Total 33 Manager level Customer Service job vacancies in Blackpool, FY4 4FE

Deputy Clinic Manager - Renal Dialysis Unit

This post is eligible for a Welcome Bonus of £2,500* (taxable) for successful candidates, split into 2 instalments, one at passing probation (6 months) and the next at 18 months in post (pro rata if applicable). Alternatively we can offer relocation packages* for those looking to relocate to Bath and the surrounding areas

*T&C's apply (External candidates only)

Are you an NMC Registered Renal Trained Nurse looking to take your next career steps with the world’s largest provider of dialysis products and services?

If you are committed to delivering patient-orientated, high-quality care and you have the expertise to provide specialised nursing guidance and advice, we have an opportunity for you!

What does the role involve?

In a modern, well-equipped environment with a multi-disciplinary approach to care, you will provide the operational management to ensure that the service is patient-led and performing well. You will allocate resources effectively, oversee the training and development of staff and play a part in delivering care plans for individual patients. By promoting a culture of innovation and a passion for care, you will ensure that your clinic meets the needs of every patient.

Your skill set will be a 1st or 2nd level nurse registered with the NMC with either formal renal nursing qualification or substantial Haemodialysis experience. Additionally, you will also have experience of managing others, counselling patients and understanding the role of the Care Quality Commission.

Lytham St Annes/Clifton Dialysis Unit operates 24 haemodialysis stations, serving up to 112 patients, in partnership with Royal Preston Hospitals NHS Trust using only the latest equipment. Nursing is planned at a ratio of 1:4 patients, and you will be supported by HCA’s on each shift.

This is a full time role of 37.5 hours a week. Current days are working various shifts between 6.30am to 11.00pm Monday/Wednesday/Friday and 6.30am to 6.00pm Tuesday/Thursday/Saturday.

What can we offer you?

Here at Fresenius Medical Care we provide excellent and continuous Training and Development throughout your career, supported by dedicated Clinical Teachers. On joining, you will enrol on our 8 week Fundamental Dialysis Programme, which is accredited by the European Dialysis and Transplant Nurses Association/European Renal Care Association. Thereafter, we continue to provide training and education opportunities which significantly exceed the CPD hours required for NMC revalidation, and help take your career to the next level.

We offer a competitive salary UPTO £39,091.50 (plus a location allowance of £2500) - Progression through the pay scale will be underpinned by a Knowledge and Skills Framework (KSF) for each role, allowing employees greater career development potential, aligned to in-house training programmes.

Alongside this we offer a wealth of other fantastic benefits listed below:

• No Sunday or Night Shift Working

• Unsocial Hours Payments

• Company Pension Scheme and Life Assurance

• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service

• Christmas Day and New Year’s Day off

• Overtime (time and a half after completing full-time hours – 150 hours every 4 weeks)

• Paid Breaks

• Free Parking, Uniform, Tea & Coffee, Flu Vaccine and Christmas Meal

• Health Shield – Company paid Health Cash Plan

• Long Service Vouchers

• Refer a Friend Scheme (£1000 per referral if successful)

• Sick Pay

• Cycle to Work Scheme

• Sponsorship for training where applicable for career development

• bhsf RISE - our Health and Wellbeing hub with 24/7 access to GP’s and Counsellors

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,100 clinics.

We also operate 42 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world.

For more information please visit Fresenius Medical Care’s provider website: www.nephrocare.co.uk

We are a growing and ambitious company who invests in talent and creates an environment where you can grow too. Come on our journey with us, see your skills develop and be rewarded for the exceptional care you give!

Deputy Clinic Manager posts will be subject to an enhanced DBS Disclosure

Fresenius Medical Care is an equal opportunities employer

An exciting opportunity has arisen for a full time position for highly motivated, suitably qualified, experienced, confident and forward thinking individuals for a Band 7/ Ward manager post to support the inpatient Adult acute and PICU wards at the Harbour. For more information of the extent of this role please feel free to contact Modern Matron, Adele Barker at adele.barker@lscft.nhs.uk.

You must be able to provide clinical leadership and motivation to develop the existing staff whilst maintaining high professional standards, demonstrating commitment to staff development and patient care. Ability to demonstrate sound knowledge of the wide ranging specialties which the wards provide is essential. You will promote and maintain extremely high standards of care whilst supporting and assisting the Modern Matron to implement local and national strategies and initiatives.

You will need to possess excellent interpersonal skills, have strong leadership and staff development skills as well as a proven track record in change management. A strong commitment to your ongoing professional education and development is essential.

The successful post holder will be expected to support across the Harbour footprint and be able to work shifts covering 24 hours, seven days a week, however the main working hours will be Monday to Friday during office hours.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

For more details on this vacancy please review the attached job description and person specification.


This advert closes on Monday 2 Dec 2024

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

DEPUTY HOSPITAL MANAGER – NEWTON HOUSE

Newton House, Blackpool, Lancashire, FY3 8NU

• Full-time, 40 hours per week
• £54,606.96 - £62,540.00 per annum (dependent on experience)
• Permanent

About the Role: We want to appoint a Deputy Hospital Manager who will support the Registered Manager at Newton House and the wider team. An absolute commitment to the care and rehabilitation of individuals with complex and enduring mental health conditions is essential.

The successful candidate will be joining an established clinical and nursing team. Responsible for ensuring the highest standards of care and service delivery, the successful candidate will have an ability to engage effectively with patients, staff and stakeholders. Ideally the successful candidate will be a qualified mental health nurse (RMN or RNLD) or they will hold another appropriate qualification.

It is essential applicants can demonstrate a strong background in operational management and subsequent commercial awareness. You will be expected to support the Registered Manager to lead and motivate the team, displaying the values expected. The role is key in supporting the development and progression of staff.

What MHC can offer

It is an exciting time to join MHC as our leadership team are looking for committed individuals who will genuinely care, support and protect the adults we look after. If you have the compassion, commitment and capability to work for us, we will give you a career that you can be proud of.

Through a combination of online learning, comprehensive training, coaching and a supportive environment, we’re committed to helping you flourish and deliver excellent standards of care to the people we support.

Benefits of working with us:

• Competitive pay
• Long service reward at year 5
• Career development and training
• Work place pension
• Free meals and on-site parking
• Free eye care vouchers
• Blue light card discounts
• Enhanced maternity package
• Refer a friend bonus scheme
• Flexible working with opportunities for overtime

About the Service: Situated a mile from the seaside town of Blackpool, Newton House Independent Hospital provides locked rehabilitation, habilitation and treatment to up to 21 men living with complex and enduring mental health conditions.

Equal Opportunities: MHC are an equal opportunities employer and welcome applications from all who believe they fit the essential requirements for this role regardless of their race, sex, disability, religion/belief, sexual orientation or age. MHC is an equal opportunities employer and positively encourages applications from all sections of the community.

How to Apply: Please complete the short application and upload your CV, for an informal discussion about this role you can contact the Registered Hospital Manager, Sally Danson on 01253 304 433.

(We reserve the right to bring forward our closing date, without notice in the event of high volumes of interest).

#P01

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to help foster a caring and supportive learning environment for our young people. Your experience of pastoral care will place our learners’ welfare at the heart of the school.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to problem solve and provide excellent customer service to our community.

You will have:

• Level 3 qualification (NVQ Level 3 or A Level).
• Proven track record of securing a successful and positive culture.
• Experience of leading behaviour.
• Up to date knowledge in behaviour management including national policy, behaviour management strategies, inspection findings and statutory requirements.
• The ability to embrace, adopt and put in to practice the Trust’s approach to behaviour management.

What the school offers its staff

Highfield Leadership Academy is a state-of-the-art secondary school for 11 to 16 year olds in Blackpool. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism.

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Bonus: £2500 based on Ofsted rating of Outstanding for each home.
Annual Leave: 36 days annual leave (Inc bank holidays)
Additional Benefits:
• A deputy manager who works the same hours and shares on call responsibility
• Pension
• Statutory sick and maternity pay
• Food Provided
• Long Service Awards
• Christmas bonus / Christmas meal
• Full autonomy of staffing
• Full autonomy of referrals

About our service:
Outbound Care is a family run business, we have predominantly based in the North-West, but due to continued success are now expanding into the North-East as we have proven track record with Ofsted of “Outstanding” and “Good” gradings.
We are seeking to appoint a manager to oversee this home which is registered with Ofsted.

The home is for two young children, which is fun, vibrant and comprises of a passionate driven staff team.

We are ideally looking for home manager who have held registration with Ofsted and have a proven track record of effectively running a children’s home. Although we will consider candidates with experience of deputising children’s homes looking to make the next step in their residential childcare career.


If you feel this could be a new start for yourself, message or email me at hr@outboundcare.co.uk

JOB PURPOSE AND ROLE
To deliver the maximum quality of care in our Children’s Homes, within Outbound Care’s model of an integrated therapeutic approach. To ensure that a therapeutic / Nurturing environment is developed in accordance with the Company’s core values. To ensure efficient and effective service delivery with a view to supporting the positive development of the staff, service and organisation and improved outcomes for every young person. To ensure the management of the home meets and exceeds the requirements of the Quality Standards for Children’s Homes and attains consistently ‘good’ and ‘outstanding’ Ofsted gradings.

Key Duties and Responsibilities

• Actively safeguard and promote the welfare of the children and young people in our care.
• Promote a safe, structured and nurturing environment and address any unsafe practices, conditions or concerns.
• Maintain high standards of childcare and be flexible in adapting to meet young people’s needs.
• Ensure all staff practice is in line with care and placement plans, taking into account the views of the young person.
• Ensure that young people’s needs, development and progress are assessed and recorded.
• Ensure that the young people are encouraged and supported to make decisions about their lives and influence the way the home is run.
• Take responsibility for the implementation, monitoring and review of the practices and systems in the home.
• Oversee the overall running of the home and ensure that it complies with and exceeds Ofsted standards.
• Ensure the operation of the home meets and exceeds the requirements of the Quality Standards for Children’s Homes and adheres to the company’s policies and procedures.
• Ensure adequate staffing levels and allocate duties consistent with conditions of employment.
• Induct, supervise and appraise staff within an agreed framework, and ensure regular staff meetings occur.
• Develop the skills and potential of the staff team, including identifying relevant training needs.
• Assist with the recruitment, selection and appointment of care staff in line with safer recruitment guidelines.
• Be aware of health and safety regulations and be responsible for their enforcement within the home.
• Develop and maintain professional working relationships with local authorities, external agencies, children and families.
• Work in line with the ‘Statement of Purpose’ of the service, and input into the strategic planning for the development of the home.
• Always promote anti-discriminatory practice at all times.
• To adhere to budgets and apply control over all financial matters pertaining to the operation of the home.

Other Requirements
• Undertake all relevant training as and when required.
• To act as on call manager and when rostered for the home.
• Cover shifts in an emergency when no staff are available.

General Statement
The above duties and responsibilities do not include or define all tasks that may be required by the post holder. The Company reserves the right to vary duties and responsibilities at any time providing they do not change the general character of the duties or the level of responsibility entailed.

Equal Opportunities
The company supports Equal Opportunities in employment and opposes all forms of unlawful discrimination on grounds such as colour, race, nationality, ethnic or national origin, sex, marital status, disability, sexual orientation, religion or belief and age.

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to help foster a caring and supportive learning environment for our young people. Your experience of pastoral care will place our learners’ welfare at the heart of the school.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to problem solve and provide excellent customer service to our community.

You will have:

• Degree level qualification or equivalent experience.
• Leadership experience in an Alternative Provision with children in a secondary school or other setting.
• Supporting children with special educational needs and/or Disabilities (SEND).
• The ability to maintain positive relationships with students, parents and staff.
• Effective classroom and behaviour management skills.

What the school offers its staff

About Highfield Leadership Academy

Highfield Leadership Academy is a state-of-the-art secondary school for 11 to 16 year olds in Blackpool. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism.

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Pay up to £29,500, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. 

We are hiring Apprentice IT Service Managers. 

You'll earn as you learn during our 18-month apprenticeship, gaining a level 3 'Digital Support Technician' qualification.

Joining our IT Asset Management Team (ITAM), you will be supporting the management of Software and Hardware on the DWP estate - the largest in UK government.

You will join us on permanent basis, accessing funded learning to support progress in your role and career. You'll receive formal learning and loads of support to develop crucial skills in a secure and empowering environment.   

You'll be given one day a week (20% of your time) so you can work on completing your apprenticeship qualification within your working hours.  
 

 We are looking for apprentices who have the following:

• Great communication skills

• The ability to work to deadlines

• The ability to work independently and as part of a collaborative team

• The ability to balance work responsibility and personal study

• A passion for building and developing your skills

• Pride in delivering engaging work that makes a difference

 Am I eligible for this apprenticeship?  

You need to mee the following minimum eligibility criteria: 

• Hold a valid passport/birth certificate or residence permit  

• Have the right to live and work in the UK    

• Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption 

• Not be in full-time education or be undertaking another apprenticeship by the apprenticeship start date    

• You must not hold an existing qualification at the same or higher level in a similar subject   

• You must hold GCSEs in Maths and English at Grade C/4 or equivalent or be willing to undertake and pass a functional skills assessment.  

 

You and your role  

We want to help you build the skills, knowledge and behaviours you need for a successful career in tech and IT Service Management.  

IT Asset Management is all about ensuring that the Software we use is maintained, upgraded, tracked and used optimally.

You'll have the opportunity to develop your technical skills in an organisation that makes a difference to UK citizen's lives. We make sure that our services are working when people need them.

You'll learn what it takes, working with the ITAM team during your 18 month study.

You'll build up knowledge of the processes and techniques needed to maintain software and ensure value for money. We're a massive and complex organisation - you'll fast track your skills by getting involved in real work, real supplier and stakeholders.

We're one of the most supportive learning organisations in government, and we have a 100% success rate in apprenticeship completion.  

Details. Wages. Perks.  

Location: You'll join us in our brilliant Blackpool hub. We're just outside Blackpool, and we have loads of free parking.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.  

Pay: We offer competitive pay of up to £29,500.  

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
 

Holidays: A generous leave package starting at 24 days, and rising to 26 days after one year.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.  
 

We have a broad benefits package built around your work-life balance which includes:  

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)   

• Flexible working including flexible hours and flex-friendly policies  

• Time off volunteering and charitable giving  

• Bring your authentic self to work with 'I Can Be Me in DWP'   

• Discounts and savings on shopping, fun days out and more  

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference  

• Sports and social activities  

• Professional development, coaching, mentoring and career progression opportunities.  

  

Process:   

We know your time is valuable so our application and selection process is just two stages:  

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.  

1. Interview: a single stage interview online.  
    

CLICK APPLY for more information and to start your application.  

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to help foster a caring and supportive learning environment for our young people. Your experience of pastoral care will place our learners’ welfare at the heart of the school.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to problem solve and provide excellent customer service to our community.

You will have:

• Level 3 qualification (NVQ Level 3 or A Level).
• Experience of leading behaviour.
• Able to demonstrate substantial and successful experience of inclusive practice.
• Up to date knowledge in behaviour management including national policy, behaviour management strategies, inspection findings and statutory requirements.
• A profound understanding of the elements which comprise effective behaviour management.

What the school offers its staff

About Highfield Leadership Academy

Highfield Leadership Academy is a state-of-the-art secondary school for 11 to 16 year olds in Blackpool. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism.

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Blackpool. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Deputy Ward Manager – Band 6

The Harbour, Blackpool: Male Acute Ward



A great opportunity has arisen for a highly motivated, suitably qualified, experienced, confident and forward thinking individual to work as a Deputy Ward Manager, specifically on a male acute ward.



The Harbour is situated on the Fylde Coast in Lancashire, with the Ribble Valley to the South, the Bowland Hills to the East and not too distant from the Lake District. It also has the benefits of being situated in a quiet area, very close to motorway links, just off the M55



The Harbour consists of a variety of wards, including Adult Acute, 136, Older Adult Wards and Dementia Wards. The teams work very closely to support each other and there is a clear focus on support and professional development of our nurses.



We have a wealth of disciplines based at the Harbour, including Psychologists, Occupational Health Nurses, Health and Wellbeing Workers, Physical Health Nurses, Pharmacists and Psychiatric consultants. This ensures a holistic way of working and enables us to deliver the highest standard of care to our patients.





You must be able to provide clinical leadership and motivation to develop the existing staff whilst maintaining high professional standards, demonstrating commitment to staff development and patient care.

You will promote and maintain high standards of care whilst supporting and assisting to implement local and national strategies and initiatives.

You will need to possess excellent interpersonal skills and show great leadership and staff development skills. A strong commitment to your ongoing professional education and development is essential.



The successful post holder will be expected be able to rotate across the specialty areas and be able to work shifts covering 24 hours, seven days a week.



As part of the pre-employment checks, successful candidates will be required to pay for their own DBS check at a cost of £44. Deductions will be taken from the first 3 months’ salary.

Please note:This post is subject toan enhancedDisclosure & Barring Service (DBS) Clearance



All posts are subject to the nationally agreed Agenda for Change terms and conditions.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT







Please see attached the job description and person specification for more information about this role


This advert closes on Monday 23 Sep 2024

Senior Digital Practice Support Manager

Pay up to £43,347, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior Digital Practice Support Manager to join our community of tech experts in DWP Digital.

Our Practice Support Managers champion digital culture and community in DWP. We help our Communities of Practice be at their best, most connected, skilled and engaged.

From making sure our apprentices flourish, to arranging community events, building skills training to supporting recruitment and lots more, you have a crucial role in defining what it is like to work in DWP.

In this role you'll work with our User Centred Design practice.

We are content, design and research specialists, using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Using employee recruitment data to understand the context for capability building, identifying challenges and barriers, establishing requirements, and suggesting actions.
• Evidence of designing and delivering plans to raise capability through recruitment and capacity coordination.
• Leading on evaluation and impact work to review capability processes and improve the quality of a service through pre, during and post recruitment exercise evaluation, including reporting and evidence-based recommendations.
• Being an advocate in the workplace community for capability building. Creating an inclusive culture of development for all where staff prioritise engaging with recruitment efforts.
• Building and sustaining long-term, strategic relationships with relevant stakeholders (within own team and wider) in order to deliver successful business outcomes.

You and your role

You'll be at the core of the User-Centred Design (UCD) practice, guiding and expanding the support network to optimise recruitment, capability and resource functions.

You will work with our leadership team to support the community and culture within the UCD and wider digital community, championing best practices and ways of working.

DWP is the largest government department and the services we offer are essential for millions of UK citizens. Your role is central to ensuring our UCD team has the right skills, the right direction and the right culture to deliver better services to the people who need them most.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £43,347.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,557 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Responsible for Management and Leadership within the team to support the delivery of new and existing services across Living well and Lymphoedema services. We recognise the skills required to undertake this role may require a period of mentorship and training. Purpose of Job To provide management and leadership support of the team and facilitate the integration of palliative care services by providing leadership through the delivery of the Living well Ethos across all Trinity Hospice services. Provide knowledge and expertise whilst being a clinical resource for professionals, patients and carers supported by the service. Job purpose Leadership and Management To hold clinical responsibility for the clinics caseload of patients, and to organise this efficiently and effectively regarding clinical priorities and use of time. To provide direct line management of team members. Effectively manage attendance at work. Organise and undertake one to one meetings and PDR reviews with team members. To represent the service, giving specialised advice to MDT, Trinity management members when required. Ensure care needs of the caseload are met by efficient team management and delegation of work to other members of the team. Support the development of new ways of working within the Living well service. Take part in audit of service provision and patient care and action plan improvements. Compile living well reports as required. To provide oversight of the running of the clinics, management of referrals, KPIs and sickness absence and annual leave management. Play a pivotal part in the redesign or development of future service development alongside Trinity and external parties. Ability to meet deadlines. Clinical To support the implementation of holistic management plans, using safe and effective evidence based care. Based upon clinical assessment, make autonomous decisions. To develop appropriate assessment skills in evaluating the patients condition. Attend the Living well MDT to discuss patients, carers and support staff to engage in supervision. To formulate an appropriate, individual management and/or treatment programme, using clinical reasoning skills, setting objectives, timed goals and ensuring treatment progression with a variety of treatment techniques. Maintain accurate clinical records and manage clinic appointments. To provide spontaneous and planned advice, teaching and instruction to patients, relatives, carers, and other health care professionals, to promote understanding of the aims of the service and to ensure a consistent approach to patient care. To ensure a high standard of clinical care for the patients. Education To provide education and support to community and hospital based teams and colleagues, including communicating changes within the service. Be responsible for seeking out learning opportunities and projects to improve service delivery. Support pre and post registration students, staff from other hospices, medical students and other healthcare professionals undertaking clinical placements. Give talks alongside the fundraising department acknowledging the role the fundraising team can support the service development. Organisation Ability to organise time effectively, creating work schedules, prioritising workloads, and meeting deadlines. Using Initiative Able to take responsibility for own actions and make autonomous decisions. Resilience Ability to remain calm and self controlled under pressure Communication Experience of communicating effectively, both verbally and in writing, adapting style to suit the audience To communicate effectively with other members of the multi disciplinary team, about patient issues, in order to facilitate a team approach to patient care, writing to General Practitioners etc. To communicate effectively with patients and carers to maximise therapeutic outcomes, and to ensure understanding of the condition. Communication skills in persuasion, motivation and explanation will be used. Barriers to effective communication will occasionally be encountered e.g. hearing loss, Special Needs. To assess capacity, gain consent and have ability to work within a legal framework and to support other staff to do likewise Team Working Ability to develop effective and supportive relationships with colleagues Influencing and Negotiating Experience of influencing, convincing or negotiating with others in a way that results in acceptance and behaviour change Building Relationships Ability to quickly build a rapport and establish professional relationships with others, based on trust and understanding Client Focus Ability to ensure the patient is central to all decisions made regarding management of care IT skills Ability to use Microsoft Office including Word, Excel and Outlook. Knowledge of the workings of databases Personal and Professional Responsibilities: To work the contracted hours appropriate to enhancing the availability of the service for the patients. To maintain personal Clinical Revalidation, as appropriate, into work practice. To be an active participant in in service training, by attendance at staff meetings and by leading and participating in tutorials, training sessions and external courses as appropriate to your role in the department. To keep up to date with relevant developments, disseminating information and ensuring that practice is based on the best available evidence. To be a resource for advice to colleagues working in other clinical areas. To communicate effectively and to work in collaboration with MDT colleagues across the Health and Social Care sectors, ensuring delivery of a coordinated multidisciplinary service. To participate in the staff appraisal scheme To be responsible for equipment used in carrying out duties and to adhere to departmental Health and Safety policy, including the competence to use the equipment. Also, to ensure the safe use of equipment by others through teaching, training and supervision of practice, including manual handling. To maintain accurate and up to date documentation in line with legal and departmental requirements, including the production of appropriate reports, letters and treatment summaries. To be aware of the health and safety aspects of your work and to implement any policies, which may be required to improve the safety of your work area, including the prompt reporting and recording of accidents. To comply with the organisational and departmental policies and procedures, and to be involved in the reviewing and updating of these, as appropriate. To fulfil the requirements of mandatory training as dictated by the organisation.

A great opportunity has arisen for a highly motivated, suitably qualified, experienced, confident and forward thinking individual to work as a Deputy Ward Manger , specifically on our Female PIC ward – Byron

You must be able to provide clinical leadership and motivation to develop the existing staff whilst maintaining high professional standards, demonstrating commitment to staff development and patient care.

You will promote and maintain high standards of care whilst supporting and assisting to implement local and national strategies and initiatives.

You will need to possess excellent interpersonal skills, have leadership and staff development skills. A strong commitment to your ongoing professional education and development is essential.

The successful post holder will be expected be able to rotate across the specialty areas and be able to work shifts covering 24 hours, seven days a week.

You will be required to deputise for the Ward Manager on occasion, support the ward manager in completeing audits, supervision and monitoring of staff.

If you would like to discuss this post further or want to arrange an informal visit please contact the PICU Matron - adele.barker@lscft.nhs.uk

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.


Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

For more details on this vacancy please review the attached job description and person specification.


This advert closes on Tuesday 3 Sep 2024