Total 132 manufacturing engineer job vacancies in Customer Service category in City of London, London, w12 8DE

Job Description:

We are seeking a highly skilled and motivated ICT Support Engineer to join our dynamic IT team. As an ICT Support Engineer, you will play a key role in providing technical support and troubleshooting assistance to our internal staff and customers. The ideal candidate should have a minimum of 2 years of relevant experience in ICT support and hold a bachelor's degree or equivalent qualification in a related field.

Responsibilities:
• Provide technical support and troubleshooting assistance to internal staff and customers regarding ICT systems, hardware, and software.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Install, configure, and maintain ICT equipment, including computers, printers, servers, and networking devices.
• Collaborate with cross-functional teams to implement and maintain ICT infrastructure, systems, and services.
• Document and update technical procedures, guidelines, and knowledge base articles.
• Assist in the development and execution of IT projects and initiatives.
• Ensure compliance with IT security policies and procedures.
• Stay up-to-date with emerging technologies and industry trends.

Requirements:
• Bachelor's degree or equivalent qualification in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in ICT support or a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with Windows and Mac operating systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.


Permanent Residents (PR), Australian / Citizens are eligible to apply Job Type: Full-time Salary: $80,000 to $120,000 per year + Super. Job Types: Full-time, Permanent

Principal Accountabilities: 

• Install and maintain Polarion, 3DS, Jama, R4J or other requirements management system on the existing infrastructure.
• Understand business requirements for access to real-time data via Polarion Reports.
• Design and develop live-page reports in Polarion
• Pro-active support Engineers with Polarion reports usage, traceability reports, requirements management
• Coach the reports creation according best practices, tool performance and aSPICE compliant.
• Offer online training for Engineering staff regarding Polarion configuration & usage.
• Understand & drive end-to-end architecture for optimal performance of Reports system
• Be the gatekeeper for required changes in the reports, with respect to corporate compliance to standard.
• Explore technologies/solutions for continuous improvements; prime Interface communication the vendor
• Be the main point of contact for Polarion reports and their usage

Key Performance Measures:

• Tool uptime and performance of the service
• Scalable architecture of new tool, with a ‘state-of-the-art’ level of security
• Business needs are properly acknowledged, managed and implemented.
• Regular training sessions for the new users of the service, and increased number of users of the tool.
• Ablility and willingness to learn new skills over time which are required for the job
• Integrate into the existing team and be a team player

You are going to be part of an interesting pipeline of high-visibility projects
We are one of Australia?s most advanced big data operations teams
Together we will deliver ETL solutions for highly critical platforms in the Chief Data Office

Do work that matters
We're building tomorrow?s bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank. Envisioning new technologies that are still waiting to be invented and reimagining products that support our customers and help build a brighter future for Australia.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about ... Click here to view more detail / apply for MLOPS Support Engineer

IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF IT EXPERIENCE CONSIDERED

As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.


SALARY: up to £32,000 per annum (depending on experience) + Benefits (see below)

LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home

JOB TYPE: Full-Time, Permanent


ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did.

Get more than 20 correct is considered good, more the 25 is the pass-mark, and only a select few have scored 30! Wishing you the best of luck with it.


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets.

Working as IT Support Engineer / Service Desk Analyst / IT Technician you will support prestigious businesses around Microsoft Cloud / Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with.

As an IT Support Engineer / Service Desk Analyst / IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”). You should also be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues.


DUTIES

Depending on your level of experience your duties as an IT Support Engineer / Service Desk Analyst / IT Technician will include:

• Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function

• Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

• Demonstrate you can switch focus between activities to deal with competing demands/call volume

• Manage your time effectively to achieve the best productivity during your working time

• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed

• Provide users with regular updates via telephone and the service management platform (ServiceNow)

• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

• Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction


CANDIDATE REQUIREMENTS

• Previous experience working on an IT Help Desk supporting users

• Microsoft Terminal services/RDS

• Microsoft Windows 10/11

• Microsoft 365 including Intune and Autopilot

• Active Directory

• Azure Active Directory

• DNS and DHCP

• Excellent customer service, communication and interpersonal skills

• Excellent English written and oral communication skills


DESIRABLE (Nice to Have)

• ITIL v3/v4 Foundation Certification

• Experience of working in a structured, ITIL environment

• Experience of working towards specific SLAs

• Experience of working with high volume calls, to specific SLAs

• Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes

• Experience working within a Managed Service Provider (MSP)

• PTRG monitoring or infrastructure monitoring toolsets

• Windows Server Administration


BENEFITS

• Annual Salary up to £32,000 per annum

• Working in an inclusive environment

• Industry renowned training / certifications (sponsored by the company)

• Wide range of company benefits

• Based in Central London

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday

And more!


APPLY TODAY…

Once you apply you will be taken to complete an Online Technical Test please give yourself time to complete this. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12836

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in City of London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

First Line | 1st Line | Second Line | 2nd Line | Help Desk | Helpdesk | IT Technical Support

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.
We are currently seeking to recruit a Senior Support Engineer to manage and deliver technical solutions to the Colliers Australian Engineering and Design team. This newly created role will play a crucial part in supporting our rapidly expanding E&D business across Australia. Reporting to the IT Infrastructure Manager, your focus areas will include network, infrastructure, applications, cloud technologies, and security. Additionally, the role involves performing regular audits, ensuring compliance, and collaborating with the service desk and service line representatives to ensure applications are fit for purpose and running smoothly.
Key responsibilities

Recommend improvements to existing applications and prepare proposals for new software development projects.
Manage E & D technical support and coordinate resolutions with E & D National System.
Monitor and
... Click here to view more detail / apply for Senior Support Engineer

12 Month Fixed Term Contract

Location - London/South London region

Salary - Competitive

Are you an experienced Field Service Engineer looking for a new opportunity? If you're looking to progress your career, contribute your experience and add value to the Meditech division of a major global company, then this is the right opportunity for you!

You will provide technical services and support to customers and colleagues regarding products and solutions. Capable of diagnosing and resolving complex technical issues, whilst being focused on and fulfilling the customer's requirements and expectations.

Role Responsibilities:

• Repairing, installing, and servicing medical technology equipment and software solutions
• Accurately diagnosing and resolving technical issues relating to equipment and software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
• Providing technical support to colleagues and customers
• Supporting product / solution lifecycle management from site survey through to decommissioning
• Product and software modifications, updates, FCA's etc
• Able to travel and stay away, to ensure works are carried out in the most efficient way
• Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
• Manage appropriate car boot stock effectively, to help reduce Mean Time to Repair (MTTR) and First Time Fix Rate (FTFR)

Your experience & qualifications:

Essential:

• Technical Apprenticeship completed or
• HNC or higher in technical qualification such as electronics, engineering, IT or scientific qualification
• Full UK driving license
• Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training

Desirable:

• HND or above or equivalent in a technical qualification; mechatronics; electronics, engineering, physics or computing

Next Steps:

If you believe that you are a good fit for the Field Service Engineer position, submit your CV now. We are more than happy to answer queries and help you with your journey.

11th November,
Join an expanding and successful Managed IT Solutions provider. We are seeking an experienced Senior Level 3 Technical Engineer to join and oversee our ever-expanding Managed Services Team. About the role: You will be joining and overseeing a team of motivated, skilled technicians to provide a high level of support to our client base who are spread up and down the coast. This position will mostly encompass providing support and management which travel (1-3 hours) will be required.

Desirable personal attributes include working cohesively within a fast-paced team, as well as the ability to manage your own workload whilst meeting the needs of clients in an ever-changing IT landscape.
Successful applicants will be highly motivated with an analytical approach to problem solving. Staying up to date with the latest technologies through ongoing study is a requirement of this position.
Additional support will be

... Click here to view more detail / apply for Senior Level 3 Managed Services ICT Support Engineer

We are a leading firm in risk, compliance, investigations, and monitoring, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience. We help clients navigate complex financial regulatory landscapes and manage risks effectively.

Role Overview:
We are looking for a dynamic and motivated Helpdesk Engineer to join our IT team in London. This role is perfect for someone who is team-oriented and thrives in a fast-paced setting.

Responsibilities:

• Onboard and off-board employees and contractors according to specific procedures.
• Set up computers, monitors, and thin terminals.
• Provide desk-side support to resolve user issues and requests.
• Support workstations, laptops, and mobile devices.
• Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
• Manage users, security groups, and computers through Active Directory.
• Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
• Maintain inventory of IT-related equipment.
• Participate in ad-hoc projects.

Requirements:

• Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
• At least one year of IT and desktop support experience.
• Proficiency with Office 365.
• Experience supporting Windows, iOS, and Android devices.
• Strong customer service skills, preferably in a high-volume support environment.
• Solid understanding of Help Desk operations and processes.
• Preferred certifications: A+, Network+, MCP, MCSA, CCNA.
• Knowledge of DHCP, TCP/IP, and DNS.
• Experience with Active Directory management.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Field Service Engineer required to join an existing maintenance, fault-finding and installation team servicing the fire and security industry.
You will have electrical wiring skills ideally as a time served Electrician and a methodical approach to fault finding ideally with a demonstrated history of working in the security or fire industry.

Skills
Enterprise access and intrusion detection systems.
Security Infrastructure.
CCTV.
Intruder Alarms.
Access Control.

Responsibilities
Electronic security system maintenance, troubleshoot, test and repair.
Cabling, Technical Support, Physical Security and IP CCTV.
Electrical and Electronics Engineering across security systems.

Phillip Riley are seeking ICT Support & Test Engineer.

Fantastic Location and working environment.

We are on the lookout for an excellent and passionate ICT Support & Test Engineer person to aid the business project rollout period. You will be required to jump straight in and assist the business.

The role:

Undertaking inspections, and analysing and reviewing systems, data and documentation

Advise on revision and updated plans and improvements to meet standard and policy requirements
Managing control , access and reporting on these
Testing, diagnosing and resolving system problems and user challenges.
developing and providing technical documentation and training across ICT Systems
System Review and providing management reports on upgrades, system limitations and future proofing strategies
About you:

2 years proven experience in a Support Engineering or highly related field
Experience in a busy IT environment
Excellent communication skills
Problem solving and Analytical skills
Technical experience - In depth experience supporting different operating systems
A passion for quality customer service & team player!
Only shortlisted candidates will be contacted.

Salary $87,500 - $107,500 + Super

Job Type: Full-time

At Draeger we believe in our people & their potential.  We also believe in life saving technology. 
Joining us, provides you with the opportunity to make a real difference to the lives of our community; and in return we want to empower and help you grow. 
We are global, innovative, cutting edge and loved by our customers.  At the same time, we proudly honour and stand by our down to earth, authentic and relaxed culture. 
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. 
What You Can Expect - The Opportunity 
The purpose of this position is to perform safety & performance testing, installations, maintenance, and repairs of Draeger medical devices located predominantly at customer sites or within the workshop environment to meet customer and service agreement requirements
Responsibilities include:
? Timely and effective response to ... Click here to view more detail / apply for Field Service Engineer

The Role
Service Engineer for a leading supplier of medical gas equipment is seeking a Field Service Engineer to assist us with their all-inclusive medical gas planning, design, maintenance and installation service.

We will consider Mechanically biased engineers with some elctrical skills. Potentially you will be ex forces maybe have some experience with compressors, generators, vacuum pumps etc.

The successful applicant will be involved in preventative and reactive maintenance, playing a key role in service delivery and improvements. This is a customer-focused role, where the successful applicant will service and maintain a wide variety of medical gas plant and equipment within NHS and private hospitals across the region.

The key responsibilities of a Field Service Engineer include, but are not limited to:
* Working in accordance with industry standards and hospital requirements.
* Performing service, repair, PPM checks, tests and inspections of Medical Gas equipment such as Air-Compressors, Vacuum Pumps, Alarm Panels and hospital ward gas outlets.
* Reporting any major issues that may/will affect medical gas supply.
* Submitting job summary and maintenance reports.
* Maintaining van stocks.
* Be part of out of hours on call rota team (1 day during the week and 1 weekend in 5).

The Company
The company is a leading supplier of medical gas systems, Compressors and associated equipment.

Benefits:
£34,000 - £39,000 basic
Car or Van
On call allowance
Enhanced pension 5% +10%
% of commission
Bonus scheme
Life Assurance Private Medical
Training
OTE £60,000

Working with NHS Hospital Trusts and the private sector across the UK, designing, installing and maintaining a wide range of medical gas systems, the company offers services including installation, maintenance and consultancy.

The Person
The key skills and qualities of a Service Engineer
* Experience working with Electro-Mechanical systems.
* Competent Person (MGPS) status will be an advantage.
* Working for the NHS or hospital environment is a plus, with a proactive approach to health and safety.
If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more

Suitable candidates should apply immediately or by calling our Managing Consultant for this vacancy - Matt Hayes on 01275 371981 or by sending your CV directly to them at matth@hunterselection.co.uk
We regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK.

Medical gas air handling compressors compressor gas pump generator pumps compress mechanical electrical engineer engineering service engineer hydraulics pneumatics mobile install

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

The IT Support Engineer will be providing end user support, managing infrastructure, deploying Microsoft 365, and upholding cybersecurity standards.

Permanent Full Time
Technical Projects and BAU
Welcoming and Supportive Team Culture

The Company: A trusted and respected IT Managed Service Provider based in The Hills District (North West Sydney), dedicated to delivering innovative IT solutions and exceptional service to their diverse clients. 
The Position: We are seeking a dedicated Level 1-2 Support Engineer to join a high performing team. This role is ideal for someone passionate about providing IT support, maintaining infrastructure, and embracing opportunities for professional growth. You will be instrumental in ensuring smooth operations, maintaining cybersecurity standards, and supporting end users efficiently.
Key Responsibilities:

Deliver prompt and effective support to end users, ensuring their IT issues are resolved efficiently.
Oversee infrastructure and server maintenance

... Click here to view more detail / apply for IT Support Engineer ? Microsoft 365 | Cyber Security

Job description
Level 2 Support Engineer
* Up to $85k plus super
* Castle Hill location
* Hybrid/ wfh
  
TheDriveGroup are currently partnered with a growing MSP, who are looking to add to their service desk team, due to client growth.
  
This role is a mix between office and onsite, and after probation there is a wfh option.
About the role:


You will be working across the Level 2 escalations that includes; Supporting Endpoints, Servers and Networks. Configure, troubleshoot and remediate issues with firewalls, network switches, virtual infrastructure and more. Remote support of servers, desktops, applications, and cloud services in Microsoft-based environments.
What you need:


3 years Experience in a MSP environment - MUST
Office 365, Azure AD, and Intune experience
Windows Server - install, config, maintain etc
Networking experience;


... Click here to view more detail / apply for Level 2 Support Engineer

Graduate Field Service Engineer

We are seeking enthusiastic recent graduates for the role of Field Service Engineer. This exciting position offers the opportunity to provide technical support and expertise in the dynamic healthcare sector, focusing on cutting-edge medical devices and technologies. Key responsibilities include:

Salary: £31,000 base salary, £5800 car allowance, up to £9300 (10%) annual bonus (performance based)

Contract type: 12 months rolling with the aim of going permanent

Hours: Monday - Friday 8:30am - 5:00pm

Key Accountabilities:

• Technical Expertise: Stay informed about the latest developments in therapies and technologies relevant to your division, as well as understanding the broader healthcare market.
• Support and Assistance: Offer technical support and assistance to sales teams, physicians, and healthcare professionals across the country.
• Incident Monitoring: Assist in monitoring and reporting product incidents, supporting product marketing and managers.
• Product Development: Provide support for product development programs when required.
• Competitor Analysis: Analyze competitor products to provide insights and maintain the marketing database.
• Market Penetration: Promote product lines, help establish new accounts, and provide technical support to sales and customers.
• Exhibition Participation: Present products and handle technical questions at exhibitions.
• Product Training: Train users on the application of new products within the division.

Competencies:

• Product Knowledge: Have an in-depth understanding of the products and their capabilities.
• Continuous Learning: Regularly update your knowledge of current and new products and technologies.
• Networking: Collaborate with engineering specialists to share best practices and technical insights, enhancing personal expertise and adding value to the company.

Knowledge of the Healthcare Market:

• Market Awareness: Keep up-to-date with healthcare market trends to ensure compliance with clinical, quality, regulatory, and legislative requirements.
• Promotional Activities: Conduct effective promotional activities.

Support for Procedures and Follow-up:

• Technical Support: Provide primary technical support during medical procedures involving the products.
• Compliance: Ensure adherence to clinical practices and standards in healthcare establishments.

Self-Management and Development:

• Ethical Operations: Operate ethically, focusing on clinical objectives and protecting company resources.
• Feedback and Coaching: Encourage and respond positively to feedback for continuous improvement.

Communication Skills:

• Effective Communication: Develop strong written and oral communication skills to explain technical issues clearly.
• Assertiveness: Display assertiveness and emotional control to interact effectively with medical professionals.

Compliance and Quality:

• Standards Adherence: Comply with technical and clinical standards, quality regulations, and legal requirements.
• Incident Reporting: Support the reporting of adverse events affecting products.

Education & Competencies:

• Degree: A B.S. degree in Engineering or related Sciences, with a focus on medical devices, is preferred.
• Experience: Experience in electrophysiology or cardiac rhythm management is ideal.
• Communication Skills: Strong verbal and written communication skills.
• Travel: Willingness to travel at least 70% of the time.
• Clinical Knowledge: Familiarity with cath lab and operating room procedures and protocols, as well as strong knowledge of cardiac anatomy and physiology.
• Technical Skills: Experience with programmable medical devices and software-based medical systems.
• Sales Knowledge: Understanding of the sales process for capital equipment in hospitals.
• Clinical Studies: Experience in managing and supporting post-market approval clinical studies.
• PC Skills: Proficient in MS Word, MS Excel, PowerPoint, and Email.
• Team Player: Excellent interpersonal skills, team spirit, good presentation and training skills, and results-oriented.

This job is ideal for a motivated individual looking to work in a dynamic and technical role within the healthcare sector, providing critical

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.