Total 50 Director/C-Level Customer Service job vacancies in City of London, London, EC2Y 5AS

• The duties may include, but are not limited to:
• Direct subordinates and/or provide; plan work to be accomplished by subordinates, set and adjust short term priorities, and prepare schedules for completion of work.
• Hear and resolve complaints from employees – referring group grievances and more serious unresolved complaints to a higher-level manager.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Make decisions on work problems presented by subordinates.
• Oversee the management and administrative support of the Warehouse and Commodity Management Division.
• Formulate and recommend to the Director and Senior Leadership, critical policies, methods, and procedures for carrying out the warehouse examination, licensing, cotton and price discovery programs.
• Recommend reasonable actions affecting the licenses or storage contracts of the warehouse operations, based on examination results.
• Serve as an agency authority and technical expert providing advice and guidance on all matters relating to division programs, specifically warehouse examination/licensing, warehouse liquidation/marketing, and the USWA.
• Research solutions to improve examination/licensing and other techniques used by the various states with the objective of expediting workflow and enhancing the quality of work.

Starting at $124,113 Per Year (GS 14)

• The duties may include, but are not limited to:
• Assists the Regional Director on a variety of assignments related to the administration and management of QAD commodities.
• Formulates and implement procedures, policies, and training programs within their region.
• Directs the work of key assistants and assures that grading activities are properly coordinated and administered.
• Supervises grading activities and provides guidance to a significant number of federal and or state employees on both administrative and technical matters.
• Assists in the execution and coordination of approved policies and programs to effectuate uniform and integrated programs throughout the incumbent’s region.
• Monitors funds obligated, expended, and collected in the execution of the program in the region.
• Reviews and evaluates operations in their designated area to appraise their effectiveness, adherences to regulations, and determining their deficiencies.
• Evaluates the technical adequacy and acceptability of the grading, certification, and auditing programs.

Starting at $103,409 Per Year (GS 13)

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Starting at $163,964 Per Year (GS 15)

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Starting at $163,964 Per Year (GS 15)

This position is located under the Office of Science and Technology, IT Systems Delivery Division, Application Support Branch, in Washington, District of Columbia.

Serves as the Chief, Application Support Branch responsible for the management of Information Technology programs, contracts, and resources to meet the established OST and ATF strategic goals and program objectives.

• Manages and direct branch activities and performs the full range of supervisory functions over the personnel. Assigns and reviews work, established priorities, approves leave, evaluate performance, determines training needs of staff and approves necessary training.
• Manages contracts, leases, and equipment and ensures that all contract management, either products or personnel, are compliant with the Federal Acquisition regulations and ATF policies. Manages contracts and leases verifying quality and completion. Interprets vendor contracts for the enterprise. Monitors the service providers' penalties incentives if performance does not meet established criteria.
• Analyzes, tests, installs, implements and supports new or existing application software. Analyzes systems requirements in response to business requirements, risk and costs, and evaluates, selects, verifies and validates the system software environment.
• Serves as the day-to-day liaison between the business units and service providers for the domain and provides input to contract expectations by seeking maximum benefits for business users.
• Participates in the government process, working with the business areas to set domain priorities. Identifies competing needs and requirements and resolve issues. Coordinates the collection of performance metrics for their domain. Provides metrics to the Sourcing Office and services as first level problem solver.

Starting at $139,395 Per Year (GS 14)

As a Director of Communication and Outreach, AD-0301-00 (Senior Manager), you will be responsible for:

• Driving the overall vision, strategy, and execution of FSA’s communication and outreach plan.
• As a recognized expert, providing leadership in the evaluation, assessment and improvement of programs and management systems by applying a wide range of qualitative and quantitative techniques.
• Providing program oversight and guidance that addresses modern communication practices and management approaches, drawing heavily upon best practices from the private sector and other Federal agencies.
• Planning, developing, directing, and managing the communication and outreach strategy and team to meet FSA strategic goals.
• Recommending the appropriate customer centric solutions to support the policies and directives issued by the Department of Education, Federal Student Aid (FSA), and the Intermediate of Chief Operations Office.

Starting at $147,649 Per Year (AD 00)

The incumbent of this position serves as a Branch Chief responsible for the supervision and management of the National Office Branch of the Office of the Division Counsel/Associate Chief Counsel (Criminal Tax) (DC/ACC) providing legal counsel to IRS, Criminal Investigation (Cl). The Branch provides all necessary legal services in connection with formulating and implementing legal positions and policies broadly impacting the criminal tax function; reviews significant or sensitive legal cases and grand jury matters centralized in the National Office and prepares legal opinions on significant criminal tax issues received by the DC/ACC; reviews and prepares a variety of criminal tax work products such as search warrants, undercover requests, responses to congressional correspondence, analysis of legislative matters and manual revisions; reviews criminal tax appellate matters and makes appropriate recommendations for appeal to the Department of Justice; reviews and analyzes forfeiture matters as well as cases involving money laundering and Title 31 violations; provides formal and informal advisory opinions and other assistance to officials of Cl with respect to criminal tax matters; coordinates with other Division Counsel on matters (such as proposed civil liability actions, Freedom of Information Act, Privacy Act, and discovery proceedings) relating to particular criminal tax cases; reviews proposed prosecution cases declined by the Department of Justice.

As a Supervisory General Attorney (Tax)-Branch Chief, you will:

• Act as a legal consultant to (CI) on some of the most difficult, important, and complex professional and legal matters arising in the administration of the Internal Revenue laws.
• Direct exhaustive and detailed research on some of the most complicated legal problems within Cl's program areas and direct the preparation of recommendations as to the position to be taken by the DC/ACC and Cl in connection with these matters.
• Prepare or substantively review proposed memoranda on various legal and administrative matters for submission to the DC/ACC, the Deputies Chief Counsel or the Chief Counsel for final approval.
• Direct the participation by the Branch in conferences with representatives of other interested offices concerning projects.
• Examine all matters assigned to the Branch and assigns to each Branch employee work appropriate to his/her grade and experience level.
• Provide coordination, control and direction of criminal tax activities to ensure that specific Chief Counsel criminal tax objectives, policies and programs are implemented effectively and efficiently.

This is not an all-inclusive list.

Starting at $163,964 Per Year (GS 15)

• The duties may include, but are not limited to:
• Directs and coordinates the preparation of top-level briefing papers and Congressional information on behalf of the Office of the Administrator.
• Sets and adjusts short-term priorities and prepares schedules for completion of mission-critical work.
• Analyzes and takes action to address urgent problems and issues and recommends courses of action to resolve them.
• Exercises delegated authority to plan, schedule and carry out major projects concerned with the implementation, analysis and evaluation of programs for the unit's effectiveness.
• Develops performance standards to improve production and quality of the work directed.
• Plans, organizes and directs FAS program area work and accepts and implements recommendations where the proposals involve substantial agency resources, require changes in established procedures or conflict with the desires of the activity managed.
• Provides authoritative technical advice and consultation on policy guidance to FAS officials concerning the complex, sensitive, controversial and timely issues that must be addressed by the Agency.
• Initiates and directs the preparation, issuance and interpretation of procedural rules guidelines and policies.

Starting at $139,395 Per Year (GS 14)

• The duties may include, but are not limited to:
• Serves as the CAFA Director’s representative, fully participating in the planning and program development of user fee costs and activities to support PPQ’s mission, goals, and policies.
• Coordinates with the CAFA Director to provide overall leadership, direction, coordination, and operational accountability for the CAFA division and associated programs.
• Coordinates, develops, and integrates staff functions with other APHIS programs and programs of other federal, state, and foreign agencies and private organizations.
• Represents the CAFA Director in meetings and dealing with outside groups such as Members of Congress, agricultural industry groups, and officials of other government agencies.
• Oversees in-depth analyses of user fee policy and program management issues of importance to APHIS’ mission to protect and serve U.S. agriculture.
• Oversees administration of PPQ’s user fee activity-based cost models; manages the team that designs, develops, operates, and evaluates the user fee cost model and associated regulatory activities.
• Improves program cost tracking, analysis, and financial decision-making.
• Manages financial accounts for appropriate conduct of the assigned program(s) which may or may not involve special appropriations, user fees, reimbursable overtime, or trust funds.
• Leads national budget development for assigned program responsibilities and provides coordination for the Program Planning and Budget Development Process.

Starting at $122,198 Per Year (GS 14)

WHAT IS THE TAXPAYER ADVOCACY SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service, Operations Support, Finance & Human Capital

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Starting at $122,198 Per Year (IR 4)

This announcement will close on 11/25/2024. The first 50 applications received will receive first consideration. Applications that are submitted after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management.

Duties includes but are not limited to:

Portfolio Responsibilities

• Supports advancement of the VHA ONS Strategic Plan Workstreams and associated subgroups therein, delivering goals, objectives, and action plans.
• Aligns the vision, direction, and objectives of the ONS nursing leadership and nursing clinical practice with ambulatory care programs and committees to elevate the quality of professional nursing practice throughout the VHA health care system and in support of the VHA Nursing Workforce Strategic Plan and in collaboration with other ONS portfolios.
• Communicates and fosters effective labor management partnerships.
• Provides analysis and reporting of clinical practice data, developing action plans and interventions, and assesses results of actions in follow up.
• Engages in succession planning, including mentoring and coaching others into roles within and external to ONS.

Consultation

• Facilitates multiple teams to achieve desired outcomes, creating, implementing, and measuring large complex projects within an integrated health system.
• Demonstrates effective oral and written communication and human interpersonal skills, as evidenced by communicating clearly, being able to work with diverse constituencies, developing rapport with people at all levels of the organization, and having the ability to clearly communicate goals, objectives, and progress in meeting milestones.
• Establishes external relationships and collaborative alliances, which facilitate teamwork, enhance nursing practice, scientific inquiry, and promote partnership with academic and professional organizations at a regional (VISN) and national level.
• Serves on, leads, and/or establishes key committees to improve clinical and nursing processes across the enterprise as a national ONS representative for ambulatory care nursing.

Clinical Practice Program

• Promotes the identification, dissemination, and evaluation of best practices in ambulatory care nursing and team-based care.
• Assesses trends in ambulatory care nursing practice and clinical outcome measurement systems to identify and implement optimal practices and approaches, and the use of information systems, electronic health record, metrics, and outcome measures to guide care.
• Responds to internal and external communications and maintains knowledge of and communicating activities through communication with VA and non-VA stakeholders.
• Promotes the development, operationalization, and sustainment of strong partnerships between VA and external stakeholders through national ambulatory care-related nursing committees and workgroups with representation from national nursing leaders to end users to advance standardization and excellence.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm
Telework: Available (applicant is required on site 50% of work schedule per pay period)
Virtual: The employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee) and is authorized for telework up to 50%.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $201,757 Per Year (VN 5)

Please see the PDF attachment for the full job description of the Medical Director for our NHS Children and Young People's Neurodevelopmental Assessment Service.

• Serves as advisor to the Assistant Chief Information Officer (ACIO) on all aspects of the Farm Production and Conservation (FPAC) systems and applications, databases, tools, and services.
• Provides centralized design, development, and maintenance support of the FPAC systems, applications and tools.
• Manages the implementation of business solutions as designed and planned with minimum impact to ongoing business operations.
• In partnership with the Department, ensures the continuity of IT services in the event of a major disruption to the business and ensures the stability and reliability of systems under extremely heavy workload requirements.
• Participates with the business customers and the Chief, Information Assurance Branch, in developing Service Level Agreements (SLAs) to establish service requirement and problem resolution expectations and timeframes

Starting at $186,855 Per Year (ES 00)

Job Advert

Are you innovative and people focused? Are you experienced in driving change, employee engagement and people development? Are you
authentically values-driven? Do you share our belief in the power of good relationships, and the potential that is in all people
to live good lives and put their past behind them?

Pact , the Prison Advice and Care Trust, the national charity for people affected by imprisonment, is seeking a new Director of
People to join its Senior Leadership Team to ensure effective and efficient delivery of our people and learning and development
goals and our strategic business plan, and to help shape our workplace culture, as we continue to grow and develop.

Reporting to the CEO, this role is critical in ensuring that our c400 colleagues and 500+ volunteers have the values, skills, and
workplace culture, that will enable them to thrive, and deliver excellent services. In addition to acting as a strategic business
partner and trusted advisor to senior leaders, you will have the professional business administration and leadership skills to
help us build the right business processes, systems and structures, for maximum efficiency and cost effectiveness, so that our
managers and frontline workers can focus fully on delivery. You will help us modernise, to keep our core costs as low as
possible, so that even more of our resources can be spent to support people to cope with the impact of prison, and live good lives
after release. But you will be more than your technical and business skills. You will be a people person too, and a role model
and ambassador for Pact’s ethos and values.

You will take a strategic leadership role in developing the capabilities of our managers, developing and implementing our
business plan and people strategy, in alignment with the overall goals and values of the charity that have been developed over 125
years. You will lead initiatives that foster a sense of engagement and community and a ‘one team’ approach, for our dispersed
workforce of small teams that deliver services in c70 prisons and a range of other locations across England and Wales. You will
help build a culture of trust, collaboration and inclusion.

Key responsibilities include shaping our approach to talent management, and developing our recruitment and retention strategies,
including embedding EDI into all aspects of the management and development of people to ensure we are able to attract, engage and
retain a diverse and inclusive workforce. You will also share our passion and commitment to facilitating opportunities for people
with lived experience of the criminal justice system to shape our thinking and be part of our workforce.

It is essential you are MCIPD qualified (or have evidence of working at this level) with senior HR and workforce development
experience, including implementing your strong working knowledge of employment law and HR best practice and delivery of learning
and development. You will also have experience of managing change, systems and business process improvement. As an experienced
manager, you will have the skills to lead and inspire our People Team which includes the Training Manager, and Heads of HR and
Volunteering as direct reports.

If this sounds like you, and you are committed to Pact’s mission, vision and values, then we would love to hear from you.




We offer:

• Hybrid working with expectation that up to 50% of time may be home-based with the rest based in a Pact London site or
visiting other Pact sites in England and Wales.

• Permanent role

• This role is offered as full-time (37.5 hours per week) or may be offered part time (minimum of 30 hours)

• £80,000 per annum plus pension




Why Join Pact?

This role is more than a job; it’s a calling. You’ll be part of a growing organisation with ambitious goals and a compassionate
mission. Pact offers a supportive environment where you can make a tangible difference, helping us achieve five strategic goals
that include strengthening our impact, financial sustainability, workforce stability, and inclusivity.

If you’re ready to be a part of something greater and help us continue our important work, we’d love to hear from you. Join us in
writing the next chapter of Pact’s story and make a difference that lasts.




How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply
now` button

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are
interested, please submit your application as early as possible.

Closing date: 9th December 2024 at 5pm

First Interviews will take place on 8th and 9th January 2025 in person in London

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory
references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where
appropriate a satisfactory risk assessment). You might also be required to undertake a Disclosure and Barring Service enhanced
check, and a Counter-Terrorism Check (CTC). Please note the successful applicant will need to undertake a Disclosure and Barring
Security Check for this post. Please note that being bankrupt or having County Court Judgements may affect your ability to be
successfully vetted to work in a prison.The post holder will be expected to comply with any requirements of their
registration/professional body to maintain their registration and good standing including continuing professional development,
appraisal and revalidation where appropriate.

The Associate Chief Counsel Corporate employs approximately 40 attorneys who work in our National Office in Washington, DC. These attorneys provide published guidance, field support, and legal advice on tax matters involving corporate organizations, reorganizations, liquidations, spin-offs, transfers to controlled corporations, distributions, to shareholders, debt vs. equity determinations, bankruptcies, and consolidated return issues affecting groups of affiliated corporations, among other matters.

As an Attorney-Adviser (Tax) - Assistant to the Branch Chief, you will provide a full range of legal tax advice and management related duties. You will perform the full range of legal work within the Branch, serve as a technical reviewer, and perform specific management duties as assigned. Assignments include but are not limited to:

• Assist the Chief in determining work priorities and work schedules. Follow up on work assigned to attorneys within the Branch and alert supervisor to any potential delays. Assist the supervisor in planning work to accomplished by Branch employees and determining work priorities and schedules for completion of work.
• Assist in the review of work products from branch employees and recommend to Branch Chief and/or Senior Technician Reviewer the acceptance or revision of work. Follow up to ensure accomplishment of work products, update supervisor on accomplishment of Branch employees, and provide guidance in researching and analyzing novel and uncertain points of law.
• Assist in ensuring that CORP's strategic plan, mission, vision, and values are communicated to the legal staff and integrated into the staff 's strategies, goals, objectives, work plans and work products. Work with the Branch Chief in initiating and implementing new or revised Branch procedures as necessary to improve workflow.
• Work with the Branch Chief to ensure an orderly flow work. Observe and recommend training based on needs and performance of Branch employees. Review briefs prepared by trial attorneys and, on occasion, prepare briefs for filing with the Tax Court. Furnish technical information, advice, and assistance in the development and drafting of tax legislation. Initiates, develops, and drafts regulations, revenue rulings, and other interpretations of the corporate tax provisions of the Code. Administer those provisions, including provisions for which precedents have not been established with respect to which the issues are highly controversial and sensitive affecting the Internal Revenue Service, and related matters.
• Respond to requests for private letter rulings, closing agreements, technical advice, and other advice or assistance of a technical nature submitted by taxpayers, authorized representatives, other divisions and branches of the Service and Counsel, Treasury, other Federal departments, state or local governmental agencies, and foreign governments. Review briefs prepared by trial attorneys and, on occasion, prepare briefs for filing with the Tax Court. Provide necessary expertise in developing the Service's litigating position.

Starting at $139,395 Per Year (GS 14)