Total 421 Others level Customer Service job vacancies in Cardiff, CF15 7QQ

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Welsh-Speaking Receptionist (Band 3)

Location: Cardiff Central
Salary: Competitive
Contract Type: Temporary/Full-TimeBrook Street is seeking a dedicated and professional Welsh-speaking Receptionist to join our client's team in Cardiff Central. This is an exciting opportunity to be the first point of contact for visitors and clients, ensuring a welcoming and efficient reception experience.

Key Responsibilities:

• Greet and assist visitors in both Welsh and English, providing excellent customer service.
• Manage incoming calls and direct them to the appropriate departments.
• Handle administrative tasks, including scheduling appointments and maintaining the reception area.
• Process incoming and outgoing mail and packages.
• Assist with general inquiries and provide information about services.

Requirements:

• Fluency in Welsh and English is essential.
• Previous experience in a receptionist or administrative role is preferred.
• Strong communication skills and a friendly demeanor.
• Ability to multitask and work in a fast-paced environment.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor - Cardiff
Salary: £12.00 - £13.00 per hour | Hours: Monday to Friday, 08:40 - 17:00

We're looking for an enthusiastic and driven Customer Service Advisor to join our dynamic team in Cardiff! If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this role is perfect for you.

Key Responsibilities:

• Customer Engagement: Handle customer enquiries, providing helpful and friendly solutions.
• Service Excellence: Ensure each customer receives outstanding service with a positive, can-do attitude.
• Problem Solving: Address customer issues quickly and effectively, ensuring satisfaction.
• Team Collaboration: Work seamlessly with colleagues and other departments to resolve customer queries.
• Accurate Record Keeping: Maintain clear and precise customer records and documentation.
• Compliance: Adhere to company policies and data protection guidelines at all times.

Essential Skills:

• Proven experience in customer service with strong communication skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Problem-solving and decision-making skills.
• Team player with a friendly, professional demeanor.
• Good computer skills (Word, Excel) and an understanding of data protection.

Desirable Experience:

• Previous experience in a call centre or similar customer-facing role.
• A proactive attitude and a passion for helping others.
• Basic understanding of numeracy and maths.

If you're ready to make a difference in customer service and work in a supportive, fast-paced team, apply now to start your journey with us!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

The post holder will work as part of a team supporting the Wales Cancer Network within the NHS Wales Health Collaborative to deliver their programme of work. The Network has the responsibility to deliver an agreed programme of work within the wider Collaborative Programme. The post holder will support the Programme Manager in the administrative functionality, maintenance and oversight of specific streams of this work programme. Although this post will sit within the Cancer Network there may be a future requirement, in agreement with the post holder, to work across the Collaborative supporting other networks or programmes of work.

Are you an aspiring chef with experience in a fast-paced kitchen environment with an emphasis on fresh and seasonal produce? Looking for a rewarding career with excellent training and opportunities for development? Then join Care UK, a multi award winning care provider as a Chef.

The Role


Leading the team in the smooth running of the kitchen operation.
Develop nutritious and diet sensitive meals for residents and their requirements.
Menu design and planning.
Managing stock control and adhering to food cost guidelines.
Ensure compliance with both Food Safety and Health and Safety in the kitchen.
Training, supervising, and developing a team to help them make the most of their potential.


Some of our benefits by joining the Care UK family


Alternate weekend and social working hours
Bank Holiday Pay Enhancements* (*where applicable)
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support
Wagestream- access your wages at any


Career Development

We have our own Catering Academy to provide excellent training and induction programs for all new Catering Staff and we will give you all that’s needed to have a successful career as a Chef with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Service Advisor

- Starting salary up to £30,896 per annum per annum.
- Access to a commitment bonus of £600 per annum + a profit shared bonus + commission of selling service contracts
- 40 hours per week between the hours of 7:00am-6:00pm Monday to Friday with 1 in 3 Saturdays 8:00am-1:00pm.

We are currently advertising on behalf of an Automotive franchise approved commercial vehicle dealership who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Cardiff area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £30,896 with an OTE £32,896.

To apply for this Service Advisor position, please forward your CV to Harry Woodcock quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Gas Service Engineers are needed in Cardiff

Our client is one of the UK's largest companies in the industry who are now looking for additional engineers to join their Gas Engineering team

Gas Service Engineers are needed for South Wales

£22.41 per job (if engineers have their own Vehicle and kit) + lots of jobs available

£19.05 per job (if engineers will have the Vehicle and kit supplied by our client)+ lots of jobs available

Engineers can expect to complete 40 to 50 services per week

Our client will supply gas safe cover

The work is long term with view to permanent if candidates would like this option after 13 weeks have been completed.

There is a very competitive salary and benefits package if you are permanent after the 13 week probation.

Very good company to work for

Ideally you will have your van and kit but our client could look at supplying one

Immediate starts available

Please send a CV ASAP to mark@ppmrecruit.com to apply or call PPM on 01214508950

Your new company
I am currently recruiting for a Network Support Analyst to join my public sector client on a permanent basis to be part of the team supporting the design and implementation of the ICT Network Infrastructure including Security and extensive Wi-Fi estate. The role requires 4 days a week on site and involves travelling to various offices. Costs of travelling to offices outside the base will be paid back in mileage.
Your new role
You will be responsible for taking a senior role within a team of Network Support Analysts and technicians and for utilising all available resources to ensure fulfilment of the service level agreements. Additionally, you will be undertaking the technical tasks required in providing a comprehensive Network, Security (Firewalls) and Wi-Fi based hardware/software support.
As a senior member of staff, you will also play a huge part in maintaining the professional image of ICT services. Interaction with staff at all levels will be of the utmost importance.
What you'll need to succeed
-Advanced Security knowledge with a proven track record of supporting Enterprise Data Centre firewall infrastructure
-Infrastructure design with specialist knowledge of Routing, Switching and Security & Cisco ASA Firewalls with Fire Power
-Understanding all related areas of IT and communications such as TCP/IP, HCP/IPAM, DNS, proxy servers, web browsers, databases and external gateways.
-Technical knowledge of VOIP
-Cisco/Aerohive Wi-Fi
-Windows OS / Cisco IOS, Cisco Prime, Cisco DNA, Cisco ISE, Cisco SDA

Desirable;
-CCNA (R&S), CCNA (WiFUND), CCNA (Security), CWTS/CWNA/CWNP, ACWA/AWCWP, ITIL V3 Foundation
What you'll get in return
-Annual salary review with a predictable pay progression scale depending on performance
-35 days annual leave including bank holidays, rising to 37 after 5 years, and 41 after 10 years
-The option to buy or sell holiday
-Generous NHS Pension - 20% employer contribution
-Access to a range of lease cars through a salary sacrifice scheme
-Hundreds of discounts available at a range of outlets

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Administrator
Salary banding: £21,840
Location: Itec House, CF11 8TT (On-site).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact
• Obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
• Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
• Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
• Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
• To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
• Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
• Meeting Key Performance Indicators in relation to your role
• Updating information digitally in a timely manner.
• Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
• To support with audit preparation on a regular basis
What are we looking for?
Essential
• Administrative experience
• Previous experience of working in a target driven environment.
• Attention to detail
• Excellent communication and Interpersonal skills
• Good Organisational skills
• IT literate
Desirable
• Customer Service Experience
• Experience within the training industry
• Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
• Information Advice Guidance IAG Qualification
• Ability to speak Welsh.
• Experience of work-based learning.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Internal Quality Assurer in Health and Social Care
Salary banding: £30,000 to £35,000
Location: Cardiff, CF11 8TT (Hybrid, working 2-3 days in the office).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
We are looking to recruit an Internal Quality Assurer who will lead, motivate, and develop a team of assessors to enhance the quality of delivery across all learning programs. The goal is to ensure high standards of teaching, learning, and assessment for all learners.
Our apprenticeship program provides learners with hands-on training and theoretical knowledge in working with Children and Young People, equipping them with essential skills for a successful career in the industry.
Your impact
• Motivate and develop a team of Assessors to ensure learners have a positive learning experience and that KPIs are consistently met.
• Develop the team of Assessors to improve the quality of delivery across all learning programs.
• Manage sampling and verification activities to support the progression and achievement of learners.
• Ensure all IQA activities meet the needs of learners and exceed the requirements of Awarding Organisations, Welsh Government, Estyn, and Itec.
• Oversee an ongoing cycle of standardisation meetings for Assessors to share best practices across all sectors.
• Manage delivery models and resources to ensure a consistent and standardised approach to delivery.
• Ensure literacy and numeracy are integrated throughout the learning program.
• Ensure Assessors embed cross-cutting themes such as Safeguarding/Prevent, ESDGC, Welsh Language and Culture, Equality & Diversity, and Health & Safety/Well-being.
• Prepare clear and well-written IQA reports, with sufficient detail to support and improve performance.
• Participate in and/or manage EQA visits, ensuring the visit schedule is adhered to and all requested portfolios meet the required standards for a positive outcome.
• Plan, manage, and complete IQA observations of Assessors to ensure the IQA strategy is effectively implemented.

What are we looking for?
Essential
• Assessor and IQA qualification
• Relevant occupational competence
• Experience of delivering training and support
• Full driving licence with use of own vehicle
• Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
Desirable
• Experience and a proven track record of leading a team of IQAs
• Experience of co-ordinating EQA visits
• Been actively involved in an Estyn Inspection

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Position: Executive Assistant

Location: Hybrid (2 days in office, 3 days remote)

Salary: £28,800

About the Role

We are seeking an experienced and organised Executive Assistant to support a director who operates across three sites. This role involves heavy taking minutes during meetings, diary management and liaising with key stakeholders.

Key Responsibilities

Minute Taking: Accurately record minutes during meetings and distribute them to relevant parties.

Diary Management: Efficiently manage the Director's schedule across multiple locations.

Report Preparation: Prepare monthly and quarterly reports, highlighting key discussions and actions.

GDPR Compliance: Ensure all activities adhere to GDPR regulations.

Stakeholder Liaison: Communicate effectively with various stakeholders and manage high-volume inbox with professionalism and efficiency.

Experience:

Must be a confident minute taker with at least 1 year experience!

Ability to work independently at a Board level, supporting an Executive Director.

Proven experience in diary management.

Strong understanding of GDPR compliance.

Excellent organisational skills and attention to detail.

Why Join Us?

As part of a small team of five Executive Assistants, you will play a crucial role in supporting our Executive Management Team. This position offers a unique opportunity to provide business support while enjoying the flexibility of a hybrid work environment. If you are looking for a rewarding position that allows you to contribute meaningfully, we would love to hear from you!

Please contact Shannon for more information 02921509900 - 3 For Shannon

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac