Total 66 Customer Service job vacancies in Bedford, Bedfordshire, MK44 2DA

Clinical Deputy Care Home Manager - Fernleigh Court Care & Nursing Home, Kempston, Bedfordshire MK42 7FY - Part of The Country Court Family
Hours: 45 Hours per week, working weekends on rota , working on the floor at least 3 days a week and 1 supernumerary.
Nestled in Kempston, Bedfordshire, our nursing home extends a warm greeting from the moment you step inside. With expertise in nursing, residential, dementia, and respite care, the home accommodates up to eighty residents.
ABOUT YOU
Are you an experienced ambitious Clinical RGN with a valid PIN looking to take your next step in your career? You will be supporting the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors:

Have strong leadership skills & are highly motivated
Have a friendly & caring attitude
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
Valid NMC Pin

ABOUT THE CLINICAL DEPUTY CARE HOME MANAGER ROLE
Within your role as the Clinical Deputy Care Home Manager you can really make a difference to our residents’ lives. Some of your responsibilities will include:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff.
Support the Manager in the implementation of all policies, procedures, and business objectives.
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.

Please note: You will be required to cover some shifts on the floor as required night or day.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of over 2,800 employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
IN RETURN
You’ll be joining a family business and working alongside a real team-spirited group of people. You’ll also benefit from the following benefits:

Free DBS Check and reimbursement for Annual Nurse RGN PIN Registration cost
Enhanced Bank Holiday rates at Christmas and New Year at Double time, all other bank holiday paid at Time and a Half
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme *
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Free Uniform

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Clinical Deputy Care Home Manager role sounds like a job for you.
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

Care Assistant Nights- Fernleigh Court Care & Nursing Home, Kempston, Bedfordshire MK42 7FY - Part of The Country Court Family
Hours: Nights,44 Hours per week, working weekends on rota (Shift Times 20:00-08:00)
Nestled in Kempston, Bedfordshire, our nursing home extends a warm greeting from the moment you step inside. With expertise in nursing, residential, dementia, and respite care, the home accommodates up to eighty residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT (NIGHTS) ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working night shifts
Able to engage well with the residents and their families
Have good written & verbal communication skills
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.
You may have experience as
Care Assistant, Carer, support worker, dementia, Alzheimer’s, care worker, health and social care, healthcare, senior care assistant.

Senior Care Assistant-Days- Fernleigh Court Care & Nursing Home, Kempston, Bedfordshire MK42 7FY - Part of The Country Court Family
Hours: Days, 46 Hours per week, working weekends on rota (Shift Times 07:45 – 20:15 )
Nestled in Kempston, Bedfordshire, our nursing home extends a warm greeting from the moment you step inside. With expertise in nursing, residential, dementia, and respite care, the home accommodates up to eighty residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:

Aiding residents emotional well-being and social needs
Administration and monitoring of medications to residents.
Supporting residents at meals time
Mentor & assist new employees.
Implement, monitor and review care plans to meet residents specific needs.
Plan, allocate & supervise the work of the team of care assistants

*This is not intended as an exhaustive description of duties, please see the job description for full details.
ABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Experience as a Senior Care Assistant & leading a team.
Be no stranger to working night shifts
Have a friendly & caring attitude.
Able to engage well with the residents and their families
Have an understanding of people with Dementia
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.

Care Assistant Days - Fernleigh Court Care & Nursing Home, Kempston, Bedfordshire MK42 7FY - Part of The Country Court Family
Hours: Days,44 Hours per week, working weekends on rota (Shift Times 08:00-20:00)
Nestled in Kempston, Bedfordshire, our nursing home extends a warm greeting from the moment you step inside. With expertise in nursing, residential, dementia, and respite care, the home accommodates up to eighty residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE CARE ASSISTANT (NIGHTS) ROLE
Within the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:

Helping our residents with personal support and care
Aiding their emotional well-being and social needs
Supporting residents at meals time
Interacting with our residents on a personal level
Maintaining and developing the residents care plan to ensure their needs are met

ABOUT YOU
Our fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Be no stranger to working night shifts
Able to engage well with the residents and their families
Have good written & verbal communication skills
Have an understanding of people with Dementia.
Experience as a Care Assistant is preferred but not essential
Have an NVQ Level 2 in Health & Social care or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.
You may have experience as
Care Assistant, Carer, support worker, dementia, Alzheimer’s, care worker, health and social care, healthcare, senior care assistant.

Be part of making lives better as a Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

Experience is essential for this position What you will be doing

You will join an inclusive and supportive team that works well together to provide care to people with mental illness, personality disorders, mild learning disability and/or drug and alcohol complications, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

Where you will be working

Location: Aberbeeg, Abertillery, NP13 2DA

Aberbeeg is a low secure hospital for men. Our Multidisciplinary Team (MDT) puts least restrictive practice at the centre of every individualised plan of care.

Aberbeeg is located within the boundaries of the county borough of Blaenau Gwent. Set in 11.5 acres of land with beautiful views of the Welsh countryside.

What you will get

• Annual salary of £25,743.90 (40.25 hrs per week)
  
• The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
• Free meals and parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There are also a range of other benefits including retail discounts and special offers and much more.

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Teaching Assistant and Learning Support Assistant Work in Bedford

Are you searching for a classroom-based position in the Bedford area, a role in which you can support the children and the class teacher?

Tick Education currently have Teaching Assistant and Learning Support Assistant Work in Bedford. This job role offers flexibility along with opportunities for further growth, development and experience.

If this sounds like the role for you, then we would love to connect with you! Tick Education work with a variety of schools in and around the Bedford area who have openings for support staff.

We are seeking for proactive, passionate and punctual candidates. Candidates who have enthusiasm and experience are highly pursued as well as having the following attributes:

· Compassionate

· Positive

· Approachable

· Dependable

In return Tick Education can provide the right candidates with opportunities for professional development, flexible schedule and classroom experience. We provide daily, short-term and long-term positions.

Why Tick Education?

Tick Education supply compliant and committed teaching staff across Bedfordshire, Northamptonshire, Buckinghamshire, and Hertfordshire. Tick Education have a combined 40 years’ experience in the education recruitment sector and draw from a wealth of industry knowledge.

When working for us you can expect a personalised service, a dedicated consultant and a variety of roles. We develop excellent relationships with our candidates and clients alike. Our experience has given us a real understanding of our clients’ needs and what our candidates value most.

Safeguarding

Tick Education have a commitment to safeguarding and promoting the welfare of children. Each applicant will be subject to stringent vetting and safeguarding checks. All our positions involve regulated activity with children. When appointing individuals to engage in regulated activity with children, the correct pre-appointment checks are carried out to help identify whether a person may be unsuitable to work with children.

So how do I apply?

To find out more about our Teaching Assistant and Learning Support Assistant Work in Bedford then please get in touch today and send in your CV to info@tickeducation.co.uk. We will give you a call and set up a registration with you, where we will discuss your requirements. Alternatively go to www.tickeducation.co.uk and click the “Apply” button.

Location: Milton Keynes

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Service Advisor

- Position: Service Advisor
- Location: Bedford
- Basic Salary: Circa £30,000 + Bonus (Depending on experience)
- OTE: £35,000+
- Working Hours: Monday to Friday 8:00am - 6:00pm, Saturdays on a rota
- Manufacturer training and development opportunities

We are currently advertising on behalf of an Automotive main dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Bedford area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £30,000 with OTE of circa £35,000.

To apply for this Service Advisor position, please forward your CV to Tom thacker quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

The major duties include but are not limited to:

• Provides a positive, welcoming message and courteous, helpful service to arriving and departing patients, visitors, and staff;
• Works effectively as part of the transformational team dedicated to enhancing the Veteran Experience and Patient Centered Care;
• Responds to all telephone calls and face-to-face inquiries;
• Assists with locating staff, bus information, taxi information, and other general information;
• Provides accurate and timely responses to request for information and directions;
• Directs Veterans, family members and other visitors to the appropriate office or service within the facility;
• Provides follow-up to Veterans and visitors leaving the facility by inquiring if their questions and needs have been addressed during their appointment or other business at the facility;
• Locates appointment information for patients;
• Initiates appropriate action as needed (i.e., wiping off chairs, wheelchairs, etc.) to maintain a safe and sanitary environment within the facility; and
• Performs other duties as assigned.

Work Schedule: Full-Time, Monday-Friday, 7:30am-4:00pm
Recruitment & Relocation Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Telework: Not Authorized
Financial Disclosure Report: Not Required

Starting at $35,599 Per Year (GS 3)

The Service Manager for the Children's Services Clinical Service line has responsibility for managing all aspects of operational delivery within the clinical specialty to the agreed quality standards and within the resource and income base available in a large Clinical Specialty

To ensure that service delivery standards are achieved (for instance, wait time milestones)

Work collaboratively with the General Manager, Clinical Leads, Matron, other Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed.

Ensure that financial controls are established and maintained within the scope of the clinical specialty.

Act as a champion for patient safety, operational effectiveness and quality.

Work in partnership with colleagues across the Trust to drive the achievement of the Trust’s corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards incorporating quality, safety, contractual, financial and people.

Lead by example and act at all times as an ambassador for the Trust, championing the Trust’s values and upholding the highest standards of behaviour and compassion for all colleagues.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Service Delivery and Improvement

Ensure the efficient organisation of clinical and non-clinical services within Children's Services, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources (National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc).

Communicate information in relation to service delivery to a range of people at all levels within and external to the Trust; providing explanation as appropriate for any breakdown in service delivery.

Continually analyse service performance data against regional and national data, taking into account potentially conflicting information and develop service improvement plans.

Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required.

Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty.

To undertake annual business planning and develop plans for the Clinical Specialty.

Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group.

Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical services.

Financial and Performance Management

Operate as accountable budget holder for the relevant clinical specialty budget within a large clinical service and be accountable for all pay and non-pay expenditure.

Ensure that budgets are managed in accordance with the Trust’s Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit.

Ensure the clinical specialty meets the required performance standards.

Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance form the standard/milestone.

Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken

Communicate the terms of the SLA throughout the relevant clinical specialty as required for proactive and sound financial management

Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans their implementation as part of financial recovery processes

Create formal reports on service delivery performance and improvement to be shared Trust wide and with external partners

Develop capital and/or revenue business cases in conjunction with the General Manager for the Programme Investment Group

The Children’s Services Manager will lead on development, implementation, establishment and review of performance management systems within the scope of the relevant clinical specialty - it is critical that this is done collaboratively with other clinical specialities within the Group

Risk Management and Governance

Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with the Trust Infection Control policies and clinical guidelines

Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of governance plan for Clinical Specialty

Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place

Work collaboratively with colleagues to ensure that risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile

Work collaboratively with colleagues to address complaints and incidents appropriately – lead the learning from such events to ensure that learning is achieved across Clinical Specialty

Workforce management

To line manage staff in accordance with the Trust’s policies and objective.

To ensure appropriate methods are used to determine the staffing requirements at all times and to ensure managers are equipped with the knowledge, insight and support to manage their staffing resource in the most effective manners

Ensure that the most effective communications methods are used throughout the group to inform staff members of developments, objectives and news in order to develop an inclusive culture,

To ensure that training and development needs are identified through regular training needs analysis and that those needs are carefully budgeted and executed in line with the available resource

Ensure compliance with mandatory training requirements for all staff, regularity of appraisals for all staff and appropriate performance management and arrangements

To lead investigations and reviews of incidents and potential performance issues in line with Trust policy, and in a thorough and transparent manner, within appropriate timescales, seeking support and guidance as necessary

Line management of administrative staff within the relevant clinical specialty, either directly or through delegated responsibility


This advert closes on Thursday 5 Dec 2024

Communication and Working Relationship Skills To communicate effectively with people using services taking into account any communication difficulties they may have and responding appropriately. To provide support within the home environment, within a community settings or on mental health wards. To work in a way that acknowledges the personal, social, cultural and spiritual strengths and needs of the individual. To support patients/service users to prepare for meetings regarding their care e.g. assessments, ward rounds, clinical meetings etc. To support patients/service users to access information on health promotion, mental and physical wellbeing and integrate into their recovery. To maintain accurate and complete records consistent with legislation, policies and procedures. To support individuals with understanding their rights and choices within the service. To foster and maintain good working relations with members of community teams, health and social care workers, inpatient services, GPs, carers and other agencies. To model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness. To support engagement with local resources, opportunities and activities within the Trust and in communities to establish connections to maximise opportunities for taking on socially valued roles and a positive identity. Analytical and Judgemental Skills The post holder will be aware of and will work within their own limits and competencies. Report any untoward incidents, safeguarding concerns or unusual occurrences to the manager/senior clinician immediately. Be able to identify a situation that requires escalation to a manager i.e. safeguarding, patient risks, and environmental risks. To be able to share their own lived experience responsibly in line with codes of conduct and Peer Support training programme. Planning and Organisational Skills Be punctual for work and conduct themselves in a professional manner in accordance with Trust Policies. To plan and manage own diary in collaboration with the wider team and maintain accurate records of all activity. To liaise appropriately with other Agencies as part of supporting the delivery of care. To attend meetings and any other formal/informal communication events linked to the work of the team and the wider Peer Support workforce, as directed by the team leader and Peer Support Leadership team. Responsibility for Patient/Client Care, Treatment and Therapy To share ideas about ways of supporting self-defined recovery goals, drawing on personal experiences and a range of coping, self-help and self-management techniques. To provide support to individuals in gaining choice, developing and managing meaning and purpose of life and independence, and maintaining dignity and self-respect. To assist others to create their own Recovery plans and make and record advance decisions. To model peer support values of inclusivity, respect, reciprocity, mutuality and to work in a way that is non-directive, progressive, strength-based, safe and recovery focused. To accompany service users to appointments/meetings/activities of their choice and performing a range of practical tasks, aligned to recovery goals. To monitor mental health and report changes to qualified staff so that the care plan can be kept fully up to date. Be aware of fluctuations in mental health. Working with carers involved in a persons self-defined recovery. Be able to respond effectively to any concerns of abuse and know procedures they need to follow to escalate their concerns. To support access and facilitation of activity sessions both on a one-to-one and group basis for service users. To have the ability to use their lived experience to connect with, explore and safely develop a mutual relationship with patients. This relationship is the basis for jointly understanding the patients own resources and applying these. Responsibility for Policy and Service Development Implementation Report using the risk management system any observed incidence of unprofessional behaviour, accidents/incidents, untoward occurrences or faulty equipment. Comply with universal Infection Control precautions and procedures. To complete all core training requirements and other appropriate training courses relevant to the PSW role, as agreed with their local line manager. To comply with all relevant Trust policies, protocols and procedures, including those relating to Equality and Diversity, Health and Safety and Confidentiality of Information and any others relevant to the role. To attend clinical, business & service development meetings as required. Responsibility for Finance, Equipment and Other Resources Assist in maintaining safety and security of the environment. Maintain cleanliness and tidiness of the environment (including equipment). To have knowledge and understanding of counter fraud. The post holder will have no direct responsibility for finance, but they will need to adhere to relevant Trust policies on travel, expenses etc. To use Trust NHS resources in a sustainable way. Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management To participate in the Trusts mandatory training and the PSW training programme. To participate and attend appropriate training courses and continued professional development opportunities as agreed by the team manager. To participate in and support students learning along with other members of the team. To participate development and engagement opportunities considered appropriate to the PSW role and as identified in their appraisal. To contribute to their annual appraisal. To receive regular line management supervision as arranged by the ward/service manager. To make full use of clinical supervision, peer support with other peer workers and other support as necessary in order to remain well and safe in their PSW role. This protected time will enable them to work in a supportive way with the challenges of using lived experience to support people with potentially difficult and distressing issues. Responsibility for Information Resources and Administrative Duties Maintain up to date electronic records in a timely and accurate manner. To regularly access emails and other information through the Trusts intranet. Maintain confidentiality of information being aware of Trust policies and local protocols and keeping up-to-date with changes. Work in accordance with lone working policy.

Provide regular supported conversations with the person living with cancer, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to other Macmillan resources and services available to meet their identified needs Following a holistic needs assessment, co-ordinate care and development of a personalised care plan with the person living with cancer so they can access the right help at the right time and providing a personalised response to any changes in need Provides practical and emotional support to people living with cancer and their families. Recognising information needs may change over time and working with the person to ensure they have all the information and support they need at all stages of their cancer journey Assess and interpret the needs of individuals attending/contacting the service and respond effectively to the needs of individuals providing a professional quality service Triage individuals contacting the service face to face or by telephone / email and work autonomously to prioritise needs and initiate appropriate responses according to protocols and individual pathways Deal with difficult and highly emotive situations in a sensitive manner using a high degree of empathy, understanding, diplomacy, integrity and base decisions on own judgement Act autonomously in managing emotive and complex situations and know when to seek help Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate Provide information and signposting to other supportive services and liaise with clinical staff to support patients and carers in distress Be responsible for own workload, providing clinical advice within sphere of own knowledge and seek expertise as required Able to be adaptable, multitask and prioritise under pressure working in an acute busy environment Work unsupervised, with the ability to respond to situations without prior warning Respond to any queries from patients, carers and visitors providing verbal and written information in a timely manner Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely manner Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate under the supervision of the Clinical Nurse Specialist Identify the complexity of the situation, providing appropriate advice and escalating to the registered practitioner where appropriate Co-ordinate the care for a defined group of patients providing direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals Co-ordinate the necessary assessments, appointments or investigations to fast track people back into the system if required Channelling and co-ordination of the patient follow-up pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the community staff and oncology teams Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours Planning / inviting / organising of Health and Well-Being events or other supported self-management clinics Co-ordinate remote surveillance and monitoring through appointments for investigations and feedback of results for non-complex cases Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support / advice Co-ordinate the handover with other teams to facilitate safe and effective transition of care between services Act as advocate and facilitator to resolve issues that may be perceived as barriers to care Maintain confidentiality at all times in line with Trust and Data Protection policies Organisational Act as a role model by maintaining credibility across the Trust, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained Ensure compliance with Trust policies, procedures and guidelines, taking action / alerting the Clinical Nurse Specialist if practice appears to contravene policy, or if concerned about any aspect of patient care Participate in meetings internally or externally to the Trust, relevant to specialist area of practice, proactively contributing to the meeting by providing advice and expertise in own specialist area Support the team in the effective use of resources, e.g. budget, supplies and material Maintain systems and processes to promote a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns Contribute to the development and maintenance of relationships with other departments, wards within the Trust and external agencies, charities, and regional cancer centres Work collaboratively with clinical / non-clinical services internal and external to the organisation to provide a seamless service which is responsive to individual patients needs Liaise with all members of the extended MDT to aid facilitation of a collaborative approach to the care of the patient Be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity Support and contribute to audit processes, governance, research, clinical research trials and service development Education Demonstrate willingness to identify own learning and development needs and willing to undertake further study both formal and informal to meet these Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in appraisal, supervision, action learning Identify personal education needs and skills development with the registered practitioner Support the delivery of patient and carer training and education Encourage and support active and health lifestyle choices Coach patients and carers to understand what signs, symptoms and situations to be aware of that would indicate concern Under supervision of the CNS deliver patient-centred, support and education as necessary to patients to include self-management, promoting health and well-being, and provide consistent planned follow up aftercare to reinforce and further promote this information.

An exciting opportunity has arisen to work with our urology cancer specialist nursing team to support the operational delivery of clinical services, by taking an active role in supporting CNS and MDT teams with the support and management of care pathways for urological cancer patients.

We are looking for an enthusiastic individual with good communication and interpersonal skills, good organisational skills, to deliver the following main duties of the cancer support worker role:

Provide information and support to cancer patients

To be a point of contact for cancer patient's queries, referring and signposting onto appropriate services

Take an active role in contributing towards the development and implementation of cancer survivorship initiatives enabling people affected by cancer to navigate the health and social care system and become self-supportive eg health &well-beingevents.







Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high-quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

· Provide regular supported conversations with the person living with cancer, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to other Macmillan resources and services available to meet their identified needs

· Following a holistic needs assessment, co-ordinate care and development of a personalised care plan with the person living with cancer so they can access the right help at the right time and providing a personalised response to any changes in need

· Provides practical and emotional support to people living with cancer and their families. Recognising information needs may change over time and working with the person to ensure they have all the information and support they need at all stages of their cancer journey

· Assess and interpret the needs of individuals attending/contacting the service and respond effectively to the needs of individuals providing a professional quality service

· Triage individuals contacting the service face to face or by telephone / email and work autonomously to prioritise needs and initiate appropriate responses according to protocols and individual pathways

· Deal with difficult and highly emotive situations in a sensitive manner using a high degree of empathy, understanding, diplomacy, integrity and base decisions on own judgement

· Act autonomously in managing emotive and complex situations and know when to seek help

· Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate

· Provide information and signposting to other supportive services and liaise with clinical staff to support patients and carers in distress

· Be responsible for own workload, providing clinical advice within sphere of own knowledge and seek expertise as required

· Able to be adaptable, multitask and prioritise under pressure working in an acute busy environment

· Work unsupervised, with the ability to respond to situations without prior warning

· Respond to any queries from patients, carers and visitors providing verbal and written information in a timely manner

· Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely manner

· Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate under the supervision of the Clinical Nurse Specialist

· Identify the complexity of the situation, providing appropriate advice and escalating to the registered practitioner where appropriate

· Co-ordinate the care for a defined group of patients providing direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals

· Co-ordinate the necessary assessments, appointments or investigations to fast track people back into the system if required

· Channelling and co-ordination of the patient follow-up pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the community staff and oncology teams

· Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours

· Planning / inviting / organising of Health and Well-Being events or other supported self-management clinics

· Co-ordinate remote surveillance and monitoring through appointments for investigations and feedback of results for non-complex cases

· Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support / advice

· Co-ordinate the handover with other teams to facilitate safe and effective transition of care between services

· Act as advocate and facilitator to resolve issues that may be perceived as barriers to care

· Maintain confidentiality at all times in line with Trust and Data Protection policies



Organisational

· Act as a role model by maintaining credibility across the Trust, the wider health care community and external agencies, ensuring a positive image of the Trust is maintained

· Ensure compliance with Trust policies, procedures and guidelines, taking action / alerting the Clinical Nurse Specialist if practice appears to contravene policy, or if concerned about any aspect of patient care

· Participate in meetings internally or externally to the Trust, relevant to specialist area of practice, proactively contributing to the meeting by providing advice and expertise in own specialist area

· Support the team in the effective use of resources, e.g. budget, supplies and material

· Maintain systems and processes to promote a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns

· Contribute to the development and maintenance of relationships with other departments, wards within the Trust and external agencies, charities, and regional cancer centres

· Work collaboratively with clinical / non-clinical services internal and external to the organisation to provide a seamless service which is responsive to individual patient’s needs

· Liaise with all members of the extended MDT to aid facilitation of a collaborative approach to the care of the patient

· Be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity

· Support and contribute to audit processes, governance, research, clinical research trials and service development



Education

· Demonstrate willingness to identify own learning and development needs and willing to undertake further study both formal and informal to meet these

· Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in appraisal, supervision, action learning

· Identify personal education needs and skills development with the registered practitioner

· Support the delivery of patient and carer training and education

· Encourage and support active and health lifestyle choices

· Coach patients and carers to understand what signs, symptoms and situations to be aware of that would indicate concern

· Under supervision of the CNS deliver patient-centred, support and education as necessary to patients to include self-management, promoting ‘health and well-being’, and provide consistent planned follow up aftercare to reinforce and further promote this information.


This advert closes on Thursday 5 Dec 2024

Support Worker Bedford - £11.62 ph

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Bedford is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010