Total 6 Director/C-Level Customer Service job vacancies in Mumbai, India

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• wn and hit/exceed annual sales targets within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts

Operational 

• Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel

• Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
• Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
• Ensures strict control of room keys for guests and other departments
• Conduct frequent and thorough inspections together with the Housekeeping Manager.
• Maximizes room sales and revenues for the hotel

  Guest Service

• Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
• Personally and frequently verify that guest’s check-in/out is receiving the best possible service in line with Accor’s standards.
• Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness
• Greet and assist at the check in of guests
• Ensure a speedy telephone and message service at all times for guests
• Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
•  
• People Management
• Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
• Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
• Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
• Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development

Job Title

Job Description Summary

Job Description

Leading the Research & Advisory function across APAC & EMEA:

Summary: This role is for the Data Center Advisory Team

Using deep data center expertise, we deliver full services from site selection, appraisals, feasibility studies, project and facilities management to sales, leasing and investing.

Looking for clients to help them in developing, building, buying, selling, investing in or manage and modernize data center projects from one location through to an entire portfolio.

Deliver fully converged real estate, facilities and technology solutions for data center owners, occupiers and investors throughout India and around the globe.

• Lead the data center Research & Advisory team across APAC & EMEA
• Manage the center of excellence team based in India.
• Track and analyze data center activity in APAC & EMEA, identify trends, growth opportunities and challenges.
• Collect and analyze data and publications on the global data center sector.
• Assess findings and disseminate across various research outputs for internal and external audiences, written publications, client presentations, webinars and industry speaking opportunities
• Answering data and informational queries from regional team (APAC & EMEA) and being a knowledgeable source of truth for data center insights for internal personnel
• Collaborate with stakeholders to develop research proposals that will assist in business development and other revenue driving opportunities
• Assist global research team in drafting signature biannual and annual reports
• Maintain effective communication with the C&W Data Center Advisory Team (DCAT) and other stakeholders, including through participation in regular team meetings
• Achieve revenue target set for the data center advisory function
• Prepare proposals for advisory pitches/mandates
• Interact with clients and key stake holders for business opportunities
• Respond to media queries and participate in events to represent C&W’s DCAT
• Execute bespoke advisory mandates for clients that may include demand estimations, pricing strategies, financial feasibility, market study, competitor benchmarking, regulatory and compliance requirements, etc.
• Ensure fee is collected from clients basis the executed/delivered mandates/reports.
• Domestic & International Travel may be required as per business needs.

Job Title

Job Description Summary

Job Description

Associate Director | Data Centre Advisory, Mumbai

Location

Mumbai, India

POSITION OVERVIEW

We are currently seeking an experienced Associate Director with a history of over-performance in quota attainment to join our Data Centre Advisory team. As an Associate Director at Cushman & Wakefield, you will provide advisory services to enterprise clients, and supporting solutions around Data Centre Colocation & allied Services.

Responsibilities and Duties

• Proactively Lead & engage in business development activities to win new business for Data Centre Colocation Services – at the regional level; this includes sourcing, executing & closing deals.
• Responsible for identifying & nurturing existing key corporate relationships & build new relations with Data Centre Operators & End Users.
• Set face-to-face meetings with business leaders and decision-makers, including "C" level executives within our target marketplace
• Deliver customer presentations that are top-notch and articulate the Cushman & Wakefield’s Value Proposition
• Develop, maintain and grow an ongoing sales pipeline
• Develop a thorough understanding of the Cushman & Wakefield’s Advisory Service process
• Apply solution and consultative sales skills to manage account cycles
• Assess client requirements & Execute Transaction – Option Sourcing, Client Presentations, cash flows, site Inspections, providing pricing inputs, Negotiations, Legal and Closure. Ensure comprehensive market coverage whilst proposing suitable options to clients
• Responsible for customer satisfaction by achieving delivery & service quality norms. Ensuring client engagement through calls, meetings, site visits, presentations, follow-up, accurate & timely submission of company proposals and overall governance during the execution phase.

Competencies

Supervisory:

• Provides formal assistance/ guidance, to the team. May coordinate and assign tasks to co-workers within a work unit and/or project.

Communication:

• Strong client management skills.
• Ability to make effective and persuasive presentations on complex topics to employees, clients and/or public groups.
• Ability to motivate and negotiate effectively with key employees and client groups to take desired action.

Financial Knowledge:

• Requires expert knowledge of financial real estate terms and understanding of approaches to value of real estate assets.

Reasoning Ability:

• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for clients

Other:

·Strong interpersonal and organizational skills with ability to manage multiple projects simultaneously.

·Strong negotiating and influencing skills.

Qualifications and Skills
 

• Master’s Degree with 8+ years of industry experience.
• Tenacity and drive to seek new business, build client relationships with Executive Leadership and meet business revenues targeted
• Team player with experience in working in managing/working in teams.