Total 9 corporate legal executive job vacancies in Customer Service category in Mumbai, Maharashtra

EXPECTED RESULTS

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out, F&B and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
•  Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
• Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure.
• Assist, as required calls for reservations following hotel standard.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Control room inventory and assign room per guest needs.
• Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
• Responsible for providing courteous and competent services to the guests.

EXPECTED RESULTS

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out, F&B and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
•  Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
• Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure.
• Assist, as required calls for reservations following hotel standard.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Control room inventory and assign room per guest needs.
• Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
• Responsible for providing courteous and competent services to the guests.

Position Title: Customer Service Executive

Reporting to: Sr. Manager SCM

Location:       Nerul- Corporate Office

Objective

To service the customers of the assigned Business Unit and order management

Main Tasks

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
• Capture customer expectations / requirement and feedback to business
• Provide order status report and monitor customers’ order placement against sales order
• Capture market intelligence from daily interaction with customers and share with the business as appropriate
• Ensure all discount approval emails saved in SAP orders
• Ensure to meet & fulfil all requirements of Audits
• Support implementation of business rules related to customer order management process
• Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

Functional/ Technical Competencies

• Graduate in any stream, MBA / PGDM preferred
• Certification on Supply Chain like APICS etc. will be an added advantage
• Good communication skills
• Well versed with SAP Order To Cash (OTC) processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service excellence competencies
• Ability to collaborate within and outside the team for servicing the customers

Competencies

• Demonstrate Customer Focus
• Collaborate for Achievement
• Communicate Effectively
• Develop Self and Others

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 3 to 5 years’ experience in Customer Service. Basic & Advanced Excel skill is mandatory. Good in Data Analytics preferred.

Position Title: Customer Service Officer

Reporting to: Sr. Manager Customer Service

Location:       Nerul- Corporate Office

Objective

To service the customers of the assigned Business Unit and order management

Main Tasks

• Perform Sales and Delivery Order Management tasks
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
• Manage Master Data maintenance process to ensure effective order management
• Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
• Capture customer expectations / requirement and feedback to business
• Provide order status report and monitor customers’ order placement against sales order
• Capture market intelligence from daily interaction with customers and share with the business as appropriate
• Ensure all discount approval emails saved in SAP orders
• Ensure to meet & fulfil all requirements of Audits
• Support implementation of business rules related to customer order management process
• Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

Functional/ Technical Competencies

• Graduate in any stream, MBA / PGDM preferred
• Certification on Supply Chain like APICS etc. will be an added advantage
• Good communication skills
• Well versed with SAP Order To Cash (OTC) processes
• Good understanding of the products/services of relevant business segments
• Good knowledge of the business processes
• Service excellence competencies
• Ability to collaborate within and outside the team for servicing the customers

Competencies

• Demonstrate Customer Focus
• Collaborate for Achievement
• Communicate Effectively
• Develop Self and Others

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 1 to 3 years’ experience in Customer Service. Basic & Advanced Excel skill is mandatory. Good in Data Analytics preferred.

We are seeking a dedicated Royal Service (Operator) Executive to join our prestigious Royal Service team at Fairmont Mumbai. As the first point of contact for our guests, you will be responsible for supervising personalized and efficient service through telephone communications, ensuring that every guest interaction reflects the highest standards of hospitality.

Key Responsibilities:

• Telephone Operations: Handle incoming calls promptly and professionally, providing courteous assistance to guests and efficiently addressing their inquiries, requests, and concerns.
• Guest Assistance: Serve as a central point of contact for guests, offering personalized recommendations, arranging services, and ensuring that all guest requests are met with promptness and attention to detail.
• Room Service Coordination: Coordinate room service orders, ensuring accuracy and timeliness in delivery while maintaining clear communication with kitchen and service staff.
• Royal Service Coordination: Facilitate requests and services for VIP and special guests, ensuring that their needs and preferences are met with the utmost care and attention to detail.
• Problem Resolution: Act as a problem solver for guests, addressing any issues or concerns with empathy and professionalism, and escalating matters as necessary to ensure swift resolution.
• Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations to enhance their stay experience.
• Guest Communication: Maintain clear and open communication with guests, colleagues, and other departments, ensuring seamless coordination and execution of guest requests.
• Administrative Tasks: Assist with administrative duties such as logging guest requests, updating guest profiles, and maintaining accurate records of communications and transactions.
• Service Excellence: Strive to exceed guest expectations by delivering personalized service and anticipating their needs throughout their interactions with Royal Service.

Job title:

Job Description:

To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation 
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

,

Time Type:

Contract Type:

Job Details-Responsibility:-

● Perform call monitoring and develop process improvements to improve the quality

and effectiveness of calls when required.

● Provide feedback to associates regarding the call cycle and catered leads.

● Work with supervisors and management to ensure that all the Customer Experience

professionals are meeting the quality standards.

● Create reports documenting errors and issues for fixing.

● Coordinate and facilitate call calibration sessions.

● Participate in designing call monitoring formats and provide trend data to the

management team.

● Conduct Hygiene checks and Root cause analysis.

Qualifications and Skill Sets:-

● Minimum Bachelor's Degree.

● Minimum 2 yrs of experience as a Quality Auditor/Analyst.

● Should be well versed with G-Suite and Microsoft Excel.

● Should have excellent communication skills.

Graduate

Kindly find the Job Description

Designation - Digital Acquisition Executive/ DIY/ Assistant Manager

 Responsibilities -

·  Contact potential customers to inform them about the account using scripts

·  Answer questions about products or the company

·  Ask questions to understand customer requirements and close sales

·  Enter and update customer information in the system database

·  Take and process orders in an accurate manner

·  Handle grievances to preserve the company’s reputation

·  Go the extra mile to meet sales quota and facilitate future sales

·  Keep records of calls and sales and note useful information

 Responsibilities -

·  Contact potential customers to inform them about the account using scripts

·  Answer questions about products or the company

·  Ask questions to understand customer requirements and close sales

·  Enter and update customer information in the system database

·  Take and process orders in an accurate manner

·  Handle grievances to preserve the company’s reputation

·  Go the extra mile to meet sales quota and facilitate future sales

·  Keep records of calls and sales and note useful information

Job description

Dear Candidates,

Job Opening For IT Helpdesk Executive For Mumbai Nariman Point

Designation / Position-IT Helpdesk Executive

No. of Openings-01

SOW Signed Skills JD attached - Call logging, call assigning

Take Home Salary Range / Net Salary-24k net

CTC Range-28k Ctc

Project Name- DSP Mutual Fund

Job Location (Exact)-Nariman Point

Permanent/Contractual Job-Permanent

Experience Range-3 to 4 Years Experience

Gender Preference-Female Only

Shift Timings- Rotational Shifts

Specific Education Qualification (if any)-Graduate

Mandatory Certification (If any)

Notice period range-30 days

Age Criteria range -30

Travelling Conveyance (If any) NA

JOB DESCRIPTION -

• Handling client user query on mail and phone

• Can able call log and assign calls to engineer

• Can be able to work on ticketing tools like service now ,Synergy , Remedy etc

• Preparing and Maintaining daily, weekly ,or Monthly call reports and sharing in front of management

• Good Knowledge of taking remote client user system and solving fir first-levelst level calls

If anyone interested so please share with me your CV to yasmin@aforeserve.co.in or call 8451980441

Warm Regards,

Yasmin Shaikh

HR Executive

+91 8451980441

www.aforeserve.co.in

Aforeserve.Com.Ltd

Sagar Tech Plaza, B wing 8th Flr

Office No-811, Andheri Kurla Rd,

Near Sakinaka Junction, Sakinaka Mumbai 400072

IT helpdesk,asset coordinator