Total 6 Manager level Customer Service job vacancies in CA3 0LJ

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

£32,000 per annum

48 hour working week - To be flexible covering days, nights and weekends

Northern Security Ltd is a well-established security provider, operating in the industry since 1998. We hold several industry accreditations and are a recognised training provider for the industry. We currently have a vacancy for a Service Delivery Manager based in Carlisle. Having the ability to work independently and well under pressure, a flexible attitude.

Job Description

Responsibilities for this position include, but are not limited to:

• Developing and nurturing strong, long-term relationships with Officers
• Leading a team throughout the region, setting clear performance objectives and goals
• Conducting regular performance evaluations, 1-2-1 meetings, and appraisals
• Competing training plans with the officers, and ensuring we are meeting the site requirements
• Conducting any investigations and meetings when necessary
• Providing feedback and coaching to the team to improve performance
• Collaborating with internal teams to coordinate service delivery and resolve any issues or challenges
• Monitoring and assessing client satisfaction and feedback
• Proactively addressing and resolving client issues to maintain high levels of satisfaction and identifying opportunities for service improvement
• Working closely with cross-functional teams

Applicants must be:

• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Proven track record of building and maintaining client relationships
• Exceptional organisational and time management skills
• Able to give and receive feedback and use it as a tool to grow
• Strong IT and administration skills
• Be Able To Provide 5 Year Check Able History to Complete BS7858 Vetting and Screening

Benefits of the Role:

• Full training will be provided
• 28 days holiday (pro rata for part time hours)
• Company contributory pension scheme available
• Long Service Awards

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.

£32,000 per annum

48 hour working week - To be flexible covering days, nights and weekends

Northern Security Ltd is a well-established security provider, operating in the industry since 1998. We hold several industry accreditations and are a recognised training provider for the industry. We currently have a vacancy for a Service Delivery Manager based in Carlisle. Having the ability to work independently and well under pressure, a flexible attitude.

Job Description

Responsibilities for this position include, but are not limited to:

• Developing and nurturing strong, long-term relationships with Officers
• Leading a team throughout the region, setting clear performance objectives and goals
• Conducting regular performance evaluations, 1-2-1 meetings, and appraisals
• Competing training plans with the officers, and ensuring we are meeting the site requirements
• Conducting any investigations and meetings when necessary
• Providing feedback and coaching to the team to improve performance
• Collaborating with internal teams to coordinate service delivery and resolve any issues or challenges
• Monitoring and assessing client satisfaction and feedback
• Proactively addressing and resolving client issues to maintain high levels of satisfaction and identifying opportunities for service improvement
• Working closely with cross-functional teams

Applicants must be:

• Excellent interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Proven track record of building and maintaining client relationships
• Exceptional organisational and time management skills
• Able to give and receive feedback and use it as a tool to grow
• Strong IT and administration skills
• Be Able To Provide 5 Year Check Able History to Complete BS7858 Vetting and Screening

Benefits of the Role:

• Full training will be provided
• 28 days holiday (pro rata for part time hours)
• Company contributory pension scheme available
• Long Service Awards

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.

Supported Living Manager Cumbria

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

o As a valued member of our team, each Supported Living Manager is there to help deliver the quality-of-life people with disabilities deserve. By doing so, the support worker will be supporting our service users to reach their full potential.
o You will help to ensure that Walsingham Support's care is of high quality and person-centred. As a Supported Living Manager you will help to ensure that care is tailored to the needs of each individual and based on their lifestyle.
o As a Supported Living Manager, it is your duty to ensure a high quality and well maintained environment for those we support.
o Each Supported Living Manager is expected to work from a care plan, providing help with day to day living tasks. This might include personal care, meal preparation, housekeeping, providing emotional support, social interaction and visits to activities in their communities.


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS TO EACH SUPPORTED LIVING MANAGER:

o Favourable working hours, including part-time roles and bank positions.
o 28 days annual leave, rising up to 38 days depending on length of service.
o Double pay if you work on bank holidays.
o Pension scheme contributions.
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.


This is a wonderfully varied role where you will build genuine relationships with the people you care for. You do not need prior experience to join as a Supported Living Manager with Walsingham Support. We provide all the training required! Read on to find out more

Supported Living Manager Cumbria

Are you able to provide leadership and first line management within the Walsingham Support's supported Living care services?

By using the principles of Active Support and Positive Behaviour Support in the role of Supported Living Manager, you will model best-practice in providing care and support to people with a learning disability and/or autism, and in doing so promote independence and choice.

You will be able to provide excellent-quality care and support, including personal care.

1. Responsibility within your service to ensure that all care & support is offered in a person-centred manner and the people supported are at the heart of all choices and decisions made.

2. To ensure that the team of Support Workers are effectively deployed to meet the needs of the people we support, by writing staff rotas that matches the care and support hours commissioned and budgeted for each service.

3. To ensure that all shifts are covered by suitably trained and experienced Support Workers, sourcing suitable cover to periods of sickness and for staff vacancies.

4. To induct and supervise Support Workers in supported living, floating support and residential care services.

5. To ensure that all necessary staff training is up to date at all times.

6. To ensure that the support team fully understand the service design and support plans of each person they support, and that the service provided reflects the individuals wishes and meets the outcomes contained within these documents.

7. To maintain detailed, accurate, person-centred and outcomes-focused care and support plans, in addition to all other care, support and health records as required.

8. To provide leadership and direction to Support Workers within residential care, supported living or floating support services, supporting teams to achieve performance targets and ensuring that services are provided to the highest possible standard and are consistent with the principles and values of personalisation and independence.

9. To support the professional development of Support Workers and the wider team in residential care services through mentoring and coaching.

10. To ensure expected Quality and Compliance standards are met, and where possible exceeded.

11. Within the framework of Walsingham Supports policies and procedures, be responsible for the day-today operational management of supported living, floating support or residential care services.

12. Ensuring that Support Workers are equipped with appropriate resources, advice, and knowledge to follow best practice, as well as meeting all legislative and contractual standards.

13. To be responsible for the sound financial management of residential care services, ensuring that management accounts are regularly reviewed, that all costs are managed within the agreed budgetary framework.

14. To ensure that budgeted occupancy levels are achieved for your service.

Supported Living Manager Cumbria

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism, brain injuries and other complex needs. We're different because we pride ourselves on putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

Supported Living Manager Cumbria

At Walsingham Support, our staff teams are the linchpin of our organisation and they are passionate about our ambition. We work in an equal and diverse society in which people with disabilities are citizens in their own right. We support them so that they can reach their own potential. By working with Walsingham Support, you'll be supporting disabled people live their lives to the full.

Our values underpin our ambition. As an organisation we are:

o PASSIONATE - People are always at the heart of everything we do.
o SUPPORTIVE - Appreciate our colleagues, recognise achievements and develop our staff.
o PROGRESSIVE - Embrace innovation and positive risk taking.
o GENUINE - Always being open, honest and treat everyone with respect.


When we hire new people, we look for team players who take pride in what they do and adopt a can-do attitude. Each and every member of the team plays a vital role in making a huge difference to individual lives by helping them to reach their full potential. In return, well help you to exceed your career ambitions, aims and aspirations.

Supported Living Manager Cumbria

Supported Living Manager Cumbria

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

o As a valued member of our team, each Supported Living Manager is there to help deliver the quality-of-life people with disabilities deserve. By doing so, the support worker will be supporting our service users to reach their full potential.
o You will help to ensure that Walsingham Support's care is of high quality and person-centred. As a Supported Living Manager you will help to ensure that care is tailored to the needs of each individual and based on their lifestyle.
o As a Supported Living Manager, it is your duty to ensure a high quality and well maintained environment for those we support.
o Each Supported Living Manager is expected to work from a care plan, providing help with day to day living tasks. This might include personal care, meal preparation, housekeeping, providing emotional support, social interaction and visits to activities in their communities.


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS TO EACH SUPPORTED LIVING MANAGER:

o Favourable working hours, including part-time roles and bank positions.
o 28 days annual leave, rising up to 38 days depending on length of service.
o Double pay if you work on bank holidays.
o Pension scheme contributions.
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.


This is a wonderfully varied role where you will build genuine relationships with the people you care for. You do not need prior experience to join as a Supported Living Manager with Walsingham Support. We provide all the training required! Read on to find out more

Supported Living Manager Cumbria

Are you able to provide leadership and first line management within the Walsingham Support's supported Living care services?

By using the principles of Active Support and Positive Behaviour Support in the role of Supported Living Manager, you will model best-practice in providing care and support to people with a learning disability and/or autism, and in doing so promote independence and choice.

You will be able to provide excellent-quality care and support, including personal care.

1. Responsibility within your service to ensure that all care & support is offered in a person-centred manner and the people supported are at the heart of all choices and decisions made.

2. To ensure that the team of Support Workers are effectively deployed to meet the needs of the people we support, by writing staff rotas that matches the care and support hours commissioned and budgeted for each service.

3. To ensure that all shifts are covered by suitably trained and experienced Support Workers, sourcing suitable cover to periods of sickness and for staff vacancies.

4. To induct and supervise Support Workers in supported living, floating support and residential care services.

5. To ensure that all necessary staff training is up to date at all times.

6. To ensure that the support team fully understand the service design and support plans of each person they support, and that the service provided reflects the individuals wishes and meets the outcomes contained within these documents.

7. To maintain detailed, accurate, person-centred and outcomes-focused care and support plans, in addition to all other care, support and health records as required.

8. To provide leadership and direction to Support Workers within residential care, supported living or floating support services, supporting teams to achieve performance targets and ensuring that services are provided to the highest possible standard and are consistent with the principles and values of personalisation and independence.

9. To support the professional development of Support Workers and the wider team in residential care services through mentoring and coaching.

10. To ensure expected Quality and Compliance standards are met, and where possible exceeded.

11. Within the framework of Walsingham Supports policies and procedures, be responsible for the day-today operational management of supported living, floating support or residential care services.

12. Ensuring that Support Workers are equipped with appropriate resources, advice, and knowledge to follow best practice, as well as meeting all legislative and contractual standards.

13. To be responsible for the sound financial management of residential care services, ensuring that management accounts are regularly reviewed, that all costs are managed within the agreed budgetary framework.

14. To ensure that budgeted occupancy levels are achieved for your service.

Supported Living Manager Cumbria

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism, brain injuries and other complex needs. We're different because we pride ourselves on putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

Supported Living Manager Cumbria

At Walsingham Support, our staff teams are the linchpin of our organisation and they are passionate about our ambition. We work in an equal and diverse society in which people with disabilities are citizens in their own right. We support them so that they can reach their own potential. By working with Walsingham Support, you'll be supporting disabled people live their lives to the full.

Our values underpin our ambition. As an organisation we are:

o PASSIONATE - People are always at the heart of everything we do.
o SUPPORTIVE - Appreciate our colleagues, recognise achievements and develop our staff.
o PROGRESSIVE - Embrace innovation and positive risk taking.
o GENUINE - Always being open, honest and treat everyone with respect.


When we hire new people, we look for team players who take pride in what they do and adopt a can-do attitude. Each and every member of the team plays a vital role in making a huge difference to individual lives by helping them to reach their full potential. In return, well help you to exceed your career ambitions, aims and aspirations.

Supported Living Manager Cumbria

Your new company
Our client is a public sector organisation operating in the construction industry and based in Carlisle. This client approached Hays as they are looking for a service desk manager to join their current IT department. You will be reporting to a highly passionate IT manager, someone who is forward-thinking and keen to develop their current team. The successful candidate will join an enthusiastic, dynamic and collaborative team with continuous technical and personal development.
Your new role
In this role you will be leading the current user-focused service desk and operational support to ensure that all systems, networks and infrastructure support colleagues to deliver the work effectively. You will monitor and maintain systems, configuring, networking, installing and supporting all IT systems. In your role, you will be managing a team of 2 in which you will deal with all KPI's / performance plans / operations and ensure a smooth running of the team. As well as managing the team, you will need to monitor and maintain computer systems and networks also, regularly monitor the service desk performance and continually identify opportunities for performance improvement.
What you'll need to succeed
The successful candidate will hold a degree in a Technology related HND or equivalent through relevant training / experience. You will need to have experience and a good understanding of IT management and provision of effective communication to multiple colleagues regarding downtime and time to resolve problems. It is essential you have experience with the following systems: Microsoft Active Directory, SharePoint, Exchange Server, Office 365, MS Windows 10 etc.
What you'll get in return
You will be working for a dynamic organisation and specifically working in a collaborative team on a salary of £39,449 - £43,521 per annum. The hours for this role are 36.25 per week, and you will be working on a highly flexible hybrid working pattern. Company benefits include 25 days + BH annual leave, an induction programme and ongoing personal development schemes, a performance bonus scheme, a staff saving scheme, 13 days 'Flexi days' per annum.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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