Total 3 Director/C-Level Customer Service job vacancies in Stoke-on-Trent

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We are looking for a Director of Product Management to lead our multi-year Customer Identity Access Management (CIAM) modernization program. As one of BMO’s top transformational priorities, the Director will be accountable for delivering the outcomes that will lead to a unified and enhanced customer experience across P&BB and the Enterprise.

The Director is responsible for establishing the broad vision, strategy and guiding the implementation set out in the modernization roadmap. The Director will work across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals. The Director will provide product, process, and technical expertise, including:

• CIAM concepts, including the ‘next generation’ of solutions
• Authentication and authorization
• Security standards (e.g., oAuth)
• Digital fraud prevention
• Business strategy
• Technical delivery concepts, including Agile and Kanban

The ideal candidate must demonstrate an ownership mentality, intellectual curiosity, a strong desire for continuous improvement, and a passion for empowering and leading others,

• Identifies the overall goal of a product(s), drives engagement of stakeholders and leads the adoption of product.
• Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.
• Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.
• Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.
• Addresses blockers related to adoption and correct usage of the product- including communications, documentation and training.
• Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.
• Identifies and analyzes market trends to update and improve product usability
• Ensures that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Product Management and Development.
• Technology Business Requirements. Definition, Analysis and Mapping.
• Marketing Analysis.
• Creative thinking.
• Process Improvement and optimization.
• Business Strategy.
• Research and information synthesis.
• Business Operations.
• Financial & Risk Management.
• Learning Agility.
• Customer centricity.
• Complex Problem Solving.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Influence skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.

• Typically 9+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.