Total 437 Others level Customer Service job vacancies in Wrexham, Wales, LL11 2UB

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Who is ShiftCare?

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

We are seeking a dynamic and experienced Customer Success Manager focused on onboarding to join our team. Our ideal candidate will engage and manage relationships with our customers, ensuring their satisfaction with our products and services, and driving retention and expansion of our customer base.

Responsibilities

• Product Mastery: Develop an in-depth understanding of our product and its features, and work closely with customers to help them maximise the value of our solution.
• Customer Relationships: Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
• Onboarding Ownership: Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure a seamless onboarding experience for our customers.
• Customer Health Monitoring: Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
• Product Adoption: Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
• SLA Management: Ensure SLAs are met and workloads are managed across all allocated onboarding setups.
• Cross-Functional Collaboration: Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and enhance the company's NPS.
• Customer Advocacy: Represent the voice of the customer to internal teams, providing feedback and insights to help drive product and service improvements.
• Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our services.

Qualifications & Experience

• Education: Bachelor's degree in business, marketing, or a related field.
• Experience: 2+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business.
• Skills:
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Experience providing Zoom training sessions to customers with a broad range of technical aptitudes.
• Excellent problem-solving skills, with the ability to identify and resolve complex issues.
• Demonstrated ability to manage multiple projects and customers simultaneously.
• Technical Proficiency: Familiarity with customer success metrics, and the ability to analyse and interpret data to drive action.
• Software Experience: Experience with CRM and customer engagement software (e.g., HubSpot, Intercom, ChurnZero).
• Industry Knowledge: Previous experience working with timesheet, payroll, or accounting software is a bonus.
• Work Ethic: Ability to work independently and remotely, with a strong work ethic and time management skills.
• Industry Familiarity: Familiarity with our industry is a plus.

Key Competencies

• Customer-Centric Mindset: Always prioritising the needs and satisfaction of the customer.
• Strategic Thinking: Ability to see the bigger picture and contribute to the strategic direction of the customer success team.
• Proactive Approach: Taking initiative to anticipate customer needs and resolve potential issues before they escalate.
• Adaptability: Thriving in a fast-paced, dynamic environment with the ability to adapt to changing customer needs and priorities.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Service Advisor

- Starting salary up to £30,896 per annum per annum.
- Access to a commitment bonus of £600 per annum + a profit shared bonus + commission of selling service contracts
- 40 hours per week between the hours of 7:00am-6:00pm Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm.

We are currently advertising on behalf of an Automotive franchise approved commercial vehicle dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Cardiff area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £30,896 with an OTE £32,896.

To apply for this Service Advisor position, please forward your CV to Harry Woodcock quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

About The Role
Are you passionate about making a difference in the lives of others? Are you seeking a rewarding career where you can contribute to the growth and development of children with autism and complex needs? Look no further!
Orbis Education and Care are seeking a dedicated and passionate support worker to join our compassionate and energetic team at our Dan Y Coed, and we want you to be part of our mission.

About Orbis Education and Care
At Orbis Education and Care, we are committed to providing exceptional support and education services for children and young adults with complex needs. We believe that every individual deserves the opportunity to achieve their full potential and lead fulfilling lives. With a person-centred approach and strong emphasis on positive outcomes, we create an environment where everyone can thrive and flourish.

About Dan Y Coed:
We offer each person an individually tailored holistic programme of support using a person-centred approach. We aim to support the individual to reach their full potential by setting goals and targets which are worked towards at a pace best suited to the individual ensuring they have the support to achieve their goal. We promote independence and empower individuals to be actively involved in all aspects of their lives and their care.
Our ethos is to support each child/young person and their families by the provision of a high quality and specialised environment. The home is functional, comfortable and personalised to meet individual needs. Supporting adults respect and value the individuality of the child/young person encouraging them to express their views and preferences wherever possible. Our aim is to enable each child/young person to achieve success emotionally, socially and academically and to enjoy their time at Dan Y Coed.

Position: Support Worker
As a Support Worker at Dan Y Coed, you will play a crucial role in the lives of our young people, supporting their daily activities, educational needs, and personal development. You will work closely with a magnificent team including teachers, therapists and other support workers to create a nurturing and inclusive environment.
Responsibilities:

- Provide personalised care to each person in their daily activities, including personal care, learning and social interactions.
- Foster a safe and positive environment, ensuring the emotional and physical well-being of each person.
- Implement individualised care plans, under the guidance of an incredibly supportive senior team.
- Support our young people during recreational activities, outings and community integration.
- Collaborate with the wider team to maintain accurate records and documentation.
- Promote independence, self-esteem, and confidence in our young people, celebrating their achievements and milestones.

Requirements:

- A compassionate and caring nature, with a genuine desire to make a positive impact.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Resilience and patience when faced with challenges, adapting to individual needs.
- A willingness to learn and follow guidance from the team.
- Basic IT skills for record keeping and communication purposes.
- Flexibility to work on a shift basis, including weekends and occasional night shifts.
- Driving Licence preferred but not essential

Here's a glimpse into some of the amazing benefits you can expect:

- Refer a friend’ scheme – earn up to £1000 per successful permanent referral
- Join us for clear career progression and valuable qualifications - 97% of our manager progressed internally
- Health Plan – after probation

Orbis Education and Care is an equal opportunity employer. We value diversity and strive to create an inclusive and supportive working environment for all our employees.
INDMIX

Registered Branch Manager - Welshpool, Powys - up to £32,916pa DOE Plus Car Allowance £2,880

Join Voyage Care and Feel Valued, we reward your dedication with:
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Welshpool, Powys. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!
Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.
You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.
You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).
This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.
We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous experience as a CIW registered manager or in a care management role, be willing and able to undertake CIW registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, learning disabilities, physical disabilities and challenging behaviours.
Why choose us?
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Please see detailed Job Description and Person Specification attached. Please get in touch should you have any queries.

Registered Branch Manager - Welshpool, Powys - up to £32,916pa DOE Plus Car Allowance £2,880

Join Voyage Care and Feel Valued, we reward your dedication with:

Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.

Funded Blue Light Card hundreds of discounts at high street retailers etc.

24/7/365 doctor line for our colleagues and their families

Access to cash plans for our colleagues, which also covers their families

Enhanced retirement leave

Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Welshpool, Powys. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous experience as a CIW registered manager or in a care management role, be willing and able to undertake CIW registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, learning disabilities, physical disabilities and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Qualified Assessor in Health and Social Care
Salary banding: £24,500 - £28,000
Location: Remote in North Wales (You will be required to visit learners in this area).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
Our Assessors provide end to end structured support to our apprenticeship learners on programme. They ensure the most effective and up-to-date approaches are implemented to prepare learners to successfully progress in their Health and Social Care qualification.
Our apprenticeship program provides learners with hands-on training and theoretical knowledge in Health and Social Care, equipping them with essential skills for a successful career in the industry.
Your impact
• Ensure the highest training standards by adapting to learner needs.
• Cover a regional area and travel to learners' workplaces for assessments.
• Complete Individual Learning Plans (ILPs) and outline personalised learning pathways.
• Reference and evaluate evidence collected in the workplace to meet key skill requirements.
• Maintain accurate records of learner attendance and guided contact hours, ensuring compliance with audit requirements.
• Contribute to the planning, monitoring, and achievement of set performance targets.
• Arrange additional training through day release and provide in-house training support as needed.
• Keep detailed records of clients' achievements to meet the performance criteria established by relevant awarding bodies.

What are we looking for?
Essential
• Relevant training experience and teaching qualifications (e.g., A1 Assessor award).
• Experience in an apprenticeship setting.
• Proven occupational experience and technical competence in Health and Social Care delivery.
• Full driving license and access to a vehicle.
• Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
• Welsh speaking is desirable.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Qualified Assessor in Health and Social Care
Salary banding: £24,500 - £28,000
Location: Remote in North Wales (You will be required to visit learners in this area).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
Our Assessors provide end to end structured support to our apprenticeship learners on programme. They ensure the most effective and up-to-date approaches are implemented to prepare learners to successfully progress in their Health and Social Care qualification.
Our apprenticeship program provides learners with hands-on training and theoretical knowledge in Health and Social Care, equipping them with essential skills for a successful career in the industry.
Your impact
• Ensure the highest training standards by adapting to learner needs.
• Cover a regional area and travel to learners' workplaces for assessments.
• Complete Individual Learning Plans (ILPs) and outline personalised learning pathways.
• Reference and evaluate evidence collected in the workplace to meet key skill requirements.
• Maintain accurate records of learner attendance and guided contact hours, ensuring compliance with audit requirements.
• Contribute to the planning, monitoring, and achievement of set performance targets.
• Arrange additional training through day release and provide in-house training support as needed.
• Keep detailed records of clients' achievements to meet the performance criteria established by relevant awarding bodies.

What are we looking for?
Essential
• Relevant training experience and teaching qualifications (e.g., A1 Assessor award).
• Experience in an apprenticeship setting.
• Proven occupational experience and technical competence in Health and Social Care delivery.
• Full driving license and access to a vehicle.
• Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
• Welsh speaking is desirable.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

We are looking to recruit a speech and language therapy support assistant (SALTSA) to join the ALN team on a permanent basis for 34 hours per week.

The role will involve providing speech and language therapy sessions to individual pupils under the guidance of the Speech and Language Therapist for during school term times only. The delivery of the sessions is anticipated to be mainly face to face sessions within Ceredigion primary schools.

On a day to day basis you will:
- visit pupil in their Ceredigion schools
- provide individualised support for specific pupils with speech and language difficulties
- use specialist skills/training/experience to provide outreach support to pupils with speech and language difficulties
- establish constructive relationships with the pupils and interact with them according to individual needs
- establish constructive relationships with parents/carers
- provide detailed and regular feedback to teacher and speech and language therapist on pupils achievement, progress, problems etc
- prepare, maintain and use equipment/resources to reinforce Speech and Language Therapy programmes
- attend and participate in relevant meetings and training and other learning activities and performance development as required

We are looking to recruit an individual who has:
- experience of working with or caring for children of primary school age
- effective ICT skills to support learning
- ability to self-evaluate learning needs and actively seek learning opportunities
- ability to relate well to children and adults
- work constructively and flexibly as part of a team, understanding roles and responsibilities and your own position within these
- ability to travel independently
- the ability to speak Welsh fluently

Please see the careers website for the Job Description and Person Specification.

For further information please contact: Cathrin.edwards@ceredigion.gov.uk

Note: We reserve the right to extend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

Proud member of the Disability Confident employer scheme

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.