Total 1,029 Customer Service job vacancies in APAC-India-Remote

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Leading and working with a specialized team on the development, production, publication and distribution of the weekly Grain Transportation Report (GTR).
• Coordinating weekly production and distribution of the GTR in a timely fashion including: writing/reviewing;/collaborating with team on feature articles, highlights, and various tables/figures/graphs.
• Collecting and analyzing primary economic and market analysis data concerning U.S. bulk grain shipments and serving as a primary specialist in the Agency in the field of bulk grain transport.
• Developing and implementing new data collection sources, refining existing collection methods, and extending the distribution of data to parties who will receive the most market benefit.
• Updating information on the open-data visualization platform and introducing new information and presentation media.
• Serving as technical expert for agricultural transportation/related economic issues and concerns including analysis, stake holder inquiries, and regulatory representation.
• Initiating, formulating, planning, and executing numerous projects with other TSD team members throughout the year requiring research, collection, and analysis of a variety of economic data.
• Serving as main POC with other AMS programs, USDA agencies, universities, non-USDA government agencies, industry trade associations, and company representatives to obtain and share information.
• Active participant in trade shows, seminars, and conferences through participation and presentation of information promoting the activities of the Division and Transportation and Marketing Program.

• The duties may include, but are not limited to:
• Authoring and managing web pages and media (such as images and documents)
• Following a style guide to ensure pages are optimized for usability, readability, and visual consistency.
• Monitors and analyzes Web use data to identify trends that might require adjusting technology needs.
• Using site analytics tools to review and evaluate the performance of specific pages, groups of pages, or the entire site.
• Writing content, editing, and approving program-written content.
• Briefs the Web and Creative Services director on the status and outcomes of initiatives.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Analyzing data related to local food and creating materials for practitioners.
• Assisting in the development of architectural design concepts, sketches, drawings, and 3D renderings incorporating applicable design standards, codes, techniques, and practices.
• Assisting in the development of architectural design concepts, sketches, drawings, and 3D renderings incorporating applicable design standards, codes, techniques, and practices.
• Assisting in the development of outreach and technical assistance materials related to the Division’s Wholesale Markets and Facility Design work.
• Applying a broad knowledge of architectural/ engineering methods, precedents and standards to significantly diverse work complexities.
• Providing professional service to peers, administrators and managers. Interpersonal skills and the ability to work in a multi-discipline team environment are critical.
• Keeping abreast of the latest developments in architecture, engineering and related disciplines by reviewing technical literature and discussing issues with industry representatives and peers.
• Adhering to Civil Rights policies, goals, and objectives in performing the duties of this position.

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 100 applications are received, whichever comes first.

The incumbent is responsible for Veteran, Family, and Community Engagement (VFCE) Directorate administrative support. Executes planning, programming, budgeting, financial accounting, personnel management, computers, phones, space, supplies, safety, furniture, access cards, records management, security management, travel, training, space utilization, contracting and procurement, office automation and management information systems development and maintenance, internal review and resource management, including allocation and utilization of manpower requirements. Assists with the conduct of special projects, studies and analysis of workforce staffing/utilization, reorganizations, communications, automation, procurement, and management of property. The incumbent prepares requests for changes to organizational charts, mission and functions statements to implement organizational changes in program administration.

The incumbent provides advice and counsel on a broad range of administrative and operation management support issues, policies, programs, objectives, and plans for the Directorate. Develops, analyzes, evaluates, advises on, or improves the effectiveness and efficiency of work methods, distribution of work assignments and other similar functions of management. Provides position management advice and recommendations to management to improve the efficiency and productivity of employees.

Coordinates actions, clarifies responsibilities and timelines for completion. Consolidates data as necessary and reviews to ensure accomplishment of objectives, timeliness, and acceptability. Compiles and analyzes facts to develop operational and/or program plans and conducts extensive coordination with other staff prior to presenting plans for approval. Based on day-today observations, analysis of work processes, and special studies, evaluates program operations; identifies problems, inefficiencies, and potential problems; and develops and implements solutions. Provides advice and guidance for improvements and anticipates potential areas of concern or questions that should be addressed when making recommendations. Develops and implements new or modified guidelines, work processes and operations to improve the effectiveness, efficiency, or timeliness of work processes and information dissemination.

Represents the organization at various meetings, committees, work groups and councils involving or impacting resources, missions, and functions. Presents, on behalf of the Executive Director, administrative views, policies, decisions and other relevant considerations; and keeps the Executive Director informed of information conveyed, decisions made and resulting taskings.

Conducts studies of missions, functions, organizational structures, workloads, and capabilities of existing or proposed organizational entities; prepares recommendations regarding existing organization entities to achieve increased effectiveness, proper span of control, average grade goals, efficiency of operations, and economy of effort; examines proposed organizations with a view toward consonance with accepted management doctrines and assigned mission, functions, and workloads. Analyses may be performed on studies, reviews, authorization documents, manpower management surveys, quantitative data reports, or related documents. May also assist with conducting portions of management studies that involve multi-level and inter/intra-organizational entitles which require the development of new or substantially modified work processes and procedures. Analyzes previous manpower surveys, activity reports, performance analysis, special studies, and position vacancy reviews and makes appropriate recommendations.


Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Telework: Not Available
Remote: This is a remote position
Position Description/PD#: 199310
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• The duties may include, but are not limited to:
• Supports the agency's Workers’ Compensation program, participates in studies of management and administrative processes and systems and recommends solutions to procedural problems.
• Processes injury and illness claims for priority ranking and further action.
• Enters OWCP claims information into automated data systems and spreadsheets.
• Research data and develops reports while maintaining contact with and providing customer.
• Participates in the development of web-based and tactile educational tools and resources, and assists with both on-site, teleconference, and virtual training employees, supervisors, and managers.
• Research and compiles background information, statistical data and other information, prepares charts, graphs, and other narrative information for management or program analysis.
• Prepares memoranda, reports, and other information products related to monthly metrics and quarterly OWCP updates.
• Reviews and distributes incoming OWCP correspondence based on subject matter and content of documentation and materials.
• Reviews OWCP case status details and makes preliminary determinations and/or recommendations of whether OWCP case development necessitates.
• Performs other duties as assigned.

• Provides advice and guidance to managers on writing budget justification responses in order to obtain and defend funding requests as well as to help prioritize budget requirements.
• Provides technical advice, consultation, and assistance to management on a range of program issues.
• Reviews and edits budget requests submitted by subordinate units to assure that they conform to higher level requirements.
• Prepares or edits narrative justifications and projected funding needs, and assures that data in requests is formally and accurately documented.
• Reviews and coordinates accounting documents for budget execution activities such as obligations, payments, corrections, adjustments, apportionments, and allotments.
• Monitors the execution of a budget with many different sources and types of funding.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Involved with the planning and development of purchase and financial assistance programs and procedures for carrying out the purchasing of commodity products.
• Determines both financial and technical responsibility of potential new vendors, and assists those vendors through the process to become an approved vendor.
• Reviews and analyzes relevant production and price data, and makes recommendations concerning the need for surplus removal purchase programs.
• Responsible for preparing accurate announcements, invitations to bid, requests for information, requests for proposals, and related contractual documents.
• Performs detailed analysis of bids received using processes and procedures designed to ensure the most advantageous awards for USDA nutrition assistance programs.
• Reviews, analyzes, and makes recommendations concerning various factors affecting ongoing purchase and other financial assistance operations.
• Ensures that the provisions of Sections 8 and 15 of the Small Business Act, as amended by PL 95-507 and the provisions of Executive Order 12138 are implemented in the procurement activities.
• Seeks and develops a sound relationship with contractors, industry organizations, and other interested parties.
• Examines Instrument and Notices of Assignment, invoices, claims, and other requests for payment for commodities provided to the Government.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

Plans, Formulates, and Implements National Policy and Programming: Assist with the development and sustainability of the forensic healthcare program to enhance the capacity of the Indian health system to provide high-quality multidisciplinary services and support for patients presenting for forensic healthcare and related services in collaboration with and as delegated by the Forensic Nurse Consultant. Provide recommendations to supervisors and senior leaders on forensic healthcare, projects, services, issues and trends. Serve as a coordinator for sexual assault policy implementation and monitoring.

Evaluates and Analyzes Program Effectiveness: Analyze existing or proposed systems, strategies, services, or other health related matters for forensic healthcare in conjunction with the Forensic Nurse Consultant. Research and analyze product problems caused by controversial, complex & often conflicting factors. Monitor trends and state-of-the-art clinical guidelines, strategies, research and other outcomes related to medical forensic healthcare prevention, intervention, and treatment. Review congressional and legislative action; assess and initiate impact and action on forensic healthcare accordingly.

Develops Networks and Partnerships: Provide leadership to promote and build collaboration with tribes, tribal organizations, Federal agencies and others to align resources to support DNS forensic healthcare program efforts. Represent the Agency at meetings and on national committees, task forces, and workgroups as assigned. Call and host meetings and teleconferences, arrange for guest speakers, foster leadership by others, and take appropriate actions to enable the establishment and growth of effective networks and partnerships.

Serves as the focal point for proposed changes to the MAS Solicitation from various internal and external stakeholders.

Leads a team responsible for development of a MAS Solicitation Change Package, to include GSA form 1649, for each recommended change that will be sponsored by the MAS Solicitation Management Team. 

Advises and supports implementation of the Supply Chain Risk Management strategy for the MAS Program and supports implementation of the MAS Communications plan for the MAS Program.

Serves as alternate to the MAS Solicitation Contracting Officer, holding a GSA Senior Unlimited Acquisition Warrant - Level IV, capable of executing CO authority for the MAS Solicitation.

Evaluates resource requirements for the proper performance of MAS contract award and administration  functions, recommends allocation of FAS resources across MAS contracting activities within each portfolio.

Manages the human resources of the MAS Solicitation Management Team. Establishes organizational structure, allocates work force and financial allocations and delegates authority and responsibility as needed. 

Ensures contracting officers on the MAS Solicitation Management Team are warranted, meet educational requirements and adhere to applicable regulations/laws and receive required continuing education/training. 

Performs other duties as assigned.

• The duties may include, but are not limited to:
• Establishes and maintains cooperative relationships with other agencies, laboratories, organizations, institutions and individuals in meeting program needs and objectives.
• Participates as the WS representative, providing coordination of disease management actions and communications related to disease control and surveillance activities.
• Represents the National Wildlife Disease Coordinator and Assistant Coordinators at various meetings, councils and conferences to provide program overviews, accomplishments and scientific findings.
• Drafts such overviews, presentations and publications in consultation with Supervisor.
• Determines the types of logistical and personnel support for wildlife disease surveillance activities and pre and post sampling activities.
• Participates in disease control activities, develops cooperative relationships, and assists the states and other agencies in accomplishing wildlife disease control objectives.
• Responsible for drafting documents and providing written and oral guidance on collecting, preserving, and shipping biological samples from a variety of animal species.
• Responsible for gathering, compiling, and analyzing data collected from disease control and surveillance activities.
• Responds to emergency disease outbreaks involving foreign animal, zoonotic, or other diseases where wildlife may be involved.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Plans, develops, designs, delivers, and evaluates education, training, and career development programs for VS personnel on a national basis.
• Provides leadership and serves as the coordinator, consultant, and troubleshooter for the programs, methodologies, and techniques for evaluating the effectiveness of training programs.
• Develops techniques and surveys to appraise performance, skill, and knowledge levels of training participants.
• Uses the findings of evaluations to design, develop, revise, and improve training programs.
• Assesses, identifies, recommends, uses, and trains others on the use of distance-learning approaches and tools for training sessions.
• Adopts, recommends, and develops new and innovative training and development approaches to experimental or training activities when traditional approaches are not applicable or effective.
• Participates in developing and establishing policy, procedures, and guidelines for the delivery of training and development programs.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Responds to requests for information on behalf of the Director’s Office.
• Supports the Director’s office by researching requests and analyzing available information, data, resources, etc. to provide leadership with accurate situational awareness and support decision making.
• Works closely with the program Chief of Staff and Deputy Chief of Staff as well as other program area Chiefs and Critical Issues Managers to facilitate the timely flow of information and resolve problems.
• Drafts messages to APHIS employees on a wide range of safety and health, security and emergency matters.
• Drafts mini memos, briefing papers, correspondence and other written documents on behalf of division leadership in response to emerging or other critical issues.
• Prepares presentations and talking points for program and division leadership leveraging PowerPoint and other presentation tools.
• Serves as a project manager helping to plan, direct and facilitate small-scale projects on behalf of the Director’s office.
• Assists with the development of division project workflow processes, both manual and electronic to facilitate the effective, efficient, and timely flow of projects and other requests
• Plans and coordinates the monthly division All Staff meeting, managing the calendar, developing the agenda, inviting speakers, and providing advance information to employees so they come prepared to each meeting.
• Responsible for planning an annual division Leadership Team offsite and biannual division All Staff offsite meeting.

"The major duties of the position include, but are not limited to, the following:

• The Project Specialist is responsible for assisting the Project Manager (PM) in initiating, establishing, guiding, and controlling one or more DSC design/construction projects from inception through completion.
• Incumbent uses knowledge of the NPS organization, Denver Service Center operations, financial, and scheduling processes as well as professional discipline skills to help guide project formulation, and development through to completion of projects that are within quality, budget, and schedule commitments.
• Incumbent will be responsible for writing scopes of work; developing Government estimates; assisting in the negotiation of task orders and construction contracts; coordinating contracted efforts; providing quality assurance of contracted products; and closing out compliance, pre-design, design, and construction management efforts provided by numerous external contractors performing professional services on major, simple to highly complex, multi-phased projects for the Denver Service Center, and the National Park Service (NPS)
• If deficient work is encountered, the incumbent works expeditiously with the A/E and or Construction Management (CM) firm to resolve all outstanding issues. Incumbent serves as the primary or alternate Contracting Officer's Representative (COR) on assigned projects.