Total 5,547 Customer Service job vacancies in Birmingham, West Midlands, B32 3QJ

Serves as a Staff Support Specialist (MSS-1) at a Terminal facility. Responsible for tactical, strategic, and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level. The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System. Specialists must have the ability to apply this knowledge to the analysis, evaluation and development of new methods, studies, approaches, and procedures. The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives. Must be able to communicate clearly and tailor their message to the target audience. While not required, hardware/software experience is desirable. Some travel will be required. For the assigned Facility/Duty Location, performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty. Communicates intra / inter facility as well as among various lines of business and industry. Makes recommendations for new projects/studies, taking into account available resources and the accomplishment of facility goals and objectives. Applies expertise toward the completion of projects/studies and facility reports. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures. Conducts investigations, evaluations, and briefs facility personnel. Develops methods to improve customer service and the quality of support provided. Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location. May perform duties outside of the facility commensurate with grade and experience. Depending upon facility structure, reports to an assigned MSS-2, 3 or 4, who provides administrative direction for facility assignments, in terms of broadly defined missions or functions within areas of specialties. The incumbent is responsible for planning, designing and completing work assignments independently. Results of the work are technically authoritative and are normally accepted without change. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

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• Administer Special Park Uses permits
• Educate, interpret, and inform visitors about resources, conservation, laws, and regulations
• Coordinate, track, plan, and facilitate entire permitting process for park visitors and staff, including the billing and payment process, and field monitoring for special use permit activities.

WHAT IS THE OFFICE OF THE CHIEF PROCUREMENT DIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: PROCUREMENT

The following are the duties of this position at the full working level.

-Advises and supports OCPO Senior Managers and Executives in developing and directing controls for IRS procurement and contract programs. Consults with and furnishes authoritative advice and guidance to staff. The employee is responsible for devising sophisticated pricing arrangements and for managing all contractual aspects of the services and systems acquisition process. Primary point of contact and authority for OCPO Senior Managers and Executives on acquisition approaches and alternatives, market analysis and outcomes the drive the acquisition approaches for major procurement of supplies, services (including information technology, architectural and engineering, or research and development) using broad authority and oversight within warrant level to legally bind and obligate agency funding through contract issue cure notices and terminate contracts for convenience or default.

-Takes a leadership role in coordinating and representing the Office of the Chief Procurement Officer on complicated and controversial acquisition issues with all impacted parties. The employee must be prepared to defend the acquisition strategy, competition approach, or award summary or other positions due to challenges from a variety of entities such as congressional staff members, state government, or other federal government authorities such as Government Accountability Office. Serves as a leader for the short- and long-range planning, development, coordination, and implementation of very broad and complex procurements that impact support services and information technology for Internal Revenue business units. Knowledge of related disciplines and functions involved in the acquisition process, such as design or system engineering, integrated logistics support, financial management, and their interrelationships with contracting. Advises and supports the OCPO Senior Managers and Executives, Program Managers, and COR's in developing and directing controls for IRS procurement and contract programs. Consults with and furnishes authoritative advice and guidance to staff. Consults with and furnishes authoritative advice and guidance.

-Develops and maintains innovate contractual language, terms, and conditions. Serves as a program contractual authority and advisor on the acceptability and applicability of contractual matters related to procurement actions. Interprets and applies Federal Acquisition Regulations (FAR), Department of Treasury Acquisition Regulations (DTAR), and Internal Revenue Service Acquisition Procedures (IRSAP) to every acquisition regardless of type of procurement and dollar threshold. Responsible for reviewing acquisitions strategies recommended by program officials to ensure accuracy, quality, adherence to FAR, DTAR, and IRSAP prior to approving streamlined and innovative acquisition strategies that bring the greatest value to the IRS mission.

-Serves as the subject matter expert for other contracting professionals in the Office of Procurement Operations by utilizing experience, knowledge, and training to guide, coach, and mentor contracting professionals through establishing acquisition strategies, navigating challenging procurements, responding to protests, responding to Freedom of Information Act requests, responding to congressional inquiries, drafting negation strategies, drafting award decisions, analyzing the impact of new legislation, and procurement policies on procurement actions.

- Approves acquisition strategies, evaluation criteria, appoints contracting officer technical representatives, award decisions, negotiation strategies. Participates and collaborates with IRS senior executives, program managers, attorneys, small business specialists, procurement policy, and senior procurement executives on contract review board prior to approving acquisition strategy.

• Receives and screens incoming telephone calls and refers them to the appropriate staff when unable to resolve issue and/or concern demonstrating professional code of conduct and effective/polite communication to provide exceptional customer service.
• Maintains the Chief Nurse's schedule via outlook calendar and reschedules appointments needed/required by Chief Nurse.
• Schedules and plans meetings including space and auto-visual reservations, notifying attendees, preparing agendas, arranging meeting rooms, transcribing, and distributing minutes.
• Responsible for transcription, routing, distribution, maintaining files, and uploading to Share Drive any minutes and/or documents from designated Nursing Service and/or assigned meetings within the overall Nursing Service.
• Prepares, routes, and tracks internal and external correspondence and documents and processes incoming and outgoing correspondence.
• Tracks all proficiency/performance reports, emailing NMs reminders of upcoming due dates and reporting reminders monthly in Chief Nurse/NMs meetings. Identifies ways to streamline and improve processes related to time management and record keeping ensuring accuracy, timeliness, and compliance.

The primary purpose of this position is to perform numerous tasks which are dissimilar in kind, but which have in common the purpose of assisting the work of one or more persons in an organization. The incumbent is responsible for aiding with a variety of problems and inquiries which are received in person, telephonically, or by referral from other secretaries, receptionists or support staff in the Executive Suite. He/she drafts correspondence, such as routine official correspondence, social and personal acknowledgments, congratulatory letters, and routine office reports. He/she is responsible for performing typing on a computer keyboard wherein the work requires competitive level proficiency in typing as well as knowledge of office software systems. Other duties include, but are not limited to:

Data Collection and Tracking Support

• Performs work involving the collection, compilation, and/or tracking of data and statistical information.
• Functions as the service timecard coordinator ensuring timely submission of all timecards for final approval.
• As Lead Timekeeper, correctly posts and tracks time and attendance for service employees and contractors following all training and guidance provided by Payroll Department and Supervisor.
• Maintains organized records to support timecard entries, maintains records of leave and attendance.
• Provides reports to supervisor as required regarding leave usage and completeness of subsidiary records.
• Maintains information needed for budget purposes.

• Receives and controls incoming correspondence.
• Processes incoming and outgoing materials such as correspondence, reports, and mail routing, memorandum, and other forms of written communication.
• Prepares manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific medical and/or other technical terms.
• Evaluates data collection forms and coordinates incoming data from a variety of sources.
• Researches, prepares, and reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate.

• Schedules appointments, coordinates meetings, schedules conferences and reserves rooms for meetings.
• Researches and provides background on subject matter of meetings without direction.
• Attendings meetings, prepares meeting minutes, and follows up on action items with the appropriate staff independently.
• Incumbent will work closely with the Chiefs' BMS in the scheduling and planning of the Chiefs' calendars to schedule committee responsibilities, public engagements and occasionally assists patients with issues as a Service Line Advocates (SLA).
• Coordinates and prepares all the Chiefs' travel arrangements and accommodations. Schedules service meetings takes minutes and tracks action items.

Contract: 35 hours per week plus sleep in shifts

Salary: Up to £26,582.40 (includes sleep in shifts)

Location: Leeds

LCS are looking for committed and enthusiastic Residential Childcare Support Workers to work full time 35 hours plus 2 sleep ins per week with the opportunity to work additional hours.

You will be working on a rota basis which may include evening and weekends. Flexibility in your availability is a must!

Our vision is to make a positive and lasting difference to young people who have been in care and are moving towards independence. We provide young people with accommodation/housing, as well as support them to move towards independent living and educational achievements.

As a Support Worker your role involves engaging, motivating and encouraging young people placed in their individual flat or shared house.

Young people supported by LCS are vulnerable and you are responsible for ensuring that the home in which you are working provides a safe, welcoming and healthy environment for the young person living there.

DUTIES WILL INCLUDE:

• Offer practical support and guidance to young people in line with their individual care plan to enable them to develop skills needed to live independently and to achieve in their education
• Maintain positive working relationships with young people, staff and professionals by communicating effectively at all times.
• Support a young person in Education, Employment and Training, who is working towards an accredited learning qualification, by evidencing work completed and submitting this to the relevant instructor.
• Maintain appropriate links in the community - e.g., educational provisions, sport centre, youth clubs.

ALL APPLICANTS MUST HAVE:

• Flexibility in their availability as the roles involve shift work - sleep-in nights, evenings and weekends
• Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent, or be willing to study towards this
• Experience of working with attachment and trauma is desirable
• Experience of working with challenging behaviour and or mental health issues is desirable
• Have an understanding of the issues that face young people in care
• Be willing to travel so a full driving licence and access to a vehicle is desirable, although good public transport links are available in this area should you have no access to a vehicle
• Computer experience to an intermediate level

WHAT WE OFFER:

• On-the-Job Accredited Training
• Opportunities to gain NVQ Qualifications
• Access to accredited online courses/qualifications
• Regular Supervisions
• Pension scheme
• Employee discount scheme
• 28 days' Annual Leave (including bank holidays)
• Cost of travel is covered above £5 to support with commute

The successful candidate will be required to complete an enhanced DBS Check for this position. LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.