Total 10 Junior Executive level Customer Service job vacancies in Topeka, Kansas

Eastern Kansas VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

ROLE RESPONSIBILITIES AND ACCOUNTABILITIES BUT NOT LIMITED TO THE FOLLOWING:

• Responsible for initiating and carrying out a variety of administrative and technical duties in support of community care coordination and consult/referral management.
• Provides administrative coordination of patient care, appointments, and logistical factors associated with patient care, inpatient and outpatient, related to the coordination of care between the VA Medical Center and outside facilities, both VA and non-VA.
• Uses a broad working knowledge of all medical center programs and services and of the varying priorities and complexities of outside care for specialty services.
• The complexity of duties may encompass numerous clerical responsibilities, including but not limited to typing, filing, data entry, scheduling appointments and tests, ensuring transfer of medical records from and to the Medical Center and other facilities, ordering office supplies and necessary forms, scheduling patients' appointments and/or consults, tracking patients' appointment status in the community, data tracking, making regular follow-up calls, completing electronic forms.
• Research and maintain an updated database of community health care services to assist Veterans with locating care in the community.
• Assist with processing emergent and non-emergent consults for health care and services in the community.
• Assists the VA Community Care Supervisory MSA with developing contingency plans for data/input/transmission.
• Provide on-the-job training to new employees and assist Advanced MSAs with difficult and more complex situations, providing accurate instructions and workable solutions.
• Maintain VA Office of Community Care-approved electronic systems to track consult/care coordination management for Community Care services.

Eastern Kansas VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

ROLE RESPONSIBILITIES AND ACCOUNTABILITIES BUT NOT LIMITED TO THE FOLLOWING:

• Works collaboratively in an interdisciplinary coordinated care delivery model system.
• Screens new community care consults for eligibility and duplication.
• Communicates with community providers to ensure they accept VA patients and payments.
• Compiles and sends applicable pre-appointment clinical referral documentation.
• Schedules and documents appointments in the established electronic scheduling program.
• Requests medical documentation from community providers.
• Scans/indexes documents directly or routes documentation to the appropriate department to scan/index clinical documentation to the appropriate consult/progress note following VA policy/directives and VA Office of Community Care procedures and guidelines.
• Schedules Veteran appointments with community providers using electronic scheduling software.
• Uses established business rules to schedule appointments for Veterans which includes clinic visits and consultations.
• Complies with the mandatory training requirements for the outpatient scheduling processes.
• Ensures all appointments are scheduled timely and the provider and patient's desired dates are met.
• Must be flexible and able to accomplish other duties as assigned.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information.
• Performance is judged in terms of overall effectiveness of the operation, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions.
• Supervision is generally based on direct observations, review of overall results on daily scheduling reports and standards of performance, as well as feedback from the departmental team to ensure mission is carried out.

The VA Eastern Kansas Health Care System is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Advanced Medical Support Assistants at this level provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Assignments at this level include, but are not limited to:

• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
• Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identifies incomplete encounters and communicates findings to providers as needed.
• Assists the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

The VA Eastern Kansas Health Care System is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Advanced Medical Support Assistants at this level provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Assignments at this level include, but are not limited to:

• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
• Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identifies incomplete encounters and communicates findings to providers as needed.
• Assists the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Kansas City Submission Processing

The following are the duties of this position at the full working level.

• Identifies potential and actual problems and probable causes. Researches a variety of issues, gathers
  pertinent statistics or information, reports findings to higher level employee, and may recommend corrective
  action for aspects of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow,
  work redundancy, or systemic problems and report findings to higher level employee(s).
• Verifies completeness and accuracy of controls to ensure compliance with established procedures and
  formats.
• Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
• Drafts memoranda, preliminary reports, and charts showing findings or recommendations.
• Assists management with labor-management issues and grievances through the preparation of reports or
  responses, frequently having advance knowledge of decisions rendered and actions proposed that may result
  in personnel actions.

• Maintains Internet based personnel security and access control databases for faculty, support staff, students and contractor personnel.
• Implements building access restrictions and ensures controls comply with applicable regulations and guidelines.
• Escorts personnel to controlled access areas.
• Performs inspections of work areas to ensure compliance with maintenance, physical security, and safety guidelines.
• Submits work orders for non-routine and emergency maintenance.
• Prepares a variety of statistical and narrative reports to keep management apprised of access control issues.

The Supervisory MSA at this level plans and directs programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: Evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying education or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.


Work Schedule: Monday - Friday, 7:00 am - 3:30 pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Functional Statement #:PD#/000000
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Robert J Dole VA Medical Center committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

• Prepare and proofread completed correspondence for accuracy, spelling, grammar, formatting, and proper syntax.
• Utilize software programs to prepare spreadsheets, edit databases, process word documents, etc.
• Scheduling meetings, appointments, and conferences.
• Coordinate travel arrangements, to include travel orders, developing itineraries, scheduling appointments for passport and visa procurement, etc.
• Prepare requests and authorizations for Department of Defense (DoD) personnel business travel in Defense Travel System (DTS).

• Receive and prepare patients for dental treatments.
• Prepare materials and equipment for use by the Dentist.
• Maintain records related to appointments, examinations, treatment, and supplies.
• Perform chairside assistance and placement of sealants and varnish.
• Perform radiological procedures (GS-3 and above).

• Receive and prepare patients for dental treatments.
• Prepare materials and equipment for use by the Dentist.
• Maintain records related to appointments, examinations, treatment, and supplies.
• Perform chairside assistance and placement of sealants and varnish.
• Perform radiological procedures (GS-3 and above).