Total 218 Customer Service job vacancies in Bedford, MK41 0RG

Customer Service Administrators

Start date - 2nd September

Bedford - Office based ONLY

Working hours - you will work on a rota, working either 07.30 - 16.30 or 08.30 - 17.30 Monday to Friday, you will be required to work 1 in 3 Saturdays working 08.30 - 17.30

£14.44 per hour

Temporary - 3-4 months with possible extension

We are searching for several Customer Service Administrators to join our prestigious client based in Bedford. We are looking for customer focused individuals to support engineers over the phone and via email. You will be re-booking appointments when engineers are unable to complete work. You will need to gather all necessary information accurately for the job to be completed accurately. It is important to have excellent attention to detail, be a good listener and a strong communicator.

If this role sounds interesting to you, please apply immediately as the role is starting on 2nd September.

The role

• Take calls from engineers with updates on jobs.
• Re-book jobs when the engineer is unable to complete the work.
• Reallocate work when engineers are absent.
• Updating various systems when jobs are completed.
• Gather information from other teams to close jobs.
• Update the system accordingly with the details of work that needs completing.
• Update an Excel spreadsheet.
• General administration.
• Assist engineers and customers with queries over email and phone.

Skills and experience required.

• You must have strong written and verbal communion skills.
• Must be confident using a computer.
• Previous customer service experience within retail or a call centre essential.
• Previous administration experience desired, not essential.
• Must be a natural problem solver.
• Must be committed and hard working.
• Knowledge of Excel advantageous.

The company

• Professional office environment.
• Friendly team.
• Parking on site.
• Subsidised canteen on site.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Our client is looking for a planning support assistant to join their team on a short term contract until the end of November 2024.

Key responsibilities:

• Providing planning support
• Administer/manage the documentation system for all planing applications and appeals
• Dealing with amendments
• Input to database
• Preparing appeal questionnaires
• Managing comments from neighbours
• Dealing with redactions

You will need:

• Previous planning experience
• Experience working with councils

If you have the experience or would like to know more, please apply now!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Professionalism 1. Maintain and update relevant knowledge and skills, undertaking and completing further training and academic qualifications as appropriate to the role and service requirements. 2. Adhere to all trust policies, guidelines and standards ensuring a high standard of personal and professional behaviour and dress is maintained at all times whilst acting as an ambassador for the trust and a role model to others. 3. Manage own time effectively, ensure good time keeping in relation to shift commencement and breaks. 4. Maintain professional boundaries and working relations with patients and colleagues, appropriately declaring any conflict of interest. 5. The post holder may be deployed/expected to work in any part of the organisation should the need arise to ensure patient safety is maintained. Communication 1. Communicate clearly and appropriately with patients, their relatives/friends, colleagues and all other members of the multidisciplinary team, including responding to queries, answering the phone, taking messages, and passing on written and verbal information. 2. Identify patients individual communication needs and assure correct communication support is provided to those who need using available translating services. 3. To comply with the trust information governance policy and patients confidentiality. 4. Provide patients with information and advice ensuring that the information provided is in a format which meets their needs e.g. large, Braille or other languages, complying with AIS standards. 5. Maintain a high standard of professional behaviour and ensure effective communication with all members of the multi-disciplinary team, patients, carers and relatives, mindful of own and others body language and barriers which may affect communication. 6. Participate in discussions about patients care and ward/clinic/departmental issues at safety huddle /handover meetings.

Bedford Borough Council are looking for ASYE social workers

This will be in a Children services.

JOB PURPOSE:

1. To carry a workload, in accordance with the requirements of the Assessed and Supported Year in Employment (ASYE), and the experience and capability of the individual social worker. Supervision will reflect the requirements of the ASYE.

2. To work under guidance within relevant current legislation and the procedural framework of Bedford Borough Council (the Council).

3. To work under guidance collaboratively with children, young people and their families/carers to assess their needs and plan and deliver services in accordance with the social work team's service area.

MAIN DUTIES AND RESPONSIBILITIES:

1. Under guidance and closely supervised to work in partnership with children, young people and their families/carers and, through building effective relationships, to elicit their needs and views and promote participation in decision making.

2. Under guidance and closely supervised to undertake assessments, in accordance with statutory/regulatory and operational standards, policy, and procedures for the service

3. Under guidance and closely supervised to plan, implement and review a range of interventions for service users in accordance with statutory/regulatory and operational standards, policy and procedures for the service.

4. Manage a workload in accordance with the requirements of the ASYE.

5. Make pro-active use of supervision in accordance with the requirements of the ASYE in order to support development across the Professional Capabilities Framework and to meet the objectives of Performance Development Reviews.

6. Maintain accurate and up to date records safely and confidentially in accordance with the Council's policies and procedures.

please email your CV to Delanie.heyes@servicecare.org.uk

The Key Responsibilities of the post are: To participate in routine Reception service. Working alone if required and prioritising work accordingly. To be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene. Undertake training for prevention and control of infection. To manage a large throughput of patients, treating each as an individual and to behave professionally at all times.

Remain composed at all times. Show empathy when dealing with emotionally distressed patients or those receiving bad news. Be able to concentrate whilst working in a busy, potentially noisy environment. Prepare all relevant documentation for clinics, making sure patient labels, new referrals and results are all available in the patients notes. Maintain relationships with clinical staff. Liaise with consultants and secretaries regarding queries with clinics and booking teams for copies of referral letters. Ensure PIMS is fully maintained, all patient information up to date and clinics are appropriately cashed up and patients added to waiting lists where appropriate. Arrange for patients records are tracked and returned to the Records Library or relevant secretary after each clinic session. Ensure that the Reception area is well maintained at all times, this may involve liaison with Domestic and Estates departments. Book results in to clinic Assist in covering the absences of other Reception staff as and when required in all areas of the Trust. This may involve working across different areas. Arrange photocopying as required. Deal with daily internal and external post. Any other duties relevant to the area of work.

In this role Muntons will provide:

- Competitive rate of pay, reviewed annually

- Company pension contribution at 5%

- Health Cash Plan with Reward Scheme

- Life Assurance

- Company profit based bonus

- Flexible working arrangements

- myStaffShop membership

Key responsibilities:

Our 1st line support analyst is the first point of contact for users across the business who have technical issues or queries. Providing initial troubleshooting and problem-solving assistance, either by phone, email, chat, or remote access.

Escalating to, and working closely with the wider IT team, to resolve more complex issues while engaging with our users to ensure they are kept up to date with progress and expected resolution.

Key tasks:

- Answering user queries and requests in a timely and professional manner

- Taking ownership of tickets raised via our helpdesk system, tracking progress and updating accordingly

- Prioritising and escalating tickets to 2nd/3rd line support as required

- Identifying and resolving common technical issues, such as password resets, network connectivity, software installation, hardware configuration, etc.

- Following up with users to ensure their satisfaction and closure of tickets

- Support & installation of end user devices, typically including:

o Desktops, Laptops - Windows 10 & 11

o Imaging of Desktops/Laptops (Intune/Autopilot)

o Mobile Phone Management (Intune)

o Konica Printers - SafeQ & FollowMe Print

o Microsoft Office 365 Applications (Word, Excel, Outlook, Teams etc)

- Creating and updating documentation and knowledge base articles

- Collaborating and communicating with other support teams and IT staff

- Keeping up to date with the latest technologies and best practices

Job Advert

Are you a Customer Service Advisor looking for a new role? Movianto Bedford is hiring.

You'll be working 37.5 hrs a week, Monday to Friday and will be paid £25,750 per annum until the end of February 2025.




Benefits

We don’t work on weekends. Additionally we have an onsite gym, discounted PureGym memberships, 33days of annual leave including
bank holidays as well as the option to buymore, free flu vaccine, a workplace pension, access to simply health and other
perks.You’ll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and
savings.





Purpose of the role

Responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries
via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.

Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures ensuring that service
is resumed as soon as possible.

Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and have a passion
for exceeding expectations.

You will record all communication on the company CRM system to ensure we have full traceability of any Customer Service Query. Due
to the nature of the services provided by Movianto UK, resolution times are critical to ensure that Patients are not adversely
affected by service delays or failures.



Key Responsibilities

• Be the initial point of contact for Customer Service queries received by telephone and email, recording all required information
correctly on Sunrise CRM.

• Taking full ownership of queries from start to finish you will investigate and resolve Customer Service queries, such as Late
deliveries, Damaged deliveries, Temperature excursions, Delivery ETA’s & Shortages etc.

• Fully accountable for updating Clients on query updates and ensuring that Client are aware of the investigation status and its
progress.

• Liaise with Warehouse & Transport teams to investigate the root cause of any service failures, identifying preventative and
correct actions.

• Record and process Goods Uplift/Returns requests and liaise with the Client/Customer as required.

• Liaise with Clients and Customers in a courteous & professional manner, keeping them updated throughout the query and realigning
their expectations when required.

• Proactively manage all open Incidents ensuring that they are closed as quickly as possible in line with Customer and Movianto
SLA’s.

• Support the Internal Key Account Manager, providing information when required.

• Process Order Upgrade Requests and ensure that the correct party is billed for the additional cost.

• Log all Adverse Drug Reaction/Product Complaints, forwarding them on to relevant individuals and departments.

• Log and process Customer complaints in line with the complaints procedure.

• Monitor Critical Consignment deliveries reporting all required information to the Clients as required.

• Maintain administration, filing & Client specific KPI’s.

• When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.

• Actively participate in process improvement projects, contributing and assisting the Internal Key Account Manager.

• Identify and escalate any potential financial loss issue within the business.

• To ensure all applicable Company Quality procedures are followed at all times.

• To undertake any reasonable request that may be required from the business







Technical and Behavioural Skills

* Previous Customer Service experience ideally in a B2B Customer Service team
* Able to carry out investigations to identify root cause analysis of any service failures
* Good communication skills both verbally and in writing
* A professional and courteous telephone manner
* Competent in the use of Microsoft packages with strong typing skills
* Able to work under pressure and to strict deadlines
* Able to work effectively as a team or individually
* Excellent organisational skills with the ability to prioritise workload
* Good attention to detail
* Strong accuracy and data entry skills
* Passionate about good Customer Service
* Takes personal responsibility for delivering high quality of work
* Demonstrates respect and is courteous to all teammates, and external stakeholders.
* Takes personal pride in the work and achievements of both self and others.
* Demonstrates an awareness of the importance of customer satisfaction and shows interest in customer needs.
* Willingness to try new approaches and adapt to changes, providing constructive feedback
Desirable:
* Ability to identify preventative & corrective actions
* Trend analysis of service failures
* Working knowledge of Movianto UK SOP’s
* Ability to influence Customer both internally and externally



Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.

If you would like to find out more information about this role, please see the attached job specification.

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Recommend a friend

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!

Proud member of the Disability Confident employer scheme

Salary: £ 10.65-£15.00 depending on the shifts and experience.

Working Hours: Flexible

Start Date: Immediate Start - Subject to successful application

We are looking for experienced, confident and reliable Healthcare Assistants. You will need good communication skills and the ability to work in a variety of healthcare settings providing advanced notice and short notice cover.

You will work as a member of a team in maintaining and delivering a high standard of resident care. You will implement and effectively assist in the day-to-day running of all prescribed resident care packages and assist in the meeting of all their basic care needs. You will be expected to work to a high level under the supervision of qualified nursing staff.

Essential skills required for Healthcare Assistants

Skills/abilities:- Ability to uses own initiative, plan own work and prioritise a patient’s care needs , Ability to work without direct supervision , Ability to work within a team , Good communication skills , Motivated to learn , Maintains a mature attitude , Possesses a responsible attitude.

Knowledge:- Knowledge of care giving , Has an empathy and understanding of issues encountered by patients with care needs.

Essential Training/ education:- Evidence of relevant statutory and mandatory training; Manual Handling, First Aid, Basic Life support, Health & Safety, Food Hygiene/Infection Control, Nutrition and Hydration

Experience:- Recent experience of caring for patients.

Other requirements:- Ability to travel to varying work locations during unsocial hours.

Benefits:

Competitive rates of pay
Flexible working hours
Free mandatory and service-specific training
Ongoing professional maintenance (appraisals & clinical supervision)
Applicants will:

Undergo a full enhanced DBS check or evidence of online DBS check
Require two professional references
Need to complete the free online training if they do not have valid training certificates.
Preferably Applicant must have:

Minimum of 6 months experience into care sector within the UK
Vaccination
Desirable:

UK Driving License
Flexible working hours

If you have the skills, attitude and experience to be successful in this role, we want to hear from you today.

The Technical Programme Manager will be responsible for managing the technical direction of the Digital Delivery Department and manage a small Team of Technical Consultants supporting the delivery and future development of the Trust’s Digital Strategy.

As Technical Programme Manager, you will continuously drive excellence in all aspects of the technical direction of the Digital Strategy to build our shared best practices. Projects will be delivered with care and attention to research, data, and organisational governance.

Reporting to the Head of Digital Delivery, the post holder will work as part of a dynamic Team, and in collaboration with other Executives and Programme Directors, in assuring delivery of the agreed East of England business plan and delivery portfolio.

This will include agreeing work programme priorities for each portfolio for the year, ensuring appropriate resourcing and establishing and embedding the required programme governance and reporting arrangements.

A solid foundation in developing technology solutions in a health care setting is vital, complemented by distinguished leadership and communications skills, pivotal in fostering collaborative endeavours with a diverse range of stakeholders inside and outside of the Trust.

East of England Ambulance Service is an organisation that is leading the way across the UK in providing patients and the NHS with innovative solutions to provide the best levels of care.

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us

Please refer to the attached Job description for a detailed overview and the main responsibilities of this role


This advert closes on Monday 26 Aug 2024

Service Advisor vacancy - Bedford

Location:Bedford
Salary: £28,000 - £30,000 basic, £36,000 OTE.
Working hours: Monday to Friday 8am - 6pm, 1 in 3 Saturdays from 8:30am - 1pm.

We are recruiting for a Service Advisor for our client's showroom in Bedford.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art showroom, great team and company that offers fantastic training & promotion opportunities.

They are part of a great company that have a great reputation for progressing their staff and fostering a welcoming envirnment.

Benefits:

• Employee car scheme
• 22 days holiday plus bank holidays
• Discounted shopping, gym and dining benefits
• Competitive bonus structures
• Cycle to work scheme

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Requirements:

• Previous experience as a Service Advisor
• Full driving license

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18483

Resourcer: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

We are looking to recruit a Service Driver to join our toilet department in our Bedford depot.

About You:

Essential Criteria

Minimum Class C1 + E driving licence
Driver CPC which must have at least one days’ CPC banked for each year after the card was obtained
Digital Tachograph Card
Desirable Criteria

Experience in a similar position
A good geographical knowledge of the local area
About the Role:

The role will involve the loading, delivery, servicing and collecting of our fleet of portable toilets throughout the surrounding region to our customers. This will be done by upholding the Nixon Hire values at all times ensuring work is carried out in a safe and timely manner

Work with CNS team to manage the corporate caseload at Bedford Hospital. New patient assessments and medical support to the nursing team. In conjunction with medical colleagues, carry out daily management of patients ensuring they receive appropriate medical assessment and care. Review patients regularly with medical colleagues and other members of the multidisciplinary team and agree a management plan liaising closely with the ward teams. Participate in multidisciplinary ward team meetings Attend to the needs of individual patients, their families and/or carers, attending family meetings and case conferences as required. To liaise with, and provide advice to, General Practitioners, and other members of the Primary Healthcare Team in assisting in the support of patients in the community Provide medical advice and consultation to the hospital and follow up outpatient consultations for colleagues as required. Keep accurate, professional and contemporaneous records. Ensure that all prescribing is in accordance with Bedfordshire Hospital policies and statutory requirements. Liaise with other health professionals in a variety of contexts to plan and review care required. Support the CNS team including any nurse prescribers with clinical and education supervision. Provide guidance on ethical issues emerging in relation to patient care. Work with the Governance and Clinical teams in overseeing and maintaining Support the End of Life Strategy by contributing to teaching programme