Total 42 Fresh/Entry Level Customer Service job vacancies in Coventry, CV1 4FS

To support the perioperative, pain & vascular access teams

Provide effective and efficient administrative support to the department

Expected to use own initiative and able to work unsupervised and take responsibility for themselves and the quality of their work and the service they provide to patients.

Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Please be advised the interviews for this post are scheduled to take place on 16th December 2024.

• Providing an efficient and professional administrative/reception service across all services in the building
• Word-processing including copy typing.
• Handling all aspects of patient appointments via the telephone and face to face
• Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager
• Taking detailed messages via telephone or on reception, deal with them in a timely and efficient way and refer as appropriate.
• Amending and sending out clinical documents (e.g., letters)
• Ensuring appropriate care records and files are available to clinicians (e.g., for inpatient and outpatient appointments and for ad hoc requests)
• Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
• Booking interpreters and transport for patients as required
• Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
• Receive and open incoming post and take action as required.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

• Liaise with staff, service users and stakeholders.
• Provide excellent telephone skills.
• Accurately record telephone messages and other enquiries and refer as appropriate.
• Provide effective communication and problem solving both face to face and via telephone.
• Be compassionate and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g., aggressive, or demanding behaviour.
• Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
• Respect should be demonstrated to all service users and colleagues at all times.
• Be responsible for receiving and signposting service users and visitors to the appropriate department / person within the building and undertake admin duties associated with their attendance.
• To be the first point of contact on reception, demonstrating a friendly, approachable, and professional manner at all times.

For further details of the role please see the attached job description


This advert closes on Sunday 8 Dec 2024

The Emergency Practitioner within the Emergency Department will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries and develop a ‘no wait philosophy’ and support ‘see and treat’ streams .

The Emergency Practitioner is a highly skilled practitioner with a wealth of knowledge and experience and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The Emergency Practitioner will undertake the role in accordance the ECP/ PENP Scope of Practice and is supported by other members of the multidisciplinary team. The Emergency practitioner will be administering medication under the Trust Patient Group Directions.

The Emergency practitioner will support Health Care Assistants and student Nurses and will have additional responsibilities of leadership and management within their Scope of practice.

The post holder will be required to work across all 3 sites (Minor Injuries Unit, Rugby Urgent Treatment centre and Coventry City Urgent Treatment Centre where required.

1. The post holder will be working as a trainee ECP within a busy Minor Injury and Illness Unit and Urgent Treatment Centre under a scope of practice; seeing, treating and independently discharging patients as required.

2. The post holder will work with Senior EP colleagues to deliver a high quality, effective and sustainable service.

3. The post holder will undertake a training post and is supported to complete a Minor Injury and Minor Illness University course with a EP portfolio to work towards to becoming a qualified EP.

4. The post holder will work in good partnership with multi-disciplinary team. Teaching and education program for the EP is provided annually. This post will be rotational across two sites.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

2. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors.

3. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

4. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

5. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

6. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

7. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

8. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EP’s.

9. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice.

10. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate.

11. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus.

12. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patient’s dependency/clinical need.

13. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.

For further details of the role please see the attached job description.


This advert closes on Wednesday 11 Dec 2024

The Emergency Practitioner within the Emergency Department will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries and develop a ‘no wait philosophy’ and support ‘see and treat’ streams .

The Emergency Practitioner is a highly skilled practitioner with a wealth of knowledge and experience and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The Emergency Practitioner will undertake the role in accordance the ECP/ PENP Scope of Practice and is supported by other members of the multidisciplinary team. The Emergency practitioner will be administering medication under the Trust Patient Group Directions.

The Emergency practitioner will support Health Care Assistants and student Nurses and will have additional responsibilities of leadership and management within their Scope of practice.

The post holder will be required to work across all 3 sites (Minor Injuries Unit, Rugby Urgent Treatment centre and Coventry City Urgent Treatment Centre where required.

1. The post holder will be working as a trainee ECP within a busy Minor Injury and Illness Unit and Urgent Treatment Centre under a scope of practice; seeing, treating and independently discharging patients as required.

2. The post holder will work with Senior EP colleagues to deliver a high quality, effective and sustainable service.

3. The post holder will undertake a training post and is supported to complete a Minor Injury and Minor Illness University course with a EP portfolio to work towards to becoming a qualified EP.

4. The post holder will work in good partnership with multi-disciplinary team. Teaching and education program for the EP is provided annually. This post will be rotational across two sites.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

2. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors.

3. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

4. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

5. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

6. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

7. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

8. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EP’s.

9. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice.

10. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate.

11. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus.

12. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patient’s dependency/clinical need.

13. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.

For further details of the role please see the attached job description.


This advert closes on Wednesday 11 Dec 2024

The purpose of this post is to support the development and delivery of a comprehensive staff engagement plan aimed at enhancing outcomes and experiences for Trust staff. This includes supporting the annual NHS Staff Survey and quarterly People Pulse Survey, ensuring ongoing data collection, analysis and reporting that will inform meaningful demonstrable initiatives.

This role involves working collaboratively with teams across the organisation to promote and strengthen staff engagement. This involves actively communicating and sharing best practices, as well as supporting the use of engagement tools and platforms. A compassionate and respectful approach is key, with an emphasis on addressing individual needs and signposting to appropriate resources when necessary.

The post holder will also support multiple People Support (Engagement, EDI, Wellbeing) projects, working closely with various internal and external stakeholders that contribute to the overall strategic aims of the People Strategy.

Please be advised there is a proposed interview date of 17th December 2024.

Support the programme of work linked to the Trust's participation in the annual Staff Survey.

Analyse staff feedback to share with suitable audiences, contributing to the development, implementation and monitoring of subsequent action plans to improve the experiences of staff working within the Trust.

Champion staff engagement approaches in all Clinical Groups and disciplines across the Trust, inspiring and empowering leadership teams to understand the value of supporting staff wellbeing and promoting positive staff engagement practices.

Plan and co-ordinate staff engagement programmes, such as a new recognition programme and implementation of a range of staff voice tools.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Administrative Responsibilities

Undertake administrative tasks in relation to own work and as requested e.g. taking telephone calls, collating and analysing data, filing and photocopying.

Use Microsoft Office Applications daily.

Responsibility for Information & Information systems

Record information required for reporting or statistical purposes in an accurate and timely manner.

Responsibility for Planning/Organising & Strategic/Business Development

Organise own day to day tasks.

Lead in the planning, facilitation and evaluation of a broad range of activities including learning events, workshops, presentations, support sessions and poster displays. To proactively promote a rolling programme of ‘People Support’ initiatives in accordance with national calendars, working collaboratively with communications to achieve this.

Service Development, Project Management

Evaluate current ways of working and takes action to effect improvements.

Participate in Quality Improvement Initiatives or events in relation to staff and engagement.

For further details please see the attached job description.


This advert closes on Friday 6 Dec 2024

Admin Support - Band 2

37.5 Hours Per Week

Children's AHP Therapy Admin Team

Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our admin team supporting our Children's AHP Therapy Services, based at Wayside House.

The post holder will play an important role within the wider Admin Team to provide efficient and comprehensive administrative support for the service. You will work within a skilled mixed Admin Team in the building to support admin and clinical services and duties will include telephone bookings and queries , scanning , uploading to our system and sending out appointment letters. You will have excellent communication skills as you will be liaising with internal and external agencies, other staff members, parents/carers and patients.

Weare looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Handling all aspects of patient appointments

Maintaining an shared inbox

Working to tight deadlines

To communicate effectively

Inputting data in a timely and efficient manner

Confidentiality of patient information

Scanning and uploading documents


This advert closes on Thursday 28 Nov 2024

A full time vacancy for a Sterile Service Technician role is now available at UHCW NHS Trust. The successful candidate will work as part of a dedicated and hard-working team in the decontamination and reprocessing of reusable medical devices within the Sterile Services Department.

If you are flexible, hard working and have a keen eye for detail, come and join the team that keeps the surgical services throughout the Trust going, saving lives 365 days a year.

We decontaminate, reprocess and return all reusable surgical equipment from UHCW NHS Trust and various other facilities - over 200 000 items a year, from single instruments up to surgical sets containing 100+ instruments.

Previous experience of working within a sterile services environment would be advantageous but not essential, as full training will be given by our experienced training team.

The ideal candidates will:
• Be diligent in their work
• Have an excellent eye for detail
• Possess the ability to focus and avoid distractions
• Be team players but also confident working on their own initiative
• Be confident in closely following specific work instructions once trained

Closing Date: Please be advised that this job advert is capped for numbers and will close as soon as sufficient applications have been received.

Previous applicants need not apply.

University Hospitals Coventry and Warwickshire NHS Trust, rated as Good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures.
• Sort used equipment by decontamination category as specified by departmental procedures.
• Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards.
• Undertake daily user tests & approvals as required on washer-disinfectors
• Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided.
• Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed.
• Examination of cleaned devices to validate cleaning processes.
• Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice.
• Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital.
• Package instruments as specified in the clean room.
• Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives.
• Use of autoclaves to sterilize devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training.
• Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items.
• Maintain stocks of process / raw materials and identify any deficiencies to department supervisors.
• Assist with stock inventory checks in accordance with Trust and departmental procedures.
• Ascertain priorities during times of peak workload by discussion with departmental supervisors.
• Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation.
• Take part in on call rota once competence training is completed.
• Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services.

For further details please see the attached job description.


This advert closes on Wednesday 20 Nov 2024

Working within a dynamic team of highly skilled individuals in a Service Desk environment to provide First Line technical support and exceptional levels of Customer Service. Processing all enquiries to the Service Desk in an efficient and professional manner and ensuring that all users receive a seamless high-quality service. The First Line Support Analyst will be expected to participate in a rota to ensure the Service Desk’s core operating hours, including extending operating hours and out of hours are covered, and also train and support users in the use of Trust systems and ICT skills to enable them to be proficient in their job roles. The role is office based.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

(1) Assist in the support of corporate computer systems covering routine housekeeping/ maintenance tasks, configuration management, incident management, change management and problem management. Enrol users on corporate systems, as directed, fully testing functionality prior to release.



(2) Assist in problem determination and resolution on ICT equipment and services, liaising with Second Line/Third Line technical teams as well as other ICT teams and other internal and external parties as necessary to rectify such faults.



(3) Provide First Line technical and user support for all Trust-wide systems and use remote support tools as appropriate to troubleshoot, resolve faults, and assist users with any queries.



(4) Provide support for the implementation of all new systems ensuring a consistent standard of service delivery, First Line technical support, user support and training assistance.



(5) Ensure all service requests (via telephone, voicemail, email, forms) are dealt with efficiently, logged in a timely manner with the appropriate category, priority and assignment, and annotated with a comprehensive description of the problem in accordance with the documented Service Desk procedures.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

(6) Ensure all service requests are monitored, logged and updated, and that progress is chased to ensure all work is completed within agreed service levels. Ensure that users are kept informed and any outstanding service requests are escalated to the relevant line manager.



(7) Ensure the accuracy and integrity of the IT Service Management (ITSM) system is maintained at all times by making sure any new registrations or amendments to existing user details are updated accurately and in a timely manner.



(8) Use the ITSM as the Trust’s ICT asset management system, and to use the system for the production of management reports, as required.



(9) Ensure that any system failures are escalated appropriately in line with Service Desk documented procedures. Also ensure that accurate and timely communication is maintained with users, notifying them of changes that affect the operation of supported systems.



(10) Understand the operation of all supported systems such that effective support can be given to users in line with the requirements of the National Service Desk criteria.



(11) Participate in a rota to ensure the full cover of the Service Desk, both in providing hours which will include extended hours, unsocial/out of hours support, as required.



(12) Handle all communications to the Service Desk efficiently, courteously and in a professional manner providing each user with a call reference number and any other relevant information.



(13) Assist in the operation of networked computer systems including system shutdown and startup procedures.



(14) Assist in the installation, configuration, commissioning, testing and troubleshooting of ‘desktop’ end-user Information & Communications Technology (ICT) equipment.



(15) Be conversant with the principles, configuration and use of the Trust’s standard computer operating systems, such as Microsoft Windows and UNIX technologies.



(16) Participate in developing documentation for ICT policies, procedures and system configurations, documenting all project work to departmental standards.



(17) Ensure ICT equipment conforms to the appropriate safety standards.



(18) To be able to work independently, guided by standard operating procedures with minimum supervision and be proficient in word processing, spreadsheets and databases.



(19) Participate in the training of fellow members of staff and students and new starters within the Service Desk in the use of ICT equipment and application software, as required.



(20) Participate in appropriate training and development activities.



(21) Participate in yearly appraisals in order to set and achieve objectives and personal development plans.



(22) Participate in giving presentations of systems to users and other interested parties as required.



(23) Keep abreast of current developments within the IT industry.



(24) Deal with all related administration duties as deemed appropriate to the nature and grade of the post, ensuring that all documentation is accurate.



(25) Ensure that all Trust wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by UHCW NHS Trust.



(26) Undertake other tasks commensurate with this grade and nature of the post as allocated by the Supervisor or Manager.

For further details please see the attached job description.


This advert closes on Thursday 14 Nov 2024

Customer Service / Administration Apprenticeship - Level 2

Fixed Term Apprenticeship for 15 months

37.5 hours per week - Minimum of £6.82 an hour

Based in Coventry

We have an exciting opportunity!

Have you considered an Apprenticeship to kick-start your career?

We are looking for motivated individuals who desire or are interested in undertaking an apprenticeship in a customer service/ administration role within our Trust in Coventry and Warwickshire.

We are committed to your learning and development during your apprenticeship with us. Your willingness to learn is crucial and we value your commitment to completing your apprenticeship.

Important:To be eligible for an apprenticeship, you need to have the right to work in the U.K. and to have continuously lived in the UK for 3 years.

You must not be in education upon employment.

You will be working towards achieving the skills and expectations of a band 2 job description, during your training. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Coventry and Warwickshire Partnership Trustprovides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel.

The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.


This advert closes on Wednesday 13 Nov 2024

To support the Cardiology Admin Team and Consultants

Provide effective and efficient administrative support to the department and support the Band 5 Admin Manager.

Expected to use own initiative and able to work unsupervised and take responsibility for themselves and the quality of their work and the service they provide to patients.

Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
1. Act as first point of contact in scheduling outpatient waiting list and ensuring that clinics are utilised appropriately and waiting lists are managed effectively.
2. Liaise with clinician’s to ensure all Clinics are utilisated and appropriate staffing is in place.
3. To provide cross-cover on a reciprocal basis in the absence of colleagues, providing day to day supervision and ongoing training and development for junior colleagues.
4. Monitor and validate waiting lists

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for booking appointments Input E-Referrals and ASI’s are managed appropriately
• Admit and Discharge clinics
• Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures.
• Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users.
• Support with ongoing training programs.
• Deal with incoming and outgoing post

For further details of the role please see the attached job description


This advert closes on Monday 4 Nov 2024

To provide a comprehensive and confidential administration support to the Vascular Surgery team. As required, to act as a source of advice and guidance regarding the speciality. You will need to have excellent secretarial skills and be able to organise busy schedules and diaries. Accuracy and attention to detail with the ability to remain calm under pressure is essential.

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Closing date: please note that this vacancy will close once sufficient applications have been received.

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The day to day duties will include handling telephone calls, emails, dealing with patient queries with tact and sensitivity, updating patient records, dealing with confidential information, typing letters and filing. Will support the Vascular Nurse Specialists and Band 4 Secretaries.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Main duties include providing a comprehensive admin service to the Vascular Surgery team. The service requirements include ensuring that all of the relevant appointments are booked following Trust policy. Relevant paperwork is correct and up to date, E-referrals, outpatient waiting list, typing, diary management, clinic management and dealing with patient queries.

1. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

This will require:

Effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Group Manager-manipulation and distribution of appropriate correspondence.

2. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Group to optimise its patient care services.

This will require:

Effective time management; arranging and preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems.

3. To support Team members.

This will require:

Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. To undertake any other reasonable duties as requested.

Please see attached job description for further information.


This advert closes on Monday 28 Oct 2024

Full Time Receptionist/ Admin Support based at RISE Wood End Health Centre, Coventry

Coventry and Warwickshire Partnership Trust are seeking an enthusiastic and self-motivated individual with a comprehensive understanding of working on a busy reception to join our RISE ED admin team based at Wood End Health Centre, Coventry .

The post holder will play an important role supporting the RISE Team as you will be front of house greeting patients and visitors to the service and taking the telephone calls. You will also be providing efficient and comprehensive administrative support to the RISE admin team, clinicians and managers which will include making and rescheduling clinic appointments, electronic care records management and data inputting.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

· generous annual leave entitlement which increases during your time with us

· excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

· salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

· discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

· wellbeing support, including an in-house counselling service, external helpline and more

· staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.

Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team.

We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

This post will require a standard DBS check and it will be the postholder’s responsibility to finance this.


This advert closes on Friday 18 Oct 2024

An extremely exciting opportunity has arisen for an Admin support to support the new and transformational One Coventry Integrated Team (OCIT) service. The trust along with Coventry City Council and Coventry and Warwickshire Partnership Trust have designed and developed 3 Local Integrated Teams (LITs) across the city of Coventry which are supported by mutli-professional teams offering a holistic and integrated approach to urgent community needs for the residents of Coventry.

Local integrated care is one of the Trust’s fundamental purposes, as set out in our refreshed strategy for 2022-2030; ‘More than a hospital’. The Trust has an ambition to deliver improvements in the health and wellbeing of our local populations through collaboration with partners across the health and social care system. The Patient Flow Coordinator role is key to the successful delivery of this exciting and transformational service aimed to improve the health and wellbeing of the Coventry population.

The Admin support will work autonomously within the LIT demonstrating effective time management, organising a varied caseload whilst supporting the LITs with the booking of appointments and supporting in MDT's. The successful candidate will have effective communication skills, a high level of administrative skills, an eye for detail and be able to multitask.
• Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources.
• Be responsible for booking all appointments for the clinicians.
• Attend MDT's and update trackers.
• Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail.
• Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
• Maintain spread sheets and databases including the production of regular information reports.
• Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
• Use own initiative to meet tight deadlines.
• Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Work effectively as a team member.
• Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources.
• Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail.
• Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
• Maintain spread sheets and databases including the production of regular information reports.
• Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
• Procurement - order stationery, clinical supplies, and equipment stock
• Use own initiative to meet tight deadlines.
• Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.
• Support in attending MDTs and update trackers.
• Be responsible for booking all appointments for clinicans.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

For further details please see the attached job description.


This advert closes on Friday 18 Oct 2024

This is a key support post within the Clinical Systems Team. The post holder will be responsible for assisting the EPR Workflow Lead specifically in relation to supporting those systems under the remit of the Clinical Systems Team.

Please be advised there is a proposed interview date of 14th October

Previous applicants need not apply.
• Management and creation of EPR accounts and related applications
Management of appropriate Data Collection Workbooks
Providing a support service to users of systems
• Provide Line management and support to the EPR System Support Analysts
• Providing timely and accurate access to systems
• Developing and maintaining key documentation to support processes
• Support cascade training
• General system administration duties
• Provide basic management cover for other ICT systems
• Help to support 24/7 services within the Trusts working independently on-call

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• To provide a comprehensive support service to users of the systems managed.
• Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.
• Responsible for completing supplier design documentation e.g., Data Collection Workbooks to a high degree of accuracy.
• To assist in the development of policies and procedures in relation to the systems managed.
• To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.
• Undertake testing of new releases
• Create and manage accounts for new users.
• Deactivate accounts and user access for leavers

For further details please see the attached job description.


This advert closes on Sunday 6 Oct 2024

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024