Total 7 Fresh/Entry Level Customer Service job vacancies in US-DC Washington DC

This is a trainee position in the Management and Resources Staff (MRS) of the Wireless Telecommunications Bureau (WTB).

The incumbent is an entry level specialist in organizational administrative management programs, and will be responsible for assisting senior level specialist with complex and sometimes controversial studies in a wide variety of administrative management areas that include but are not limited to:

• Budget analysis and preparation
• Personnel and Human Resources work
• Clerical work
• Bureau planning and policy development

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The Pathways Internship Program gives Interns the opportunity to gain valuable work experience and the opportunity to foster networking relationships.

As a Student Trainee, your typical work assignments may include the following:

• Communicating with internal and external customers.
• Providing clerical support to assigned office.
• Performing data entry, data queries, manipulating and extrapolating data for reports and presentations.
• Using computer and various software to produce written products.

WHAT IS THE PATHWAYS PROGRAM? The Department of the Treasury's Intern Program affords experiences in the Federal Government intended to introduce possible careers in the civil service to individuals who are currently enrolled students. Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government.

WHERE CAN I FIND OUT MORE ABOUT THE PATHWAYS PROGRAM? For additional information regarding the Pathways Program, please refer to the following website: www.usajobs.gov/StudentsAndGrads / OPM Intern Program information page

WHAT IS THE PLANNING & FINANCE DIVISION? The Planning & Finance Division (PFD) has a variety of responsibilities for the Office of Chief Counsel including, formulation and execution of Counsel's annual budget, performance metrics and reporting, corporate data analysis, coordination of Counsel's case management systems, internal survey design, administration, and analysis, strategic planning, business continuity planning, and program administration. PFD is staffed by Management and Budget Analysts as well as Systems Coordinators. PFD produces regular workload and resource reports (e.g., quarterly business performance reviews) and analysis that supports program costing (e.g., user fee cost-setting). PFD also responds to GAO, TIGTA, IRS CFO, and others on topics that require organizational and management data. In addition, PFD often collaborates with and cross assigns analysts to other Counsel Business Units when the projects require PFD skill sets or custom analytics (e.g., employee engagement, Enterprise Risk Management, and change management).

As Management Analyst Trainee based in the Office's Planning and Finance Division you will gain exposure to data analysis, survey design & administration, information systems projects, performance management, emergency preparedness, staffing analytics, human resources and training development, program management, and other challenging work. By offering a broad exposure to multiple areas, our internship is a great place to start for aspiring public sector administrators.

The following are the duties of the Student Trainee (Management Analyst) at the GS-07. You will have the opportunity to learn to perform these duties and will receive training to help you grow in this developmental position.

• Developing and analyzing performance management metrics used in the analysis and review of management goals and accomplishments;
• Serving on project teams to assist with administering customer satisfaction surveys;
• Assisting with studying employee/organizational efficiency and productivity and recommending changes to work methods and procedures;
• Using automated case management systems and other systems in order to identify and extract data for management studies;
• Researching and assembling information, analyzing issues, and recommending solutions to administrative procedures and/or processes;

Following the completion of program requirements, interns may be considered for non-competitive conversion to a career-conditional or term appointment. Conversion requirements include but are not limited to:

• Complete at least 640 hours of work experience acquired through the Internship Program
• Complete their degree or certificate requirements
• Meet the qualification standards for the position to which the Intern will be converted
• Meet agency-specific requirements as specified in the Participant's Agreement, and
• Perform their job successfully.

The major duties of the STUDENT TRAINEE (Maintenance Worker) position include, but are not limited to, the following:

• Performs minor and/or rough carpentry repairs using simple measures and hand tools.
• Performs minor painting tasks using brushes and/or rollers.
• Performs minor plumbing repairs.
• Assists higher graded Maintenance Workers or tradesmen in the performance of their work.
• Performs simple and routine maintenance and repair of grounds, exterior structures, buildings, equipment, and related utilities.

The trainee works with Deputy United States Marshals (DUSM) and supervisors to acquire knowledge and skill in all functional areas under the office. He/she performs highly structured, entry-level work designed to develop broader and more in-depth knowledge and skill required to perform higher-level assignments.

Reviews pertinent regulations, policies, and procedures to effectively apply principles, concepts, and work process to limited and select work assignments.

Assists in the preparation of, or prepares, presentations related to work assignments and with locating various case files documents and/or other material to make determination on status and tries to resolve problems or issues.

Retrieves and provides information related to the specific case using a variety automated data systems (CAPTURE, NCIC etc.), including spreadsheets, other LEO databases.

Completes required formal and on-the-job training and demonstrates an increasing ability to independently accomplish assignments.

Performs other related duties as assigned.

What You’ll Get to Do

Are you looking for an entry level position supporting the Department of Justice on critical matters?  This is an opportunity for an individual to enhance document management skills to provide case management and database maintenance assistance in a litigation support capacity.  You will also gain invaluable experience using automated litigation support and eDiscovery tools and resources to add to your skillset.  The Document Management Analyst (DMA) role works closely with the Department of Justice/Criminal Division attorneys in a fast-paced setting and assist in the investigation and prosecution of various matters to enforce the laws of the United States, up to and including support assistance for witness interviews, deposition preparation, and in-courtroom trial support.  You will learn in a hands-on, immersive environment, which demands a commitment to both individual tasks and the overall mission of the Section.  CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates!  This is a great opportunity for someone to grow their careers.  Please apply if you are interested to hear more!

More About the Role

·Perform legal and administrative duties as requested by attorneys for Fraud Section (Healthcare Fraud) investigations and trials.

·Assist with case organization and maintenance; plays integral role in preparing team for witness interviews, discovery, and trials.

·Provide in-courtroom assistance, exhibit collection and review, and legal research as needed based on trial demands.

·Utilize eDiscovery platforms to perform document review, communicating detailed summaries and analyses of findings.

·Cultivate and maintain positive relationships with DOJ components, Federal agencies, counsel, and others as needed.

·Organize and prioritize numerous tasks effectively and completes tasks under strict time constraints.

·Work on multiple cases simultaneously and multi-task with minimal supervision.

·Log and organize incoming and outgoing discovery productions.

·Proofread material as needed for contextual, grammatical, and formatting errors.

·Summarize articles, reports, witness statements.

·Review documents for relevance according to established guidelines and criteria.

You’ll Bring These Qualifications

·Undergraduate degree or one (1) year of experience on major litigation support projects

·Highly organized and demonstrated ability to work independently in a team environment.  

·Must have excellent writing skills and oral communication capabilities. 

·Requires hands-on familiarity with the Government's office and network environment.

·A knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems. 

·Deliver consistent high-quality work product in a deadline driven environment under extreme pressure.

·Proficiency with Microsoft Office Suite of applications and Adobe Acrobat.

·Familiarity with the Criminal Justice system

·Persistent, diligent attitude towards work assignments.

·DOJ MBI must be obtainable (US Citizenship required).

These Qualifications Would Be Nice to Have

·Automated litigation support experience

·Ability to perform quality control analysis and report any issues with data

·Ability to work in a deadline-driven, fast-paced environment

·Excellent attention to detail and ability to perform tasks accurately and quickly

·Customer-focused, congenial, professional attitude for working on-site with government clients

·eDiscovery experience and demonstrated ability to manage multiple tasks similar to the duties and responsibilities described

·Document review and Relativity experience

·Bi-lingual preferred

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​
 

Minimum Required Hourly Wage:

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

What You’ll Get to Do 

Are you looking for an opportunity to have an immediate impact supporting the Department of Justice in its critical mission?  This is an opportunity for an individual to develop legal document and case management skills supporting criminal prosecutions with the DOJ. You will be exposed to fast-paced, high-profile, and impactful individual and corporate cases that span the globe, while gaining invaluable experience using automated litigation support and eDiscovery tools and resources to add to your skillset.   

The Document Management Analyst (DMA) role works closely with prosecutors to assist in the investigation and prosecution of various matters to enforce the laws of the United States, up to and including supporting case management, witness interviews, trial preparation, and in-courtroom trial support.  You will learn in a hands-on, immersive environment, which demands a commitment to both individual tasks and the overall mission of the Section.  CACI is committed to growing our eDiscovery workforce and has included tuition reimbursement for Relativity certifications, the ACEDS certification and Paralegal Certificates!  This is a great opportunity for someone to grow their careers.  Please apply if you are interested to hear more! 

More About the Role 

•Manage legal and case management duties as required by attorneys for criminal investigations and trials. 

•Assist with case organization and maintenance; play integral role in preparing team for witness interviews, discovery, and trials. 

•Provide in-courtroom assistance, exhibit collection and review, and legal research as needed based on trial demands. 

•Utilize eDiscovery platforms to perform document review, communicating detailed summaries and analyses of findings. 

•Cultivate and maintain positive relationships with DOJ components, Federal agencies, defense counsel and others as needed. 

•Organize and prioritize numerous tasks effectively and complete tasks under strict time constraints. 

•Work on multiple cases simultaneously and multi-task with minimal supervision. 

•Log and organize incoming and outgoing discovery productions. 

•Proofread material as needed for contextual, grammatical, and formatting errors. 

•Summarize articles, reports, witness statements. 

•Review documents for relevance according to established guidelines and criteria. 

You’ll Bring These Qualifications 

•Undergraduate degree or one (1) year of experience on major litigation support projects 

•Highly organized and demonstrated ability to work independently in a team environment.    

•Must have excellent writing skills and oral communication capabilities.   

•Requires hands-on familiarity with the Government's office and network environment. 

•A knowledgeable user of the Government's office and network environment, including but not limited to, word processing, spreadsheet, imaging, and hardware systems.  

•Deliver consistent high-quality work product in a deadline driven environment under extreme pressure. 

•Proficiency with Microsoft Office Suite of applications and Adobe Acrobat.  

•Familiarity with the Criminal Justice system 

•Persistent, diligent attitude towards work assignments. 

•DOJ MBI must be obtainable (US Citizenship required). 

These Qualifications Would Be Nice to Have 

•Automated litigation support experience 

•Ability to perform quality control analysis and report any issues with data 

•Ability to work in a deadline-driven, fast-paced environment 

•Excellent attention to detail and ability to perform tasks accurately and quickly 

•Customer-focused, congenial, professional attitude for working on-site with government clients 

•eDiscovery experience and demonstrated ability to manage multiple tasks similar to the duties and responsibilities described 

•Document review and Relativity experience 

•Bi-lingual preferred 

This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​
 

Minimum Required Hourly Wage:

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.