Total 1,812 Customer Service job vacancies in 43 New Scotland Avenue

We are looking for an innovative Technical Support Engineer who is passionate in research, design, prototyping, project management documentation, Product support for advanced automated machine and IoT 4.0 system.

As an Technical Support Engineer, you will be responsible for electrical, programming and product troubleshooting for CMS’s product. You are required to work closely with the Sales team, customer and manufacturer to ensure the customer use CMS product with optimum performance.

Job detail & reponsibilites

• A recognized Degree/Master in Electrical/Mechatronics Engineering or equivalent.
• 1-2 years working experience in related field.
• Working experience in Industrial Robot (Scara, cartesian and Wafer Transfer), Servo,Stepper motor, knowledge in motion control, IOT 4.0 knowledge & PLC programming will be an added advantage.
• Knowledge in electrical wiring drawing.
• Programming knowledge in C#, Visualbasic, C++ and ladder logic programming.
• Troubleshoot product related error.
• Travel outstation to support product's issue at customer side.
• Self starter and able to work independently.
• Fresh graduates are encouraged to apply.
• Need to be able speak Mandarin to communicate with Taiwan, If able to speak Japanese will be more advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Oversea Training if needed

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVCES (FMSS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Facilities Management and Security Services Operations East
Facilities Management and Security Services Operations West

The following are the duties of this position at the full working level.

Operations & Maintenance Duties:
Responsible for the daily operations and maintenance program of major building infrastructure components including, but not limited to, mechanical and electrical systems, life safety systems, elevators/escalators, Uninterruptible Power Systems (UPS), cooling tower chemical treatments, plumbing systems, lighting control systems, lawn irrigation systems, decorative fountains, and architectural systems such as the roof, windows, flooring systems, doors, site drainage systems and parking lot surfaces, technical knowledge is required to minimize customer impact. Consults with managers to identify/define customer needs and requirements relative to building operations and maintenance, and responds to emergency building situations.
Initiates recurring repair projects to maintain Government assets. Reads and interprets construction drawings and equipment specifications. Consults and coordinates with other REFM sections on the impact of Agency initiatives and furniture installations or realignments on building services and building alterations projects. Consults and coordinates Building Delegation programs and responses with Safety and Mission Assurance (physical security) staff on a variety of security and health and safety issues including Indoor Air Quality, mold and radon testing, hazmat incidents, contractor access, OSHA investigations, security reviews, emergency conditions, disaster recovery drills and incidents, etc.

Construction Management Duties:
Prepares statements of work, assists in the development of construction drawings and government cost estimates for building infrastructure retrofit and repair projects. Maintains files of construction drawings, specifications manuals, samples catalogs, etc. On assigned projects, accepts/rejects contractor submittals. Maintains project files. Reviews construction drawings and specifications prepared by architects, engineers and consultants and provides comments, as required. Makes detailed inspections of work in progress, develops punch lists, meets with contractor project managers and/or GSA on progress reviews. Develops and monitors project budget. Initiates progress and final payments, as warranted. Coordinates construction projects with other related REFM functions and building customers. Provides formal presentations to management as needed or requested. Consults and coordinates with REFM HQ Buildings Delegation staff when alterations/construction involves work performed under the terms of the O&M contract for delegated sites and/or with GSA on building delegation programs and construction management progress reviews.

Contracting Officer's Technical Representative (COTR) Duties:
Acts as COTR on one or more alterations/construction contracts. Closely follows Procurement-initiated COTR guidelines on working with contractors. Obtains and maintains COTR certification, by completing courses timely. Maintains professional relationship with contractors. Initiates funding requests, writes the technical contract Statement of Work and Quality Assurance Surveillance Plan (QASP), prepares the Government Cost Estimate, works closely with the Contracting Officer throughout the solicitation process, develops and monitors timelines/milestones, leads or participates on contract technical proposal evaluation panels and prepares supporting documentation for decisions reached, and coordinates the phase in and closeout of contracts. On an on-going basis: initiates monthly automated receiving reports; budgets for and tracks available funding; monitors contractor performance, milestones and schedules to ensure O&M work is on-schedule; instructs government inspectors on QASP; reviews inspector-prepared QASP documentation of contractor performance; reviews and accepts/rejects contractor reports; makes personal inspections of services provided and building conditions; ensures contract employees have proper licenses, security clearances and certifications; and meets with various contractors and Contracting Officers to resolve problems. Prepares and maintains contract documentation. Provides formal presentations to management as needed or requested. Assists the Contracting Officer in any formal disputes with the contractor. May be required to serve as a liaison with the IRS environmental program.

Major Duties of this position include:

• Lead and supervise the history team exercising the full range of supervisory duties which involves multiple complex projects simultaneously with different staff, partners, expectations and involvement.
• Represent the superintendent in external planning processes, coordinate office responses with Regional personnel for the office.
• Develop and evaluate proposals, research designs, agreements, and/or scopes of work for historical or cultural resources projects such as historical research, historic building inventory and assessment, and National Register documentation.
• Partners with Indigenous peoples and other traditionally associated groups, other NPS units and offices, public agencies, universities, private landowners, nonprofits, and internally with other teams in the office.
• Oversee historical research activities for purposes of developing an accurate historical narrative, and inclusive cultural perspectives.

11/21/2024:This position is being re-announced to solicit additional candidates. Applicants who previously applied to this announcement need not re-apply unless submitting updated information and/or missing forms.

• Protects property and equipment against trespass, theft, fire, and accidental or willful damage and destruction.
• Conducts periodic established foot (interior/perimeter) and vehicle (parking lots/facility access roads) patrols to detect physical security breaches and trespassing, to include checking and/or securing sensitive areas.
• Monitors personnel access into restricted areas (e.g. pharmacy, warehouses, etc.) manually and by CCTV and the access control systems.
• Alerts supervisor of suspicious activities, unauthorized entry, fires, or other hazards. Serves as a member of the Fire Response Team, responds during External and Internal disasters and responds to code Blues (medical emergency).
• Monitors access to premises by verifying authorization using locally established badge and vehicle registration systems. Spot checks badges, registrations, supply requisitions, property passes, etc., to ensure compliance with established procedures.
• Writes accurate, clear and legible incident reports and documents investigatory steps and results.

• Translate organizational goals into work assignments for IT team and personnel.
• Coordinate regional short and long-range planning and utilization of IT customer support functions, resources, coordination of systems and applications procedures and integration.
• Manage technical and non-technical aspects of the region service center relations and activities to customer support operations, network, LAN/WAN connection and applications in geographically dispersed locations, workstation service support, Help Desk field support, oversight of field operations, and on-site management.
• Exercise significant program responsibilities in working with management, other work team leads, and the IT executives and management DUS and ACIO, contractors, vendors, and other Federal entities.
• Maintain the operational management of the service center environment to include configuration and problem resolution, software distribution, call logging and tracking, workstation configurations, asset management, software discovery, and configuration management.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Assist HR Specialist and/or supervisory officials by performing technical and administrative work in support of position classification programs and functions by locating, reviewing, retrieving, and summarizing information from classification standards and position descriptions.
• Assist HR Specialist and/or supervisory officials by performing technical and administrative work in support of recruitment and placement programs by developing and issuing vacancy announcements; screening applications to determine completeness and basic eligibility.
• Assist HR Specialist and/or supervisory official by performing technical and administrative work in support of employee and labor relations programs by interviewing employees and/or managers to obtain background information regarding specific incidents; summarizing relevant facts for HR Specialist. Perform work in support of employee benefit programs.
• Verify current background investigations meet IHS's minimum requirements including capturing applicant's fingerprints, biometric information, and photo. Obtains acceptable I-9 documents.

• Performs such responsibilities but is not limited to, the quality monitoring of pharmacy services, consultation for personnel issues, accreditation standards and clinical services, provision of recommendations regarding appropriate staffing numbers and equipment purchases, compliance with the Service Unit policies and procedures such as formulary adherence and overall continuity of pharmaceutical care between the outlying clinics.
• Assures pharmacy control measures are in place including security of relevant pharmaceutical agents such as controlled substances
• Manages financial and budgetary matters relating to the pharmacy including pharmacy procurement, acquisition, and billing issues.
• Provides direct pharmaceutical services to inpatient and outpatient units.
• Oversees coordinates, plans, organizes, implements and evaluates the work unit.
• Creates schedules, work plans, performance assessment plans, performance improvement plans, applies disciplinary action, counsels staff, recruits and hires staff, prepares position descriptions and other hiring documents, determines awards for staff, conducts performance evaluations, conducts workforce development activities, trains and orients staff, assigns work. and performs related supervisory duties.
• Reviews and makes decisions on leave requests as the leave granting official.

• Performs such responsibilities but is not limited to, the quality monitoring of pharmacy services, consultation for personnel issues, accreditation standards and clinical services, provision of recommendations regarding appropriate staffing numbers and equipment purchases, compliance with the Service Unit policies and procedures such as formulary adherence and overall continuity of pharmaceutical care between the outlying clinics.
• Assures pharmacy control measures are in place including security of relevant pharmaceutical agents such as controlled substances
• Manages financial and budgetary matters relating to the pharmacy including pharmacy procurement, acquisition, and billing issues.
• Provides direct pharmaceutical services to inpatient and outpatient units.
• Oversees coordinates, plans, organizes, implements and evaluates the work unit.
• Creates schedules, work plans, performance assessment plans, performance improvement plans, applies disciplinary action, counsels staff, recruits and hires staff, prepares position descriptions and other hiring documents, determines awards for staff, conducts performance evaluations, conducts workforce development activities, trains and orients staff, assigns work. and performs related supervisory duties.
• Reviews and makes decisions on leave requests as the leave granting official.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.