Total 23 Senior Executive level Customer Service job vacancies in SA - Remote - Eyre Region

• Leads the nationwide development of real property asset management policy. Provides expert interpretation or guidance on the policy. Develops implementing instructions and tools and conduct training. Provides program oversight and ensures consistent implementation.

• Provides expert technical advice on all issues related to real property asset and portfolio management for stakeholders within GSA and outside of GSA, including: furnishing written instructions, reference materials and relevant background material to employees; maintaining current knowledge; answering questions from analysts on procedures, policies, and directives; and obtaining information from the supervisor regarding final decisions on major problems and issues that arise.

• Prepares and presents requested briefing/presentation materials for senior management and represent GSA by personally conducting presentations as requested.

• Serves as a senior regional asset management liaison on issues related to regional asset and portfolio management.  This activity involves: Reviewing technical reports or papers created by the regional offices which influence the region in terms of current or future asset and portfolio management functions.

• Prepares PBS policies, operating practices, and directives to ensure they reflect the goals and objectives of PBS while meeting the requirements of external stakeholders. These stakeholder requirements include, but are not limited to, Executive Orders, Administration and OMB directives, and Congressional mandates. Conforms these external real property mandates to include development of agency plans, submission of required reports, and representing PBS on interagency councils and with external stakeholders.

Starting at $122,198 Per Year (GS 14)

Halcyon Knights is seeking a highly skilled and professional Senior Executive Support Officer to join a dynamic State Government Department based in the Adelaide CBD. This is a pivotal role, providing comprehensive and confidential executive support services to the Chief Executive, with a focus on enhancing business processes and supporting the Department?s strategic objectives.
ABOUT THE ROLE
The successful candidate will play a key role in maintaining relationships and networks, including liaising with ministerial offices and other government departments, managing complex diaries, undertaking research, and leading key projects. You will also contribute to fostering a collaborative and effective network among support staff to ensure seamless coordination and cooperation across the Department.
ABOUT YOU


Extensive experience in providing high-level executive support in a complex and dynamic environment.
Demonstrated ability to manage sensitive and confidential information with discretion and professionalism.
Proven experience in building and maintaining strong
... Click here to view more detail / apply for Senior Executive Support Officer

The Client:

Melbourne Metropolitan College has built its reputation as a national vocational institute that offers quality education for both domestic and international students.



The Role & Responsibility:

The role on hire is for a full-time Senior Contract Administrator based in Adelaide, SA at an annual salary set between $85,000 to $95,000, depending on experience plus superannuation.

The Senior Contract Administrator oversees the entire contract management framework and contract lifecycle of the organisation including but not limited to:

Develop and implement the organization’s contract management framework.

Draft, negotiate, monitor, and review contracts for educational programs and services offered by MMC, including service levels, fees, and financial obligations.

Liaise with external legal practitioners and internal departments to ensure contracts comply with the latest legal requirements and deadlines.

Oversee the entire lifecycle of contract management, from initial request and draft review through final approval and archiving, ensuring all contracts are managed effectively and consistently.

Develop and maintain a centralized contract repository for MMC, implementing automated tracking systems to monitor contract milestones, expirations, and renewals.

Establish and refine risk management protocols to proactively address potential contract-related risks, conducting detailed risk assessments for high-value agreements.

Lead contract negotiation sessions with external parties, employing advanced negotiation strategies to optimize contract terms and align with MMC's strategic objectives.

Create detailed contract performance reports for senior management, highlighting key metrics, compliance statuses, and financial performance for data-driven decision-making.

Update and revise contracts based on evolving legal regulations to minimize the risk of disputes or penalties.

Communicate changes in legal and contractual obligations to relevant teams within MMC.

Collaborate effectively with cross-functional teams, agents, and stakeholders to facilitate smooth contract negotiations and execution.

Monitor compliance with performance standards, legal requirements, and contractual obligations.

Conduct regular performance review meetings to assess contract adherence and identify areas for improvement.

Analyze existing contracts to identify inefficiencies and risks, providing actionable recommendations to senior management.

Develop and implement solutions to enhance contract management practices within the organization continuously.

Conduct regular training sessions for MMC staff on contract management best practices, ensuring all departments are aware of legal and financial implications.

Respond to inquiries and resolve issues related to contracts, programs, services provided, and individuals affected.

Manage all documentation and paperwork associated with contracts.

Collect and analyze data on projects and programs, reporting on outcomes and effectiveness.

Oversee office supply needs for MMC staff and educational activities.

Coordinate campus renovation agreements, managing any legal matters associated with these projects.

Manage budgets for contracted services, ensuring financial compliance with contractual agreements.



The Requirements:

Bachelor’s degree in Law, business, or management

Proficiency in contract law and ASQA’s regulatory approach

Minimum of 3 years of experience in contract administration within an educational institution

Minimum of 3 years’ experience in dealing with multi-tiered and international contract negotiations

Minimum of 5 years proven experience working with various stakeholders, including mangers and external partners

Minimum of 3 years’ experience with contract law, regulatory compliance frameworks (especially ASQA and relevant state regulations), and proficiency in legal databases and contract lifecycle management (CLM) software

Expertise in developing, reviewing, and negotiating educational service contracts

Proficiency in collecting, analysing, and reporting data related to educational projects and programs

Demonstrated ability to successfully undertake duties and achieve agreed objectives within a team environment as well as independently applying own initiative

Demonstrate ability to make decisions and act with initiative to identify and resolve problems

Executive Support Officer

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Are you excited to support the Chief Executive on high profile projects and in meeting important stakeholders working together to bring change for victims?

We have an exciting new opportunity for an Executive Support Officer to support the Chief Executive in this new and exciting role, where you will play a key role in delivering the Chief Executive's day-to-day tasks as well as being a key part in new projects and research.

Position: Executive Support Officer

Location: Homebased (with regular travel to London and other locations as required)

Hours: Full-time, 37.5 hours Monday- Friday (flexible working)

Contract: Permanent

Salary: £30,000

Closing Date: 22nd November. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As Executive Support Officer, you will:

- Support the CEO in the delivery of their role by providing secretarial and administrative support.

- Proactively manage the CEO's diary, identifying and resolving conflicts before they arise.

- Arrange and support at a range of meetings, ensuring that the CEO is adequately prepared and taking minutes as required.

- Act as a first point of contact for the office of the CEO, responding to emails, calls and correspondence appropriately and effectively

- Support the CEO and Senior Leadership Team on designated projects, conducting research and preparatory work.

This is the perfect opportunity for a candidate who has excellent organisational skills and is motivated and skilled, to support the Chief Executive of the leading victims' support organisation to deliver her role.

About You

You will need:

- Previous experience of delivering administrative support and diary management

- Good computer skills with the ability to use MS Office including Word, Excel, PowerPoint and Outlook effectively

- Strong communication skills, able to engage with a range of internal and external stakeholders

- The ability to arrange and manage meetings taking notes and providing minutes

- Robust organisational skills, able to manage time effectively and deal with conflicting priorities

- The ability to work in a fast-paced environment, able to anticipate issues and deliver solutions

- Experience of conducting research and presenting findings

In Return…

Benefits include:

- Flexible working options including hybrid working

- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

- An extra day off for your birthday

- Pension with 5% employer contribution

- Enhanced sick pay allowances, maternity and paternity payments

- High Street, retail, holiday, entertainment and leisure discounts

- Access to our financial wellbeing hub and salary deducted finance

- Employee assistance programme and wellbeing support

- Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Executive Assistant, PA, Personal Assistant, Executive Support Assistant, PA to the CEO, EA, EA to CEO, Administration Manager, Senior Administrator, Administrator, Senior Administrator, Secretary, Secretarial.

Please note this role is being advertised by NFP People on behalf of our client.

Halcyon Knights is seeking a highly skilled and professional Senior Executive Support Officer to join a dynamic State Government Department based in the Adelaide CBD. This is a pivotal role, providing comprehensive and confidential executive support services to the Chief Executive, with a focus on enhancing business processes and supporting the Department?s strategic objectives.
ABOUT THE ROLE
The successful candidate will play a key role in maintaining relationships and networks, including liaising with ministerial offices and other government departments, managing complex diaries, undertaking research, and leading key projects. You will also contribute to fostering a collaborative and effective network among support staff to ensure seamless coordination and cooperation across the Department.
ABOUT YOU


Extensive experience in providing high-level executive support in a complex and dynamic environment.
Demonstrated ability to manage sensitive and confidential information with discretion and professionalism.
Proven experience in building and maintaining strong
... Click here to view more detail / apply for Senior Executive Support Officer

'Empower children's futures as a Senior Placement Practitioner at Centacare's Foster Care program.'
About Centacare
Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.
To learn more about us, click on the video  Centacare Catholic Family ... Click here to view more detail / apply for Senior Placement Practitioner (Foster Care Program)

'Empower children's futures as a Senior Placement Practitioner at Centacare's Foster Care program.'
About Centacare
Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.
To learn more about us, click on the video  Centacare Catholic Family ... Click here to view more detail / apply for Senior Placement Practitioner (Foster Care Program)

Who we are At the heart of the City of Tea Tree Gully lies Waterworld Aquatic Centre, a premier outdoor destination. We offer three heated poolscomprising a 50m lap pool, a 20m Learner pool, and a Toddler poolalongside expansive grassy areas, thrilling water slides, and a vibrant splash park. ...


Who we are At the heart of the City of Tea Tree Gully lies Waterworld Aquatic Centre, a premier outdoor destination. We offer three heated poolscomprising a 50m lap pool, a 20m Learner pool, and a Toddler poolalongside expansive grassy areas, thrilling water slides, and a vibrant splash park. The role
Randstad is seeking Senior Customer Service Officers for Waterworld Aquatic Centre. In this role, you'll deliver exceptional service at both the reception and cafe, ensuring a top-notch experience for all patrons. Youll lead, support, and inspire team members, fostering a positive environment that promotes
... Click here to view more detail / apply for Senior Customer Service Officer

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Posted: 19/06/2024

Closing Date: 10/07/2024

Job Type: Permanent - Full Time

Location: Dublin, Ireland

Job Category: Call Centre and Customer Service

Job Description

Are you ready to grow your career in Insurance?
Blue Insurance, now officially known as Cover-More Blue Insurance, is an ambitious insurance business developing innovative products and disrupting the insurance landscape in Ireland and the UK.
Originally founded in October 2003, we are an online insurance business providing Travel, Car Hire Excess, Motor Breakdown, Gadget, Pet, Bicycle and Wedding insurance. Since 2003 we have grown from a niche travel insurance provider into an award-winning company. Our vision is to take the lead in the insurance industry with comprehensive products, quality customer service, competitive rates, and the latest technology.
In October 2018, Blue Insurance officially became

... Click here to view more detail / apply for Customer Service Executive

Apply Now
















Senior Support Worker - Southern Suburbs


HomePlace, SA




A permanent part-time position available 
Worked over the 7 day week, including AM, PM and Passive Sleepovers
Ongoing training & development opportunities phone and laptop provided
Join an organisation with an authentic culture that places participants first and priority on quality support.
 
Hourly rate $36.56- $73.12 depending n days and time of day worked leave entitlement allowances salary packaging   Are you looking to step up into a leadership and mentorship role, empowering people with a disability to participate and belong in their communities?   About the Opportunity   This opportunity will suit a natural leader or experienced support worker/carer






... Click here to view more detail / apply for Senior Support Worker ? Southern Suburbs