Total 43 Manager level Customer Service job vacancies in Aberdeen, AB10 1AB

• Manages/directs technical and administrative personnel in project management activities.
• Defines, develops and sets strategy and policy for accomplishment of assigned objectives.
• Provides oversight and coordination of all support organizations, collocated and non-collocated matrix engineering, IPT memberships, and systems and support contractors.
• Develops plans which affect the organization’s long-range goals, objectives, and directions and require an analytical approach in order to forecast future trends and results.
• Makes extensive use of technical resources external to the immediate project office, initiates, plans, and directs a variety of activities critical to mission accomplishment.

Starting at $99,200 Per Year (NH 3)

• Manages/directs technical and administrative personnel in project management activities.
• Defines, develops and sets strategy and policy for accomplishment of assigned objectives.
• Provides oversight and coordination of all support organizations, collocated and non-collocated matrix engineering, IPT memberships, and systems and support contractors.
• Develops plans which affect the organization’s long-range goals, objectives, and directions and require an analytical approach in order to forecast future trends and results.
• Makes extensive use of technical resources external to the immediate project office, initiates, plans, and directs a variety of activities critical to mission accomplishment.

Starting at $99,200 Per Year (NH 3)

• Manages/directs technical and administrative personnel in project management activities.
• Defines, develops and sets strategy and policy for accomplishment of assigned objectives.
• Provides oversight and coordination of all support organizations, collocated and non-collocated matrix engineering, IPT memberships, and systems and support contractors.
• Develops plans which affect the organization’s long-range goals, objectives, and directions and require an analytical approach in order to forecast future trends and results.
• Makes extensive use of technical resources external to the immediate project office, initiates, plans, and directs a variety of activities critical to mission accomplishment.

Starting at $99,200 Per Year (NH 3)

• Responsible for all aspects of the acquisition process to include development, testing, system integration, production, fielding, sustainment, and product improvements with a multi-million dollar annual budget.
• Oversees POM planning, cost estimating, program planning, budgeting, program integration, interoperability and oversight.
• Performs the full range of administrative and technical supervisory duties for a team of assigned civilian (core and matrix), military, and contractor support personnel.
• Directs other DoD activities and contractor teams supporting the program to ensure requirements are met using available resources.
• Develops a comprehensive time-phased and budgeted program designed to meet mission requirements as well as cost, schedule, and performance goals.
• Reviews programming documents and directives received from HQDA to determine effect on assigned programs.
• Maintains continuous liaison and monitors collaborative planning with pertinent military users, DA staff and other agencies to render advice and counsel on assigned programs
• Defends systems decision papers or other decision documents at each milestone in the life cycle of the project.

Starting at $139,395 Per Year (NH 4)

• Develop procedures relating to the financial management, acquisition strategy, and logistical support services required by the project.
• Performs contract administration by overseeing Requests for Proposal, conducting contractor programs reviews, approving data items and engineering change proposals.
• Review and/or develop regulatory documentation specific to the assigned project and recommend appropriate actions for leadership approval.
• Interfaces with stakeholders from Department of Defense (DoD), Department of Army (DA), Program Executive Office (PEO) Staff, and private industry to ensure the program meets cost, schedule, and performance goals.
• Performs the full range of administrative and technical supervisory duties for a team of assigned civilian (core and matrix), military, and contractor support personnel.
• Develops work standards and facilitates collaboration and cooperation amongst team members for the accomplishment of organizational objectives.
• Projects major project milestones and manages the tasks necessary to support milestone decisions.
• Briefs senior management at the DoD, Department of Army, and Program Executive Office Headquarters level on the status of the assigned programs.

Starting at $139,395 Per Year (NH 4)

• Serves as Product Lead for assigned Acquisition system and/or related acquisition program.
• Responsible for all aspects of acquisition to include development, testing, system integration, production, fielding, sustainment and product improvements with a multi-million dollar annual budget.
• Oversees POM planning, cost estimating, program planning, programming, budgeting, program integration, interoperability and oversight.
• Keeps informed of current developments in the technical field and maintains oversight of the integration of the project system with other systems.
• Perform the full range of administrative and technical supervisory duties.
• Review programming documents received from HQDA to determine effect on assigned programs.
• Maintain continuous liaison and monitors collaborative planning with pertinent military users, DA staff and other agencies to render advice and counsel on assigned management activities.

Starting at $139,395 Per Year (NH 4)

• Directs effective utilization of project resources.
• Maintains direct channel communications with system users and the user community.
• Serves as authoritative consultant and speaks for the Product Manager at all levels.
• Develops plans for accomplishment of assigned projects.
• Establishes priorities, maintains and controls all project milestones and takes necessary action to ensure that all milestones are met or that workarounds are in place to mitigate risks.
• Manages the cost, schedule and performance of the assigned program.

Starting at $99,200 Per Year (NH 3)

Your new role

Customer Account Manager
£25,000 - £30,000 per annum
Permanent and full-time
Wednesbury based
Hybrid working

Key duties

• Lead generating and prospecting for new customers
• Working alongside the sales team to discover new opportunities within the market
• Convert opportunities into sales via building rapport and using negotiation techniques
• Continuously update customer details on an internal CRM system
• Attend sales meetings and marketing/networking events
• Maintain solid product knowledge

What you'll need to succeed

• 2+ years of experience in a sales-driven environment
• Exceptional communication and rapport-building skills
• Experience using a CRM system i.e. salesforce

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role: Care Manager
Location: Aberdeen
Service: Adult & Community Services
Salary: £40k - £42k depending on experience

Delighted to be working with an incredible care provider in Aberdeen, hiring for a Care Manager in elderly services. The main purpose of the role is to ensure the standards of the services are met to the needs of each user.

Key Responsibilities:
* Use systems to record and report data to support management purposes and regulations.
* Develop and maintain H&S practices and carrying out risk assessments for the protection of staff members and service users. This includes medication administration and security.
* Monitoring personal development plans for service users to ensure their specific requirements are fully met.
* Follow practice to allow service users to live as independent as possible i.e. social activities, access services and facilities and develop social networks.
* Create and follow procedures to support service users and staff during significant life change or loss.
* Staff management - recruitment of staff, assess performance and identifying areas for improvement, maintain a positive environment with good working relationships, carry out disciplinary and grievance procedures where necessary.
* Maintain good relationships with regulatory bodies such as Care Inspectorate.
* Managing budgets.

Qualification/Experience:
* SVQ 3 in Health & Social Care or equivalent recognised by SSSC.
* Ability to complete SVQ 4 in Health & Social Care if not already achieved.
* Experience in managing a care home or housing support setting.
* Staff management.
* Creating care plans for the elderly.
* Report writing.
* IT skills.


If this sounds like you and you would like to apply or have any further queries, please send your CV to robyn.christie@search.co.uk.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Marischal College, Broad Street, Aberdeen

Duration: Permanent, Full Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,727 per annum / £15.97 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

job purpose/about the role

The post holder will be responsible for maintaining and improving
the quality and vitality of Aberdeen city centre for all users. Through
frequent engagement with the public, visitors and businesses they
will lead on liaison between and within the Council; economic
regeneration activity; enhancing the competitiveness of the City and
developing its position as a resilient and adaptable leading
commercial and cultural centre in Scotland.

The post holder needs to hold as a minimum:

• Degree in Communications/Marketing/Business Management/Planning or related
discipline
• A Project Management qualification is desirable

The postholder is able to demonstrate:

• Previous experience in a town or city centre management-related role or equivalent
• Strong communication skills at all levels, including networking, formal presentations and report writing
• Experience of developing business and partner networks and contacts
• Awareness of the activities of regional and national town, city centre and place-making
organisations
• Manage complex and strategic partnerships between Elected Members, Board Members and other similar stakeholder groups
• Produce compelling business cases and public-facing Committee and Council reports
• Experience of procurement and contract management with consultants
• Self-starter with the ability to manage a diverse workload and meet deadlines
• Knowledge and experience of the different sectors in the city centre – retail, hospitality
and commercial
• Evidence of working with, and achieving service change, in the business community and public sector
Financial awareness, strong analytical and organisational skills

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots* aged 16-24 and are applying for any apprenticeships

*"New Scots" are defined as refugees and asylum seekers who are in Scottish communities and include those who have been granted refugee status or another form of humanitarian protection, people seeking asylum, those who have been refused asylum, and those whose application has been refused but who remain in Scotland.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Proud member of the Disability Confident employer scheme

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents. If you are thinking why join West Sussex there is a supportive culture that is second to none. Employees are genuinely valued, respected and there is an emphasis on work life balance.

This is a great opportunity for you to join us as an Assistant Care Manager in our Safeguarding Hub. You will act alongside our social work Team and health care colleagues responsible for delivering a statutory social work service to adults in the locality of West Sussex.

Safeguarding Hub:

• act as single point of contact for all safeguarding adults' referrals
• carry out the initial triaging and decision making for safeguarding referrals
• carry out risk assessments
• agree and initiate initial safeguarding plans
• work in partnership with other agencies including police, service providers, housing and so on in relation to managing risk
• provide support and expertise to Adults' Services and partner agencies in relation to statutory safeguarding duties and processes.

The team cover the whole of West Sussex and receive referrals from a wide range of sources, including:

• members of the public
• concerned family and friends of a resident
• the police
• the ambulance service
• health colleagues
• care homes
• other care providers.

About The Job

Salary: £30,296 to £33,024 per annum
Working Pattern: Full Time
Contract Type: Permanent
Location: Horsham

We have a great opportunity to join our supportive Safeguarding Adults Hub as an Advanced Assistant Care Manager.

Workers within the Safeguarding Hub make decisions about whether referrals need to be taken forward as safeguarding concerns or enquiries, or whether another route is more appropriate, for example, an assessment of the person's social care needs.

A priority for the team is to ensure the person being referred is kept central to the decision-making process. This means seeking their views, or the views of those close to them in terms of what they would like to achieve from the process. As part of the decision making process you'll also be considering individual's mental capacity to make a decision and possibly involving an advocate to support them through the safeguarding adults process.

As with all our teams, partnership and collaborative working is a vital aspect of decision making and the hub have close links with Sussex Police, the ambulance service, Care Quality Commission and health services. They also work closely with hospital and community teams, both in terms of referring people on after the initial triage and planning and also acting as a point of contact for safeguarding advice and guidance. They also frequently support other areas of Adults' Services and less experienced workers.

This newly created role combines making rapid, robust decisions regarding safeguarding referrals as well as utilising your skills and knowledge to use data analysis to support the running and the development of the team. You will also be leading on induction of new staff as well as developing and delivering presentations regarding safeguarding adults work to a range of different audiences.

Experience and Skills

The key skills, qualifications and experience items are the short listing criteria so please ensure they are covered within your application

Key Skills:
1. Ability to analyse and interpret information and prioritise needs to make recommendations/decisions which will have a positive outcome.
2. Ability to work both independently and as part of a team, working under pressure and to tight deadlines.
3. Ability to work in a multi-agency environment to deliver a service to those people who access or need the service.
Job Description & Person Specification
4. Ability to communicate complicated or sensitive information to a range of audiences to achieve positive outcomes. Able to communicate clearly with customers reflecting the service objectives and standards.
5. Sound and accurate IT and keyboard skills.
6. Ability to recognise the limits of own accountability and responsibility, and to seek appropriate support, advice and supervision.

Qualifications and/or experience:
* GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.
* NVQ Level 3 in Care - Desirable
* Experience of providing support and/or working with people in a social care environment.
* Experience of forming effective working relationships within a multi-agency setting.
* Experience of working with data analysis systems to produce high quality reports for the service.
* Experience of developing effective induction programs and mentoring new staff.
* Experience of developing and delivering presentations
* An awareness of the policies, practices and procedures relevant to social work. Experience of the assessment and review process of care packages.
* Experience of applying relevant legislation, policies and procedures to individual pieces of work.

Further Information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC12 - £45,243 - £49,765

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

We are looking for a Service Delivery Manager to join our team based within Civic Centre, Motherwell to manage the effective delivery of housing investment and repair works, energy efficiency works (grant bids and operational programme delivery) and related projects across North Lanarkshire Council.

This will involve the management of a diverse improvement, repairs and property portfolio in a demanding customer led environment. Your role will include working with a wide client group of internal and external stakeholders, including tenants, Registered Social Landlords and home owners.

In this key role you will be responsible for managing internal budgets and external Scottish Government funding and be responsible for the supervision and performance of a range of technical and administrative staff across related disciplines, playing a lead role in business transformation and ensuring the service meets the council’s priority outcomes.

You should be educated to SVQ4/HND/Degree level or equivalent in a relevant discipline and have considerable relevant experience which should include development of housing initiatives, policies and procedures, preparation and management of budgets, experience of managing and reviewing performance to achieve agreed objectives, experience of managing employees and processes within a multi-disciplined setting and the ability to manage change.

Experience of project managing programmes of work and working with other services, agencies and partners is desirable.

As a Service Delivery Manager, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.

The successful candidate will be required to obtain a criminal conviction check through Disclosure Scotland.

Working Pattern

• Monday - Thursday: 8:45am - 4:45pm (including a 55 minute unpaid break)
• Friday: 8:45am - 4:15pm (including a 50 minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318950
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £2000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentKittybrewster Delivery Office, Ashgrove Road, Aberdeen, AB25 3BB
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns
Monday to Saturday with a rotating day off, hours between 07:00
- 15:12, Flexibility is required to support operational needs.
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 7th October. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Join our team!

Are you a passionate Manager? If so, we'd love you to join our team!

This role sits predominantly within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment, Elior B&I have matched the tastes and dietary requirements of our four million daily customers with 21st-century tech.

This is a remote position, traveling between East and West of North England. Car allowance and Mileage provided.

What you'll be doing...

As an Operaional Support Manager you will proactively manage teams as well as be accountable for overseeing recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients.

Responsibilities:

• Motivating and managing teams
• Controlling and managing budgets creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence, retain business and innovative menu planning

In this role, you will support sites in our Business & Industry, Education, and Concessions!

Working Pattern: Monday - Friday (Occasional weekend work)

What can you bring?

In this role:

• Proven experience of successfully managing teams and working with external clients
• Genuine interest in customer service excellence
• A strong team player, inspiring and motivating to large teams
• Previous experience managing teams, contract catering essential

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.