Total 142 Customer Service job vacancies in BD4 0AA

House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. 

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Houses of Parliament and the iconic Palace of Westminster are key elements of the UK Parliament. Around 3000 staff work behind the scenes at Parliament, supporting the democratic process in many ways.

The Customer Experience and Service Delivery team aim to deliver a comfortable, safe Clean and efficient environment for Members, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to Parliament.

The buildings on the Parliamentary estate are unique for differing reasons, some due to their heritage, others because of their need to be inside the secure perimeter and those outside of this, still require significant security and safety considerations.

The Role

We are seeking an experienced Contract Manager to join our team. This is a new unique and exciting role as Contract Manager supporting a bicameral function across the House of Commons and the House of Lords, and has been created to support the contract management, tender and mobilisation of large, high value facilities management contracts, with an initial focus on the new cleaning and pest control contract.

As Contract Manager, you will play a critical role in managing key contracts to ensure these are effective, efficient, and appropriate to support excellent operational delivery of services.

Some of the responsibilities for this role include:

• Responsibility for all contract management operations including data management, invoicing, contractual and procurement issues, ensuring the parliamentary cleaning contract is highly effective and meets stakeholders needs while providing value for money.
• Lead the implementation, mobilisation and execution of contracts, including monitoring performance, ensuring compliance, resolving issues and escalating performance issues as necessary, maximizing the value and benefits delivered to Parliament.
• Lead on procurement and contract management issues, mitigation and resolution of disputes working with individual specialist managers, legal and procurement teams where appropriate.
• Draft technical commercial documents such as: procurement and contract strategies, tender documentation, contract documents, reports, papers, templates and model documents.

Skills and Experience

To be successful in this role you will demonstrate:

Criterion 1 - Contract Management

• Substantial proven experience of successfully managing contracts/partnerships with external organisations, delivering contracted services meeting users' needs and providing value for money throughout the entire contract lifecycle, including ensuring regular supplier and service reviews are conducted and that performance is managed.
• Preferably, experience of managing cleaning/facilities management contracts or similar. Experience of OJEU / NEC/ Public Contracts Regulations (PCR) procurement procedures and regulations. Experience of Cost control and understanding and monitoring spend within agreed budgets.

Criterion 2 - Strong Organisational Skills

• Strong organisational skills with the ability to identify priorities, deal with conflicting demands and competing views, making considered but timely decisions and actions

Criterion 3 - Working with People

• Well-developed interpersonal skills: experience of collaborating with colleagues and suppliers, developing effective relationships with people at all levels and from diverse backgrounds, and working flexibly within teams ensuring that everyone is, always, treated with dignity, courtesy, inclusivity, and respect. Actively promotes joint working and partnerships with stakeholders and other organisations to meet shared goals.
• Builds collaborative relationships with stakeholders, Parliamentary staff and contractors to achieve common goals.
• Is self-aware and can manage own emotions and handle those of others.
• Promotes a culture of diversity and inclusion.

Criterion 4 - Communication Skills

• Excellent written and oral communication skills, including the ability to explain complex technical issues in a clear, simple way to a lay audience.
• Ability to understand and manipulate data to provide management information and reporting and constructive feedback.

Criterion 5 - Analysis

• Gathers information from a range of sources, probes for further information, identifies risks and considers alternative options to make sound decisions, often setting precedent or interpreting guidelines in unusual circumstances.
• Proven experience of identifying, managing, and mitigating risk in complex and challenging environments or when issues arise. Analyse and evaluate pros and cons to make decisions that take account of the wider business context. Draw together and present conclusions from a wide range of incomplete and complex evidence and data, acting or deciding even when details are not clear.

Next Steps and Additional Information

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-5 in the Job Description.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Proud member of the Disability Confident employer scheme

Stourport Medical Centre are looking to recruit a Receptionist to work 37 hours per week. SMC is an exceptionally busy surgery with approx. 800-1000 incoming calls daily. The role is predominantly call operator with the responsibility of undertaking a wide range of administrative duties which include registering patients, booking appointments, ensuring all information is managed correctly, filed and followed up accordingly. To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the medical team, liaising with multidisciplinary team members, and other health professionals within the practice.

Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Treatment & Recovery Centres.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

About you…

There are a few things that we look for in all of our support workers; we would need you to…

• be a good communicator (verbally and in writing)
• be patient, confident and enthusiastic about caring for others
• be able to use your own initiative
• be able to work as part of a team
• have flexibility to work a varied shift pattern to provide 24-hour support
• share our AFG values

We don’t ask for any other relevant training or a previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay - our Support Workers receive a rate of £11.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

• More about this vacancy...
  We asked the Team Leader to tell us more about this role and the amazing person that we need to work here.
  
  Where is this vacancy based?
  This vacancy is based in Accrington
  
  Who do you support?
  We support 3 gentlemen who have learning disabilities and mental health needs as well as complex needs.
  
  
  What activities do the people that we support at this property like to do?
  The people we support are season ticket holders for Blackburn Rovers and attend home matches. Our service users also enjoy swimming and attending sensory rooms each week. They also enjoy days outs.
  
  Are there any skills or interests that a candidate could have that would be great to use to support this service?
  We are looking for someone who can drive.
  
  What daily tasks to the people we support need help with?
  
• Daily finances and banking.
• Household chores including food preparation.
• Managing a tenancy.
• Reporting property issues to the landlord.
• Moving and handling.
• Medication management.
• Health & hygiene needs.
• Personal care.

What is the team here or is it lone-working?
You will be lone working as well as well as working as part as an experienced and friendly team.

What are your shift patterns?
We work flexible shifts which may include days, sleeps and weekends.


We hope this has given you more insight into this role and we hope to see your application soon.

Please note our Support Workers are contracted by area therefore flexibility is essential to work in other services where required.

Proud member of the Disability Confident employer scheme

CareTech is a person-centred Care Company, which provides quality of care to children and adults. We enable children, young people and adults with complex needs to make their own life choices, and to develop confidence and independence to live, learn, thrive and engage, building a better future.

We refer to this as Extraordinary Days, Every Day.

*£500 Recommend A Friend Bonus

Our service supports people with autism, learning disabilities, mental health illness and neurological conditions up and down the UK. We want people to live as independently as possible and to continue to offer that outstanding level of support we need people like you to join us and help to improve the lives of our service users. You will be responsible for enriching people’s lives, enjoy having a positive impact on their wellbeing and take pride in knowing you are a part of something bigger.

Key Skills

· 12 Months Experience in a Caring environment

· Health & Social Care Level 3 Qualification

· Good communication skills, allowing you to engage & interact with our Service Users

· Ability to keep calm under pressure

· Confidence to work alone and also be part of a team (family)

· Passionate about making a difference to someone else life

· Good written skills

Company Values

· Friendly, passionate and caring nature

· Positive, pleasant and approachable

· Empowering others to develop and live fulfilling lives

· Person Centred, allowing our children to explore & utilise their own strengths

· Innovative, by using or showing new methods and ideas

Rewards & Benefits

· Full time

· *£500 Recommend A Friend Bonus

· *Blue Light Card

· Up to 28 Days Holiday

· Full induction programme to Care Certificate Standards

· Dedicated learning & development programmes

· We provide free training to achieve qualification in Social Care

· Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career

· Free DBS Check

· Stakeholder Pension

· Free Employee Assistance Programme

· Annual Employee Awards Evening

· Employee Recognition Schemes

· Career progression within the company

· CareTech Foundation – Opportunity to apply for family and friend’s grants

Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.

If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

*T&C’s paid following the successful completion of a 6-month probation period

Newcastle-Under-Lyme- Care Team Leader [SYS-8215]

Proud member of the Disability Confident employer scheme

We are looking for a confident Support Worker with a passion for delivering outstanding care. Youll be working 38.5hours a week, making a positive difference to the lives of the people in our care at Cygnet Hospital Bierley. Cygnet Hospital Bierley provides a range of acute and low secure mental health services for men and women. The hospital is set across four wards offering single-sex male and female specialist mental health services. All our services are provided under the umbrella of a recovery orientated approach and are reviewed through the CPA framework. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individuals specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all Why Cygnet? Well offer you Opportunities for further learning with our excellent apprenticeship scheme Flexible working with the opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme Recruitment referrals You are Genuinely driven with a desire to make a real difference in peoples lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

Role: Care Assistant
Location: Telford, Shropshire
Salary: £11.80 to £12.20 per hour
Hours: 07.00am -14.00pm & 16.00pm – 22.00pm

For this role you must have a full UK driving licence and access to your own vehicle.

Make a difference in people’s lives by joining Komplex Health!

In this position you will be supporting our clients and their families whilst upholding our values of promoting independence, maintaining comfort and health, always ensuring dignity and respect, and supporting our client’s well-being.

If you have experience with live in, palliative, end of life or learning disabilities this would be an advantage but is not essential to apply for this position as we provide a full comprehensive training program at hour head office in Telford.

What Will You Be Doing?

As a Care Assistant for Komplex Health, you will be assisting our extended family with the following:

• Assisting with Personal Hygiene and Care.
• Provide emotional support and companionship.
• Supporting clients with medication.
• Assisting with mobility.
• Supporting with food when necessary.
• Light domestic duties.

What’s In It For You?

Komplex Health care about what they do and who helps them to do it, so we put great emphasis on rewarding our employees every step of the way this includes:

• Monthly pay – £11.80 to £12.20 per hour
• 28p per a mile and travel time in addition to this
• Full in-depth training and induction taught by our own registered Nurses
• Fully paid training and e-learning
• FIZZ benefits - discounts on shops, days out and holidays
• Wellbeing portal - health advice and 10 sessions of private counselling
• Company mobile phone
• Graduation pack – on completing training you will receive – Care certificate, watch, pen, tote bag, water bottle and more.
• QCF/NVQ qualifications available after probation.

Who are we?

Komplex Health is a forward-thinking care service, that goes above and beyond in ensuring our clients live a fulfilled and happy life. We don’t just offer personal care, we are so much more… from domestics to social days out. From young clients to those with more life experience and everything in between, there is really nothing we don’t do! We work with a fantastic, clinical in house team so clients and staff can be safe in the knowledge they are having the very best advise the industry can offer!

Employment is subject to satisfactory employment references, fully enhanced disclosure and a fully completed company induction.

Komplex Health is an equal opportunities employer.

We do not offer any sponsorship.

Title: Homecare Worker - Backbarrow-In-Furness, Cumbria

We are looking for Homecare Workers to provide outstanding care for peopel within their own homes in Backbarrow and surrounding areas.

Alcedo Care is a family-owned business with family values at the heart of everything that we do, with a shared mission to enrich lives and support independence. We’re proud to have been voted a top 20 rated home care provider on homecare.co.uk for 3 years running.

Working with Alcedo Care’s Homecare team gives you:

• Excellent rates of pay from £13.00 - £14.00 per hour.
• Weekly pay, every Friday.
• Pension + Holiday Pay + Mileage £0.30p for vehicle drivers.
• Contracted hours after your 3-month probation
• Full PPE provided.
• Referral bonuses for you and any friends you refer to us, that we employ.
• Free mental wellbeing support available 24/7
• Fantastic training program including online/practical training.
• Blue Light Card, offering thousands of discounts on things from groceries to holidays!
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications.

If you are looking for complex care jobs in Backbarrow or surrounding areas of Cumbria and want to work for a company that genuinely values its carers and feel like you’d be a good fit, please apply now for an initial conversation.

You must be 18 to apply for this role and it is subject to an enhanced DBS check. You will also be required to provide satisfactory professional and/or character references.

Proud member of the Disability Confident employer scheme