collaborating with service users, families and the multi-disciplinary team to maximise service user outcomes
Implementing Creative Support principles, policies, procedures and guidelines and ensuring that the service fulfils CQC requirements
Supervising and supporting staff to best meet service user needs and preferences
Supporting the service user to have the opportunity for a full and happy life and to be safe and well.




Experience of supporting individuals with learning disabilities is essential for this Senior Support Worker role. A clean valid driving licence and access to a car is desirable for this role but not essential.




You will be expected to work flexibly to meet the needs of the service, including evenings and weekends.




Vacancy Reference Number: 72858

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number – Gender is considered to be an occupational requirement – Equality Act 2010




Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.




We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.




We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship.

Support Worker Leyland - £11.45 per hour

Typical Shifts are Monday to Sunday, 8:00am-3:00pm & 3:00pm-10:00pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our rehabilitation service ABI (Acquired Brain Injury) service, Calvert House in Leyland is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with an acquired brain injury. We do consider those who are new to care but must be willing to complete our 2 week training programme.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

Support Worker Preston - £12.00 ph

Typical Shifts are: Monday - Sunday 8am-3pm, 3pm-10pm, nights when required

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our specialist supported living service in Preston is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support shopping in town or bowling, the next you could be unwinding with them watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Please see attached the job description and person specification for more information about this role

CORPORATE SUPPORT ADMINISTRATOR – REF 240801R1
Up to £24,536 p.a. – pay award pending
In addition, Runshaw College will contribute up to £4,809 p.a. in employer pension contributions.
Runshaw College is one of the most successful colleges in the country, renowned locally and nationally for our outstanding results, friendly and supportive culture and focus on putting the student at the heart of all that we do.
We value our staff and students highly, and invest heavily in their development, support and wellbeing. Situated in Leyland, Lancashire, the College is near the M6, M61 and M65 and within commuting distance of Manchester, Liverpool and the Lake District.
We have a vacancy for the role of Corporate Support Administrator, providing support to three members of the Senior Management Team (the Vice Principal Finance & Facilities, Director of Human Resources, and Director of School, Employer & Community Relationships.
The successful candidate will provide a first class secretarial and administrative service to the directors; organising dairies, meeting schedules and producing agendas, minutes and letters.
For the right candidate, there is the opportunity to undertake further training and complete a Level 3 Apprenticeship in Business Administration. Apprenticeships are funded work-based training programmes and you will receive training to work towards a nationally recognised qualification. The Apprenticeship will be a combination of training on-the-job and external training with the College. As an Apprentice, you will be employed by Runshaw College, earn a wage and work alongside experienced staff to gain job-specific skills.
This post can be term-time, working 40 weeks per year. We are happy to receive applications from those interested in either full or part time hours/job share.
Closing date for this post is 12 noon, Friday 22^nd November 2024
For further information and to apply, please visit www.runshaw.ac.uk/work-at-runshaw/current-vacancies and click on Vacancies. Alternatively, email HR@runshaw.ac.uk or call 01772 642004, quoting the vacancy reference number.
Runshaw College is committed to safeguarding and promoting the health, safety and welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We value diversity and welcome applications from all sections of the community, particularly people with protected characteristics.

1. The Clinical Trials support Officer will work collaboratively within the department working on both commercial and non-commercial studies within a flexible research workforce covering a 7-day 24-hour service. 2. The post holder will also contribute and support ongoing research studies. This will include maintaining and operating laboratory equipment, keeping laboratory books and providing support to other researchers, such as clinical postgraduates. 3. The post holder holds responsibility for supporting the research delivery team in venepuncture and processing of human samples including blood and urine. 4. The post holder holds responsibility for the preparing and dispatching of human tissue samples as per GCP / IATA / Human Tissue and other governance related law. 5. The post holder holds responsibility for securely processing /storing / transfering / dispatching the samples as per each study protocol keeping a clear and concise list of samples taken / samples stored / samples dispatched. 6. The Clinical Trials support Officer will contribute to appropriate data collection systems from patient data and monitoring data in relation to sample collecting /handling, in accordance with the research protocol. 7. The Clinical Trials Officer maintains source documentation and site investigators file for chief investigators / Principle Investigators and regulatory bodies in relation to human tissue collection / sampling / handling / dispatchings. 8. The Clinical Trials Officer represents and promotes the objectives of the research trial and research department to internal /external constituencies appropriately. 9. The Clinical Trials Officer will support the team in planning and organising complex study programmes and interventions using efficient workflow schedules and maintains accurate documented evidence of the same. 10. The post holder will work closely with the senior research nurses / management team to ensure sample handling / processing / dispatching is carried out in accordance with current research governance and legislation. 11. The post holder adheres to departmental and trust policies, health professional procedures and practices research laws and national guidelines. Please ensure you have read the attached full Job Description & Person Specification, before applying for this role, and for further information.

We are currently seeking a compassionate Night Nurse to join a team within a 14-bedded Locked Rehabilitation Service in Preston. This is a wonderful opportunity to help individuals live as independently as possible while working in a dynamic and rewarding role that makes a positive impact on people's lives.

Salary: £24,061.44 per year or £19.28 per hour (Including paid breaks)

Hours: Part Time, Nights

As a Registered Mental Health Nurse (RMN) or Registered Nurse Learning Disabilities (RNLD), you will play an integral part in promoting recovery and independence for individuals within a structured environment that encourages personal growth and well-being.

What We're Looking For:
Our ideal candidate will have experience in a Mental Health or Rehabilitation setting and an understanding of the importance of a holistic approach to recovery. You will have:

• Active NMC registration
• Experience writing care plans and conducting risk assessments.
• Knowledge of health and safety guidelines and medication administration.
• A commitment to promoting independence and positive outcomes for those in care.

Benefits:
We recognise the hard work and dedication of our team by offering a competitive salary and a wide range of benefits, including:

• Access to learning and development opportunities
• NMC registration fees paid.
• Enrolment into the Company Workplace Pension Scheme
• Health Cash Plan
• Discounted Gym Membership
• Employee Assistance Programme
• Blue Light Card Membership
• Refer a Friend scheme.
• Paid DBS
• Free on-site parking

Interested? Call Carly at Service Care Solutions

Community Support Worker

After securing a new contract in the Blackburn area, Precedo Healthcare are recruiting Support Workers to work with people who require daily support in the community.

We are looking to work with Support Workers, with at least six months experience of supporting Service Users in the UK. You will be committed to enabling Services Users to achieve their goals and live a healthy, positive lifestyle.

As an experienced Support Worker, you will be able to;

• Support people using a person centred approach
• Build professional relationships with Service Users, their families and other professionals
• Use communication and language that is meaningful to the individual person
• Provide feedback to others and be an advocate to the individual you are supporting
• Have an holistic approach to the individual you are supporting
• To encourage and guide individuals to access a variety of opportunities

As an employee of Precedo Healthcare, you will have;

• 24/7 access to a member of the Precedo Team
• Flexibility of working hours - you tell us when you are available to work
• Weekly pay
• Competitive pay rates

Precedo Healthcare is a passionate, inclusive, and anti-racist organisation. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK.

Please note we are not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

Precedo Healthcare is an equal opportunities employer and a member of JOBSAWARE

Community Support Worker

After securing a new contract in the Rossendale area, Precedo Healthcare are recruiting Support Workers to work with people who require daily support in the community.

We are looking to work with Support Workers, with at least six months experience of supporting Service Users in the UK. You will be committed to enabling Services Users to achieve their goals and live a healthy, positive lifestyle.

As an experienced Support Worker, you will be able to;

• Support people using a person centred approach
• Build professional relationships with Service Users, their families and other professionals
• Use communication and language that is meaningful to the individual person
• Provide feedback to others and be an advocate to the individual you are supporting
• Have an holistic approach to the individual you are supporting
• To encourage and guide individuals to access a variety of opportunities

As an employee of Precedo Healthcare, you will have;

• 24/7 access to a member of the Precedo Team
• Flexibility of working hours - you tell us when you are available to work
• Weekly pay
• Competitive pay rates

Precedo Healthcare is a passionate, inclusive, and anti-racist organisation. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK.

Please note we are not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

Precedo Healthcare is an equal opportunities employer and a member of JOBSAWARE

Community Support Worker

After securing a new contract in the Burnley area, Precedo Healthcare are recruiting Support Workers to work with people who require daily support in the community.

We are looking to work with Support Workers, with at least six months experience of supporting Service Users in the UK. You will be committed to enabling Services Users to achieve their goals and live a healthy, positive lifestyle.

As an experienced Support Worker, you will be able to;

• Support people using a person centred approach
• Build professional relationships with Service Users, their families and other professionals
• Use communication and language that is meaningful to the individual person
• Provide feedback to others and be an advocate to the individual you are supporting
• Have an holistic approach to the individual you are supporting
• To encourage and guide individuals to access a variety of opportunities

As an employee of Precedo Healthcare, you will have;

• 24/7 access to a member of the Precedo Team
• Flexibility of working hours - you tell us when you are available to work
• Weekly pay
• Competitive pay rates

Precedo Healthcare is a passionate, inclusive, and anti-racist organisation. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK.

Please note we are not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

Precedo Healthcare is an equal opportunities employer and a member of JOBSAWARE

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.

• The role is full-time (37.5 hours per week).
• This role is office-based role in West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37.5 hours per week). Monday - Friday 8am - 6pm. 37.5-hour week

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Customer Service Advisors - Call Centre
Location: Skelmersdale
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week

Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request.

Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.
**
What you'll be working on:** * You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank. * As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime. * As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service. * You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey. * By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.

We're looking for colleagues who have * Strong experience in a customer facing role, including telephony, retail or hospitality * Evidence of IT skills and a demonstrable ability to learn and use new systems * Ability to follow and understand regulatory policies and processes * Experience in dealing with challenging or vulnerable customers * A background of working in a fast paced environment and achieving targets or deadlines * High attention to detail * Robust listening and problem solving skills * Clear and concise two way communication skills - both written and verbal * A passion to deliver an exceptional customer centric approach

Benefits * 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days * Upskill opportunities with associated pay increases * 2 paid volunteering days per year * Performance based annual bonus scheme * Free Onsite parking * For our full list of benefits please visit our careers page Our recruitment process * Initial call with recruiter * HireVue video assessment * Final stage competency based interview We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. *Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

Proud member of the Disability Confident employer scheme

Overview of Role: To provide administration support to the Care Co-ordination Service. To provide a fast, accurate and effective patient telephony service. To provide administrative support to clinical staff To undertake an intensive internally based training programme To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development. To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer. To use the telephone and remain empathetic, whilst gaining important information. Accurate data input of special patient information such as end of life care and long-term health conditions. To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs. To undertake all relevant training consistent with the requirements of the post. Accessing personal and confidential data Always ensuring full patient confidentiality, adhering to Information Governance Policies To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures. To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods. To provide clear and concise information to all patients and external agencies To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner. To attend any meetings as and when required To assist the management team when required To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness. To always adhere to FCMS Policies and Procedures Physical Effort Staff often remain seated, at one desk, for most of the working day. Mental Effort Work pattern can be interrupted by the telephone or staff enquiries. Workload regularly re-assessed and prioritised to meet required deadlines. The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs. Emotional Effort Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives. Supporting vulnerable patients and callers Managing situations that can often be emotional, given the patients health status. Managing stressful situations i.e., workload and time pressures Dealing with conflict, over a variety of issues Ability to remain calm when other people are panicking or distressed. Information Systems: Work with the IT support team, to ensure effective management of Information and Communications Technology within the service. Information Governance: Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met. Safeguarding Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility. Training and Support: Identify own training needs and others and participate in relevant in-service education. Ensure all mandatory training is undertaken and maintained. The post holder will be expected to attend any necessary courses that provide relevant training. Other duties are required: This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. GENERAL: To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and Procedures To observe national and local policies and procedures in respect of: o Fire o Data Protection Act o Infection Control Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).