Total 67 Manager level Customer Service job vacancies in Preston, PR3 2JH

We are currently recruiting for compassionate Ward Manager to join an independent Mental Health Rehabilitation Hospital in Preston.

This is a an incredibly varied and rewarding role working with an established Mental Health and Learning Disability provider.

The successful Ward Manager will have the necessary skills to lead, support and manage staff, and be visible and accessible to service users, their families, primary care, acute and community health and social care.

The facility accommodates Males with a complex range of mental health issues who require long term support and treatment within a controlled environment.

Person Specification:

• Must be a Qualified Nurse with a valid NMC PIN.
• Previous experience in mental health nursing is highly preferred.
• Strong leadership skills and experience managing other qualified professionals.
• Excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare team members.
• Ability to remain calm under pressure and handle challenging situations with empathy and professionalism.
• Strong critical thinking and problem-solving abilities to provide safe and effective patient care.
• A resilient mindset.
• Experience within inpatient setting is desirable.

Company Benefits:

• Paid Handovers
• CPD and Learning Opportunities
• Company Workplace Pension Scheme
• MediCash Health Plan
• Discounted Gym Membership
• Employee Assistance Programme
• Access to Blue Light Card Membership
• Free DBS
• Free parking
• NMC Fees covered

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Team Leader - Underwriting Support

Based in Fulwood, Preston

£29,000 per year

Monday-Friday and fully onsite

Due to continued business growth, we are looking for a customer focused, and results driven Team Leader to join our invaluable underwriting team within more2life.

This role involves managing the underwriting team who are responsible for underwriting property valuations and new applications to offer stage. As part of this role, you will be expected to ensure that all processes, policies and criteria are adhered to and that all 3rd parties receive an exceptional level of customer service at all times.

Production of MI reporting and on-going mentoring/development of the team also form part of this role. We are looking for someone to join and embrace our dynamic working environment and lead by example.

Team Leader Main duties:

• To lead a team of underwriters and underwriting support colleagues.

• Ensure that service levels are achieved on a consistent basis.

• Ensure that clearly defined processes and controls are documented and followed for all of the teams' activities.

• Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.

• Support the personal performance and career development of all staff.

• Meet and exceed all team targets whilst supporting the wider targets for the business.

• To liaise with solicitors, valuers, brokers and customers to secure documentation required to make responsible lending decisions.

• To keep fully up to date and conversant with lending criteria, products and special schemes.

• To develop and maintain business relationships with key partners.

• To underwrite new business in line with more2life policies.

Skills and experience we look for in a Team Leader:

• Experience of managing or leading a team within a call centre or office environment

• Committed to quality; highly compliant.

• Attention to detail.

• Proactive and confident.

• Highly motivated, accurate, methodical and able to prioritise effectively.

• Outstanding written and verbal communication skills.

• Excellent interpersonal skills.

• Strong sense of responsibility and urgency to deliver results.

• Flexible, approachable and have a positive attitude.

• We seek experience of working in a fast-paced working environment where accuracy is essential. Previous experience of mortgage processing or a similar environment is highly advantageous.

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

23 days holiday plus bank holidays

Annual well being day

1 charity day per year

Tier 1 pension (5% employee and 8% employer)

Simply Health

Life Assurance

Join Us as a Gynaecology Unit Manager.

Are you ready to step into an exciting leadership role that shapes the future of healthcare? The Gynaecology Directorate is on the lookout for a passionate and visionary Unit Manager for our Gynaecology Assessment Unit and Outpatient Services.

In this dynamic position, you'll do more than manage; you'll lead with inspiration! Your clinical expertise will guide and empower an exceptional team, creating a culture where nursing excellence and specialised knowledge flourish. Your commitment to serving as a role model will propel our unit towards new heights of success.

Imagine being part of a transformative environment where your leadership directly impacts patient care and fuels team development. If you’re driven by the desire to innovate and elevate nursing standards, this is the opportunity you’ve been waiting for.

If you’re passionate about driving change and enhancing the lives of others, this is your chance to shine! Join us in this rewarding journey and help shape the future of gynaecological care! Your leadership can make all the difference.

If you ready to lead a passionate team dedicated to making a profound impact in the field of gynaecology then join us in a pivotal role where your leadership will ensure that every patient experiences the highest standard of care, aligned with both local and national guidelines.

As a key figure in our organisation, you’ll empower your team to prioritise quality in patient care and enrich the overall patient experience. Your insights and expertise will be instrumental in shaping best practices that elevate outcomes and foster a culture of excellence.

Dive into the dynamic world of Emergency Gynaecology, Early Pregnancy, and Gynaecology Outpatient care, where each day presents new challenges and opportunities for growth. You'll guide your team through the complexities of patient care, providing them with the tools they need to offer timely and compassionate support during their patients’ most critical moments.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential tomake a differenceand we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk


We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.


This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

Head of IT Service Management Preston(Warton)Hybrid working £75k-£85k+ Excellent Benefits

My client are a multinational aerospace, defence and information security company.

What you'll be doing:

• Define and implement a comprehensive IT service management strategy aligned with business goals
• Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
• Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
• Select, implement, and manage IT service management tools to optimise processes and workflows
• Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
• Establish and maintain service level agreements (SLAs) with internal and external stakeholders
• Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environment

Your skills and experiences:

• Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
• Knowledge of industry best practices and emerging technologies in IT service management
• Strategic thinking: Aligning IT service management with business goals
• Leadership: Building and motivating a high-performing service management team
• IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge
• Deep understanding of frameworks like ITIL and ITSM best practices
• IT and business stakeholders engagement and management

For an immediate interview please send your cv to Peter Bibby on the email address below...

Preston East Community Mental Health Team (CMHT) are looking to recruit a Band 6 Deputy Team Leader to our busy and friendly team. The applicant must to be registered with a relevant professional body. This is a permanent 37.5 hour contract. This post is suitable for registered Mental Health Nurses, Social Workers and Occupational Therapists

The team are based at West Strand House in the centre of Preston, and serves a vibrant and diverse population. It is an established team with a friendly and supportive culture with a visible and supportive leadership team who are committed to clinical supervision and professional development of all staff.

This is an interesting and rewarding role in a busy service. Ideally, you will have current or previous experience in a community setting and be able to work effectively in a multi professional context. You should have a collaborative and enthusiastic approach as well as passion and commitment in developing and promoting recovery based approaches for adults with complex mental health needs

The main job role is to perform duties as a keyworker. As a keyworker you will manage a caseload of service users with a range of complex mental health needs. You will develop Dialog+ care plans and deliver evidence based interventions and treatments to patients alongside managing risks in the community. The post requires that you are a good communicator, and are able to adopt a flexible, adaptable and proactive approach to your work.

Part of your role will require you to undertake the role of team duty worker. This role involves managing unplanned patient work within the team, responding to escalation of risk/crisis situations and may also include assessing of new referrals.

There is an expectation that the successful candidate will take on some leadership activities such as contributing to the learning and development of junior team members taking a lead on/or contributing to projects identified by the leadership team.

In return you will benefit from encouragement to continue to develop your own specialist knowledge and competence. Your development will be guided using clinical supervision, management supervision, Team/Peer support, internal and external training opportunities and the Trust’s appraisal process.

For further information or to arrange an informal visit, please contact: Phil Robinson. Team Manager, Preston East CMHT on 01772 401275 or philip.robinson@lscft.nhs.uk

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Please see attached the job description and person specification for more information about this role.


This advert closes on Wednesday 20 Nov 2024

Location: Preston

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're now looking for Registered Care Managers who are as passionate about what they do as we are to join our team.

Working for Helping Hands is like owning your own Domiciliary Care company but with the support of a nationally recognised and well-respected brand. As a Registered Care Manager you will have the flexibility to make decisions that put the quality of life of your customers and Carers first

Main Responsibilities

• Day-to-day management of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers.
• Holding the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Actively seek new business opportunities and support the commercial growth of the branch.
• Regularly review the operation of the branch to ensure that all customer needs are met.
• Ensure that all policies and procedures are communicated and implemented effectively within the branch.
• Support branch staff and carers with their training and development.

About You

To be successful in this role you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level. You'll also need to have a full UK driving licence and access to your own vehicle.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

We are looking for a team player with good communication and organisational skills, who is flexible in their approach to work. The post holder will: Have overall responsibility for the day-to-day co-ordination and delivery of the SCC operating protocol. This includes compliance against the national spec and localised system SOP(s) as per ICB / MLCSU governance. Chair routine system calls with ICS provider representatives and have devolved authority from ICB to initiate contact with providers as necessary. Ensures that all providers and SCC teams are maintaining contemporaneous notes and that objectives are SMART-based, accountable and delivered (or non-delivered by exception). Visible point of contact for SCC Room Operators to escalate any real-time or emergent risks or concerns. The SCC Operational Manager will interpret any quantifiable or considered risk analysis and decide on a recourse to the most appropriate action to maintain patient safety. Tactical system management of provider critical incidents and accountable to the ICB SRO or the DOC who will enact strategic system management on behalf of the ICB. Establish lines of communication with ICS providers ensuring seamless escalation as per OPEL 4 Framework or other surge protocol. Can devolve point of contact to SCC as required which includes preparing and facilitating handover to the DOC. Be responsible for the running of the System Control Centre Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery. Be responsible for implementing all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets Support the wider urgent care team to deliver against national and local priorities as set out in the NHS E policy to improve and transform urgent and emergency care for the population of LSC, driving better outcomes, improved operational performance and value or money in planning and commissioning. Be required to work five days across the seven-day period, covering 08:00-20:00 or 18:00 as a part of a rota. Work closely with a range of managers and directors for system delivery to balance risk across the system in times of escalation If you require any further details regarding this vacancy please contact: Jennifer Butterworth - 01772 952363 or jennifer.butterworth1@nhs.net

A Vacancy at NHS Midlands and Lancashire Commissioning Support Unit.


Lancashire and South Cumbria System Coordination Centre (SCC) are looking to recruit an additional Operational Manager to join their developing SCC. If you are currently working within healthcare or have previously worked within healthcare and looking for a new challenge and are passionate about working at a system level to improve and coordinate urgent care, this is the role for you.

The SCC Operational Manager will work with the Senior Managers to lead the team working in the Integrated Care Board (ICB) / MLCSU SCC. The role is responsible for delivering operational leadership via the SCC to ensure system level coordination of responses across Lancashire and South Cumbria to maintain flow across UEC pathways.

Please note: this service is planned to transfer from Midlands and Lancashire Commissioning Support Unit (MLCSU) to Lancashire and South Cumbria Integrated Care Board (LSC ICB) on 1stDecember 2024. Therefore due the recruitment timescales it is expected that the successful applicant will be employed by LSC ICB on appointment





The SCC is responsible for coordinating the flow of urgent care across the Lancashire and South Cumbria and operates 7 days a week, covering the core hours of 0800 to 1800. The Operational Manager role is an exciting opportunity to become involved in working to improve urgent care flow at a system level , working closely with colleagues across the area to operationalise the 5 year strategy for urgent and emergency care.

The post holder will be expected to work flexibly to cover these hours on a seven day rota, and with the expectation for significant on site presence with the majority of weekday shifts worked on site at County Hall in Preston.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is part of the NHS family, both ‘of’ and ‘for’ the NHS and are pivotal in supporting major improvements in health and wellbeing for organisations across our partner Integrated Care Systems (ICSs) and their populations. We are integral to the healthcare systems we work in partnership with, and our philosophy is to face every new challenge and opportunity together with our partners.

The System Co-ordination Centre (SCC) is the Lancashire and South Cumbria (LSC) system wide single point of contact for NHSE, Region, ICB and all system providers for all system improvement activities and queries and is operational 7 days a week 0800 to 1800, or when the system deems it necessary.

Our mission is to be a great place to work, to be great people to work with, striving to be better tomorrow than we are today.

MLCSU recognise that you deserve to develop your unique skill set. We encourage our staff to adopt a culture of learning to continually evolve and develop the organisation.

MLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

We are looking for a team player with good communication and organisational skills, who is flexible in their approach to work.

The post holder will:
• Have overall responsibility for the day-to-day co-ordination and delivery of the SCC operating protocol. This includes compliance against the national spec and localised system SOP(s) as per ICB / MLCSU governance.
• Chair routine system calls with ICS provider representatives and have devolved authority from ICB to initiate contact with providers as necessary. Ensures that all providers and SCC teams are maintaining contemporaneous notes and that objectives are SMART-based, accountable and delivered (or non-delivered by exception).
• Visible point of contact for SCC Room Operators to escalate any real-time or emergent risks or concerns. The SCC Operational Manager will interpret any quantifiable or considered risk analysis and decide on a recourse to the most appropriate action to maintain patient safety.
• Tactical system management of provider critical incidents and accountable to the ICB SRO or the DOC who will enact strategic system management on behalf of the ICB.
• Establish lines of communication with ICS providers ensuring seamless escalation as per OPEL 4 Framework or other surge protocol. Can devolve point of contact to SCC as required which includes preparing and facilitating handover to the DOC.
• Be responsible for the running of the System Control Centre
• Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery.
• Be responsible for implementing all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets
• Support the wider urgent care team to deliver against national and local priorities as set out in the NHS E policy to improve and transform urgent and emergency care for the population of LSC, driving better outcomes, improved operational performance and value or money in planning and commissioning.
• Be required to work five days across the seven-day period, covering 08:00-20:00 or 18:00 as a part of a rota.
• Work closely with a range of managers and directors for system delivery to balance risk across the system in times of escalation



If you require any further details regarding this vacancy please contact:

Jennifer Butterworth -01772 952363 or jennifer.butterworth1@nhs.net


This advert closes on Sunday 24 Nov 2024

ABOUT THE ROLE Hours: 3 days a week + must be open to weekend working As a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

An opportunity has arisen to join secure services as a Ward Manager. Working to deliver Secure Mental Health Care to the highest possible standard, applications are invited from experienced nurses to take on the challenging role of Ward Manager.


Lancashire Care NHS Foundation Trust is a Community and Mental Health Trust whose services include mental health and substance misuse services to the residents of Lancashire and South Cumbria. The Trust also provides low and medium secure care and forensic services.

Secure Mental Health Care for Lancashire and South Cumbria is provided at Guild Lodge, Whittingham. The service has steadily expanded from it's inception in 1999 and currently has a range of inpatient and community services including 154 beds.

Guild Lodge consists of 3 main service lines (14 wards), which include:

o Men's service
o Women's service
o Acquired Brain Injury Service

Caring for adults within Medium and Low Security, and Step Down environments


Each of the services has their own model of care and provides bespoke training in addition to the comprehensive Trust and site Induction.

We currently require nurses with at least 24 months experience at Band 6 who have recent, significant experience of working within an inpatient mental healthcare setting. All applicants must have an interest and skills in psychological approaches to working with clients and have a commitment to working collaboratively with clients who may present challenges for engagement


Successful applicants will be able to experience a broad range of clinical specialities and will have access to a comprehensive package of leadership coaching, education and clinical support; and will be able to show evidence of personal and professional development which has had positive impact of the service they currently work in.


This post will be suited to someone with experience of understanding, managing challenging and emotionally demanding clinical presentations. The individual will be able to guide, support, supervise and role-model on how to respond to these challenges.


Guild Lodge hospital site is situated in beautiful rural area, yet close to motorway links from all directions of travel (improved greatly from March 2017 with a new bypass).

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.


The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.


Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

For more details on this vacancy please review the attached job description and person specification.


This advert closes on Wednesday 6 Nov 2024

Job Title: Catering Unit Manager
Location: Preston
Job Description:
Service Care Solutions is recruiting for a Catering Unit Manager on behalf of a police force in Lancashire. The role involves overseeing the daily operations of the catering unit, including meal preparation, stock management, and ensuring compliance with food hygiene regulations. The Catering Unit Manager will also be responsible for planning seasonal menus, managing staff, and ensuring high standards of cleanliness.
Key Responsibilities:

• Oversee the catering function within the facility
• Plan and design seasonal menus in conjunction with the Catering Services Manager
• Manage stock ordering, food preparation, and batch cooking
• Ensure compliance with food hygiene regulations and maintain cleanliness in the kitchen
• Supervise Food Service Assistants
• Handle cash and maintain records of food purchases and sales
• Promote the catering facility and participate in training as required

Requirements:

• Food Hygiene and Safety qualification (Level 2)
• Experience working in a busy kitchen environment
• Knowledge of food hygiene and health and safety legislation
• Experience designing and preparing food menus to meet quality, nutrition, and cost
• Excellent communication skills and the ability to work in a fast-paced environment

To apply or for more information, contact:
Lewis Ashcroft
Email: Lewis.Ashcroft@servicecare.org.uk or call 01772 208962.

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for an Integrated Substance Misuse Service Senior Manager to join HMP Preston, a Category B male prison in Preston city centre. This is a brand new role, created due to growth, and will be leading the Integrated Substance Misuse Service Team (ISMS) as we roll out our new One Team approach across the service. The service offers a broad and diverse range of treatments to patients suffering from a range of substance misuse issues. Hours This is a full time role, working 37.5 hours per week, Monday to Friday. Shifts are 08:00 - 16:00 / 09:00 - 17:00. Salary This is a full time role, and the salary is £49,848 - £55,996, depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Are you passionate about improving the experience of the people of Lancashire and South Cumbria who require an inpatient admission? If so, come and join our team within the Bed Management and Patient Flow Service at Lancashire and South Cumbria NHS Foundation Trust.

We are seeking highly skilled nurses, social workers and Occupational Therapists to join our Bed Management team in the role of Clinical Flow Manager.

The successful candidate will be based at Sceptre Point, Sceptre Way, Walton Summit, and will be responsible for providing strong, visible day to day clinical leadership to the bed management team supporting on all bed management related issues.

This role will be achieved through close liaison with the flow leads and locality inpatient teams. To provide support to the bed management team in maintaining clinical capacity to accommodate admissions and escalate delays.

The post holder will be required to work long days including weekends and nights to support the Bed Management Team and on call managers with any flow related escalation out of hours. The post holder will work closely with the Out of hours Duty Matron to escalate any clinical concerns and work together to support the organisation.

Please refer to the attached job description and person specification for further details on the role. When completing the supporting information section of your application, please ensure you show how you meet each of the criteria of the person specification providing illustrative examples where possible; as this is what you will be shortlisted against.


This advert closes on Thursday 17 Oct 2024

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.