Total 2 Internship level Customer Service job vacancies in Westfield, Massachusetts

The BESS Imaging position provides clinical and administrative support to staff, patients, and administrators for all matter of concern relating to the facility wide lifecycle management of advanced imaging of radiological devices and other medical devices. Biomedical support requires the application of engineering and mechanical concepts and methodology to provide lifecycle management and technical support of diagnostic, therapeutic devices, monitoring, and other equipment utilized in the practice of medicine, and to improve health service delivery system for communities and within individual VA faculties (medical centers, outpatient clinics, and domiciliary). The BESS (Imaging) maintains advanced imaging or radiological devices and other medical equipment using established local, regional and national policies and procedures designed to meet criteria and standards from multiple accrediting agencies and governing bodies. The duties of the BESS (imaging) position include, but are not limited to:

• Lifecycle management of advanced imaging radiological devices to include physical and network support
• Complete routine and complex assignments in the installation, maintenance, modification, troubleshooting, repair and calibration of complex medical devices and systems
• Coordinates and works effectively with other facility support departments
• Troubleshoot and maintains radiology information systems and interfaces with EHR alongside PACS Administrators, OIT, BES (Biomedical Information Systems) and other experts
• Performs advanced testing and troubleshooting of advanced imaging or radiological devices
• Loads operating system (OS) and clinical application software

• This position is an AFGE Bargaining Unit position
• This position is covered by a special rate.
• Travel and relocation expenses are not authorized
• Incomplete applications will not be considered
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• Selectee will be required to fil out additional forms on-line
• Veterans' preference does not apply for other current permanent Federal agency employees.

The duties of the BESS (Lead) position include, but are not limited to:

• Lifecycle management of any and all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Sterile Processing Service (SPS), and Environmental Management Service (EMS).
• Identifies, distributes and prioritizes workload among employees in accordance with established workflow and/or job specializations.
• Assigns daily work to staff, establishing priorities based on workload related to BESS and ensures that each employee has an integral role in developing the final team product.
• Reviews progress of work assignments, modifies as needed and checks completed work for accuracy. Ensures SOPs and standards are followed.
• Provides information on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as: assignments, reassignments, promotions, tour of duty changes, peer reviews and performance appraisals.
• Leads the team in assessing its strengths and weaknesses and provides leadership to the team in exploring alternatives and determining what improvements can be made (e.g., in work methods, processes and procedures).
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including but not limited to The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Implements the Biomedical Section training program, in-house cross training, and vendor training, to ensure that technicians are kept abreast of the changing technology as effectively as possible within the available resources.

• This position is an AFGE Bargaining Unit position
• This position is covered by a special rate.
• Travel and relocation expenses are not authorized
• Incomplete applications will not be considered
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• Selectee will be required to fil out additional forms on-line
• Veterans' preference does not apply for other current permanent Federal agency employees.