The Complex PACT Care Manager RN provides coordination and transition of care across the continuum of care in a variety of outpatient settings, which include but are limited to, clinics, Ambulatory Surgery & Diagnostic Procedure areas, Telehealth service environments, and Care Coordination organizations.

The Complex PACT Care Manager RN provides patient centered care during face-to-face encounters or through a variety of telecommunication strategies and often establish long term relationships. During each encounter, the Complex PACT Care Manager RN focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, performing procedures, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes. The Complex PACT Care Manager RN, acting as a partner and advisor, assists and supports patients and families to optimally manage their health care, respecting their culture and values, individual needs, support in self-management, health goals and treatment preferences. They facilitate continuity of care using the nursing process, multidisciplinary collaboration, and coordination of appropriate health care services and community resources across the care continuum.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday) Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Nurse II RN is a proficient nurse who understands a situation as a whole and perceives its meaning in terms of long-term goals. The proficient nurse learns from experience what typical events to expect in a given situation and how plans need to be modified in response to these events. The Nurse II RN demonstrates performance and leadership in delivering and improving holistic care through collaborative strategies with others. They are self-directed and have a global understanding of how their area(s) of responsibility support the system's mission and vision. They demonstrate sound decision-making and judgment and possess excellent interpersonal and collaborative skills.

The registered nurse provides care and counseling of persons to promote and maintain health and the prevention of illness and injury based upon the nursing process, which includes systematic data gathering, assessment, appropriate nursing judgment, and evaluation of human responses to actual or potential health problems through such services as case finding, health teaching, health counseling, provision of care supportive to or restorative of life and well-being, and executing medical regimens, including administering medications and treatments prescribed by a licensed or otherwise legally authorized provider. The nurse's primary commitment is to the patient, whether an individual, family, group, or community. The staff nurse interprets the philosophy and goals of the Nursing Service to others in the work setting; functions within established guidelines and demonstrates the ability to work effectively and develop therapeutic relationships with patients, their families and other professional and supportive personnel who provide patient care.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday) Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• Plans, coordinates, and directs helicopter operations in support of mission requests.
• Directs helicopter crewmember duties.
• Directs aviation mission planning including briefings of pilots, contract personnel and crews on mission requirements.
• Participates in and may direct helicopter operations to include accompanying pilot on flights, provides radio communications to dispatch and or ground firefighter
• Directs aviation safety processes in coordination with pilot.

The Primary Care Nurse Manager influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include management of unit/program level quality improvement processes and initiatives as well as customer service programs. They support factors that impact customer satisfaction considering the client population, including age and life stages, state of health, race and culture, values, and previous experiences.

The Nurse Manager has first-line supervisory authority, responsibility, and accountability for the 24/7 operations of their areas of practice. They will ensure that subordinate personnel provide timely nursing care which complies with generally accepted standards of clinical practice. This includes the authority to accept, amend, or reject the work of subordinates. The Nurse Manager has continuing responsibility for all the following functions: (1) Planning work to be accomplished by subordinates, setting priorities and preparing schedules for completion of work; (2) Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates; (3) Evaluating the performance of subordinates; (4) Making recommendations for appointments, advancements or reassignments of subordinates; (5) Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters; (6) Hearing and resolving complaints of subordinates and referring more serious complaints not resolved to higher level supervisors; (7) Recommending and/or taking disciplinary action where appropriate; and (8) Identifying developmental and training needs of subordinates and providing or making provision for such development and training. Responsible for maintaining continuous accreditation readiness of their area of practice. Responsible for performance improvement data, customer service/patient satisfaction, patient and employee safety, interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards. Actively develops and manages collaborative partnerships with physicians and other clinicians. Responsible for staffing their areas of practice on a continual basis, ensures staffing meets established nursing hours per patient day requirements, and works with other Nurse Managers to identify and share resources. Responsible for time scheduling of the department/area, mentors staff, deals with employee conduct and performance issues, completes recurring reports and performance evaluations in a timely manner. Participates on service and medical center committees and task forces to improve nursing practice and patient care. Identifies educational needs of staff and ensures that these needs are addressed. Has an integral role in supporting and facilitating student nurse clinical experiences as well as orienting new Nurse Managers. Works in partnership with the union and adheres to EEO principles. Designates cross-coverage in their absence to handle administrative and clinical issues such as: staffing coverage, granting leave, and patient and/or staff issues.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:30am - 4:00pm
Telework: Adhoc Only
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Community Care (CC) Case Manager Registered Nurse (RN) is responsible for executing a streamlined approach to receiving, triaging, and directing timely, coordinated care. The nurse demonstrates proficient practice and decision-making, deliberate planning, and critical thinking skills. The CC Case Manager possesses intimate knowledge of the internal referral care process, clinical review criteria, utilization management standards, clinical documentation requirements, community care regulations, and Veterans Health Administration (VHA) standards and guidelines. The CC Case Manager uses nursing knowledge and systems theory to assess, organize, facilitate, and guide Veterans through their full range of care options including internal/direct care in Veterans Affairs (VA) and care in the community. The CC Case Manager serves as a liaison to both internal and community providers and is responsible for managing the care of the Veteran throughout the consult process. The CC Case Manager supports the medical center's mission to improve timely access to care, ensure Veterans who want to receive care in the community are referred and scheduled into the community, and support the delivery of high quality, timely care to the Veteran receiving community services.

The CC Case Manager will work collaboratively within the Office of Integrated Veteran Care (IVC) to triage Request for Services (RFS) to coordinate care processes defined by the IVC Field Guidebook to include developing a care coordination plan, reviewing medical documentation from community providers, communication of care coordination needs, and supporting the Veteran through the completion of the episode of care. The CC Case Manager will influence care outcomes by collaborating with members of the interdisciplinary team both within the Veterans Affairs (VA) and in the community. The CC Case Manager will comply with VA ­mandated processes and use of health information solutions that serve to assess, document, exchange, and track care coordination information. The CC Case Manager will utilize delegation of authority, if applicable, to function at their highest level of role performance and align high­ quality care with key performance indicators to ensure practice standards meet patient care needs. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Shares educational findings, experiences, and ideas with peers. Questions clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain an evidence-based-practice culture.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday)
Telework: Regular and Recurring
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Major Duties include all phases of managerial responsibilities with the Superintendent. Provide overall supervision management and policy direction for administrative support, resource management, resource protection, visitor services and interpretation, and facility maintenance. Responsible for managing the operational phases of Big Cypress National Preserve.

• Serves as Assistant Program Manager responsible for managing new systems through advanced development, production and fielding.
• Exercises management control of all functional inputs to the program.
• Maintains a continuous up to date cognizance of all aspects of project(s).
• Identifies problem areas and determines and directs action necessary to accomplish the project plan and objectives.
• Maintains liaison with appropriate representatives of DA, industry, supporting organizations and involved foreign governments.
• Oversees coordination between assigned program(s) and other systems.
• Attends high level conference and meetings.

The RN provides coordinated care across the life span to Veterans, families, caregivers, groups, populations, and communities. The PACT Care Manager RN provides coordination and transition of care across the continuum of care in a variety of outpatient settings, which include but are limited to, clinics, Ambulatory Surgery & Diagnostic Procedure areas, Telehealth service environments, and Care Coordination organizations. During each encounter, the PACT Care Manager RN focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, performing procedures, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes. The PACT Care Manager RN, acting as a partner and advisor, assists and supports patients and families to optimally manage their health care, respecting their culture and values, individual needs, support in self-management, health goals and treatment preferences. They facilitate continuity of care using the nursing process, multidisciplinary collaboration, and coordination of appropriate health care services and community resources across the care continuum.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday) flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The individual in this role applies advanced concepts and designs to a variety of projects across varying market sectors, managing and guiding the well-being and productive functioning of CPL’s architectural design teams. 

The Architect I is responsible for investigating, evaluating, and recommending technical design solutions that meet and exceed client needs for any assigned project. Reporting to a Project Manager or Principal, you provide consultation throughout the planning, design and coordination of complex assignments and carry out novel assignments requiring the development of new/improved techniques and procedures. In this position, you are moderately independent and work on complex small to moderate size projects. 

About Us:

Job Description:

The Customer Engagement Application Lead will be responsible for delivering portfolio of application and process solutions to the cross-platform sales, marketing, and field service organizations enabling commercial and service excellence. This role will be responsible for ensuring systems meet our cross-platform business needs inclusive of essential changes that will support evolving business requirements and the driving of continuous improvement. The Customer Engagement Application Lead will work closely with business product owners and stakeholders to proactively identify opportunities to improve the adoption and value of key productivity tools in the Customer Engagement ecosystem.

Principal Duties and Responsibilities (Essential Functions): 

Business Engagement

• Act as the primary point of contact for all stakeholders (e.g. business, implementation partners, executives, and other IT departments) on matters related to Customer Engagement Application Services.
• Work closely with business leadership, and proactively identify opportunities to improve the adoption and value of key productivity tools in the Customer Engagement ecosystem.
• Actively engage with the business product owners and stakeholders to drive alignment of process and requirements.
• Continuously monitor the application performance and gather feedback from business product owners and stakeholders, using data-driven insights to make informed decisions and prioritize future improvements.
• Provide periodic communication to the business stakeholders regarding project status, request backlogs, and support metrics.

Project Leadership and Operations

• Act as the primary IT product owner (SME) of the applications within Customer Engagement Applications portfolio and related business processes.
• Responsible for the overall delivery of operational support, ensuring that service performance meets or exceeds established goals / SLAs.
• Act as the primary point of contact with the Enterprise Services Support teams, to ensure high quality and response handling of tier 1 and 2 issues, working closely to escalate issues and ensure excellent customer service to our users. 
• Engage with the Customer Engagement COE, in collaboration with enterprise architect and other platform CE leaders to determine the best approach to address the needs of the business while also maintaining a standard solution for BW. 
• Act as the project leader on implementation and improvement projects.
• Coordinate projects and team members across platforms, working closely with Business Partners, Project Managers, and Enterprise Services to deliver robust solutions to the business teams.
• Communicate with internal IT teams and the business community to ensure team members are aware of status, KPIs for projects are understood and visible, key decisions are made on a timely basis and manage escalations to ensure the on-time quality delivery of projects/changes. 
• Analyze, design, and implement process improvement changes that will enable business value.
• Work closely with the business to track and prioritize request backlog (a list of features and requirements).
• Provide periodic updates to business stakeholders on projects, continuous improvement initiatives and requests backlogs.
• Point person for management of software licenses, security certificates and contracts with service providers.
• Educate business teams on application features and functionality.
• Assist business product owners on training preparation and delivery to ensure end users are appropriately trained.
• Deliver training to business teams when required.
• Able to lead design sessions if required in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

Strategy and Planning

• Responsible for defining and managing the CE application strategy and roadmap in collaboration with enterprise and platform IT leaders.
• Stay current on vendor application roadmap, releases, and industry best practices, bringing that knowledge into delivering best solution for the business.
• Ensure that the implemented applications serve its intended purpose, deliver business adoption and outcomes.

Qualifications:

• B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field

Knowledge and Experience

• Must have 5+ years of experience leading CRM, CPQ, Field Service and Marketing Tool deployments, from scope all the way to stabilization in a multinational company.
• Strong understanding of the Sales, Quoting, and Field Service processes.
• Must have direct experience of leveraging and integrating enterprise level systems, inclusive of CRM, CPQ, ERP, and Business Intelligence.
• Ideal candidates will have experience implementing Microsoft D365 CRM & Field Service Solutions.
• Must have broad experience either as part of business operations or be very familiar with broad business operations and have a track record of successful management of change.
• Must have experience delivering excellent user support within a matrix structure.
• Experience in systems governance and change control.
• Experience estimating project costs and leading projects.
• Preferred work experience in a manufacturing company with machine builder/OEM business processes.

Personal Attributes

• Excellent coordination and project management skills, the ability to bring strong oversight to multiple projects and changes running concurrently.
• Excellent ability to collaborate and engage with IT leadership, business customers and external third parties.
• Strong commercial acumen to manage operational and project budgets.
• Excellent verbal and written communication skills; ability to explain technical concepts to a non-technical audience.
• Must be able to work across all IT technical platforms to coordinate joint resolution of business problems.
• Experience influencing cross-functional teams without formal authority and maintaining strong working relationships.
• Well-developed analytical skills; highly skilled at strategizing, planning, and problem solving.
• Skilled at influencing, prioritizing, and setting expectations to move toward a common goal.
• Collaborative and thrives working cross-functionally; team player willing to “roll up their sleeves” to drive initiatives.
• Ability to work independently.
• Experience coaching, mentoring, and developing others.

Supervisory/Responsibility:

Direct supervision of a team of two (2) to five (5) Solutions Analysts.

Work Environment:

Work is typically performed in a standard office setting working at a desk or table on a level surface.

Position Type:

This is a regular, full-time position with the understanding that a regular work week will require extended days and hours as needed to meet business needs.

Travel:

Moderate domestic and occasional international travel required as part of this role.

Physical Demands:

The role requires the use of constant use computers and standard office equipment. Mental and visual attention is necessary to perform various duties.
 

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  This job description is subject to change at any time.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job.  If your experience is close to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

Company:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the role: 

The Sr Manager, Utility Customer Success Management will be responsible for empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf. The primary purpose of this role is to provide value and build interpersonal relationships that foster customers who are active promoters. We do this by driving enablement externally and advocacy internally. To be successful, you must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to help others. 

What you’ll do here: 

• Proactively manage a portfolio of mostly Large, Core, and Base customers

• Manage, coach and mentor a small team of CSMs

• Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events

• Coordinate small internal customer projects

• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

• Proactively identify and escalate at risk clients and product issues

• Conduct quarterly business reviews with assigned clients.

• Serve as a subject matter expert for Utility Expense Management and Resident Billing Services

• Ensure customer goals and objectives are met and deliver regular portfolio performance reporting

• Research and assist with resolution of performance issues

• Assist customers with general inquiries and initial research and escalate as necessary

• Ensure 95% call to action compliance.

• Provide a high level of actionable insight and data analysis to provide value for our customers. 

• Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

• Be viewed by clients as a trusted advisor that understands their business and have Zego can help impact key business results

• Participate in POD and attend Sprint review meetings .

• Accurately documents and updates client records, support notes and interactions within the various software systems (Salesforce, Jira, etc).

• Consistently meets personal/team goals and quotas.

• Develop and manage a book of clients from CSA covered segments

• Mediate between clients and the organization.

About you:

• 8+ year experience in a Customer Success or Account Management role with 3+ in informal or formal leadership roles

• Proven track record of success 

• Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

• Proven ability to work in a fast paced, team centered work environment

• Prior experience in SAAS, multifamily, hoa or proptech. 

• Technical aptitude and ability to identify alternative solutions to customer issues.

• Ability to handle multiple, critical, high priority issues with a sense of urgency .

• Proficiency with Google Suite Products.

• Excellent communication– verbal, written, interpersonal with strong active listening skills.

• Detail-oriented and dependable, with a positive and inquisitive attitude.

• Ability to multitask, prioritize, and collaborate

• Exhibit a high degree of self-motivation, drive and a proactive nature.
   

Bonus points if you have:

• Bachelor's degree or higher

• Multifamily Utility Management experience

• Real Estate or PropTech industry experience

The US base salary for this full-time position is $90,000 - $120,000 + bonus + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Accountable for the identification, development and delivery of Continual Service Improvement plans and initiatives to reduce operational costs and enhance operational efficiencies. Oversees the operational model across multiple Third Party Providers to ensure alignment to non-functional requirements across Business As Usual (BAU) service provision, partner contract renewal, and new third-party contracts. Responsible for BAU Operational and Transition Readiness of significant events, including new client conversions, new products and services, and decommissioning of existing products. Ensures all aspects of processing service are provided as required by the client contract to achieve Service Level Agreements (SLAs) and production processing and contractual obligations are met within a regulatory framework.

What Part Will You Play?

• Responsible for the holistic management of two to three clients (depending on level of service complexity) and their TS2 production services, including any additional associated processing services and products.
• Develops and delivers continuous service improvement plans and initiatives for clients and their use of Global products or platforms. Conducts root cause analysis to develop action plan implementation.
• Responsible for the holistic management of two to three partners (depending on level of service complexity) and their production services. Tracks partner service-level performance and proactively identifies ways of continuously improving service to exceed client expectations.
• Manages services transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go-live.
• Conducts regular service reviews with allocated clients and partners, acting as a client advocate with multiple internal teams to address any service deficiencies and escalation of partner issues.
• Acts as client escalation point in the event of need for Severity 1 incidents.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: No degree specified; combination of relevant professional training and/ or experience in lieu of degree accepted
• Typically Minimum 6 Years Relevant Exp

Preferred Qualifications

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams. Some barriers to entry exist at this level (e.g., dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

The Opportunity:

• .High interpersonal and communication skills with the ability to make quick decisions and work independently.

• Strong management, organizational, analytical, and problem-solving skills.

• Open minded collaborative and team-oriented attitude.

• Knowledge of the manufacturing process

• Familiarity with materials management disciplines including production and inventory control

• Ability to manage changing/conflicting priorities and resolve appropriately.

• Ability to effectively operate in any organizational structure

• Results driven, self-sufficient and high motivation

How you will thrive and create an impact:

We offer a full range of clinical trial services that cover every step, from discovery to delivery. Our portfolio of custom kitting, equipment and ancillary solutions, and biorepository and archiving services stands at the ready - to serve any trial, of any size, anywhere in the world. In this role you will:

• Monitor the performance indicators related to inventory, warehousing, shipping and receiving

• Drive efficiencies by monitoring various areas in the warehousing function; inventory adjustments, inventory valuations and warehousing efficiencies

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Job Title

Job Description Summary

Job Description

• Pay: $100,000-$115,000.
• Schedule: Monday-Friday (7:00am-4:00pm).
• MUST BE FLUENT IN SPANISH.
• Develop and implement continuous improvement initiatives that align with Service Excellence, Clientricity and Client Service strategic goals. Partner with Client Services and Service Excellence teams to ensure projects are completed on time, within budget, and to the desired quality standards.
• Identify and manage risks and issues throughout the project life cycle.
• Communicate effectively with stakeholders and senior leadership to keep them informed of project progress and to obtain buy-in for project decisions.
• Track and report on project metrics to measure success.
• Work closely with all levels of Client Services management to ensure thorough and consistent communication and distribution of information. Researches and stays current with Project Management best practices and is actively involved in business case development for new projects.
• Works with site leadership on data gathering and programming for program-related projects, build-outs, and modifications. Manages document management, project status reporting, and end of project close-out.
• Regularly reviews and ensures compliance with department policies and procedures. Maintains department files in project management system.
• Ensures compliance to scope of work.
• Sets strategy and supporting operations for scope of work.
• Reporting, RCA Facilitation. Customer interaction and communication.
• Support and facilitate standards, measuring and reporting performance to standards Technology platforms, equipment, and work order system oversight.
• Performs quality audits, facilitates program for leadership audits and reporting. Partner with Safety and Operation for Training and Development.
• Operations support.
• Document Control, SOP control and BE site Owner QBR creation.

#INDCWS

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities

• Achieves the sales budget for the assigned territory.

• Maintains existing business while focusing on growth opportunities.

• Effectively forecasts and reports sales through funnel accuracy.

• Accountable for meeting assigned territory budget goals.

• Manages within operational expense budget and sample budget.

• Leads, develops, and implements economic models for customers.

• Manages and leads all account/customer relationships in driving Chemo Safety sales.

• Works collaboratively with MDS team to identify nee opportunities.

• Demonstrates comprehensive product knowledge and competitive differentiation.

• Understands clinical application focused on customer needs.

• Use PSS skills to determine customer needs and deliver solution-based presentations.  PSS training to be provide.

• Works collaboratively with Territory Managers, National Account Managers and MDS Regional Manager to drive the selling process and conversion management process in growing overall sales.

• Works collaboratively Clinical Sales Support and Managers to effectively implement a successful conversion management process through Clinical Consultants.

• Educates physicians, nurses, pharmacists, and others on safe handling of hazardous meds and the use of products.

• Continuously promote and improve knowledge of Chemo Safety products, Vascular Care products, competitive products, sales and promotional skills through the Clinical Support function and MDS field sales organization.

• Participates in trade shows to promote the company’s product line, educate potential and existing customers in the medical community.

Requirements

• BA or BS degree.

• 3 - 5 proven years of sales experience, or comparable experience outside of BD.

• Strong relationship building and interpersonal skills.

• Demonstrable selling skills.

• Basic knowledge of Microsoft Office including Word, Excel and Outlook.

• Must possess and maintain a valid state-issued license driver’s license with 3 years of consecutive driving history and meet BD’s auto safety standards’.

Additional Skills, Qualifications and Competencies

• Consultative sales approach in finding solutions.

• Strength is evident in targeting and qualifying sales opportunities.

• Understand the most up-to-date clinical studies to educate customers and improve ability to anticipate and handle objections.

• Ability to identify market, industry and competitive trends and effectively communicate up the organization.

• Participate in and contribute to sales and marketing meetings, training programs, conventions and displays as appropriate. Communicate territory activity through timely submission of pipeline reports and other appropriate reports.

• Work with clinical support manager to support sales and marketing activities.

• Exercise prudent control over samples and other company property in accordance with company policies and procedures and legal requirements.

• Interacts with customer committees as requested (i.e. product, safety, infection control, policy committees).

• Evidenced skill in territory and account management.

• Demonstrated teammate.

• Follow all company and regulatory policies and procedures.

• Adhere to BD Core Values.

• Maintain CRM records in a timely manner (assume there is some type of CRM system).

• Demonstrated success in achieving goals.

• Aptitude for clinical and financial proficiency.

• Active listener and is able to identify important customer needs.

• Committed in driving for results.

• Self-motivated style of working and learning.

• Demonstrated problem solving and decision making ability.

• Understanding of oncology and the use of hazardous drugs across the health care setting.

• Ability to present to all customer levels and internal staff clearly and effectively.

• Ability to work independently and multi-task in a fast paced environment

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

$125,992 - $210,300 (Base + Incentive

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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