Total 69 Manager level Customer Service job vacancies in 388 GREENWICH STREET - TOWER

We're looking for a kind, compassionate and resilient Team Leader to join our Mental Health service in Tower Hamlets

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry a small caseload of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
- At least two years' experience in adult social care in the field of Mental Health.
- A good understanding of the range of Mental Health diagnoses and how these can present.

Desirable:
- Relevant professional memberships and/or specialist qualifications are desirable
- Qualifications or an interest in Psychology

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see the full Job description on our Website

Job Summary:

The Business Development Manager (BDM) for Corporate Services will be responsible for driving growth by identifying new business opportunities, establishing and expanding relationships with key clients, and building a strong network of leads. This role involves identifying market trends, understanding client needs, and developing tailored solutions to meet corporate service demands. The ideal candidate will be a self-starter with excellent networking abilities, capable of independently sourcing and nurturing leads while contributing to the overall strategic goals of the business.

Job Responsibilities:

• Handle walk-in, phone or email inquiries promptly and professionally
• Identify and generate new leads through personal networks, referrals, industry events and digital platforms
• Build and maintain strong relationships with existing clients while identifying opportunities for upselling and cross-selling services
• Follow up on inquiries, quotations, and proposals to close deals effectively
• Serve as the main point of contact for key clients, providing ongoing support and ensuring satisfaction
• Meet or exceed sales targets and KPIs by driving new business and expanding existing accounts
• Work closely with internal teams (service delivery, operations and finance) to ensure smooth client onboarding and service delivery
• Assist in marketing, partnership, and collaboration activities in order to generate new leads

Skills & Qualifications:

• Proven experience in business development, sales or corporate services
• Strong ability to network, build relationships, and generate leads independently
• Excellent communication, negotiation, and presentation skills
• Knowledge of corporate services industry trends and market dynamics
• Able to work independently, prioritize tasks and meet deadlines
• A proactive, goal-oriented and result-driven attitude

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

Key Responsibilities:

• Customer Needs & Service Delivery: Identify customer needs and oversee service delivery within the business context, ensuring alignment with customer expectations.
• Team Leadership & Conflict Management: Lead the service delivery team, manage conflict, and ensure efficient execution of processes and tasks.
• Financial Management: Oversee key finances and accurately forecast service-related costs and resource requirements.
• System Knowledge & Troubleshooting: Maintain a comprehensive understanding of end-to-end systems to effectively troubleshoot issues and address change requests.
• Incident Management: Take ownership of critical incidents, coordinate with resolution parties, and facilitate clear communication between stakeholders for post-incident analysis and improvements.
• Performance Reporting: Provide accurate, timely reports on service delivery performance to senior management.
• Process Analysis & Optimization: Analyze both client and internal processes, and implement strategies to optimize service delivery efficiency.
• Team Development: Build and manage a team of maintenance service engineers, ensuring they meet customer expectations and maintain a high level of competency.
• SLA Management: Plan, manage, and monitor the maintenance team's response times, ensuring compliance with Service Level Agreements (SLAs).
• Contract Management: Ensure clarity on contractual obligations, monitor contract validity, and manage contract renewals with clients.
• Financial KPIs: Consistently meet or exceed financial Key Performance Indicators (KPIs) for the service team.

Technical Skills:

• ITIL: Strong understanding and application of ITIL practices for service management.
• Full Stack Development: Knowledge of full-stack development processes and technologies.
• Minimum 8 years experience in industry
• Bachelor Degree

We are recruiting for several Sales Support professionals/Business Development Managers within the Marine Products/services segment of the shipping industry in Singapore.

These positions range from Senior Sales Executives to Senior Business Development Managers within a wide range of maritime solutions for our global established clients.

Whether you are a Sales professional (hunter, farmer or key accounts) or providing Sales support and liase with ship owners/ship management firms, we look forward to hearing form you and sharing more details on the roles and offer benefits.

What are you waiting for? Apply now!

Your new company
Our client is a vibrant community, dedicated to providing outstanding support to adults with learning disabilities and complex physical needs. The service we are recruiting for is a six-bedded residential home based in the Greenwich area in South East London.

Your new role
As a Registered Service Manager, you will lead and inspire a dedicated team to deliver exceptional support. Your responsibilities will include:

• Motivating and coaching staff to provide high-quality care.
• Empowering individuals to lead active, fulfilling lives aligned with their needs and aspirations.
• Overseeing transitions, managing rotas, support plans, and budgets.
• Preparing monthly reports and participating in recruitment and staff development.
• Performing on-call duties as needed.

This role primarily operates Monday to Friday, 9 AM to 5 PM, with some flexibility and occasional shift work to ensure the highest standards are maintained.

What you'll need to succeed
To thrive in this role, you should possess:

• A genuine desire to enhance service provision for individuals with learning disabilities.
• Experience working with CQC regulations and delivering safe, high-quality services.
• Strong coaching and leadership skills, with a focus on practice leadership.
• The ability to balance safety and positive risk-taking.
• Knowledge of Positive Behavioural Support principles and person-centred care.
• A Level 5 diploma or equivalent experience.
• Financial acumen to manage budgets effectively.
• A valid driving licence and access to your own vehicle (desirable).

What you'll get in return
Our client offers a competitive benefits package, including:

• A valid driving licence and access to your own vehicle (desirable).
• Salary of £36,000 per annum + £2,000 registration bonus.
• High-quality training to support your professional development.
• Paid enhanced DBS check.
• Flexible working arrangements.
• Discounts through Blue Light Card and The Bene£its website.
• Up to 28 days paid annual leave (pro rata).
• Contributory pension scheme with life assurance.
• Free and confidential 24/7 access to a health portal, counselling, and support.
• Recommend a Friend scheme - earn up to £500.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Introduction to ICAI
The International Centre for Aviation Innovation (ICAI) is set up to drive innovation across all aspect of aviation including Air Traffic Management, smart & digital airports, sustainable aviation and unmanned systems. As the first-of-its-kind innovation centre in Asia, the Centre seeks to foster partnerships amongst governments, industry, and research institutes to drive development, deployment, and adoption of aviation technologies.

What the role is

The ICAI Software Program Manager is responsible for managing and leading software teams to translate R&D projects for implementation in the CAAS Air Navigation Services System (ANSS). The role is integral to ICAI’s mission to assist CAAS build local capability to undertake indigenous co-deployment, co-development, and maintenance of CAAS' NexGen Air Navigation Service System.

What you will be working on

• Program management
• Collaborate with stakeholders to understand and address the translation requirements.
• Develop program management plan.
• Develop project SOW.
• Ensure projects are aligned with CAAS ANSS delivery milestones.
• Define project controls and to manage the program.
• Estimate project budget.
• Identify and select software development partners to execute the R&D translation.
• Monitor progress and coordinate interdependencies.
• Identify and manage project risk.
• Manage project stakeholders.
• Design and Development Leadership
• Define and design the architecture and system solution to enable seamless integration of the software system into the OEM system.
• Select appropriate technologies, frameworks, and patterns to create a robust, scalable, maintainable system.
• Evaluate and select tools, libraries, and platforms that best suit the project’s requirements while considering factors such as cost, performance, and compatibility.
• Provide technical leadership and guidance to software development teams.
• Ensure software system quality.
• Create and maintain comprehensive software architecture documentation, including design decisions, architectural patterns, and technical standards, to serve as reference throughout the product roadmap.

What we are looking for

• Bachelor’s degree in computer science, information technology, or related discipline.
• Proven track record in program managing enterprise level software development.
• Possess hands-on experience and good technical skills in:
  o Architecture concepts.
  o Cloud platform.
  o Virtualization and Container technologies.
  o DevOps and agile practices.
  o Gateway and APIs.
• Certification in Project Management is desired.
• Attributes:
  o High level of professionalism, integrity, and confidentiality.
  o Excellent leadership skills to cohesive teams.
  o Strong interpersonal skills with the ability to build and maintain relationships.

Working Conditions
• Full-time position based at the Innovation Centre in Singapore
• May require occasional travels for OEM meetings
• Flexibility to work outside regular business hours when necessary.

Introduction to ICAI:

The International Centre of Aviation Innovation (ICAI) is set up to manage R&D related to the next generation Air Navigation Services, Smart and Automated Airport to drive innovation in the aviation ecosystem. It manages a series of research programs involving the various local research institutes and IHLs. Given its international orientation, it also works with industry partners to promote new concepts that will support regional collaboration in airspace management.

This Role:

The responsibilities for this role include performing the grant administration of all the projects which are undertaken by ICAI and providing support for various finance administration activities. The incumbent shall report to the Programme Manager who is in-charge of all the research activities in the organisation. The specific job responsibilities include:

Grant Administration:

• Validate claims submitted by grantees to ensure compliance with grantor’s funding guidelines.
• Manage accounts receivable to ensure billings and collections are done in timely manner.
• Administer the grants in timely manner.
• Assist Programme Manager on grant variations, extensions and other change requests.
• Assist in submission of progress and final reports.
• Monitor and keep track of the expenditures of the grants awarded.
• Assist in preparation of grant related financial reports.
• Perform finance-related tasks such as fund management, preparation and analysis of financial statements for audit and reporting to relevant authorities.
• Liaise with relevant government authorities and other departments on grant related issues.
• Assist in management reporting, monitoring expenditure, cash flow and taxation matters.
• Ensure compliance to applicable standards, policies and procedures including Singapore Financial Reporting Standards.
• Plan and liaise with external auditors on the year end closing.
• Any other finance duties assigned from time to time.

Finance Administration:

• Prepare annual budget and regular projections
• Prepare monthly/quarterly reports for submission to Group Finance
• Analyze monthly P/L, monitor against budget and provide commentaries and present to management using infographics and dashboards
• Review balance sheet schedules and take action to clear outstanding items
• Approve expense claims, ensuring claims are properly supported, compliant to policies and within budget
• Business partnering with departments to provide guidance in financial matters, policies and procedures
• Review, improve and automate work processes for productivity and efficiency
• Participate in ad hoc projects

Qualifications

• Degree in Accountancy, ACCA or related disciplines.
• At least 5-6 years of relevant working experience in a grant management role.
• Excellent analytical skills, problem solving, interpersonal skills with proven ability to communicate effectively across all levels.
• A dynamic individual with the ability to multi-task in a fast-paced environment.
• Sound knowledge of Microsoft Excel.

More Information

Job Type: Contract (2-year, renewable)

Location: PLQ 3

Introduction to ICAI:
The International Centre for Aviation Innovation (ICAI) is set up to drive innovation across all aspect of aviation including Air Traffic Management, smart & digital airports, sustainable aviation and unmanned systems. As the first-of-its-kind innovation centre in Asia, the Centre seeks to foster partnerships amongst governments, industry, and research institutes to drive development, deployment, and adoption of aviation technologies.

What the role is

The Head of LDC Management Support at the International Centre for Aviation Innovation is responsible for NexGen program management progress tracking, NexGen LDC internal and external stakeholder management, and NexGen LDC's middle and back office management. The role is integral to the NexGen Local Development Centre's mission to build local capability to undertake indigenous co-deployment, co-development, and maintenance of CAAS' NexGen Air Navigation Service System.

What you will be working on:

Program management progress tracking

• Consolidate program status and summarise status as a dashboard for management update
• identify potential challenges in conjunction with the program leads in the areas of schedule, cost, quality, security, safety, and update management with recommendations to enable timely decision making and intervention

Stakeholder management

• Internal - Manage relationship and communications with CAAS NGPO and ATS
• External - Manage relationship and communications with the selected prime and sub-contracted OEMs, and LLEs. Facilitate innovation and knowledge exchange with stakeholders to foster collaboration and drive collective growth.

Middle Office

• Responsible for setting up the physical working space for the LDC in coordination with ICAI Office Manager
• Responsible for the IT infrastructure for the LDC in coordination with LDC Software and Network Infrastructure Lead
• Responsible for the data and knowledge management under the supervision of ICAI Chief Engineer

Back Office

Human capital

• Develop talent strategy - establishment pyramid; talent pipeline development; talent identification and management; policies on promotion, rotation, and retention; and competency development roadmap.
• Manage and mentor a team of professionals, fostering a culture of mission, collaboration, and innovation.
• Coordinate with CAAS to recruit LDC staff.
• Coordinate with CAAS on upgrading and training of LDC staff, and with OEMs for OEM training. Track competencies of LDC staff.
• Coordinate with CAAS Head of Eco-system on the rotation of staff in the local aviation eco-system.

Procurement and Finance

Coordinate with CAAS for LDC related procurement and finance.

Resource management

Serve as the point of focus for managing all LDC resource requirement and coordinate with CAAS and ICAI for new resource requirements.

Office administration

Responsible for all LDC administrative matters in coordination with ICAI Office Manager.

What we are looking for

• Bachelor's Degree.

Experience

• Demonstrated track record in managing high-tempo operations.
• Proven experience in mentoring and nurturing talent.
• Experience in managing diverse aviation stakeholders and partners.

Skills

• Good organizational skills with the ability to manage several workstreams simultaneously.
• Strong written and verbal communication skills.

Attributes

• High level of professionalism, integrity, and confidentiality.
• Excellent leadership skills to cohesive teams.
• Strong interpersonal skills with the ability to build and maintain relationships.

Working Conditions

• Full-time position based at the Innovation Centre in Singapore
• May require occasional travels for OEM meetings
• Flexibility to work outside regular business hours when necessary.

As a Customer Experience and Partnership Manager, you will be in the team responsible for managing EVe’s customers and various stakeholders. In this role, you will develop and refine EVe’s Customer Experience strategy and manage and uplift the customer experience for electric vehicle’s motorists. You will also establish long-term relationships and collaborate with government agencies, industry partners and community partners to ensure a smooth support of the operational deployment and running of Electric Vehicle Charging Points within designated zones.

Responsibilities

· Conceptualise and develop EVe’s CX strategy, manage customer journey design and delivery, customer communications, research, and insights.

· Handle customers’ feedback / complaints / enquiries effectively and professionally within the set timeline.

· Conduct relevant engagements (e.g. different customer segments, EV charging operators) to identify challenges and pain points, and work with internal stakeholders to translate these findings to improve processes and workflows.

· Support and monitor service performance KPIs, measurements and standard and establish the CX measurement framework and metrics.

· Engage key stakeholders (e.g. Town Councils, govt agencies) and develop and implement the EVCP deployment strategy through partnerships with Town Councils and other stakeholders.

Requirements

· Tertiary education with at least 2 years of relevant experience in partnerships and engagement/customer relations as well as strong people management skills are preferred.

· Knowledge and/or experience in UI/UX design principles and methodologies will be a plus.

· Customer-oriented, agile thinker, and emotionally intelligent to build relationships

· Excellent verbal skills and interpersonal skills to coordinate with team members and external stakeholders, and to manage feedback

· Proficient in Microsoft Office suite software

· Good understanding of the EV masterplan.

· Candidates in public service community partnership with CX experience as well as candidates from Engineering or Transport services related industry will have an advantage.

Financial and contractual performance and financial reporting Responsibility for PCN financial performance Produce an annual statement of Income and expenditure for PCN auditors Provide quarterly financial reports to network practices Business Planning and PCN Strategy Development Lead the development of a 5 year strategic plan Support change and monitor practice PCN DES performance Identify new income streams and new services Support, develop and evaluate strategic development of all services Apply for PCN development funds and resources and support the network achieve its objectives. Support PCN development nationally and advise the Clinical Director and member practices on initiatives, policy development, best practice and funding streams Provide digital transformation leadership to the PCN, including production and implementation of a digital transformation strategy. Meetings Support all PCN meetings, lead and chair as required, ensure actions are completed and documents shared appropriately Act as PCN representative on countywide PCN Manager meetings and other relevant meetings with the ICB and other partners Act as point of contact for the Clinical Director and practices, screening communications and correspondence Encourage and foster effective working relationships between the PCN networks and other local healthcare networks Work with member practices to consolidate the network, promoting its ethos and values Attend county digital transformation meetings Bids/Contracts: develop, sign off and responses Review PCN service specifications, identify KPIs and key deliverables Prepare and present Business Cases to the PCN practices Work with member practices to ensure that all obligations under the agreement are met and network practices are fairly and equitably remunerated. Oversee performance dashboards and support practices to implement remedial actions where needed. Represent the interests of the network at contract meetings with other bodies such as the ICB Present data to member practices, PCN clinical leads, Clinical Director and other stakeholders related to network performance HR/Workforce planning Lead and manage HR, performance, development and appraisal of network staff with clinical support where required Manage workforce returns as required by NHS England/Gloucestershire ICB Lead on all PCN workforce planning and proposals for PCN Act as a line manager for relevant ARR roles Attend ARR staff team meetings as required. Liaise with Practices about PCN-funded practice staff Communication and Engagement Maintain effective and timely communication with network practices, clinical director and network employees Communicate with network practices, ICB and other stakeholders, and promote the identity and ethos of the network Communicate effectively with public groups, patients and carers Enable and encourage sharing of good practice across the network Oversee alignment of digital options for service delivery across the PCN Digital Transformation Identify opportunities for transformation activities, utilising access and Population Health Management data to tackle inequalities and supporting practices to deliver change, improving systems for enhancing patient care Link with the ICB and ICS teams within Gloucestershire, as well as NHSE regionally and nationally, to ensure the PCN maximises opportunities available for quality improvement and digital transformation to maximise funding and resources Plan, co-ordinate and directly support the delivery of transformation activity in general practice within the PCN with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services. This job description is intended to be a guide to the scope and the responsibilities of the post and is not exhaustive. There may be other duties required of the post holder commensurate with the position as the PCN develops. The job description will be subject to regular review and amendments as necessary in consultation with the post holder. Key working relationships PCN Team Clinical Director Practice Managers Lead GPs Additional roles staff (Pharmacists, Pharmacy Technicians, Care Coordinators, Social prescribers, Mental Health Practitioners) Other network employees ICS colleagues: Primary Care Contracting Team Integrated Community Teams Integrated Locality Partnership Care Homes Other Primary Care Networks Forest of Dean District Council/Publica (Social Prescribing Service)

Job Description:

We are looking for a driven and enthusiastic Scalp Consultant/Manager to join our team. In this role, you will build strong relationships with clients, provide expert advice on hair and scalp care, and be responsible for achieving individual and team sales targets. You will have the opportunity to be part of a vibrant environment where you can grow professionally and achieve great results while helping customers feel their best.

Roles & Responsibilities:

• Build rapport and maintain effective relationships with clients.
• Provide professional advice on hair and scalp treatments.
• Achieve and exceed individual sales targets.
• Collaborate with team members to achieve team sales goals.
• Handle outlet administrative duties and ensure smooth daily operations.

Benefits:

• Attractive Salary & Benefits: Earn up to $4,500, plus monthly commissions and incentives.
• Work-Life Balance: Enjoy 6 off days per month with manageable working hours.
• Career Growth: Become part of a passionate team in the hair and scalp treatment industry.
• Hands-on Expertise: Utilize and develop your skills by providing professional scalp consultations to customers.

The Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.

Responsibilities

· Lead a team of contact centre agents to hit the team’s KPIs

· Prepare statistics and reports

· Ensure the operational efficiency of Contact Centre

· Appointment and turn-up management for customers

· KPI tracking and reporting on a daily and weekly basis

· Monthly KPI reporting to management

· Coach agents on their customer service and telephone skills as part of their growth and development

· Supervise team members' performance by performing regular call / email audits and conducting

regular performance reviews

· Propose to management and implement initiatives to improve Centre’s operations and workflows

· Liaise with functional departments on issues related to customer data and appointment slots

· Handle feedbacks from internal and external parties by conducting investigation and service recovery

· Take on any other duties, projects & administrative tasks assigned from time to time

Requirements

* At least 2 - 3 years’ relevant experience and leading a team

* Experience in the beauty/wellness industry preferred

* Good interpersonal skill and telephone etiquette

* Target and performance driven

* Meticulous and attention to details

* Ability to multi-task in fast-paced environment

* Skilled in Microsoft office applications

* Customer centric and service oriented

Job Description

Deputy Nursery Room Leader

Salary: £27,500

40 hours per week

Are you passionate about early years education and dedicated to creating a fun environment for young children? Look no further! Our client is in search of a driven Deputy Nursery Room Leader to join their team. In this role, you will play a crucial part in assisting the Room Leader with the day-to-day management and operation of the Room, ensuring the highest standards of care and learning are maintained.

Qualifications

• Level 3 in Early Years and above
• Demonstrable experience in a nursery or early years setting, showcasing your passion for nurturing and educating young children
• Thorough understanding of the Early Years Foundation Stage (EYFS) framework
• Outstanding communication and interpersonal skills, essential for building strong connections with children, parents, and colleagues
• Proven ability to work effectively as part of a team and lead by example

Benefits:

• An additional day off for your birthday
• Company sick pay
• Healthcare plan
• Benefits app - get access to numerous discounts
• Discounted childcare

Responsibilities

• Collaborate with the Room Leader to supervise and guide nursery staff, ensuring a supportive and cohesive team environment
• Contribute to the planning and execution of a diverse range of engaging activities that cater to children's individual learning and development needs
• Uphold a clean, safe, and stimulating environment for the children, promoting their well-being and growth
• Foster strong relationships with children, parents, and staff to cultivate a warm, inclusive atmosphere
• Maintain accurate records and reports to meet regulatory standards
• Assist in the training and professional development of nursery staff, promoting continuous learning and improvement

Reference: WILL80015/MW

INDCHI