Total 5,240 Others level Customer Service job vacancies in London, Greater London, W1H 7EH

Onecare-UK Ltd is a Homecare and supported living service provider that has built a reputation on quality. We have an opportunity for a Senior Care Worker who is organized, reliable, and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes or in our supported living units.

The duties of the post are listed below:

• Participate in and supervise the delivery of care day-to-day operations in Homecare/supported living unit(s).

• Liaise with Care Supervisors ensuring care plans are reviewed regularly and make any changes required to the care plans and risk assessments accordingly.

• To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation standards through effective shadowing.

• Monitor all service users receiving quality care from the staff.

• Ensure the accuracy and completeness of all documentation held in service users' folders and that all the written reports and administration are up to date.

• Management of medication.

• To record all necessary information clearly and legibly in line with record-keeping policies and procedures.

• Responding to complaints and queries from service users to coordinators.

• Liaise with carers/service users ensuring they are informed of any changes.

• Have the ability to work in a multi-agency approach.

• To follow rota as allocated by the coordinators in both domiciliary care and supported living units.

• To be on-call in case of emergency as and when required.

• To support care staff in their role by providing guidance and supervising in completing their tasks.

• Provide shadow support to all new care staff, supporting them in their performance.

• Liaise closely with the coordinators regarding effective rota management, permanent allocation of care & support workers, and the updating of Care and support Plans.

• Identify any training needs of junior care workers and inform the Care supervisor accordingly.

• Generally, assists with service users’ overall comfort and well-being. Enables service users to dress, undress, wash, use the toilet, bathe; and prepare and serve meals to service users.

• To observe, monitor, and report to the Care Manager / Care supervisor, any significant changes in the service user's health or well-being,

• Working with other members of the team to ensure high-quality service provision.

• To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews.

• Ensure the safest possible living environment for Service Users whilst respecting Service users’ choices and rights, needs and preferences, and promoting independence, choice, and control.

• To review MAR charts and undertake MAR log audits daily.

• Ensuring all services are compliant with the legislation, safeguarding, Health, and safety per CQC standards regulations.

• The responsibilities above are not an exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs.

Qualifications, skills, and experience required for the post

· A minimum of QCF Level 3 in Health and Social care or equivalent.

· Three years experience in Health and Social care

· Good communication skills in English

· Ability to plan and organise; can work under pressure

· Ability to lead effectively and be a member of a team

· Flexible to work shifts

· Good knowledge of CQC requirements

· Good IT skills

Working Days: Monday to Friday, Saturday & Sunday

Working Hours: 37.5 hrs per week

Onecare-UK Ltd is a Homecare and supported living service provider that has built a reputation on quality. We have an opportunity for a Care Worker who is organised, reliable, and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes.

The duties of the post are listed below:

· Generally, assists with service users over comfort and well-being.

· Assists and enables service users to dress, undress, wash, sue the toilet and bathe.

· Serves meals to service users at the table or in bed and assists with feeding if required.

· Provides interest and activities to stimulate and engage the service users.

· Helps with daily activities such as letter writing, paying bills, and collecting benefits.

· Undertakes cleaning and domestic duties including meal preparation as required.

· Monitors service users’ conditions by taking temperature, pulse, respiration, and weight, and contributes to record keeping.

· Liaises with professional staff in carrying out care plans etc.

· Ensure the accuracy and completeness of all documentation held in service users' folders and that all the written reports and administration are up to date.

· Management of medication.

· To record all necessary information clearly and legibly in line with record-keeping policies and procedures.

· Responding to complaints and queries from service users to coordinators.

· Liaise with carers/service users ensuring they are informed of any changes.

· Have the ability to work in a multi-agency approach.

· To follow the rota as allocated by the coordinators for domiciliary care services.

· Liaise closely with the coordinators regarding effective rota management, recruitment, permanent allocation of care & support workers, and the writing of Care & Support Plans.

· Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations

Personal attributes:

· To be flexible and adaptable in their working hours.

· Caring, diplomatic, and have the ability to recognize the signs when the client is stressed and needs support.

· To be enthusiastic, outgoing, reliable, excellent timekeeping, patient, and persistent

Knowledge and Expertise:

· 1-2 Years’ care experience

· Some experience in caring for clients in their own home

· NVQ Care Level 2 or 3

· Preferably driving license holder/ Car driving experience

We are looking for Care workers to provide the following services:

· Personal Care

· Domestic Care

· Social Care

· Community Inclusion

· Companionship

Job type: Full time

Working Days: Monday to Friday, Saturday & Sunday

Mornings / Daytime / Evenings

Working Hours: 37.5 hrs per week

Job Title : Senior Parent Support Advisor (PO1)
Job Category : Social Care - Unqualified
Location Thomas Hardy House, Enfield Council
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £21.28

A. Work as a Case Worker in the Change and Challenge Service [CCS] holding a complex caseload of families that meet the Troubled Families criteria.
B. Coordinate, be lead facilitator, review and evaluate whole family interventions.
C. To be the CCS liaison officer with a group of schools, maintain communication with them, and represent the CCS at meetings with the schools such as exclusion panels. Ensure that Schools know that you can screen all families that potentially meet the Troubled Families criteria.
D. To do direct one to one and group work, at the CCS building, the family homes, other community venues with CCS clients [Adults and Children] who may display very difficult, challenging, angry and aggressive behaviour.
E. To undertake all duties in relation to the provision of assessment, report writing, supervision and case management regarding all matters relating to CCS clients in accordance with Legislation, Local and National Standards and all relevant Enfield policies and procedures.
F. To work with CCS Management to deliver a high-quality service to schools, partner agencies, parents/carers, their children and other members of their family, ensuring that we work towards the Troubled Families criteria.
G. To work with CCS Management to deliver all CCS Plans and meet the highest standards in the Performance Management and Quality Assurance Framework.
H. To be responsible for the delivery of efficient, comprehensive co-ordinated activities and referrals involving CCS clients with the objectives of meeting Local and National Troubled Families standards and within the aims and objectives of the Enfield CCS Business Plan.
I. To maintain accurate and contemporaneous records of all activities in accordance with target objectives and national standards. Ensure that alrelevant information systems are up to date with accurate data and information.
J. Accuracy of records using a variation of different programmes and systems such as, Excel, Access, Liquid Logic, Civica etc
Skills, Experience

Essential:

To have a minimum of 2 years’ experience of direct work with children young people and their families in the family home or in the community.

Experience of working effectively in co-operation and partnership with a range of communities, partner agencies, private sector bodies, public agencies, voluntary bodies and statutory agencies appropriate to the service area.

Proven ability to work with young people, adults and families who have multiple and complex needs with the ability to complete family assessments and draw up and review contracts and intervention strategies.

Strong verbal and written communication skills with the ability to work assertively to achieve sustainable and positive change. Including negotiation and problem solving in a multi-disciplinary setting

Ability to keep accurate records, organise, plan and coordinate work and proficient use of IT systems e.g. Outlook, MS Office and electronic case management systems.

Desirable:
1. Experience of working with complex case reviews such as multi-agency professional meetings e.g. Multi Agency Panels, Safeguarding or TAFs (teams around the family).
Trained to deliver accredited parenting programmes

Knowledge*

⦁ Knowledge of early help and integrated processes
⦁ Knowledge of the parenting issues and vulnerabilities ·
⦁ Knowledge of safeguarding and child protection legislation.
⦁ Awareness of the strategies that can be used to empower change within families
Knowledge of accredited parenting programmes

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. This is role within the service requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams across the Trust. The post holder will also be required to provide training and supervision for trainees and assistant psychologists in the service. Supervision will be provided by an experienced Clinical Psychologist with line management by the Clinical Lead Consultant Clinical Psychologist. Candidates must have completed post-graduate level training in Clinical or Counselling Psychology as accredited by the British Psychological Society, or British Psychological Society Statement of Equivalence, and be registered as practitioner psychologists with the HCPC. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Our client is a successful charity, they have a temporary requirement for an experienced support worker who has worked with young people 16 + who have complex needs.

The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday on a rota basis, covering early (8AM - 3.30PM), mid (12.30PM - 8PM) and late (3PM - 10.30PM) shifts. There is a requirement to work 2 weekends out of 4. Temporary cover is required for approximately 2 - 3 months.

In this position, you will be required to:

• Hold a caseload of 2 - 4 young people and undertake regular key working sessions resulting in co-produced support and safety plans that are SMART and evidence progress
• Assess the needs of young people in order to identify appropriate move on accommodation
• Produce comprehensive and high quality risk assessments and risk management plans
• Assess referrals to the project to ensure suitable young people can be accepted
• Provide a safe, welcoming and high-quality standard of accommodation, ensuring when young people move in they feel comfortable and welcomed and are given information concerning the building and other local services
• Minimise risk to young people by identifying, reporting and following up any safeguarding concerns and incidents
• Work with social workers to enable young people to move back home if appropriate, or to support young people to identify opportunities for move on to appropriate supported, shared or self-contained accommodation
• Support young people to maximise benefit entitlements and secure project income through the collection of rents and service charges and the minimisation of arrears and void loss
• Run activities and support young people to participate in activities to prepare them for independence and move through
• Provide support to young people who are ready to move into work, education, or training by assisting them to access suitable courses or placements
• Work in partnership with internal departments as well as external community agencies to ensure client needs are met
• Carry out Health & Safety duties

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Vacancy: Communication Support Worker (BSL) - SEND Department

Location: Walthamstow
Hours: Full-time/Part-time
Contract Type: Temporary- Ongoing
Salary: Competitive, based on experience

Are you passionate about supporting students with special educational needs? Are you skilled in British Sign Language (BSL) and looking to make a real impact? Join our dynamic SEND department and help empower students to achieve their full potential!

We're urgently seeking a Communication Support Worker (BSL) to provide vital support to students with hearing impairments and additional needs. You'll play an instrumental role in ensuring that our students can fully participate in all aspects of college life, both academically and socially.

Key Responsibilities:

• BSL Communication Support: Facilitate clear and effective communication between students and staff, using British Sign Language to interpret lessons, discussions, and activities.
• Inclusive Learning: Work closely with the teaching team to adapt learning materials and classroom activities, ensuring accessibility for students with a variety of special educational needs (SEND).
• One-to-One Support: Provide personalized support to students, understanding their unique needs, strengths, and learning styles to help them thrive in their studies.
• Empathy and Understanding: Build strong relationships with students, particularly those from diverse social backgrounds, or those with sensory impairments and complex learning needs, to foster a supportive and inclusive learning environment.
• Collaboration: Liaise with the SEND department, parents, and external specialists to ensure all students receive tailored support.

What We're Looking For:

• Proficiency in BSL: Level 3 or above preferred.
• Experience in supporting students with SEND, especially those with hearing impairments.
• Empathy & Flexibility: A genuine understanding of, and willingness to learn about, the unique needs of students from diverse social and educational backgrounds.
• Patience & Communication: Strong interpersonal skills to support students with varying communication and learning needs.

Why Join Us?

We believe in the potential of every student. You will be part of a dedicated and compassionate team, focused on breaking down barriers and promoting inclusivity. This is more than just a job; it's an opportunity to make a difference in the lives of young people at a critical time in their education.

Apply Now!
This role is urgent, and we are looking to hire as soon as possible. If you're ready to make a real difference, we want to hear from you!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

A Vacancy at University College London Hospitals NHS Foundation Trust.


An opportunity has arisen due to a member of the team going on maternity leave with our team. We are looking for an enthusiastic and compassionate Clinical / Counselling Psychologist or experienced CBT Therapist to join the UCLH Staff Psychology & Welfare Service (SPWS). SPWS is well-established within the Trust and the post-holder will join a friendly multi-disciplinary team of clinical and counselling psychologists, psychotherapists, counsellors and mediators.

This is an exciting and critically important time to work in this area, helping to support our diverse hospital workforce to cope with the impact of, and recover from the pandemic as well as the ongoing nature of healthcare work in acute hospital settings.

While this provision has been in place for over 20 years at UCLH, the demand for the service has risen considerably in recent years. The covid-19 pandemic has further increased the need for individual and team level staff support. The Staff Psychology Service continues to address these needs, offering prompt access to highly specialist assessment and a range of evidence-based psychological interventions for staff. It is also part of the wider recovery programme and long term health and wellbeing agenda at UCLH.

We work closely with our workforce colleagues in Staff Experience, Training & Development and alongside our Staff Networks to encourage long term and sustainable cultural change within the organisation. We aim to reduce stigma, increase engagement in self care and organisational support to help our staff thrive at work and in their personal lives. Our team is expanding in response to the psychosocial needs of staff emerging during the coronavirus pandemic and will aim to support the recovery of the organisation and staff following the pandemic based on our trauma informed stepped-care approach. The post-holder will offer individual and group sessions to UCLH staff both remotely and onsite, as well as a range of workshop and seminars on mental health and wellbeing.

Clinicians at UCLH are encouraged to actively engage in research and teaching as part of their roles to help develop services and share their clinical expertise and specialist knowledge across divisional services within the Trust, with London colleagues working in staff wellbeing, and nationally and internationally.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

This is role within the service requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams across the Trust. The post holder will also be required to provide training and supervision for trainees and assistant psychologists in the service. Supervision will be provided by an experienced Clinical Psychologist with line management by the Clinical Lead Consultant Clinical Psychologist.

Candidates must have completed post-graduate level training in Clinical or Counselling Psychology as accredited by the British Psychological Society, or British Psychological Society Statement of Equivalence, and be registered as practitioner psychologists with the HCPC.


Come and be a part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Sunday 8 Dec 2024

Proud member of the Disability Confident employer scheme

As Technical Manager you will be responsible for taking the lead across product and process development activities to meet the companies R&D / Marketing objectives, coordinating laboratory testing resources in line with ISO 9001:2000, CE Marking and other customer specific standards.

Technical Manager - Key Responsibilities

• Work with customers to develop new products and processes, advising choice of fabrics, specification enquiries, and properties.
• Co-ordinate internal and external non-conformances / complaints to ensure timely root cause analysis, corrective action and continuous improvement of manufacturing operations.
• Provide on time release documentation to customers in accordance with stated requirements
• Assist in the development of all employees in respect of quality management systems / standards & customer requirements.
• Issue experimental / temporary manufacturing instructions, organising and maintaining records of all trials undertaken.
• Take a key role in the Contract Review process.
• Review and prepare capital expenditure proposals for new equipment and improvements to manufacturing facilities.
• Provide data sheets, specifications, Health & Safety data sheets and other technical literature.
• Co-ordinate testing and trials of new products and processes which become available
• Ensure the company is up to date with patents and trademark renewals
• Arrange and supervise external testing as required.
• Assist with analysis, specifications, test methods and release queries in the laboratory.
• Co-ordinate and be involved in annual audits that are conducted by 3rd party organisations and customers for various products and processes.

Technical Manager - Experience Requirements

• Educated to Degree Level within a relevant technical discipline
• Previous experience of coordinating / managing Laboratory Testing activities
• Previous experience of Technical Textiles and/or fire, thermal or protective applications is essential

For further details on this exciting opportunity please contact Jason Wallis in the first instance

We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.

As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.

You will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

As part of the triumvirate leadership team, the post-holder will be responsible for ensuring the safe, high quality, efficient and financially sustainable delivery of all services within their portfolio.

The post holder will play a key role in actively managing the Scheduling Team and all processes that are associated with elective care patient pathways at The Royal London hospital including overseeing the boking of elective patients for POA clinics, ensuring timely resolution of DQ issues, and oversight of the SHDU bookings. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey before surgery, and on the day of surgery.

Key to this role is establishing and maintaining good working relationships with all services that have elective care programmes withing their portfolios.

The post-holder will be a key member of the leadership team in Theatres, Peri-operative Medicine and Critical Care, working collaboratively across a fast-paced, dynamic department. The candidate will be joining a friendly and ambitious team committed to triumvirate working, continuous improvement and high-quality patient care.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.


This advert closes on Tuesday 10 Dec 2024

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Reports to: Home Manager



This role could be for you if you have;

- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• A*-B or 9-5 in English and Maths at GCSE.
• Experience of working in a senior administrative role.
• Experience of minuting meetings and undertaking follow up actions.
• The ability to work with a variety of partners and key stakeholders in an effective manner.
• Strong interpersonal and team-working skills.

What the school offers its staff

About Star Salford Academy

Star Salford Academy is a 5-form entry mixed secondary school for 11 to 16 year olds, which opened in September 2023. Like all Star schools, Star Salford Academy has a leadership specialism.

We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

During its opening year, the school admitted an intake of 150 pupils in Year 7. We will continue to admit a new intake of Year 7 pupils at the beginning of each academic year.

Commitment to safeguarding

Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks. We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.

We have the opportunity for a person to join a team of 4 staff and 12 citizens with care and support needs. The role is a Senior Support Worker, supporting citizens who have enduring mental health diagnoses. The service is based in the Chorlton area and provides a service for 12 adults of all genders. You will be based within a supported accommodation with support and housing duties to oversee day to day.
The service is a property containing 12 flats, additional to this there are shared areas and a staff office and staff area for sleeping overnight/day use.
You will have a level of responsibility to manage rotas and staffing needs as they may arise. You will work with the Service Manager and Support Workers to ensure individual support is delivered as outlined in personal plans. You will provide direct supervision and observation to support staff in role as a senior support worker. You will have planned supervisions with your own line manager as well as access to training required to carry out and enhance your skills and knowledge. You will have allocated audit responsibility for areas such as but not exhaustive to, Health and Safety, incident reporting, safeguarding, service user outcomes.
You will work directly alongside individuals with trauma informed, recovery-focused approaches and values, enabling people to enjoy a fulfilling and valued lives, to participate in the community and to develop their abilities. You will contribute to the development of tenancy related housing skills and positive tenancy management.
We are seeking a motivated, enthusiastic, inclusive, organised and caring individual with forward-thinking qualities to support service users and support staff to achieve personal development and goals.
You will have the opportunity of working in partnership with agencies involved in peoples support and care planning. The successful applicant will be able to respond to unplanned change, to a fast-paced environment, with a positive and proactive attitude. The role will involve promoting the rights of service users with mental health needs to move on positively to greater independence with long term quality of life and good housing.
You will be expected to co-produce support plans with the service users that promote their choices and independence, paying particular attention to areas such as daily living skills, community outreach, and housing goals. You are likely to engage in a wide range of tasks and activities as part of your role. You must be willing to travel within the South Manchester area in order to provide support to our service users in their own accommodations.
This post is an ideal opportunity to contribute to the delivery of a high quality service, giving real job satisfaction as you assist people in defining and achieving their goals both service users and support staff you will work with. Experience of supervising others is desirable, support can be tailored during probation to develop as a supervisor of others. You will have consistent supervision and access to training to assist your learning and development.
Vacancy Reference Number: 82022
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme.

Job Title - Housing Officer
Location - London SE1
Contract - Temp
Hours - 37
Salary - PAYE - 20.88 - LTD - 24.93
Role summary -
As the Housing Officer, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders. This varied role will see you handling tenancy queries, enforcing tenancy conditions, supporting vulnerable residents, and collaborating with internal teams to deliver top-quality services. The position offers a blend of in-office and remote working, with flexible, hybrid arrangements.
Key Responsibilities:

• Responding to resident inquiries and handling tenancy-related assignments such as mutual exchanges and successions.
• Addressing breaches of tenancy agreements, working closely with internal teams to support residents and resolve issues.
• Ensuring timely action on fire risk assessments and managing void properties.
• Liaising with community safety teams to address concerns and lead on tenancy enforcement.
• Conducting tenancy visits and managing repairs or safeguarding issues.
• Maintaining accurate records and contributing to continuous improvement of service delivery.
• Participating in a paid emergency duty rota (one week every 8-10 weeks).

Candidate Profile:

• A relevant housing qualification or significant experience in housing management is desirable.
• Ability to work in a fast-paced, changing environment and manage multiple priorities.
• Strong interpersonal and relationship-building skills, with a focus on delivering high standards of customer service.
• A valid driver's license and access to a vehicle are essential for this role.
• Excellent communication and IT skills, with knowledge of Microsoft Word and Excel.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Income Officer
Location: London SE1
Salary: Circa £37,000 per annum
Contract: Permanent
Are you passionate about delivering excellent customer service and making a difference in the housing sector?
We are recruiting for an Income Customer Service Officer to join a housing provider. This is a fantastic opportunity to contribute to the financial well-being of residents and the success of the organisation.
About the Role
You will play a key part in managing rent accounts and housing-related debts. Your responsibilities will include:

• Proactively managing rent arrears in line with policies and procedures.
• Negotiating repayment agreements and taking corrective actions when agreements are not upheld.
• Supporting residents by referring them to welfare benefit and debt support services to maximize income.
• Preparing cases for court proceedings and representing the organisation in hearings when necessary.
• Identifying and supporting vulnerable residents through appropriate referrals.

About You
To succeed in this role, you will need:

• Knowledge of housing law, debt recovery, and welfare benefits.
• Experience in credit control or income collection within a customer service setting.
• A self-motivated approach with excellent organizational skills.
• Proven experience presenting cases in court and understanding of legal remedies.
• A commitment to delivering high-quality services to residents and stakeholders.

Why Join Us?
This organisation is committed to providing safe and affordable homes, alongside dependable local services. By joining their team, you will play a pivotal role in enhancing customer satisfaction and improving lives.
How to Apply:

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk