Total 7 Internship level Customer Service job vacancies in Washington, District of Columbia

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• To assist in providing troubleshooting assistance for customer orders, account statuses and relevant problems.
• To assist in Managing sales tracking tools and report on important information.
• To stay up to date with new product and feature launches and ensure sales team is on board.
• To liaise with account managers to develop specific sales strategies.
• To assist in developing and monitoring performance indicators.
• To compile and check company/business registration/relevant documents.
• To record/update internal systems for any financing application.
• To prepare financing agreements and relevant finance document.
• To perform any other duties and responsibilities assigned from time to time.

What we are looking for:

• Currently pursuing a diploma or degree in Business, Marketing, Communications, or any related field.
• Strong verbal and written communication skills in English and Mandarin, Bahasa Malaysia is a plus.
• Proficiency in Microsoft Office (Word, Excel are preferred).
• Comfortable with digital communication tools.
• Positive attitude and eagerness to learn.
• Results-oriented with a proactive mindset.
• A team player with a collaborative approach.
• Resilience and perseverance in handling rejections or challenges.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

• SAP system operation (order/shipment/billing module).
• Customer invoicing and accounts receivable monitoring.
• Sales administration related tasks (tracking, reporting, ppt, dashboard.)
• Linkin branding and marketing
• Other tasks as requested by the supervisor.  

• The duties may include, but are not limited to:
• Develops, plans, and conducts in-depth analysis of complex issues which contribute to the accomplishment of the agency mission to expand and maintain international market opportunities for U.S. agriculture.
• Conducts assessments and develops interpretation of international trade issues, conditions, or events in support of decision-making, policy formulation, or program development by FAS and USDA.
• Provides assistance to businesses seeking information relative to the export of commodities to foreign countries, addressing industry and political considerations.
• Assures compliance with policy, philosophy, and mission requirements, and responds effectively to changing economic and political situations.

• Create sales orders on SAP system, liaise with logistics department to ensure timely deliveries.
• Processing all sales-related paperwork, sales reports as requested by the supervisor.
• Other tasks as requested by the supervisor.  

• Coordinate local trucking and dispatch shipment from Bosch warehouses to customers.
• Check Import documents and save to related folders.
• Issue CQ and dispatch original CO, CQ to customers.
• Prepare and issue certified copies of Seaway/Airway Bill, SLI, Booking Confirmation, Invoice, Delivery Note, Customs sheet, etc. and provide them to customers if needed.
• Manage document fees and issue related invoices.
• Check and update product label/translation.
• Prepare Loan form for demo goods.
• Verify purchase orders and other related papers with signatures/stamps and file to folders.
• Other ad-hoc tasks assigned by supervisor/manager.

• Verify logistics invoice content from factual or from price verification perspective.
• Process invoice for payment on time.
• Update monthly master data for systems maintenance.
• Prepare monthly reports per supervisor’s request 
• Any other task assigned by the direct superior from time to time 

Order management support:

• Cooperate with sales team and warehouse to issue invoice when delivering
• Tracking and follow up with carrier and customer (include CO & CQ)
• Timely notify mentors/ supervisor any extraordinary occur

Billing support:

• PO tracking and record for payment process
• HS code preparation and maintain
• Support with external procurement process

Others: 

• Arrange hard document in order
• Submit supply chain document for sign and stamp as Department's inquiry
• Ad-hoc topics are discussed during period