Total 10 Manager level Customer Service job vacancies in EC2V 7NQ

We have a very exciting opportunity here at Capita for an experienced Business Development Manager to join our expanding CPS Growth Team.

This role will sit within the Central Government and will identify, develop, and successfully execute Contact Centre sales.

This is a home-based role with client travel as required. As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to a black minority ethnic community to apply for this role.

Our Propositions

The Citizen Experience proposition family is focused on the interfaces between public services and the people they serve. These propositions aim to provide seamless services that are fast, effective, and human-centred experiences at the point of demand and where people need them most. The Digital Business Services proposition family focuses on the core public services systems. It aims to increase productivity using data, technology and operational excellence to deliver secure, smart, efficient and effective services.

Combined, these propositions will deliver complex solutions that transform services for our customers and citizens. Examples of the services we provide are our Contact Centres, Assessment Services, Intelligent Communication, Procurement Services, and Revenue Maximisation, all of which are underpinned by world-class digital and technology services

What you'll be doing:

• You will be pivotal in delivering opportunities through to contract signature within the sector and the proposition strategy.
• You will work with the relevant client, market and proposition teams to develop a plan and target Central Government entities and successfully execute against client opportunities, engaging in advance of opportunities coming to market, ultimately, to generate new revenue.
• Utilising market insight, buying patterns and client challenges, engaging and building relationships with our clients, and using wider Government frameworks as the route to market to win new business.
• Your unique selling points will be your ability to understand and navigate the complexities Central Government sector, aligning those requirements to Capita's Contact Centre capabilities, and your strategic approach to business development.

What we're looking for

• You will have extensive business development experience in Contact Centre Services and be capable of sustained engagement at senior levels as well as successful sales execution.
• You'll be an innovative and strategic thinker - capable of shaping and leading a client's thinking and having strong negotiation, presentation, and communication skills.
• Proactive, 'can do' and collaborative behaviours are a vital part of this role and underpin trust, facilitating the right collective mindset required to make a difference and most importantly allow both parties to thrive in leading the way rather than being led.
• The primary success of the role is business growth, new customer acquisition and client satisfaction.

About Capita Growth:

Our Growth Function is one of Capita's central corporate functions and is redesigning how we do business. We're improving and standardising our sales processes, and creating consistency in training, technology and knowledge sharing. We're also multi-lingual, multi-functional and multi-talented. Join us and discover be

tter as you empower our sales teams to focus on developing our business.

What's in it for you?

• a salary of between £65,000 - £75,000 plus a generous commission programme
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two week and plenty more
• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

We will be in touch with you regarding your application shortly, however if you need to contact our recruitment team please email CPScareers@capita.com

Proud member of the Disability Confident employer scheme

JOB TITLE: Business Support Manager - Group Public Affairs (9 month FTC)

Salary: £68,202 - £75,780

HOURS: Full time

LOCATION(S): London

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Just as the UK's nations have increasing power over their public policies, devolution deals across England mean that regional policy makers, alongside those in Westminster and Whitehall, have an important role to play in making decisions that affect our business and customer objectives.

Through the Group Ambassador Programme, we strive to enhance the reputation and influence of Lloyds Banking Group (LBG), enabling us to play an important advocacy role for policies and ideas that will support resilience and recovery across the UK. Be it the supply of quality housing, opportunities posed by green finance, or even how the apprentice levy can benefit small businesses, we are passionate about securing advocacy for proposals that will help the UK's nations and regions to recover - and prosper.

Are you interested in playing a part in this programme? Then we've got news for you: an exciting opportunity has arisen to join Group Public Affairs (GPA) on a 9-month fixed term contract as a Business Support Manager (BSM). You'll be responsible for enhancing the Group's reputation by supporting the Ambassadors for the East and South-East of England in their role as trusted and credible influencers within these regions, thereby helping to amplify and promote the Group's main strategic priorities. We're looking for a high-calibre colleague who's engaged and passionate to work with us from no later than February 2025.

The BSM is a member of the wider GPA team, made up of colleagues from a variety of political, policy and industry backgrounds. The main focus areas will be political engagement and public policy advocacy, with a requirement to use traditional and social media to enhance the Group's reputation and secure engagement with our policy positions in these regions. The BSM will be required to maintain and build a good political network in the East and South East of England.

Key responsibilities

• Devising a comprehensive regional engagement strategy.

• Preparing and briefing Ambassadors ahead of meetings with political stakeholders.

• Political monitoring of political and public policy issues relevant to the Ambassador's regions.

• Convening, and preparing for, roundtables and bilateral meetings with regional stakeholders including local MPs, Metro Mayors, Local Enterprise Partnership (LEP) leaders (both virtually and face-to-face within the region or Westminster). This will require travel to and around both regions.

• Supporting the delivery of division-wide engagement and policy advocacy campaigns e.g. The Big Conversation 2020.

• Developing and delivering comprehensive political engagement plans for the Ambassadors, crafted to deliver LBG's strategic priorities. While balancing this with 'reactive' engagement on topics which matter to regional stakeholders e.g. support for business, domestic abuse, inclusion, branch closures etc.

• Developing good working relationships with local MPs, thereby becoming a trusted and known LBG contact for the region's stakeholders.

• Identifying, escalating and mitigating emerging risks arising from decisions taken by the Group in the region.

• Representing the Group at, sometimes difficult, political meetings and functions with regional government officials, trade bodies and other opinion formers.

• Responding swiftly (and socialise with other GPA peers) to enquiries or complaints from politicians. This could involve monitoring of political activity during weekends or bank holidays.

• Providing expertise and input into government consultations specifically affecting the regions.

• Working with social and traditional media agencies to develop opportunities for being recognised for our social activity and, ultimately, to increase advocacy of our ideas. This will involve managing the Ambassadors' Twitter handles ensuring co-ordination with Group handles where required while embracing opportunities for bespoke content.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Curious about the social and cultural forces that affect the environment in which the Group operates.

• Ability to learn quickly and to grasp regional politics, media and policy debates impact the Group and its activity.

• Strong oral and written communication skills and the ability to collaborate across GPA, GCA and the wider business to help deliver regional political engagement priorities.

• Experience in, or knowledge of, managing and developing content for core social media channels.

• Ability to provide timely and reliable briefing and counsel to Ambassadors (and other relevant senior leaders as required).

• Can prioritise workload optimally.

• Adaptability in a fast-changing environment driven by political and media demands.

• Proactive networking skills both within the bank and externally.

• Ability to analyse and interrogate quantitative and qualitative data sets, assessing trends and insight to aid the development of political engagement resources.

• Curiosity about the external environment through extensive reading of a wide range of current affairs sources, and participation in external events such as seminars, roundtables and similar activities.

• A willingness to develop networks and the familiarity of broad range of influencers in politics, devolved government and public affairs.

• The role is a key part of the GPA agile pool and is expected to show adaptability at short notice to help colleagues across GPA and GCA to meet the needs of the business whenever they arise.

It is required that candidates have experience of working with external stakeholders (political or media), managing reputational challenges and risks, and good knowledge of corporate affairs. We have a flexible working arrangement and expect colleagues to come into the office at least two times a week to enable team collaboration.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

We're dedicated to providing you with opportunities and support to develop you and to optimise your potential!

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you!

Proud member of the Disability Confident employer scheme

Your new company
Our client is a vibrant community, dedicated to providing outstanding support to adults with learning disabilities and complex physical needs. The service we are recruiting for is a six-bedded residential home based in the Greenwich area in South East London.

Your new role
As a Registered Service Manager, you will lead and inspire a dedicated team to deliver exceptional support. Your responsibilities will include:

• Motivating and coaching staff to provide high-quality care.
• Empowering individuals to lead active, fulfilling lives aligned with their needs and aspirations.
• Overseeing transitions, managing rotas, support plans, and budgets.
• Preparing monthly reports and participating in recruitment and staff development.
• Performing on-call duties as needed.

This role primarily operates Monday to Friday, 9 AM to 5 PM, with some flexibility and occasional shift work to ensure the highest standards are maintained.

What you'll need to succeed
To thrive in this role, you should possess:

• A genuine desire to enhance service provision for individuals with learning disabilities.
• Experience working with CQC regulations and delivering safe, high-quality services.
• Strong coaching and leadership skills, with a focus on practice leadership.
• The ability to balance safety and positive risk-taking.
• Knowledge of Positive Behavioural Support principles and person-centred care.
• A Level 5 diploma or equivalent experience.
• Financial acumen to manage budgets effectively.
• A valid driving licence and access to your own vehicle (desirable).

What you'll get in return
Our client offers a competitive benefits package, including:

• A valid driving licence and access to your own vehicle (desirable).
• Salary of £36,000 per annum + £2,000 registration bonus.
• High-quality training to support your professional development.
• Paid enhanced DBS check.
• Flexible working arrangements.
• Discounts through Blue Light Card and The Bene£its website.
• Up to 28 days paid annual leave (pro rata).
• Contributory pension scheme with life assurance.
• Free and confidential 24/7 access to a health portal, counselling, and support.
• Recommend a Friend scheme - earn up to £500.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

TSB Bank Plc



Role: Senior Service Operations Manager – Core Operations


Function: CIOSalary: Competitive plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Core Operations related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of core business operations and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc



Role: Senior Service Operations Manager
- Lending

Function: CIOSalary: Competitive plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Lending related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of Lending business operations and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc



Role: Senior Service Operations Manager – IT Enablement


Function: CIOSalary: Competitive plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of IT Enablement services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of IT Enablement and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions. What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

Polite notice to candidates:

This is a niche role based specifically around Data Centre fitouts and structured cabling. Please read the information below and kindly do not apply if the role is not relevant to you.

Your new role

You will be responsible for the overall design and estimation for all Technology Infrastructure projects across the Data Centre Solutions business, ensuring that the latest and current industry standards are adhered to.

What you'll need to succeed

Experience of structured cabling fitouts is essential. You will have experience of managing new data centre projects remotely across a wide geographical spread. You will also have strong knowledge of the space, and relationships with our key vendors and client base.

What you'll get in return

An excellent package is on offer, of up to 90k base salary and additional performance related bonus of up to 20%, and other associated benefits including private healthcare.

What you need to do now

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Permanent, London, 5 dyas a week in office, hedge fund, £70-100DOE

Your new company

Working for one of the world's largest hedge funds inAUM, headquartered out of the US. Headcount circa 3,000, with this roles remitbeing EMEA focused.

Your new role
Reporting into the Head of HR Shared Services, being the SME for employee relations for a UK headcount of 900 front office. You'll be well versed in HR operations, with the ability to lead on complex ER cases.

• Fullgeneralist and operational remit across Europe - act as an advisor foremployees on all HR related queries and driver of core People Operationsworkflows
• Mobility &Onboarding including relocation, new EMEA offices, background checks,onboarding and visa
• Delivery of New HireOrientation for all EMEA employees; liaising with Legal and Compliance,Technology and Workplace colleagues on relevant training and all regulatory approved positions under SMCR
• Recruitment - Offerletters, salary negotiation, onboarding
• Compensation andBenefits - Partner with global compensation team, unique offer packages and allemployee benefits related issues
• Data and Risk -Monthly KPI reports for Remco and ExCo
• Employee relations -Lead investigations, performance and leavers
• Policy review andcreation
• Projects - lead on all HR projects i.e. setting up new entities globally

What you'll need to succeed

• Recent experience inHR Service Delivery / HR operations
• Experience infinancial services with most recent role being responsible for firm wide SMCR
• Workday experience aplus
• Ability to work 5 days a week - Liverpool Street / Moorgate

What you'll get in return
Private medical healthcare, free gym, life insurance,exclusive events for friends and family. Generous hedge fund bonus.

What you need to do now

If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussion onyour career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

Working for one of the world's largest hedge funds inAUM, headquartered out of the US. Headcount circa 3,000, with this roles remitbeing EMEA focused.

Your new role

• Fullgeneralist and operational remit across Europe - act as an advisor foremployees on all HR related queries and driver of core People Operationsworkflows

• Mobility &Onboarding including relocation, new EMEA offices, background checks,onboarding and visa

• Delivery of New HireOrientation for all EMEA employees; liaising with Legal and Compliance,Technology and Workplace colleagues on relevant training and all regulatory approved positions under SMCR

• Recruitment - Offerletters, salary negotiation, onboarding

• Compensation andBenefits - Partner with global compensation team, unique offer packages and allemployee benefits related issues

• Data and Risk -Monthly KPI reports for Remco and ExCo

• Employee relations -Lead investigations, performance and leavers

• Policy review andcreation

• Projects - lead on allHR projects i.e. setting up new entities globally

What you'll need to succeed

• Recent experience inHR Service Delivery / HR operations

• Experience infinancial services with most recent role being responsible for firm wide SMCR

• Workday experience aplus

• Ability to work 5 daysa week - Liverpool Street / Moorgate

What you'll get in return
Private medical healthcare, free gym, life insurance,exclusive events for friends and family. Generous hedge fund bonus.

What you need to do now

If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you arelooking for a new position, please contact us for a confidential discussion onyour career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Desk Manager
London
Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.
This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk.
The client are a large-scale Data Centre provider, who's network houses some of the most innovative private & public organisations, compromising of all sizes. Heavily invested in reducing carbon emissions and passionate about championing greener ways of thinking.
Reporting to the Group Director, you will be a key partner to the leadership team, who are looking for someone who demonstrates exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff.
Key Responsibilities:
* Ensure that the CSD receive and effectively manage customer queries across different communication channels.
* Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution".
* Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs.
* Managing case tickets within internal SLA's - properly investigating, diagnosing and finding resolutions to customer support requests.
* Ensures that service levels are met and relevant procedures and policies are adhered to. Alongside ensuring that operational problems are identified, monitored and resolved.
Who You Are:
* Someone with experience executing, managing and developing a successful Customer Service Desk, supporting Clients and providing strategic End User Support.
* Demonstrable experience leading Customer Service Desk capabilities within a large organisation.
* Fantastic Customer Service skills, and how to effectively deliver these to customers.
* Tracking emerging trends and identifying opportunities to make sure the Service Desk achieves its goals.
* Experience of Microsoft Windows, ServiceNow, Excel, Powerpoint.
* Excellent communicator, who takes a strong sense of ownership and accountability.
* Good understanding of global/local business differentiation, and customer behaviours and expectations.
Desirable:
* Customer Service Qualification.
* Experience in building a Global Service Desk from the ground up.
* Service Desk experience within a Data Centre.
If this sounds like you, then get in touch! Apply below.