Total 40 Junior Executive level Customer Service job vacancies in Client Office: Washington, DC

Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas (services lines) of the medical center that have a need.

Duties will include but are not limited to:
- Determining health care eligibility for Veteran patients.
- Administrative processing of Veteran patients in enrollment, benefits, and registration.
- Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
- Obtaining essential information and documentation from Veteran patients for enrollment activities.
- Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
- Facilitating communication between Veterans and other facility consult departments.
- Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
- Processing and record keeping of inpatient medical records.
- Manual and electronic data entry.
- Collation of statistical information.
- Entry of Physician orders and consult requests.
- Prepares Veteran patient statistics.
- Providing reception to incoming and outgoing customers and communication.
- Utilizes Microsoft Office software to compile data and formulate reports

Work Schedule: Typical tour of duty is Monday-Friday 8am-4:30pm however shifts could include, Weekdays & Weekends, All Shifts to include Day, Evening, and Night. *Available shifts will be discussed during the interview process.
Recruitment Incentive (Sign-on Bonus): Authorized for New to Federal Employees in accordance with agency policy
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

This position is located in the Operational Services Bureau, Special Operations Division (SOD), United States Capitol Police (USCP).  Serves as an Operations Support Assistant at the Division level within a Bureau or an Office. Performs a broad range of technical and administrative office support work and services to support sworn and civilian staff. Provides human resources support services, automation/computer support, records maintenance, report/information consolidation and similar functions.  Performs a range of support operational activities including monitoring and analyzing workflow issues and projects in consultation with supervisors and/or senior officials. Performs other official duties as assigned. Due to the nature of a police force and emergency operations, civilians may be called upon to perform emergency operations duties outside the realm of their expertise.  Other duties as assigned may vary significantly from the primary duties of the position, and the incumbent as a Federal law enforcement agency employee must be fully aware of this possibility.

At the CP-05/GS-07 level, the duties include: Working closely with management in a developmental capacity by performing assignments and completing trainings, both of which are aimed to prepare the incumbent to gain the necessary knowledge and skills to perform the duties at the higher grade level.

Establishes effective working relationships with officials, officers, and civilian personnel.  May attend roll calls with the officers.  Actively assist officers with various administrative requests.  Fields phone calls from other divisions, agencies, vendors, and the public.

Utilizes personal computer/office automation systems including word processing, database management, spreadsheets, and/or other software packages to prepare reports, graphs, charts, etc.  May provide basic service/maintenance of office equipment such as copiers and facsimile machines by replacing paper, toner cartridges, etc., and provide staff and officers with basic computer assistance such as basic knowledge of word processing or spreadsheet software.

Reviews documents for grammar, format, and spelling. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers.  Organizes and maintain office files and prepare older files for digital archiving. 

At the full performance level of CP-06/GS-08, the duties include:

Prepares, maintains, and certifies automated Time and Attendance reports and monitors leave balances using the WorkBrain system.  Provides assistance and/or information to officials and officers with overtime requests, leave requests, Family and Medical Leave Act (FMLA) applications, Paid Parental applications, pay certification, payroll corrections, workers' compensation paperwork, requests for advance leave, requests for leave without pay, and similar services as requested. Serves as the organization's liaison for office support services.

Organizes and maintains office files, records, manuals and related materials in accordance with established policies and procedures. Plans and coordinates extensive office support services for specialized or unique program or office needs. Responds to inquiries and requests for assistance on administrative problems. Maintains procurement files and databases in accordance with Federal regulations and agency directives.

Establishes control records on incoming correspondence and action documents, following up on work in progress to ensure timely action. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers. Reviews documents requiring coordination by the supervisor for conformance with regulations, grammar, format, and special policies of the organization.  Uses a database to obtain a document tracking number to log out documents to various offices.

Assists in the preparation of requests for procurement, training, travel authorizations, travel vouchers, reimbursements, and other forms as needed, using applicable automated systems.

Advanced Medical Support Assistant provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission and may be assigned to many areas of the medical center.

Duties will include but are not limited to:
- Ensures the legal requirements governing eligibility and entitlement to Fee Basis care are met.
- AMSA is the first line of support for the MSA in comprehension and correct utilization of Eligibility benefits.
- Counsels' patients, their families, and agency employees on entitlement to Fee Basis benefits. Interprets Fee Basis policies to patients, their families, agency employees and Veteran's organizations.
- Renders decisions on eligibility for Fee Basis care and reviews requests for care from healthcare providers. The work involves the execution of specific rules, regulations, or procedures and typically comprises a complete segment of an assignment. The work product or service affects the accuracy, reliability, or acceptability of further processes or services.
- AMSA Employee can do all scheduling and consult functions per VHA National Office of Community Care and local and departmental guidelines. As an Advanced MSA has the skill set and training to work the more complex requests.
- Coordinate with Service Chiefs and Service Administrative Officers to review the utilization by using various reports (e.g., Electronic Wait List, Consult Management), ensure the workload management is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
- Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
- Provide education and training to other MSA staff such as scheduling appointments and utilize Electronic Waiting List accurately and timely, utilize Veterans scheduling input, and decrease multiple trips for Veteran as able.

Work Schedule: Monday-Friday, 8:00am-4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior federal work experience or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Authorized
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

• Oversee the scheduling of patient appointments for the medical facility.
• Obtain patient information who requested medical appointment.
• Relay information to patients and medical staff.
• Use automated system to maintain patient schedule and medical record.
• Maintain medical records in accordance with regulations and guidelines.
• Receive and answer telephone calls or electronic messages.

Incumbent prepares correspondence, reports, and other documents, ensuring correct grammar, spelling, capitalization, punctuation, and appropriate format in work prepared by self and others. Must exercise continuous attention to the coordination among internal and external work units.

• The immediate Supervisor directs work through subordinate supervisors who have varying functions, relationships, and customer responsibilities, which place significant demands on the Administrative Assistant position.
• Screens and prioritizes correspondence, electronic mail and material prior to distribution for suspense dates, established controls, and follows up on responses.
• Schedules meetings, appointments, and conferences in accordance with instructions from supervisor.
• Prepares and distributes agenda and takes notes when directed.
• Receives visitors and phone calls.
• Accurately determines nature of request and refers callers or visitors to appropriate staff.
• Uses a variety of office automation software in support of the organization and mission requirements including but not limited to: -Complete back up of files and database systems-Uses database or spreadsheet software to accurately enter, revise, sort or calculate, and retrieve data for standard reports-Uses graphics software to provide briefs, charts, and graphs for viewgraphs or paper presentations
• Communicates clearly, effectively, and professionally with internal staff and outside partners to include military leadership.
• Other related duties as assigned

• Screen all visitors and telephone calls to determine nature of the call or business of visitors and direct them accordingly to the appropriate office or personnel.
• Compose routine correspondence, identify grammatical errors, and/or formatting matters pertaining to administrative protocol.
• Utilize word processing and other types of software (spreadsheets, graphics, etc.), to process and produce a wide range of documents, some of which require complex formats, in support of the office automation functions.
• Determine tasks to be accomplished based on knowledge of the duties.
• Assist with collection of data for the office-operating budget and review staff member's submissions for proper format and compliance with office budget requirements.
• Manage calendar, schedule appointments, and coordinate travel arrangements for Division Chief.
• Review and screen correspondence, publications, regulations, and directives to determine which may be of interest to the supervisor or members of the staff.

• Providing clerical and administrative support to office staff, the Administrative Officer, and other personnel within the branch.
• Screening incoming visitors and telephone calls, providing answers to inquiries and referring questions/issues to appropriate persons.
• Submitting and preparing payroll and travel arrangements, including processing travel orders and vouchers.
• Performing record keeping and data entry.
• Prepare and edit correspondence, forms, plans, reports and other documents from rough drafts or oral instruction ensuring correct grammar, formatting, abbreviations, spelling and punctuation.
• Maintaining property accountability reports, spreadsheets, and inventories.
• Tracking various administrative related deadlines and tasks for an office utilizing automated computer systems.
• Serves as a clerical point of contact on matters that include but are not limited to time, travel, appointments, pay issues, on/off boarding employees, etc.
• Serve as the office timekeeper which includes inputting time and attendance, identifying payroll discrepancies, and reconciling timekeeping reports.
• Coordinating the purchase of office supplies and assisting with basic office procurement duties.

Advanced Medical Support Assistants (AMSAs) in the Social Work Service Line provide administrative support to our clinical colleagues in the care of our Nation's Veterans. Our mission is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, accessible health care. VA is committed to cultivating a dedicated workforce of highly skilled employees who understand, believe in and take pride in VA's mission. AMSAs are essential to the success of this mission.


Duties will include but are not limited to:
- Determining health care eligibility for Veteran patients.
- Administrative processing of Veteran patients in enrollment, benefits, and registration.
- Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
- Obtaining essential information and documentation from Veteran patients for enrollment activities.
- Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
- Facilitating communication between Veterans and other facility consult departments.
- Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
- Processing and record keeping of inpatient medical records.
- Manual and electronic data entry.
- Collation of statistical information.
- Entry of Physician orders and consult requests.
- Prepares Veteran patient statistics.
- Providing reception to incoming and outgoing customers and communication.
- Utilizes Microsoft Office software to compile data and formulate reports.


Work Schedule: Typical tour of duty is 8:00am-4:30pm, Monday-Friday. *Available shifts will be discussed during the interview process.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior federal work experience or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

WHAT IS THE COMMUNICATION & LIAISON (C&L)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Communications and Liaison (C&L); Communications

The following are the duties of this position at the full working level.
*Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and
research projects or assignments, which require application of expertise and mature judgment. Develops
and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for procedural or policy determinations. Reviews and prepares reports for assigned supervisor.

*Participates in the formulation of policies and procedures governing the administrative aspects within the
assigned program office. Assesses the need for and establishes and/or adapts administrative procedures and practices to be used in highly unusual situations requiring deviation from standard administrative
procedures. Keeps the supervisor advised of developments and progress concerning problems and follows up with the responsible official to expedite necessary action and final settlement of the issues.

*Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Keeps the supervisor advised of developments and progress concerning problems. Follows-up with the responsible official to expedite necessary action and final settlement of issues.

*Acts as point of contact for the assigned program office responding to internal and external requests for
assistance in a minimum amount of time. Carries out routine, high priority or special tasks, and
assignments. This encompasses a wide variety of issues sometimes involving sensitive and confidential
matters. Independently researches all facets of issues for which program office is responsible and, with
mature judgment and discretion, makes administrative decisions affecting the program office.

*Maintains files and/or records containing confidential employee/labor relations materials; has advance notice of personnel actions and access to management recommendations on contract negotiations; and/or attends regularly scheduled management meetings on labor relations problems, grievance responses and answers to unfair labor practices.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Management Services

The following are the duties of this position at the full working level.

• Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and research projects or assignments, which require application of expertise and mature judgment. Develops and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for procedural or policy determinations. Reviews and prepares reports for assigned supervisor.
• Participates in the formulation of policies and procedures governing the administrative aspects within the assigned program office. Assesses the need for and establishes and/or adapts administrative procedures and practices to be used in highly unusual situations requiring deviation from standard administrative procedures. Keeps the supervisor advised of developments and progress concerning problems and follows up with the responsible official to expedite necessary action and final settlement of the issues.
• Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Keeps the supervisor advised of developments and progress concerning problems. Follows-up with the responsible official to expedite necessary action and final settlement of issues.

• • Perform administrative duties and serve as the records control clerk for the Forestry ranger station.
• • Maintain office automation correspondence tracking systems.
• • Provide input and review all correspondence and documents to ensure that position, policies, and direction is accurately stated, and all information is properly coordinated.
• • Receive and process all incoming in-coming and out-going correspondence and data.
• • Responsible for all financial documents such as travel, training, purchase orders, print orders, and supplies.
• • Ensure that incoming mail is properly received and routed, retaining that which can be answered personally by reference to policies, precedents, or knowledge of office practices.
• • Responsible for the preparation of a variety of correspondence and documents, such as letters, requisitions, purchase orders, travel authorizations, and reports.
• • Perform or assist with a variety of assignments involving gathering data, analysis, and development of responses to inquiries.

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Lead MSA is an expert at all functions of MSA and Advanced MSA work. In addition to the
duties of the advanced level, the Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.

The duties of this position include but are not limited to the following:

• Ensuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to staff members to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the-job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between staff to resolve day-to-day conflicts
• Ensure consults for each section are acted on, scheduled, and completed accurately and timely based on VA Directives, laws, and memorandums.
• Ensure all appointments are scheduled according to VA Directives, laws, and memorandums
• Ensure outpatient encounter forms are completed accurately and timely in accordance with the Health Care System policy.
• Ensure adequate coverage plan is in place for the section.

The major duties of the Visitor Services Assistant position include, but are not limited to, the following:

• Provides information regarding the need for issuing various types of permits including weddings, picnics, sporting, special events, 1st amendment demonstrations and general park information.
• Monitors special use permit activities for compliance with park-established conditions and agency policy.
• Serves as a member of a task and event oriented team by operating and maintaining an information desk which includes answering phones, greeting visitors, and accepting applications.
• Performs general administrative tasks such as filing, copying, and other tasks.
• Collects a variety of data and disseminates information via park website, site bulletin boards, and compiles data for daily reports.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will be in a non-pay status for approximately 1 pay period, sometime in December to January, and you will be in a pay status for the remainder of the year.

Government housing is NOT available.

The major duties of the Visitor Services Assistant position include, but are not limited to, the following:

• Provides information regarding the need for issuing various types of permits including weddings, picnics, sporting, special events, 1st amendment demonstrations and general park information.
• Monitors special use permit activities for compliance with park-established conditions and agency policy.
• Serves as a member of a task and event oriented team by operating and maintaining an information desk which includes answering phones, greeting visitors, and accepting applications.
• Performs general administrative tasks such as filing, copying, and other tasks.
• Collects a variety of data and disseminates information via park website, site bulletin boards, and compiles data for daily reports.

The candidate selected for this position will:

• Receive and screen telephone calls and visitors, referring to staff members and forwarding to the supervisor and/or staff member for calls or visitors requiring the supervisor’s or staff member’s attention.
• Prepare correspondence for the signature of the supervisor, manager and/or staff members and maintain records and files.  
• Serve as the timekeeper and payroll liaison. Coordinate with the payroll office regarding travel and make travel arrangements for the office staff. Prepare travel authorizations and travel vouchers for office staff.