Total 4 Customer Service job vacancies in Bengaluru

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information –

What you will be doing

• Provides technical support activities for a software production processing environment
• . Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems
• .Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

What you bring:

• 3 to 8 years of experience
• Good experience in Java Web application debugging, Linux and Bash/Shell/Python Scripting
• Basic Exp in Middleware (Tomcat or any other web server), Basic Networking, SQL.
• Good to have exposure in Streaming Data (Preferably Kafka) & ELK stack is preferred.
• Working knowledge on log monitoring (Splunk, ELK) & monitoring/Debugging (Dynatrace)

What we offer you:

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Linux Support with Scripting (Banking Domain) - Rotational Shifts

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This IST team involved of our technology support Team. Involves in implement, maintain and support applications software that is delivered on time and within budget. for CIO Platform Services Team in the Global Delivery Organization

What you will be doing

• Involving in Production Support
• Handles inquiries and resolves issues.
• Assists in daily coordination of various assigned projects.
• Handles Environmental Impact Analysis, Install Plans and Operational Readiness procedures

What you bring:

• Should have experience in 4-9 years of hands-on-experience in Linux, Python, scripting, Production support knowledge, Database knowledge
• Hands of experience in (Azure, Dynatrace, Splunk, NetXMS, WSO2)
• Hands on experience in Google API, Apigee,Zapier,TIBCO Api Manager ,IBM App Connect ,FIS Code Connect
• Flexible to work in rotational shifts and on call support

What we offer you

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Type Of Hire :

Education Desired :

Travel Percentage :

Java,Unix,SQL Application Support - Rotational Shifts (24/7)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

DataNavigator is a dynamic product that supports banks, processors, issuers, acquirers and retail lines of business globally to obtain a real-time enterprisewide view of all transactions and consumer interactions flowing through the system. This endless stream of information has to be stored, aggregated and analyzed.  DataNavigator optimizes the Transaction Research, Exception Management, ATM Management, Settlement and Reporting functions in one central location.

What you will be doing:

• Provides technical support activities for a software production processing environment
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components

What you bring:

• Candidate should have 3 to 6 years experience in Java Unix SQL Production support
• Flexible to work in shifts
• Good Knowledge in Unix commands and Unix Shell Scripting & Good Knowledge in web server/app server architecture
• Application Servers JBOSS ,Web Server Apache Tomcat,Tools Eclipse, Putty, ANT

Added Bonus if you have:

• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
• Knowledge of financial services industry

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

1. New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings.
2. Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.
3. Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.
4. Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.
5. Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services.
6. Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services.
7. Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system.

Requirements:

• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills to build rapport and maintain positive relationships.
• Problem-solving ability and a proactive approach to addressing client concerns.
• Patience and empathy when dealing with client inquiries and issues.
• Organizational skills to manage multiple clients and tasks effectively.
• Proficiency in using office productivity software.
• Previous experience in a client-facing role or customer service is preferred.