Total 734 Others level Customer Service job vacancies in Norfolk, Virginia

• Direct the performance of a broad range of strategic and operational analyses to evaluate alternative force structure requirements and capabilities.
• Prepare analysis reports and model documentation pertaining to assigned studies describing objectives, assumptions, methodology, sources and uses of data, and results obtained.
• Lead the development of complex models and computer simulations of military force generation and readiness based.
• Assess performance and effectiveness of new or substantially modified force concepts.
• Analyze feasibility of advanced approaches or radically different proposed policies.

• Serves as the primary customer facing point of contact for the Order Fulfillment process in terms of resolving emergency requests, customer orders, providing tailored customer support, maintaining customer data, and initiating calls to customers
• Ensures the timely processing of customer orders and customer access to product, account, and order information
• Responsible for the receipt, validation, and pricing of customer Sales Orders and managing backorders
• Monitors and enhances customer relationships by participating in customer outreach initiatives to assess customer satisfaction and inform customer of new capabilities
• Takes direct action on complex customer complaints
• Conducts detailed reviews to evaluate, advise on, and improve the effectiveness of customer service/support programs

The CYP Food Service Worker performs various tasks or a sequence of tasks in food service preparation. Tasks consist of several steps that require attention to work operations and follow and established sequence of work. These tasks, which are summarized into categories related to food preparation and service, kitchen maintenance, and food storage, are summarized below.

Food Preparation and Service

• Assist in food preparation with tasks such as peeling potatoes; cutting, sorting and washing vegetables and fruits; assembling sandwiches; and measuring and weighing ingredients.
• Stocks food service carts with appropriate utensils, plates, bowls, food and beverages, as required for family style dining in the classrooms or activity areas.
• Wraps, arranges, and/or packages items for serving to children and youth.
• Transports food from kitchen area to classrooms or activity areas.
• Returns carts, dishes, and leftover food to the kitchen and disposes of all food waste and trash.

• Pre-rinses and washes pots, pans, dishes, glasses and silverware in either a mechanical dishwasher or manually according to sanitation regulations.
• Cleans serving carts, food preparation areas, cupboards, drawers, and dishwashing areas.
• Sets up and operates a mechanical dishwasher.
• Removes inspection doors, strainer pans, screens, and spray arms for preventative maintenance and cleaning.
• Scrapes, soaks, scour, and scrubs the heavier cooking utensils such as mixing bowls and pots which, because of their large size and weight, are awkward to handle.
• Performs heavy-duty cleaning tasks through the food service and related areas, such as cleaning ceilings; cleaning exhaust hoods; cleaning spaces under and behind kitchen equipment, including moving he equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage room.
• Maintains work area in a clean and orderly manner, adhering to NAVMED P5010 and all local policies and procedures.
• Operates, breaks down and cleans all electrical equipment assigned to the area for food preparation.
• Stores sanitized dishes and silverware.

• Labels and dates all items in refrigerators and freezers and stores leftovers in accordance with sanitation and health standards.
• Stores canned, boxed, and/or frozen items in food storage area.
• Unloads food and supplies from delivery trucks.
• Moves heavy garbage cans when collecting and transferring trash from the work area to the disposal area.

• Responsible for complying with security, fire and sanitation rules, policies, procedures, and regulations.
• Ensures compliance with U.S. Agriculture (USDA) Child and Adult Care Food Program (CACFP), and all pertaining standards, policies, and regulations.
• Serves as a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.
• Performs other duties as assigned.

• As a primary action officer, develops, implements, and provides direction within and across the SAF/IE portfolio regarding the policies, processes, and methods supporting legislative Communications and Congressional Engagement (LCCE) requirements.
• Organizes, reviews, and analyzes hearing proceedings, committee reports, transcripts, bills, amendments, report language, floor action, and appropriation acts, and provides senior Department of the Air Force leaders with summaries of SAF/IE (Energy, Installations, and Environment) related impacts.
• Represents organization at high-level at meetings, briefings within Air and Space Staff, Secretariat, DoD, and other agencies pertaining to assigned programs and/or projects
• As a primary action officer, provides support, leadership and project management ensuring the organization presents a coordinated and effective communication of SAF/IE programs as part of the annual roll-out of the President's Budget to Congress.

• Serves as the Lead Congressional Travel Team Coordinator.
• Monitors the Legislative Liaison fiscal year $1M O&M travel budget and recommends adjustments when appropriate.
• Serves as the Subject Matter Expert for Congressional Travel concerning international and domestic travel coordination and entitlements on the most difficult and complex cases.
• Performs special projects and studies concerning Congressional travel activities, historical travel data and related matters, as directed.

• Plans and manages the administrative management program for the State Office and its subordinate County Offices, including management analysis, personnel management, automation, support services, budget and financial management.
• Assists the Deputy SED in planning and directing both administrative and program work of the office, advising the Deputy SED in highly complex and extremely sensitive matters and, in the absence of the Deputy SED, directs all State Office operations.
• Performing various personnel management functions within the State Office including developing position descriptions; participating in interviews with candidates for vacancies; providing input on selection decisions; and drafting performance plans.
• Determines County Office annual administrative fund requirements; develops and monitors salary and expense budget for State Office and County Office (Federal) travel; and maintains budgetary control of funds.
• Provides to State and County Offices or ensures the provision of a variety of support services such as property and supply management, procurement, space management, records and forms management, mail, payroll, travel, and motor vehicle services.

• Receives and screens incoming telephone calls and refers them to the appropriate staff when unable to resolve issue and/or concern demonstrating professional code of conduct and effective/polite communication to provide exceptional customer service.
• Maintains the Chief Nurse's schedule via outlook calendar and reschedules appointments needed/required by Chief Nurse.
• Schedules and plans meetings including space and auto-visual reservations, notifying attendees, preparing agendas, arranging meeting rooms, transcribing, and distributing minutes.
• Responsible for transcription, routing, distribution, maintaining files, and uploading to Share Drive any minutes and/or documents from designated Nursing Service and/or assigned meetings within the overall Nursing Service.
• Prepares, routes, and tracks internal and external correspondence and documents and processes incoming and outgoing correspondence.
• Tracks all proficiency/performance reports, emailing NMs reminders of upcoming due dates and reporting reminders monthly in Chief Nurse/NMs meetings. Identifies ways to streamline and improve processes related to time management and record keeping ensuring accuracy, timeliness, and compliance.

The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Hampton VA Healthcare System. The incumbent performs duties related to the receipt intake and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous VISTA, VSE, CPRS, VSSC applications.

• The Advanced MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, cancelling , rescheduling patients appointments and/or consults including imaging studies; entering no show information daily patient appointment list; monitoring both inpatient and outpatient appointments for area's or responsibility; ensuring encounters forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information through insurance card buffer (ICB); performing basic eligibility, printing the (EARR) encounter action required report for the area assigned daily.
• Works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as Eye, ENT, Oncology, Women's Health, etc.).
• Coordinates with the patient care team (LPN, RN, Clinician/Provider, Social worker, Pharmacist, etc.). to review the clinic utilization by using various report clinic utilization statistical summary, Encounter Action Required Report (EARR), clinic cancellations, specialty consults report, Consult Tracking Manager (CTM), recall delinquency report, secure messages, VeTEXT, VAR, as well as SAIL/ HEDIS metrics that directly impact the PACT team's metrics for patient care.
• Other assignments at this level include, but are not limited to: scanning, participating in team huddles and team meetings to manage and plan patient care: setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic health record; monitoring pre-appointment requirements to assure patient readiness for patient visit/procedure (X-ray, lab-work, etc); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow-up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists; educating providers about shared patients (those who receive their care at multiple VA's or those who have care in the community through the VA MISSION Act) and bringing it to the attention of the provider.
• Uses MS Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text; formatting and mailing of patient letters, reports and memoranda; and transmitting and receiving e-mail. Performs traditional office automation duties such as faxing, scanning, and completing documentation to request medical records from community providers.
• Responsible for call responsiveness to provide telephone support to internal and external customers for scheduling actions, general questions, or contacting patients as requested by the care team.

PRIMARY PURPOSE: To perform duties as export license review team lead and senior action officer in the Combat Support Branch, Foreign Disclosure and Technology Transfer Division. Incumbent manages the export license review process in the Combat Support Branch and provides on-the-job training, guidance, oversight and mentoring for two civilian employees with assigned export license responsibilities. As senior action officer, employee also provides guidance and expertise to two assigned active-duty military action officers. Employee develops disclosure policies, program and procedures to guide national, DoD and Air Force decisions to release or to restrict release of classified military information (CMI) and controlled unclassified information (CUI) or equipment to foreign nations and international organizations. Disclosure guidelines specify what information should be transferred or restricted in the interest of U.S. national security. The employee authorizes disclosures of classified and controlled unclassified information in support of complex bilateral and multinational programs involving foreign military sales, direct commercial sales, foreign training, international cooperative research and development, international co-production, combined operations and exercises, exchange officers, and military intelligence sharing. Incumbent acts as senior analyst and policy expert for advanced weapons systems, technologies, capabilities, and information disclosure issues.

DUTIES:

1. As Team Lead manages and leads the work of five employees (including incumbent) in the Combat Support Branch export license review team.
2. As Team Lead develops national, DoD, and USAF disclosure policies, advisories, Air Force instructions, Delegation of Disclosure Authority Letters (DDLs), export license positions, exemptions to the International Traffic in Arms Regulations (ITAR), release guidelines, and disclosure guidance.
3. As Team Lead authorizes disclosure of documents, briefings, and other forms of classified and controlled unclassified information to foreign governments and international organizations.
4. As Team Lead develops and maintains broad expertise in the following areas as they pertain to Air Force disclosure initiatives
5. As Team Lead develops and guides development of disclosure oversight, education, and training guidelines and materials.

The primary purpose of this position is: To serve as a senior publications editor utilizing strategic, tactical and operational communication procedures to develop informational materials that inform leadership and personnel of DAF policies, programs, services, and activities related to resilience and interpersonal and self-directed violence (ISDV) prevention and sexual assault response, hereinafter referred to as Integrated Resilience, at all levels within the Department of Air Force (DAF). Responsible for ensuring A1Z communications reflect the content and the spirit of the Office of the Secretary of Defense (OSD) and DAF guidance.

• Performs writing-editing duties for A1Z print products, social media, briefs, and articles.
• Supports special projects and assignments, communication strategy development and execution, and develops key messages to effectively communicate AF/A1Z strategies, policies, and objectives across the department.
• Develops and coordinates Public Affairs, security, and policy review activities.
• Establishes and maintains positive working relationships with DAF, DoD, federal entities and private sector.

The duties and responsibilities of the CY Program Assistant have been grouped into categories, including curriculum, indoor and outdoor environment, interactions and relationships, supervision of children and youth, parent and employee communication, assessment, compliance, and additional responsibilities. Each is described below.

Curriculum

Develops schedules and activity plans. This may include reviewing and providing input into schedules and activity plans developed by the entry level and intermediate level Educational Aids (CY Program Assistants), CY-1702-I. Ensures that program plans and activities incorporate the observed needs of individual children and youth.

Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporates special instructions provided by parents such as special dietary needs, physical needs, or other information that may affect the child or youth's experience in the program.

Prepares and implements program options for children and youth with special requirements. Cares for children and youth with special needs as directed by the supervisor.

Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities.

Role models developmentally appropriate practice and classroom or activity area management techniques.

Promotes and models safety, fitness, health, and nutrition practices.

Helps arrange for and/or serve appropriate snacks or meals where applicable.

Indoor and Outdoor Environment

Helps prepare, arrange and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.

Sets up displays and bulletin boards.

Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies.

Secures supplies, equipment, and facilities.

Interactions and Relationships

Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults.

Interacts with children and youth using approved child guidance and youth development techniques.

Supervision of Children and Youth

Provides care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards.

Maintains control of and accounts for whereabouts and safety of children and youth.

Supervises children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.

Ensures children and youth (as applicable) depart with authorized person according to written parental instructions.

Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Incumbent is a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.

Parent and Employee Communication

Interacts professionally with employees, parents, and local installation command personnel.

Provides parents with daily verbal or written feedback about their child/youth or program activities.

Participates in conferences with parents and employees.

Assessment

Observes children and youth and documents developmental progression and/or concerns. Uses the information in planning.

Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required), self-inspection materials, and national accreditation tools.

Compliance

Assists in achieving and maintaining DoD certification and national accreditation or equivalent.

Ensures compliance with law, policies, and regulations applicable to DoD CY programs Notifies supervisor of health, fire, and safety compliance concerns.

Additional Responsibilities

Collects, maintains, and reports program participation data.

Performs other related duties as assigned.

• The duties may include, but are not limited to:
• Plans, organizes, and conducts direct control operations to reduce wildlife damage within a geographical area or technical/subject area.
• Inspects and surveys areas and, as necessary, will revise existing WDM programs.
• Determines strategies and logistics for providing services.
• Uses WDM tools/devices which may include some or all of the following depending on need in assigned area: firearms; foothold, body-grip, cage traps; foot snares; neck snares; chemical control methods.
• Utilizes knowledge of WDM methods and strategies to independently recommend appropriate WDM strategies.
• Modifies or adapts established damage control techniques as necessary to meet local conditions.
• Assists in the negotiation of cooperative service agreements with landowners, lessees, or administrators.

• The duties may include, but are not limited to:
• Plans, organizes, and conducts direct control operations to reduce wildlife damage within a geographical area or technical/subject area.
• Inspects and surveys areas and, as necessary, will revise existing WDM programs.
• Determines strategies and logistics for providing services.
• Uses WDM tools/devices which may include some or all of the following depending on need in assigned area: firearms; foothold, body-grip, cage traps; foot snares; neck snares; chemical control methods.
• Utilizes knowledge of WDM methods and strategies to independently recommend appropriate WDM strategies.
• Modifies or adapts established damage control techniques as necessary to meet local conditions.
• Assists in the negotiation of cooperative service agreements with landowners, lessees, or administrators.

• Provide financial, managerial guidance, and leadership over financial activities.
• Justify fiscal year budgets by outlining mission and operating requirements; estimating all costs such as personnel, facilities, supplies, equipment, material, training, and contract support; cost planning; and providing cost-benefit analysis.
• Develop, review, and verify all spend plan requirements to ensure validity, accuracy, and relevancy.
• Serve as Government Purchase Card (GPC) billing official, ensuring purchases are legal and proper.
• Serve as Contracting Officer Representative (COR) to ensure contract elements are accountable for performance.

• Determine needed capabilities to accomplish objectives as set forth, indicating areas requiring assistance or revision by higher headquarters.
• Interface with external stakeholders, PEO staff, and other commands, agencies, and private industry.
• Perform the full range of administrative and technical supervisory duties.
• Oversee Program schedule, cost estimating, program planning, programming, budgeting, program integration, interoperability, or oversight.