Total 44 Manager level Customer Service job vacancies in Bedford, Bedfordshire, MK40 1AL

Clinical Deputy Care Home Manager - Fernleigh Court Care & Nursing Home, Kempston, Bedfordshire MK42 7FY - Part of The Country Court Family
Hours: 45 Hours per week, working weekends on rota , working on the floor at least 3 days a week and 1 supernumerary.
Nestled in Kempston, Bedfordshire, our nursing home extends a warm greeting from the moment you step inside. With expertise in nursing, residential, dementia, and respite care, the home accommodates up to eighty residents.
ABOUT YOU
Are you an experienced ambitious Clinical RGN with a valid PIN looking to take your next step in your career? You will be supporting the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors:

Have strong leadership skills & are highly motivated
Have a friendly & caring attitude
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
Valid NMC Pin

ABOUT THE CLINICAL DEPUTY CARE HOME MANAGER ROLE
Within your role as the Clinical Deputy Care Home Manager you can really make a difference to our residents’ lives. Some of your responsibilities will include:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff.
Support the Manager in the implementation of all policies, procedures, and business objectives.
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.

Please note: You will be required to cover some shifts on the floor as required night or day.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of over 2,800 employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
IN RETURN
You’ll be joining a family business and working alongside a real team-spirited group of people. You’ll also benefit from the following benefits:

Free DBS Check and reimbursement for Annual Nurse RGN PIN Registration cost
Enhanced Bank Holiday rates at Christmas and New Year at Double time, all other bank holiday paid at Time and a Half
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme *
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Free Uniform

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Clinical Deputy Care Home Manager role sounds like a job for you.
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

The Service Manager for the Children's Services Clinical Service line has responsibility for managing all aspects of operational delivery within the clinical specialty to the agreed quality standards and within the resource and income base available in a large Clinical Specialty

To ensure that service delivery standards are achieved (for instance, wait time milestones)

Work collaboratively with the General Manager, Clinical Leads, Matron, other Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed.

Ensure that financial controls are established and maintained within the scope of the clinical specialty.

Act as a champion for patient safety, operational effectiveness and quality.

Work in partnership with colleagues across the Trust to drive the achievement of the Trust’s corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards incorporating quality, safety, contractual, financial and people.

Lead by example and act at all times as an ambassador for the Trust, championing the Trust’s values and upholding the highest standards of behaviour and compassion for all colleagues.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology.

Our Values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Service Delivery and Improvement

Ensure the efficient organisation of clinical and non-clinical services within Children's Services, making best use of capacity to deliver activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources (National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc).

Communicate information in relation to service delivery to a range of people at all levels within and external to the Trust; providing explanation as appropriate for any breakdown in service delivery.

Continually analyse service performance data against regional and national data, taking into account potentially conflicting information and develop service improvement plans.

Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required.

Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty.

To undertake annual business planning and develop plans for the Clinical Specialty.

Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group.

Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical services.

Financial and Performance Management

Operate as accountable budget holder for the relevant clinical specialty budget within a large clinical service and be accountable for all pay and non-pay expenditure.

Ensure that budgets are managed in accordance with the Trust’s Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit.

Ensure the clinical specialty meets the required performance standards.

Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance form the standard/milestone.

Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken

Communicate the terms of the SLA throughout the relevant clinical specialty as required for proactive and sound financial management

Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans their implementation as part of financial recovery processes

Create formal reports on service delivery performance and improvement to be shared Trust wide and with external partners

Develop capital and/or revenue business cases in conjunction with the General Manager for the Programme Investment Group

The Children’s Services Manager will lead on development, implementation, establishment and review of performance management systems within the scope of the relevant clinical specialty - it is critical that this is done collaboratively with other clinical specialities within the Group

Risk Management and Governance

Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with the Trust Infection Control policies and clinical guidelines

Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of governance plan for Clinical Specialty

Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place

Work collaboratively with colleagues to ensure that risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile

Work collaboratively with colleagues to address complaints and incidents appropriately – lead the learning from such events to ensure that learning is achieved across Clinical Specialty

Workforce management

To line manage staff in accordance with the Trust’s policies and objective.

To ensure appropriate methods are used to determine the staffing requirements at all times and to ensure managers are equipped with the knowledge, insight and support to manage their staffing resource in the most effective manners

Ensure that the most effective communications methods are used throughout the group to inform staff members of developments, objectives and news in order to develop an inclusive culture,

To ensure that training and development needs are identified through regular training needs analysis and that those needs are carefully budgeted and executed in line with the available resource

Ensure compliance with mandatory training requirements for all staff, regularity of appraisals for all staff and appropriate performance management and arrangements

To lead investigations and reviews of incidents and potential performance issues in line with Trust policy, and in a thorough and transparent manner, within appropriate timescales, seeking support and guidance as necessary

Line management of administrative staff within the relevant clinical specialty, either directly or through delegated responsibility


This advert closes on Thursday 5 Dec 2024

This is an exciting opportunity for a registered mental health professional (nursing, occupational therapy or social work) to join the new North Kent Community Rehabilitation Service as Operational Team Manager. Within this role you’ll help launch & develop this new service & be a part of the exciting Rehabilitation Strategy improving patient recovery.

Under the direction of the Service Manager, you'll be responsible for the day-to-day management and leadership of the new Community Rehabilitation Service in North Kent. You will manage a team of clinical staff & be responsible for supporting individuals to reach their potential & to ensure consistent delivery of high-quality care.

The Community Rehabilitation Service provides a flexible range of mental health interventions to help clients complex mental health needs to manage their mental health more effectively & remain in their own homes. The team works in close partnership with Social Care & housing providers to ensure each client has the necessary resources available to enable them to engage in their rehab journey. Across the Community Rehabilitation teams, the clinical team consists of Occupational Therapists, Psychologists, Nurses, & VCSE Workers.

The ideal applicant will have experience of working as a band 6 practitioner in a community mental health service. You’ll be competent at managing a complex caseload & have a good understanding of the health & social needs. You’ll also have supervisory & leadership experience.

To provide operational leadership and coordination of a multi-disciplinary team to ensure the delivery of effective, efficient and high-quality service for service users. The role will include operational responsibilities;

You will:
• line manage clinical staff.
• utilise data to monitor the performance of the service against performance and quality indicators.
• use your leadership skills to motivate and support high levels of performance amongst your team and delivery of quality care.
• ensure that Trust policies are adhered to and take appropriate action where performance and conduct issues arise.
• have a lead role in the recruitment and retention of staff.
• be required to liaise and collaborate with other services to promote and enhance patient experience and recovery.
• ensure clear and accurate communication to the team and be able to escalate concerns to the senior management team as needed.
• work with the Patient Safety and Quality team to improve clinical quality and safety, ensuring the risk register is kept up to date and incidents are reported and investigated in a timely manner and that learning is shared with the team.
• work with the clinical and admin leads to ensure the team works to continuously improve the safe and effective delivery of care and that the patient and carer experience is positive.
• ensure complaints are dealt with in a timely manner and any learning is shared and embedded.

Please refer to the attached job description for more information.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

At KMPT, we are serious about diversity and about inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.
• To be able to demonstrate a high level of interpersonal and communication skills in order to effectively communicate sensitive information on a frequent basis with service users or carers where there may be barriers to
• To have proven ability to compile written reports, including case notes, HR investigations, complaints and SI’s.
• To be able to deal with complex situations and hold difficult conversations with staff who maybe underperforming, or not upholding Trust and Team
• To establish and maintain effective communication systems within the team to ensure the flow of current information to and from operational forums and to ensure that objectives are cascaded and
• To exercise clinical judgement when dealing with the holistic care of service users and carers, taking into account complex family aspects of their care.
• To promote evidence-based practice within the team.
• To ensure the team meets any set quality or performance standards / targets and is able to provide evidence to support this when requested by the Locality Services Manager
• To plan the implementation of policies and service developments within the team which reflect modern evidence-based practise.
• To assist in the planning and delivery and evaluation of effective services within the locality which meet the needs of the service users and the expectations of commissioners and CCG.
• To deputise for Locality Services Manager as required during periods of leave.
• To provide routine clinical leadership, caseload management and support on a day- to-day basis for team members or junior colleagues, whilst ensuring access to appropriate professional managers over matters of professional expertise.
• Be available to team members to joint work and for consultation on complex cases.
• To undertake risk assessments in relation to vulnerable service users providing detailed advice regarding risk management plans.
• Ensure that a “Duty of Candour” is maintained with services users/carers at all time.
• Ensure services are able to be delivered safely and in accordance with the requirements of the Health and Social Care Act, including monitoring the quality and safety at each site of responsibility, identifying breaches, escalating them and acting on them as soon as possible.
• Be responsible for ensuring a regular process of review is in place to detect incidents that indicate adverse quality of care, and triangulate.
• To assist the Locality Services Manager in ensuring ensure that all staff comply with Trust Policies, Procedures and Guidelines, these are reviewed accordingly in locality meetings.
• To assist the Locality Services Manager in ensuring individual and team compliance with Risk Management Datix Register, and Health and Safety requirements inclusive of lone working by taking a lead role in these areas.
• To assist in the dissemination of policies throughout the team and to ensure understanding and application through signed accountability that content is understood and adhered to.
• To assist in the recruitment process for the team in conjunction with the Locality Services Manager.
• To effectively use human resources ensuring safe levels of staffing which reflect the necessary and appropriate skill mix.
• To ensure timely management supervision and facilitate the provision of clinical supervision for all staff and ensure that all staff receive regular professional supervision (contributing to this provision as appropriate).
• To monitor the quality of record keeping within the team set against standards that reflect the minimum requirements of the Trust and professional bodies.
• Under the direction of the Locality Services Manager, to carry out the auditing of records across the Younger Adults Service and within own team as requested.
• Support the enhancement of practice, training and development of all team members.

Please refer to the attached job description for more information.


This advert closes on Tuesday 3 Dec 2024

Proud member of the Disability Confident employer scheme

Are you an experienced Care Manager looking for a new challenge? Our client, a leading provider of high-quality domiciliary care services, is seeking a dedicated Care Manager to oversee the daily operations and ensure compliance with all relevant regulations and standards.

The Role:
As a Care Manager, you will:

• Support the Registered Manager with the day to day running of a large domiciliary branch.
• Ensure compliance with all relevant legislation and standards.
• Promote high standards of person-centred care.
• Lead and support the recruitment and training of Care Professionals and office staff.

The Candidate:
The ideal Care Manager will:

• Have extensive care experience with a proven track record.
• Hold or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care.
• Be highly organised with strong planning abilities.

The Package:
The Care Manager role offers:

• Annual salary up to £40K, will further progression opportunities to take over registration in the future
• Opportunities for professional development and training

If you are a passionate and experienced Care Manager looking to make a difference, this role could be the perfect fit for you.

If you are interested in roles such as Registered Manager, Domiciliary Care Manager, Home Care Manager, Care Services Manager, or Branch Manager, this opportunity could be ideal for you.







INDCRE
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS) covering Central and East of England.

You will work from home or a local VS office (if available), and you must live in one of the following areas: South Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Cambridgeshire, Bedforshire, Hertfordshire, Norfolk, Suffolk, Essex. This is a full time role working 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You will lead and support a team of Homicide Family Caseworkers to meet service standards & contractual requirements. You will demonstrate the organisational skills required to manage a demanding & diverse workload and will have experience of achieving key performance indicators.

You will have excellent communication skills & will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. Your team will cover Central and East of England including; South Yorkshire, Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland, Northamptonshire, Cambridgeshire, Bedforshire, Hertfordshire, Norfolk, Suffolk, Essex.

You must live within one of these areas and be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

You will enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Social Services) & be able to build constructive working relationships, focused on delivering the best service for vulnerable service users. You should be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service.

Please see attached Job Description for full details and personal specification.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Head Chef to help us achieve our goals.
We offer our colleagues:

- Competitive starting salary
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for Career progression
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Could you be part of our team?
Responsible for the planning and provision of high-quality meals that meet the nutritional and dietary requirements of our residents, you will coordinate the catering rotas and manage ordering within agreed budgetary guidelines.
Primary responsibilities of the Head Chef

- To ensure all food prepared meets Food Hygiene Standards and ensure that safe methods of work are always used. Be aware of the legal requirements of Health and Safety legislation, including, but not limited to; the requirements of Food Safety Act 1990, Food Premises Regulations 1991, Food Safety (General Food Hygiene) Regulations 1995 and Food Safety (Temperature Control) Regulations 1995
- To ensure that all kitchen equipment, work areas and other facilities are maintained and operate to the standards required by Statutory Bodies, Local Authority, Health and Safety, Food Hygiene regulations and Company policies
- To assist in the recruitment and training of catering employees and assist in their development. Ensure that all mandatory training is completed and identify additional training as and when required. Ensure that safe methods of work are used at all times and no unauthorised persons cleans or operates any dangerous machinery
- To manage all stocks and ordering ensuring all food is correctly marked and rotation systems are in place to comply with Food Hygiene regulations and Company Policies. Maintain records, stocktaking as required and budgetary controls
- To regularly audit Health and Safety, Food Hygiene and HACCP checks ensuring all documentation is completed for due diligence and inspection by internal and external authorities. Complete any actions required in a timely fashion
- Show courtesy and respect to residents and their relatives at all times through regular contact and actively encouraging feedback. Work with the clinical team to provide support and advice whenever and as often as is required. Menu planning and creation in line with demand, feedback and clinical advice

Join us at Bedfordshire's most stunning care home
Elstow Manor is a luxurious care home in Wixams, Bedfordshire, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Clinical Deputy Care Home Manager - Fernleigh Court Care & Nursing Home, Kempston, Bedfordshire MK42 7FY - Part of The Country Court Family
Hours: 45 Hours per week, working weekends on rota , working on the floor at least 3 days a week and 1 supernumerary.
Nestled in Kempston, Bedfordshire, our nursing home extends a warm greeting from the moment you step inside. With expertise in nursing, residential, dementia, and respite care, the home accommodates up to eighty residents.
ABOUT YOU
Are you an experienced ambitious Clinical RGN with a valid PIN looking to take your next step in your career? You will be supporting the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors:

Have strong leadership skills & are highly motivated
Have a friendly & caring attitude
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
Valid NMC Pin

ABOUT THE CLINICAL DEPUTY CARE HOME MANAGER ROLE
Within your role as the Clinical Deputy Care Home Manager you can really make a difference to our residents’ lives. Some of your responsibilities will include:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff.
Support the Manager in the implementation of all policies, procedures, and business objectives.
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.

Please note: You will be required to cover some shifts on the floor as required night or day.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of over 2,800 employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
IN RETURN
You’ll be joining a family business and working alongside a real team-spirited group of people. You’ll also benefit from the following benefits:

Free DBS Check and reimbursement for Annual Nurse RGN PIN Registration cost
Enhanced Bank Holiday rates at Christmas and New Year at Double time, all other bank holiday paid at Time and a Half
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme *
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Free Uniform

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Clinical Deputy Care Home Manager role sounds like a job for you.
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

We are seeking an innovative and dynamic individual to provide specialist oversight for academic and clinical development across our locality;

Kempston x 1 Vacancy

Luton x 1 Vacancy



This role is pivotal in managing and enhancing the quality of education and clinical practice for all learners, recently qualified clinical staff, and the ongoing development of experienced professionals. You will work closely within the tripartite framework of Operational, Clinical, and Education Leadership Teams to ensure a high standard of clinical practice and education in the operational environment.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.



At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Key Responsibilities:
• Coordinate academic and clinical development across the locality.
• Serve as a local expert on clinical practice and education pathways.
• Oversee clinical practice placements and ensure a quality learning environment.
• Support local talent management, retention, CPD, and career development.
• Maintain training and development databases, providing regular updates.
• Address challenges such as education access inequalities and staff retention.

What We’re Looking For:
• Proven leadership skills in clinical and educational settings.
• Strong knowledge of ambulance service education pathways and systems.
• Experience in clinical practice oversight and educational management.
• Excellent communication skills and collaborative working ability.
• Commitment to fostering a culture of continuous professional development.


This advert closes on Sunday 22 Sep 2024

Job description
Cornerways Homes - Unlocking Potential, Inspiring Progress.

Job Title: Senior Care Worker / Team Leader for EBD Residential Children's Home

Location: Bedford, Bedfordshire

**Are you passionate about making a positive difference in the lives of vulnerable children and young people? Join our dedicated team in Bedford, Bedfordshire, and help create a nurturing environment where they can thrive and flourish.**

Package

Salary: £33,306 – £35,568 p.a. (Including an average of 7 Sleeping shifts per month). Base salary is £28,266 - £30,528 p/a with sleeping shifts paid at £60 each.
Hours: 40 hrs per week + sleeping shifts + overtime offered
Our rota operates on a shift basis of 2 days on followed by 4 days off
Holidays (FTE): 32 days including Bank holidays
Company pension
Cornerways Homes Exclusive Benefits:

£60 per sleeping shift
Employee Referral Fee: £250
Ofsted Bonus: £100 (Good) or £150 (Outstanding), one-time payment upon final report publication
Annual Pay Rises: 4%, given after 12 months of work starting in April (discretionary)
Additional Birthday Annual Leave Day
Christmas Day/New Year's Day: 2x rate for all shifts on 25th December and 1st January; 1.5x rate for Christmas Eve and New Year's Eve
Overtime: Paid at 1.25x rate
Overtime (11 pm-7 am): Paid at 1.5x rate (Waking Night staff included)
Loyalty Bonus:
- Year 1 (12 months): £250 + 1 extra annual leave day (8 hours)
- Year 2 (12 months): £350 + 1 extra annual leave day (8 hours)
- Year 3 (12 months): £450 + 1 extra annual leave day (8 hours)
- Year 4 (12 months): £550 + 1 extra annual leave day (8 hours)
- Year 5: £600
- Year 10: £1,250
Service Description

Small EBD Residential Children’s Home for children 11-17 years.
Job Purpose

To assist the Manager in providing a high-quality service for children and young people requiring care.
To lead by example and maintain good professional practices.
To take responsibility for the safety and wellbeing of our children and young people while on duty.
To ensure all children have a plan, risk assessment, behaviour management plan, and any other necessary plans.
To lead shift plans and weekly plans, guiding and supporting staff to implement them.
Person Specification

Experience: Experience working within a childcare setting, experience with traumatised children and those with emotional and behavioural difficulties.
Level 4 Children, Young People & Families Practitioner /Residential Childcare qualification (or equivalent)
Staff Benefits

Competitive salary
Company pension and attractive annual leave entitlement
Free food and beverages when on shift
Supportive work environment
Store discounts and gym discounts
Child-focused workplace
Progression and development opportunities
Extensive free training, including specialised training
Monthly support from a clinical psychologist
Company-funded training, including NVQ qualifications
Working in small homes with a high focus on outcomes
Paid-for pre-planned activities and holidays/meals
If you are passionate about making a lasting impact on the lives of vulnerable children and young people, we want to hear from you! Join our team and be part of creating a safe and nurturing environment where they can thrive and build a brighter future. Apply now and take the first step in your rewarding career journey with us.

At Cornerways Homes, safeguarding and protecting children and young people is our top priority. Rigorous staff selection & DBS checks ensure a safe, nurturing environment.

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Title: Facilities Manager

Location: Riseley Green School, Baisingstoke

Salary: Up to £30,000 per annum

Hours: Monday to Friday

Contract: Permanent, 52 weeks per year

UK applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Facilities Manager to join our close-knit team at Riseley School located in Baisingstoke.

Job Purpose

To manage and maintain the school premises ensuring they are clean, secure, safe and well maintained at all times. Responsible for a wide range of duties and responsibilities connected with the fabric and grounds of the school.

Main Duties:

Locking and unlocking the buildings as required.
Setting up facilities such as chairs, tables, garden area etc.
Dealing efficiently with pre-planned maintenance, day to day establishment requirements and being reactive to problems that may arise.
Undertaking repairs to fixtures and fittings.
Ensuring all plant equipment is maintained to the required standards.
Grounds maintenance.
Assisting with the organisation of the school refurbishments.
Porterage around the school site.
Monitoring the premises for any hazards, carrying out repairs or reporting problems where necessary.
Ensuring that all stakeholders adhere to the school’s Health & Safety Policies and Procedures.
Essential:

Full UK driver’s licence.
Good Numeracy and Literacy skills.
Desirable:

Any additional qualifications pertinent to the job role.
Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

As the Delivery Manager - ATE (Data Centre of Excellence), you will play a pivot role in maintaining the reliability and integrity of our pricing system (ATE) by managing the backlog and data delivery workstreams for our pricing system from Release/Sprint Planning, Product Enhancement through to Governance and Compliance to ensure operations and optimising overall service quality.
Whitbread are the owners of Premier Inn, and some of the UK's most loved restaurants. With a website that handles nearly £2billion worth of transactions per year and a business that employees around 40,000 people, this role will offer you a genuine challenge to keep our customers and colleagues' data secure.
The core purpose of the role is to manage delivery of the Product Backlog and data delivery workstreams of strategic projects/programmes for our yield management product, i.e., Automated Trading Engine (ATE) to ensure availability of product for pricing runs in a timely fashion.
Role:  Delivery Manager - ATE (Data Centre of Excellence) (Technology)
Salary:  £69,000pa-£75,000pa, plus a car or car allowance and up to 30% company performance-based bonus
Contract Type:  Full-Time and Permanent
Location:  Dunstable, Bedfordshire (LU5 5XE) and a hybrid way of working with a minimum of 3 days in the office
Why You'll Love It Here

Healthcare: Individual and Family BUPA healthcare
Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/
What you'll be doing:

Overall responsibility for the successful initiation, release planning, design, execution, monitoring, controlling and closure of Data backlog items/project workstreams
Day to day engagement with stakeholder groups across Functions, Brands, IT SMEs and external IT Suppliers to ensure all parties are aligned on expectations, timelines and delivery status.
Ensure compliance with IT and business governance standards.
Finance and project reporting to keep stakeholders at all levels engaged and onboard.
Evaluate progress of the releases on a frequent basis and make timely interventions as needed to drive down risk and manage issues/ dependencies
Own the discovery activity to shape options for future capabilities
Manage third-party supplier deliverables to time, cost and quality

What you'll need:

In-depth knowledge and understanding of Project management practices and methodologies
Ability to manage multiple backlog items, assign and manage work activities, meet deadlines and develop comms/reporting in a timely and effective manner.
Project planning, budget planning and resource management
Engineering processes and practices to build products with sound and measurable instrumentation
Agile delivery methodologies such as SAFe
Engineering background of developing business critical products and platforms

Be part of ourInformation Technology Team at Whitbread 
Keeping up with new platforms and real-world technologies allows us to get closer to our audience than ever before. Our dynamic ATE Team are subject experts and a team who are passionate about what they do.
We encourage your application. Apply today or contact our recruitment team for more information. 

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Recommend a friend

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!

Proud member of the Disability Confident employer scheme

The Technical Programme Manager will be responsible for managing the technical direction of the Digital Delivery Department and manage a small Team of Technical Consultants supporting the delivery and future development of the Trust’s Digital Strategy.

As Technical Programme Manager, you will continuously drive excellence in all aspects of the technical direction of the Digital Strategy to build our shared best practices. Projects will be delivered with care and attention to research, data, and organisational governance.

Reporting to the Head of Digital Delivery, the post holder will work as part of a dynamic Team, and in collaboration with other Executives and Programme Directors, in assuring delivery of the agreed East of England business plan and delivery portfolio.

This will include agreeing work programme priorities for each portfolio for the year, ensuring appropriate resourcing and establishing and embedding the required programme governance and reporting arrangements.

A solid foundation in developing technology solutions in a health care setting is vital, complemented by distinguished leadership and communications skills, pivotal in fostering collaborative endeavours with a diverse range of stakeholders inside and outside of the Trust.

East of England Ambulance Service is an organisation that is leading the way across the UK in providing patients and the NHS with innovative solutions to provide the best levels of care.

Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us

Please refer to the attached Job description for a detailed overview and the main responsibilities of this role


This advert closes on Monday 26 Aug 2024

Deputy Care Home Manager - Flitwick Care Home, Flitwick, Bedfordshire MK45 - Part of the Country Court Family
Hours - 40 Hours per week, working weekends on rota
Flitwick Care Home offers specialist residential, and dementia care across 3 floors comprising of 75 rooms. Luxury facilities include a cinema, library, hair salon, treatment room and gym as well as access to beautiful landscaped gardens.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.