Total 1,825 Customer Service job vacancies in 16 New Scotland Avenue

Shaft Line Solutions (SLS) are looking for an experienced leader to develop the East Asia & Australasia region of our transactional Field Service (FS) business. SLS FS is a global team of service professionals with harmonised ways of working and the tools, processes and systems required to deliver the highest quality of services for our customers. In our team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, we never compromise them.

We are now looking for a Field Service Manager, East Asia & Australasia who can inspire and develop a continuous improvement mindset in a multiple country team. A leader who is both safety-focused and passionate about delivering the highest quality of services to our customers. The position is a permanent opportunity. The location for the position is at Pandan Crescent, Singapore.

Your main responsibilities:

• Lead and manage the operations of the transactional field service business for SLS.

• Ensure efficient operations and implement strategic action plans to meet strategic priorities.

• Ensure the end-to-end SLS field service process is followed in Team 4

• Ensure a high level of customer satisfaction.

• Lead and develop high performing teams while coaching, developing, and supporting talent.

• Foster and develop a generative safety culture within the organisation.

• Drive skill development, capacity planning and utilisation rates of service engineers

• Implement, maintain, and develop processes according to strategy and QHSE guidelines.

• Monitor and report on operational performance in relation to QEHS, Financial, Resourcing, Planning, Administration, Skills & Training, Tools & Investments.

Main requirements in this role:

• BSC in Marine Engineering

• Field Service Engineer background is desirable

• Solid experiences in leading Multi-cultural Field Service Team

• Safety-first mind-set with the ability to inspire others to climb the safety culture ladder.

• Commitment to delivering excellent customer service and a passion for continuous improvement.

• 5 years or more experience working within a Service Delivery function within the Marine Industry.

• Knowledge and understanding of SLS products and services is a must

• Good communication and team building skills.

• Marine engineering background is beneficial.

• Well-developed cultural awareness and situational sensitivity.

• Willing and able to travel.

• Performs such responsibilities but is not limited to, the quality monitoring of pharmacy services, consultation for personnel issues, accreditation standards and clinical services, provision of recommendations regarding appropriate staffing numbers and equipment purchases, compliance with the Service Unit policies and procedures such as formulary adherence and overall continuity of pharmaceutical care between the outlying clinics.
• Assures pharmacy control measures are in place including security of relevant pharmaceutical agents such as controlled substances
• Manages financial and budgetary matters relating to the pharmacy including pharmacy procurement, acquisition, and billing issues.
• Provides direct pharmaceutical services to inpatient and outpatient units.
• Oversees coordinates, plans, organizes, implements and evaluates the work unit.
• Creates schedules, work plans, performance assessment plans, performance improvement plans, applies disciplinary action, counsels staff, recruits and hires staff, prepares position descriptions and other hiring documents, determines awards for staff, conducts performance evaluations, conducts workforce development activities, trains and orients staff, assigns work. and performs related supervisory duties.
• Reviews and makes decisions on leave requests as the leave granting official.

Starting at $139,862 Per Year (GS 13)

• Performs such responsibilities but is not limited to, the quality monitoring of pharmacy services, consultation for personnel issues, accreditation standards and clinical services, provision of recommendations regarding appropriate staffing numbers and equipment purchases, compliance with the Service Unit policies and procedures such as formulary adherence and overall continuity of pharmaceutical care between the outlying clinics.
• Assures pharmacy control measures are in place including security of relevant pharmaceutical agents such as controlled substances
• Manages financial and budgetary matters relating to the pharmacy including pharmacy procurement, acquisition, and billing issues.
• Provides direct pharmaceutical services to inpatient and outpatient units.
• Oversees coordinates, plans, organizes, implements and evaluates the work unit.
• Creates schedules, work plans, performance assessment plans, performance improvement plans, applies disciplinary action, counsels staff, recruits and hires staff, prepares position descriptions and other hiring documents, determines awards for staff, conducts performance evaluations, conducts workforce development activities, trains and orients staff, assigns work. and performs related supervisory duties.
• Reviews and makes decisions on leave requests as the leave granting official.

Starting at $139,862 Per Year (GS 13)

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

Starting at $43,550 Per Year (GS 5-9)

The Staff General Dentist serves as a practicing dental provider that performs a full range of professional dental procedures in connection with the treatment of commonly encountered dental diseases or dental health problems requiring standard corrective, restorative, or preventive measures.

The staff general dentist shall be proficient in all aspects of general dentistry including the ability to perform selected specialty services. He/she is fully mentally and physically capable of performing these essential functions of a general dentist without impairment. Specifically, the provider should possess the procedural expertise and competency to perform the following:

1. Make oral and radiographic examinations of the oral cavity.
2. Diagnose pathological or irregular era( conditions.
3. Administer local anesthesia,
4. Perform routine and complex restoration of teeth.
5. Perform simple and complex extractions of teeth,
6. Perform alveoloplasty and other routine surgical procedures.
7. Perform prosthetic dentistry to include immediate dentures, full dentures, partial dentures, crowns and fixed bridge work.
8. Perform routine endodontic procedures on single and multi-canal teeth.
9. Perform routine and surgical periodontal procedures.

VA offers a comprehensive total rewards package.

Work Schedule: May vary, but typically covers normal operating hours (Monday - Friday, 7:30a.m. - 4:00p.m.), not to exceed 40 hours per week. Candidates may be required to work alternate shifts, be on call, work weekends and/or holidays as patient care and needs of the service require.
Virtual: This is not a virtual position.

Starting at $121,020 Per Year (VM 15)

The major duties and responsibilities include, but are not limited to:

• Lifecycle management of all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services. Utilizes common test equipment including, but not limited to patient simulators, pulse generators, network analyzers, test phantoms, electrical safety analyzers, oscilloscopes, and multimeters.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, but not limited to, The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Documents all work performed in the computerized maintenance management system (CMMS). This documentation is completed in accordance with regulatory body requirements, the Office of Healthcare Technology Management (HTM) Documentation of Services policies and guidelines, and other VA requirements.
• Applies basic networking principles to resolve medical system communication issues including, but not limited to, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system.
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels.
• Investigates, remediates and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes. Participates in local safety improvement processes such as Root Cause Analysis (RCA), safety work groups, and Environment of Care Rounds. Identifies hazards during routine job performance and takes action to ensure they are addressed and corrected.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes but is not limited to pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OIT, Informatics, SPS, etc.)
• Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements. May be asked to assist in other administrative duties as well, including participating in hiring panels.

Work Schedule: Monday-Friday, 7:30 a.m. to 4:00 p.m.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 00000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $39,993 Per Year (GS 00)

Flexible Location: NES is a remote friendly employer supporting office, remote and hybrid working. We’re happy to talk about how you want to work.
Work Pattern: Fixed-term, Full Time, 37 hours per week

Fixed-term or Secondment until March 31st 2025
** for NHS applicants, an NHS secondment will be offered in the first instance. For non-NHS applicants, a fixed-term or secondment would be considered.
You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.

Who We Are
NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.
NES Technology Service has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies.
Our Technology
We are in the business of providing safe, secure and innovative technology products and services that aim to improve outcomes across education, training, workforce, health and care in the public sector in Scotland.

The Opportunity
While to date the majority of the products that NES Technology Service develop are for use by the health and social care workforce, we are now tasked with working on new national scale digital services for the general public. This is an exciting new portfolio of work and we are looking for an experienced design leader to lead our cross-disciplinary public-facing design work.
Do you want to play a lead role in ensuring new public-facing digital services are both valuable and usable by people across Scotland?
Do you enjoy defining and directing design work across the disciplines of user research, service design, UX, UI and content design?
Do you enjoy establishing and overseeing efficient and impactful design operations and other valuable reusable assets?
Do you work well with technology and product professionals, ensuring design talent can seamlessly provide their expertise throughout the product life cycle?
Do you enjoy understanding and articulating user behaviours, needs and motivations to help teams design systems that reflect a deep understanding of t
Working within the User Centred Design team you will have the opportunity to set the direction for some genuinely scalable public-facing services and also help develop and position a growing team of design professionals across specialisms.

Does this sound like you?

What We Love to See
A Design Lead for Public-Facing Services needs to offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:
• Proven experience as a senior design leader and manager
• Ability to collaboratively plan and oversee work in a range of design disiplines
• An extensive understanding of design techniques in a digital context for new and existing products
• Track record in establishing processes for valuable and reusable design assets from active design work
• Experienced in collaborating with multi-disciplinary digital teams including product managers and technical leads
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Ability to work on own initiative, to organise and prioritise workload and to meet strict deadlines.

Benefits Which Matter
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
• Life-work balance - with opportunities for flexible working and remote working
• Generous NHS pension scheme
• Annual incremental progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more

Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a design leadership role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning to user research after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact rohan.gunatillake@nhs.scot

Next Steps
**NHS candidates will be considered firstly on a secondment basis, and so are strongly encouraged to discuss this with their current NHS employer at the earliest opportunity, ideally prior to application.
Our recruitment process is currently 100% remote and if successful you would initially work remotely, working from our offices as operationally required.
All applicants who are shortlisted for interview will be contacted by e-mail.
Online interviews (including a presentation) will take place between 17th – 20th December 2024. The presentation topic will be sent to candidates selected for interview.
For further information please refer to the Job Information Pack below.
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

Proud member of the Disability Confident employer scheme

Are you an experienced Health & Social care worker who's on the look out for a rewarding new job? Look no further as we have a great opportunity for you! Our amazing #TeamNewDeer are on the look out for new Complex Care Practitioners to join them on a part-time or full-time basis.

The Role

You'll become part of a friendly, welcoming team who provide complex care and support to eight individuals who are all on the Autism spectrum. There's never a dull moment at New Deer, no two days are ever the same and you'll always be kept on your toes!

In addition to working directly with individuals with complex care needs, you'll also work in partnership with a multi-disciplinary team and the individual's families and guardians to ensure each individual has a robust and outcome focused support plan.

You'll support individuals to manage their own homes, increase and maintain their independence and encourage and support them with their social, health and wellbeing needs.

The people we support all have different hobbies and interests too, so we’ll need you to bring creativity and enthusiasm into supporting them to access leisure activities, engage in meaningful activities and take part in hobbies and interests that are important to them, both within their home and out in their local communities.

About You

Due to the complex care needs within our service, we're looking for people who bring experience of providing care and support within the Health & Social Care sector with the ability to lone work and have confidence to manage behaviours that can challenge. .

We will also need you to bring a commitment to studying for and achieving an SVQ (SCQF level 7) and completing training and further qualifications which are identified as essential for our service. We will fund and support you with any training and qualifications you'll need and we will even reimburse your yearly SSSC registration fees!

To be a great Complex Care Practitioner, you'll need: -

Previous experience of providing care and support to adults with learning disabilities and/or of working in a forensic service
A solid understanding of professional boundaries, accountabilities and responsibilities
A passion for delivering excellent person-led care and support
Excellent communication skills (verbal, listening and written)
Numeracy skills to ensure accurate records are kept
The ability and confidence to deal with behaviours that can challenge
A caring and professional attitude and approach
A positive approach to learning
Confidence in the use of computers
Shift Patterns

We provide dedicated around the clock support 24 hours a day, 7 days a week, so our shift patterns do involve early mornings, evenings, weekends, public holidays and sleepovers.

Sound interesting? Well what are you waiting for? Apply today! We're waiting to hear from you.

We are looking to fill these vacancies as soon as possible and will be interviewing as and when suitable candidates apply. Please apply early to avoid disappointment.

Successful candidates will be required to join the Protection of Vulnerable Groups Scheme and be committed to working towards an SVQ in Social Services and Healthcare alongside any other relevant training and/or qualifications with the support from our Training Academy.

If you're successful in joining our team, we will need you to register with the SSSC within 3 months of starting your employment with us.

Please note - If you have spent more than 12 months out with the UK (excluding France, Germany. Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania or Spain) within the last 10 years while over the age of 18, you will be asked to provide a criminal record certificate from the relevant government/police authority as part of our pre-employment checks.

Cornerstone welcomes applications from all sections of the community and actively seeks to increase the diversity of our workforce.

Proud member of the Disability Confident employer scheme

Learning Support AssistantThe role is a Permanent, Term-Time only role
Monday to Friday (08:30am – 17:00pm) (approx. 36 teaching weeks per annum)
No working required during school holidays
Salary from: £25,317 - £28,800 pro rata, depending on experience (£21,700 - £24,656 salary for term-time, 36 weeks pa)To Start: ASAPAre you outgoing and confident with consistent energy and enthusiasm?
Are you pro-active?
Do you enjoy working in an environment that is constantly changing?
Do you have a passion for learning and positive re-enforcement?
Are you calm under pressure and resilient when faced with challenging behaviour?
If you answered yes to all of the above AND have a passion for working with children with social and communication needs then you are the Learning Support Assistant we are looking for!
Our special outstanding school is constantly growing, providing a supportive, nurturing learning environment for more and more children. Due to this expansion we have an opportunity for you to be a part of a multi-disciplinary team of dedicated friendly Teachers, Therapists and Learning Support Assistants.
What the role involves:
You will not find yourself getting bored in this role! Each day brings new challenges, opportunities for development and to demonstrate your supportive skills as a Learning Support Assistant. Your role may involve providing ad-hoc or dedicated 1-1 support to specific children and providing whole-class support in lessons. You’ll also help maintain the learning environments, assist with administration and provide ad-hoc management or support with challenging behaviour.
We offer:
A supportive working environment in a modern, well-equipped building.
Small class sizes and the opportunity to work 1-1 with children where possible.
Support from an enthusiastic and dedicated team of Therapy staff and Teachers who will work alongside you in the classroom. Our Speech & Language Therapists, Occupational Therapists, Physiotherapist, Art Therapists, Music Therapists, and Play Therapists aim to maximise each child’s potential in a nurturing and supportive environment.
Continued professional development and training.
The opportunity to obtain a City & Guilds accredited training course in Behaviour Support Management while working here. We will also train you on how to use Makaton, a unique language programme that uses symbols, signs and speech to enable people to communicate.
An opportunity to pursue a career in Teaching or Therapy where applicable.
Great staff non-contractual benefits such as free lunch on Fridays, termly wellbeing claims, annual bonuses and pay rises and a friendly nurturing environment.
Close to a good transport network and on-site free parking is available.
UK Healthcare cash plan designed to help cover your “day to day” healthcare expenditure such as Optical and Dental bills and offers cash back (up to policy limits) for a variety of different medical treatments. It also offers lifestyle benefits and discounted gym membership.The ideal candidate will have:
Supporting our students can sometimes be challenging, mental and physical resilience are qualities necessary for all our staff.
Confidence, enthusiasm and a passion for learning.
Good English (clear written and spoken English) and numeracy skills.
Knowledge and experience of behaviour management.
The ability to build good working relationships with children, teachers, parents and carers.
Experience of working with children with Special Education Needs (SEN), particularly children on the Autism Spectrum.
The ability to manage a small group of children with complex social communication needs.
The ability to promote positive behaviour in a nurturing environment is essential.Closing date: 2nd December 2024 Early applications are encouraged

Kilchoan Estate
Livestock & Estate Worker
The Kilchoan Estate is a cultural and educational enterprise in rewilding, preservation & sustainability. Across 1500 acres we are restoring habitats, creating gardens and caring for historic breed livestock. We are looking for enthusiastic applicants to join our team and assist with the development of the estate, gardens and grounds with a focus on the integration of livestock into a conservation grazing rotation.
Situated on the north shores of Loch Melfort, the estate rises from sea-level to 270m. There are a range of distinct habitats including grasslands, peatlands, semi-natural ancient woodland, newly planted native woodland & exotic forestry plantations. We also run several marine projects including a native oyster restoration project and a kelp farm.
We are looking for a highly motivated individual to join our team in a varied role, encompassing a range of tasks across the estate. Working as part of the estate team but also assisting the garden & building departments, the ideal candidate must be capable of following instruction and using their own initiative and expertise.
Duties will include (but not limited too) livestock care & management, grazing management, planting, fencing, path creation, assisting wildlife monitoring, habitat management and assisting with both marine and terrestrial restoration projects. The main responsibilities for this role are
• Day to day interaction with highland cattle including record keeping.
• Processing and co-ordinating the use of firewood across all properties.
• Tractor driving and maintenance, use of front loader bucket, forks and grab. Use of PTO driven implements- toppers, pan mixers etc.

Necessary
• Tractor driving & operation experience
• Handling of livestock

Desirable
• Chainsaw certificate
• Spraying certification- herbicides
• Trailer use

Training, both formal and informal offered. Ongoing personal, professional development supported. There is opportunity for visiting and collaborating with outside organisations across many projects.
Competitive salary offered.

Company Description

Regional Service Supervisor

Driving license and own vehicle essential

Full Time: 40 hours per week

Salary: £27,000 per annum

Travel: 30p per mile

Location: West of Scotland

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

This is a multi-location role; successful candidates must be willing to travel and have a flexible approach to working hours.

Key Areas of Responsibility

Team Leadership/Supervision:

• To ‘set to work’ all General Assistants across the Unit/location at the start and during their shift.
• To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.
• To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).
• To brief and communicate key messages, ensuring full understanding and competence.
• To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards.
• To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.
• To support team members with customer service skills and knowledge.
• To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.
• To monitor, supervise and close work conducted by Tier 2 contractors within catering operations, i.e. maintenance, EPOS, etc (Aspens etc).

Operations:

• To carry out a range of catering activities under the direction of Managers, including but not limited to serveries, retail shops and coffee outlets.
• To ensure all food service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements.
• To serve food and beverage at additional functions as required by key customers.
• To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.
• To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.
• To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
• To be involved in the development and implementation of new products, packaging, methods and equipment as required by Somerset Larder.
• To ensure all quality records are completed accurately and on time.
• To carry out specific food service tasks as required.
• To carry out projects or other tasks as requested by management.

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

The International Growth Team (IGT) helps customers and Google realize the full potential of international growth across Google Ads. We're a global team composed of experienced Strategy Consultants, Consultative Sellers, and Operations Experts. We pride ourselves on our deep knowledge across industries, geographies, and products. Our core identity is that of being strategy partners (i.e. transforming export intelligence into bold actions that drive growth), connection catalysts, and being global natives. Our customers operate in an increasingly globalized world. Google’s global reach and in-depth market knowledge allow us to support our advertisers along the various steps of their international growth journey. As an expert on international expansion processes/success factors and member of a global network, you'll be a trusted advisor and partner to our customers. From strategic planning support, identifying the right target markets, to setting them up for success within their non-domestic footprint, you'll provide insights and direct support, helping them reach and exceed their international ambitions.

Qualifications

Job responsibilities

• Identify high-impact international growth opportunities based on existing frameworks and tools, and develop new ideas and approaches to drive international growth and scale for an assigned portfolio.
• Understand customer's objectives, and be a digital consultant to businesses in APAC looking for international opportunities.
• Understand the market landscape, and develop and execute projects around international growth, impacting clients' understanding of global markets.
• Contribute to growing international growth acumen and resources within Google, and support other members in your network by sharing knowledge about your assigned market.
• Build thorough knowledge related to advertising on Google, Google Display Network, and YouTube.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in advertising sales, consulting, media, or working with advertising agencies.
• Experience in cross-border or exporting business.
• Experience in an analytical capacity, leveraging data to generate market insights or business proposals.
• Experience in a sales or client-engagement role.
• Ability to communicate in English and French, German, or Spanish fluently to interact with local clients and stakeholders.

Preferred qualifications

• Experience developing grounded, insight-driven narratives and applying them in mobile, digital, and offline mediums into actionable business growth opportunities.
• Experience working in Europe or knowledge of European markets/regions.
• Knowledge of digital advertising.
• Ability to take initiative and work well in ambiguity, with an entrepreneurial and goal oriented mindset.
• Excellent communication, analytical, project management, presentation, and organizational skills, and ability to tell stories with data.

Benefits:

• Entry level welcome and training provided
• Upon completion of 12 months contract, candidate will be entitled to 1 month bonus

Working Days and Timing (rostered):

• 5 days work week: Monday to Friday 8:30am - 6pm
• 5.5 days work week: Monday to Friday (8.30am to 5:30pm) & Saturday (8.30am to 12.30pm)

Job Description:

This is a contract role for a Customer Service located in ALPS Ave. Our client, one of the largest and most trusted global shipping and logistics companies, ships and tracks domestic and international deliveries. You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

Product Knowledge and Support:

• Develop a deep understanding of the company's product portfolio.
• Provide technical support to customers and the sales team regarding product features, specifications, and applications.
• Assist in the preparation of product documentation, including datasheets, manuals, and user guides.

Sales Support:

• Collaborate with the sales team to respond to customer inquiries and provide product-related solutions.
• Assist in preparing quotes, proposals, and presentations for potential clients.
• Support the sales team in managing customer accounts and tracking sales orders.

Customer Service:

• Address customer questions and concerns promptly and professionally.
• Handle customer complaints and work with the relevant teams to resolve issues effectively.
• Ensure customer satisfaction by following up on orders and service requests.

Market Research and Analysis:

• Conduct market research to identify trends, competitor products, and customer needs.
• Provide insights and feedback to the product development team to enhance existing products or develop new ones.

Documentation and Reporting:

• Maintain accurate records of customer interactions, sales activities, and product issues.
• Prepare regular reports on sales support activities, customer feedback, and product performance.

Training and Education:

• Conduct training sessions for the sales team and customers on product features and best practices.
• Develop training materials and resources to support ongoing education efforts.

Collaboration:

• Work closely with the product development and marketing teams to ensure that the sales team is equipped with the latest product information.
• Coordinate with logistics and operations teams to ensure timely delivery of products to customers.

Continuous Improvement:

• Identify areas for process improvement within the sales support function.
• Suggest and implement improvements to enhance customer experience and operational efficiency.

Qualifications:

• Education: Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience: Previous experience in sales support, customer service, or a related role.

Skills:

• Strong communication and interpersonal skills.
• Technical knowledge of the company's products.
• Problem-solving abilities and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

*Part-time Position*

We are looking for a fun-loving, dinosaur-obsessed, big-hearted (do you know some dinosaurs can have up to 8 hearts?!) centre administrator to join our team and keep all the dinosaurs in check!

Your responsibilities:

• General reception duties

• Answering phone calls

• Handling and responding to enquiries in a timely fashion

• Scheduling of cases for the centre

• Handle general therapy/school related administrative duties

• Help with opening/closing of the centre/getting the centre ready each day

• Provide administrative support and update records

• Ad hoc administrative/operations duties as allocated

..if you fit the following Rawr-quirements:

• At least N/O levels qualifications or equivalent

• Meticulous and detail-oriented

• Min 1 year of work experience in a similar administrative role/customer service

• Customer-service oriented, a plus if you enjoy interacting with children

• Compassionate

• Knowledge of multiple languages is a plus

• Care for the clients you serve

Then we want you to join the Dinosaur family! Grab this opportunity with all your claws!

Potential hires can expect competitive remuneration, a fun, casual work environment with colleagues that are open-minded and eager to learn from one another, and respects work-life balance. You'll also get to grow together with a young company.

All ages welcome.

*Please apply with expected salary*