Total 31 job vacancies by UHCW NHS Trust

The purpose of this post is to support the development and delivery of a comprehensive staff engagement plan aimed at enhancing outcomes and experiences for Trust staff. This includes supporting the annual NHS Staff Survey and quarterly People Pulse Survey, ensuring ongoing data collection, analysis and reporting that will inform meaningful demonstrable initiatives.

This role involves working collaboratively with teams across the organisation to promote and strengthen staff engagement. This involves actively communicating and sharing best practices, as well as supporting the use of engagement tools and platforms. A compassionate and respectful approach is key, with an emphasis on addressing individual needs and signposting to appropriate resources when necessary.

The post holder will also support multiple People Support (Engagement, EDI, Wellbeing) projects, working closely with various internal and external stakeholders that contribute to the overall strategic aims of the People Strategy.

Please be advised there is a proposed interview date of 17th December 2024.

Support the programme of work linked to the Trust's participation in the annual Staff Survey.

Analyse staff feedback to share with suitable audiences, contributing to the development, implementation and monitoring of subsequent action plans to improve the experiences of staff working within the Trust.

Champion staff engagement approaches in all Clinical Groups and disciplines across the Trust, inspiring and empowering leadership teams to understand the value of supporting staff wellbeing and promoting positive staff engagement practices.

Plan and co-ordinate staff engagement programmes, such as a new recognition programme and implementation of a range of staff voice tools.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Administrative Responsibilities

Undertake administrative tasks in relation to own work and as requested e.g. taking telephone calls, collating and analysing data, filing and photocopying.

Use Microsoft Office Applications daily.

Responsibility for Information & Information systems

Record information required for reporting or statistical purposes in an accurate and timely manner.

Responsibility for Planning/Organising & Strategic/Business Development

Organise own day to day tasks.

Lead in the planning, facilitation and evaluation of a broad range of activities including learning events, workshops, presentations, support sessions and poster displays. To proactively promote a rolling programme of ‘People Support’ initiatives in accordance with national calendars, working collaboratively with communications to achieve this.

Service Development, Project Management

Evaluate current ways of working and takes action to effect improvements.

Participate in Quality Improvement Initiatives or events in relation to staff and engagement.

For further details please see the attached job description.


This advert closes on Friday 6 Dec 2024

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


An exciting opportunity has arisen to join the Emergency Medicine Group as an Operational Support Manager.

This is a great opportunity for those wishing to join a fast paced and forward thinking group, supporting the achievement of key performance indicators and further developments.

The post holder will need to have management experience, be a highly visible and credible manager and have strong leadership qualities. A focus on ensuring the development and provision of a comprehensive, high quality, patient centered services. The candidate will need to have excellent interpersonal skills allowing them to work closely with Administrative, Senior Management and Clinical Teams etc.

Please be advised that interviews are scheduled for 17th December 2024.

Main duties of the job

This post is to support with the management of the department key performance indicators including:
• Ambulance Handover Delays – 15 and 0 minutes
• 12 hours from decision to admit to patients being moved from ED
• Supporting the improvements within the 4 hour target within the department



The role is primarily a liaison role between the Acute & Emergency Medicine Group, the managers of the day of the other clinical groups and the site management team to ensure the smooth operation of the department.

The other key function of the role will be targeted to support development projects across the Emergency medicine footprint as defined by the senior operational team.

You will need to be resilient, confident & possess skills that will enable you to understand the service: you will be creative in your approach to problem solving and have an ability to think differently.

This role is being advertised as a developmental opportunity for someone wanting to start their career in operational management. You will join the team with a clear plan to develop to a Band 7 Operations and Performance Manager over an 18month period, with competencies requiring evidence and sign off throughout the period. Attached to this advert is the Band 7 OPM Job description and person specification which is what you will be working towards.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Oversight of group performance against key performance indicators on a daily basis
• The collation and management of the escalations to support discharges from group
• Maintenance of an accurate group bed state
• Liaison across the Groups to support with bed flow out if ED and acute medicine
• Implementation of escalation triggers and working with flow and Nurse in charge teams
• Supporting to ensure ambulance offloads occur within target timeframes
• Working across organisational boundaries to support with ensuring mental health patients plans are updated and all stakeholders are informed of ongoing plans
• Ensuring all clinical staff are appraised of the department and trust position with respect to flow and pending plans.

For further details please see the attached job description.


This advert closes on Tuesday 3 Dec 2024

A full time vacancy for a Sterile Service Technician role is now available at UHCW NHS Trust. The successful candidate will work as part of a dedicated and hard-working team in the decontamination and reprocessing of reusable medical devices within the Sterile Services Department.

If you are flexible, hard working and have a keen eye for detail, come and join the team that keeps the surgical services throughout the Trust going, saving lives 365 days a year.

We decontaminate, reprocess and return all reusable surgical equipment from UHCW NHS Trust and various other facilities - over 200 000 items a year, from single instruments up to surgical sets containing 100+ instruments.

Previous experience of working within a sterile services environment would be advantageous but not essential, as full training will be given by our experienced training team.

The ideal candidates will:
• Be diligent in their work
• Have an excellent eye for detail
• Possess the ability to focus and avoid distractions
• Be team players but also confident working on their own initiative
• Be confident in closely following specific work instructions once trained

Closing Date: Please be advised that this job advert is capped for numbers and will close as soon as sufficient applications have been received.

Previous applicants need not apply.

University Hospitals Coventry and Warwickshire NHS Trust, rated as Good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures.
• Sort used equipment by decontamination category as specified by departmental procedures.
• Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards.
• Undertake daily user tests & approvals as required on washer-disinfectors
• Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided.
• Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed.
• Examination of cleaned devices to validate cleaning processes.
• Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice.
• Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital.
• Package instruments as specified in the clean room.
• Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives.
• Use of autoclaves to sterilize devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training.
• Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items.
• Maintain stocks of process / raw materials and identify any deficiencies to department supervisors.
• Assist with stock inventory checks in accordance with Trust and departmental procedures.
• Ascertain priorities during times of peak workload by discussion with departmental supervisors.
• Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation.
• Take part in on call rota once competence training is completed.
• Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services.

For further details please see the attached job description.


This advert closes on Wednesday 20 Nov 2024

This recruitment process will see the appointment of two candidates for two separate roles.

Operational Support Manager - Theatres, Anaesthetics & Perioperative Assessment

Operational Support Manager - Critical Care, Pain Management & Vascular Access

Please note, that following the successful completion of a competency framework, the successful candidates will progress into a Band 7 Operational and Performance Manager. Further details can be provided at interview. Expected progression to band 7 would be within 18 months.

The purpose of the role is to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local Key Performance Indicators (KPI’s).

The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner.

The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care.
1. Line management of service administrative and clerical teams, ensuring that Mandatory Training, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures.
2. Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
3. Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service.
4. Review, in support of the Operations and Performance Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards.
2. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity.
3. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources.
4. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required.
5. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required.
6. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to.

For further details please see the attached job description.


This advert closes on Sunday 17 Nov 2024

We are looking for an experienced, highly motivated Midwife to lead on our birth centre and be an advocate for midwifery led care within UHCW.

The post holder will be passionate, accessible and responsive and will be proficient in demonstrating strong leadership skills. You will work collaboratively within the intrapartum areas to facilitate the individual needs of women and their families. The post holder will be required to work closely with the Consultant Midwife, Matrons, Labour Ward Coordinators and Community team.

The post holder will be able to make proactive evidence-based decisions within their scope of professional practice.

You will be expected to lead a team, organise and achieve outlined objectives and goals set within the UHCW vision.

Within the management role you will be required to manage a roster, budget, sickness, appraisals and quality improvement projects.

The Ward Manager post will focus on the day-to-day operational management and leadership for the staff and services provided on the Birth Centre and demonstrate professional expertise supporting MLU care within labour ward if required and for births agreed outside of guidance. The postholder will be expected to maintain clinical expertise, undertaking Band 7 duties in line with the needs of the service and be required to work clinical as required.

Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, and performance targets, acting within local, Trust and statutory guidelines and policies at all times.

Highly developed communication skills enabling maintenance of high-quality service and ensuring timely management and resolution of unexpected events and situations. Undertake bleep-holder and on call responsibilities for the maternity unit on a regular basis.

A knowledgeable leader and resource for staff, advising on national, local and Trust policy and procedures/guidelines, ensuring that clinical governance is embedded in practice. Will support staff and users in service and policy development within a defined area/specialty.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for identifying and assessing complex clinical and non-clinical issues, implementing resolutions and monitoring/auditing outcomes.
• Responsible for interdepartmental/organisational activities including HR; budget management; complaints.
• Demonstrate highly technical and/or practical skills to ensure optimum patient management including; complex patient monitoring; equipment management and administration of invasive tests/procedures.
• Responsible for education and development of staff and service in an identified area through appraisal and business planning cycles.
• Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data available.
• Regularly manage expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need.
• Support patients, carers and others during difficult situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Ensure an effective learning environment for both students and qualified staff.
• To participate in clinical incident reporting, investigation and clinical audit.
• Will promote positive interpersonal relationships and be confident in challenging poor clinical practice or poor attitude.
• Responsible for interdepartmental/ organisational activities including sickness and absence management, completing appraisals and answering complaints in accordance with expected target times.
• To participate in the on-call rota within the unit to maintain safe staffing.

For further details please see the attached job description.


This advert closes on Thursday 14 Nov 2024

To support the Cardiology Admin Team and Consultants

Provide effective and efficient administrative support to the department and support the Band 5 Admin Manager.

Expected to use own initiative and able to work unsupervised and take responsibility for themselves and the quality of their work and the service they provide to patients.

Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
1. Act as first point of contact in scheduling outpatient waiting list and ensuring that clinics are utilised appropriately and waiting lists are managed effectively.
2. Liaise with clinician’s to ensure all Clinics are utilisated and appropriate staffing is in place.
3. To provide cross-cover on a reciprocal basis in the absence of colleagues, providing day to day supervision and ongoing training and development for junior colleagues.
4. Monitor and validate waiting lists

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for booking appointments Input E-Referrals and ASI’s are managed appropriately
• Admit and Discharge clinics
• Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures.
• Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users.
• Support with ongoing training programs.
• Deal with incoming and outgoing post

For further details of the role please see the attached job description


This advert closes on Monday 4 Nov 2024

To provide a comprehensive and confidential administration support to the Vascular Surgery team. As required, to act as a source of advice and guidance regarding the speciality. You will need to have excellent secretarial skills and be able to organise busy schedules and diaries. Accuracy and attention to detail with the ability to remain calm under pressure is essential.

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Closing date: please note that this vacancy will close once sufficient applications have been received.

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The day to day duties will include handling telephone calls, emails, dealing with patient queries with tact and sensitivity, updating patient records, dealing with confidential information, typing letters and filing. Will support the Vascular Nurse Specialists and Band 4 Secretaries.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Main duties include providing a comprehensive admin service to the Vascular Surgery team. The service requirements include ensuring that all of the relevant appointments are booked following Trust policy. Relevant paperwork is correct and up to date, E-referrals, outpatient waiting list, typing, diary management, clinic management and dealing with patient queries.

1. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

This will require:

Effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Group Manager-manipulation and distribution of appropriate correspondence.

2. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Group to optimise its patient care services.

This will require:

Effective time management; arranging and preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems.

3. To support Team members.

This will require:

Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. To undertake any other reasonable duties as requested.

Please see attached job description for further information.


This advert closes on Monday 28 Oct 2024

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


We are seeking an enthusiastic and positive individual to join our team of receptionists within the Arden Cancer Centre Outpatients department at University Hospital.

The role requires a calm and friendly manner to work in a very busy environment. You will possess effective communication skills and a commitment to delivering excellent patient experience.

The department supports the trusts vision of an 08.00 - 17.00, 5 days a week service.

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the reception in accordance with departmental and Trust guidelines, policies or procedures. To effectively communicate related information and advice regarding the reception in order to enable the multi disciplinary team to achieve operational excellence.

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Closing date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

1. Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.

2. Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.

3. Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patient’s name and address, etc.

4. Track notes in and out of the department on computer system

Welcome patients for treatment for Radiotherapy and Chemotherapy and book them in to the computer system.

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Previous applicants need not apply.

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University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Implement and maintain manual and electronic information and filing systems.

2. Booking ambulance patients in and back out through the Patient Transport Services.

3. Booking interpreters required for future appointments through the Language Line service.

4. Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place.

5. Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required.

6. Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post.

7. Support new team members by demonstrating and explaining routine dept practices and procedures.

For further details of the job role please see attached job description.


This advert closes on Friday 25 Oct 2024

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


Are you looking for a new challenge? Are you passionate about supporting our patients and their families?

If yes, then this may be the right role for you.

We have a rare and exciting opportunity to join the Patient Experience Team at UHCW as the Patient Advice and Liaison Service (PALS) Co-ordinator.

You will have the opportunity to shape this service to ensure that it is provides an effective and efficient service to our patients and their families.

You will work alongside the Head of Patient Relations and Complaints Co-ordinator to ensure a pro-active approach to the management of PALS enquiries across the Trust, ensuring that learning from PALS and trend analysis is utilised to make improvements.

You will support senior members of staff across the wards and departments to enable timely and high quality investigations and responses on behalf of the Chief Executive.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

To provide day-to-day guidance to staff involved in PALS enquiries and investigation handling within the Trust.

Ensure that Trust policies and procedures are followed to support the effective management of PALS and to ensure that national guidance and processes are followed, including the independent reviewprocesses.

Provide day to day responsibility for the PALS Officers and assist in managing their work ensuringtheinvestigation of PALS and production of responses are within prescribed timescales and meet a highstandard.

Assist group managers, clinical and non-clinical staff to manage PALS by providing specialist advice to staff when dealing with difficult, complex, challenging and often upsetting PALS enquires. Be actively involved in achievingresolution.

Provide advice, support and assistance in all aspects of PALS management within thetrust, identifying deficiencies and implementing correctiveaction.

Directly manage a highly complex or sensitive PALS workload and provide expert support and advice on how to manage individual PALS enquiries.

Assist staff with meetings with PALS enquiries to achieve timely resolution and, where possible, avoid the need for escalation to a formalcomplaint.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Keep up to date with new legislation and developments in the field of PALS, interpreting the significance of these and help develop any necessary action plans for the Trust in conjunction with the Head of Patient Relations.
• Responsible for ensuring the analysis and reporting of PALS enquiries within the Trust ensuring robust monitoring and reporting systems where data has been appropriately interrogated and presented where the content can be backed up.
• Undertake routine analysis and provide standard, statutory (including regional and national) and ad hoc reports as required by the Director of Quality. Provide regular reports to the Patient Experience Delivery Group.
• Work with the Head of Patient Relations to ensure that the Trust responds to the CQC and CCG and any other appropriate bodies following an independent investigation.
• Liaise with the Complaints Team regarding any PALS enquiries that may give rise to a formal complaint.
• Ensure that there is integration of and shared learning from issues arising from PALS enquiries in liaison with the Complaints and Patient Safety Manager, ensuring that any findings and trends from PALS enquiries are fed into the clinical governance structure.
• Be responsible for the continuation of the PALS enquiries management plan in line with risk management policies and procedures.
• Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to PALS enquiries management across the Trust.
• Develop and maintain effective networks with external organisations in particular Healthwatch including the CCG, ICAS, and other NHS Trusts.

For further details please see the attached job description.


This advert closes on Tuesday 8 Oct 2024

This is a key support post within the Clinical Systems Team. The post holder will be responsible for assisting the EPR Workflow Lead specifically in relation to supporting those systems under the remit of the Clinical Systems Team.

Please be advised there is a proposed interview date of 14th October

Previous applicants need not apply.
• Management and creation of EPR accounts and related applications
Management of appropriate Data Collection Workbooks
Providing a support service to users of systems
• Provide Line management and support to the EPR System Support Analysts
• Providing timely and accurate access to systems
• Developing and maintaining key documentation to support processes
• Support cascade training
• General system administration duties
• Provide basic management cover for other ICT systems
• Help to support 24/7 services within the Trusts working independently on-call

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• To provide a comprehensive support service to users of the systems managed.
• Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.
• Responsible for completing supplier design documentation e.g., Data Collection Workbooks to a high degree of accuracy.
• To assist in the development of policies and procedures in relation to the systems managed.
• To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.
• Undertake testing of new releases
• Create and manage accounts for new users.
• Deactivate accounts and user access for leavers

For further details please see the attached job description.


This advert closes on Sunday 6 Oct 2024

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.

Act as a point of contact for the clinicians and nursing staff in the Virtual Fracture Clinic, making appointments, checking in and out patient appointments, Transcribing Trauma Clinic letters in a timely fashion to enable calls to be made to patients the same day. Managing the telephone.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

* Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times.

* Act as the first point of contact for dealing with enquiries either face to face or on the telephone.

* Deal with high volume of telephone calls assisting with enquiries and making suitable appointments, also dealing with emails that come into the department assisting with enquiries.

*Transcribe clinical dictation from the Virtual Fracture Clinic and any other ad hoc correspondence.

*Making outpatient appointments and cashing up clinics.

For further details of the role please see the attached job description.


This advert closes on Thursday 3 Oct 2024

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024

University Hospitals Coventry & Warwickshire NHS Trust’s ICT Department team has a fantastic opportunity for an individual who has aspirations to work as an Technical Support Analyst. This post is an exciting opportunity to learn new skills and become part of a growing team.

Working within a dynamic team of highly skilled individuals to provide exceptional levels of support to a variety of disciplines within a large and exciting Acute Hospital environment. Providing both hardware and software support for users of Information and Communications Technology (ICT) whilst maintaining excellent levels of customer service.

Assist in the support of corporate computer systems covering routine housekeeping/ maintenance tasks, configuration management, incident management, change management and problem management.

Enrol users on corporate systems, as directed, fully testing functionality prior to release.

Assist in the operation of networked computer systems including system shut-down and start-up procedures.

Assist in the installation, configuration, commissioning, testing and troubleshooting of ‘desktop’ end-user Information & Communications Technology (ICT) equipment.

Be conversant with the principles, configuration and use of the Trust’s standard computer operating systems, such as Microsoft Windows and UNIX technologies.

Documenting deliveries and providing stock control.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Ensure ICT equipment conforms to the appropriate safety standards.

Assist in problem determination and resolution on ICT equipment and services, liaising with second line/third line technical teams as well as other parties as necessary to rectify such faults.

Use the ServiceNow Service Desk tool set to record and monitor the progress of all incidents, changes and requests.

Use the ServiceNow Service Desk tool set as the Trust’s ICT asset management system, and to use the system for the production of management reports, as required.

Participate in developing documentation for ICT policies, procedures and system configurations.

Document all project work to departmental standards.

Liaise with outside support agencies on matters relating to the operation of ICT equipment and associated software.

Attend training courses and seminars relevant to the job as required.

Participate in the training of staff and students in the use of ICT equipment and application software, as required

Participate in giving presentations of systems to users and other interested parties as required.

Keep abreast of current developments within the IT industry

Liaise with other ICT staff, as required, to ensure the overall integrity and smooth running of the service.

For further details of the role please see the attached job description.


This advert closes on Wednesday 18 Sep 2024

Step into the heart of healthcare innovation as a Clinical Systems Support Specialist! In this pivotal role, you’ll be the backbone of the Clinical Systems Team, working closely with the EPR Workflow Lead to ensure seamless operation and support of our cutting-edge clinical systems.

Please be advised there is a proposed interview date of 17th September 2024.
• Management and creation of EPR accounts and related applications
• Management of appropriate Data Collection Workbook(s) (DCW)
• Providing a support service to users of systems
• Providing timely and accurate access to systems
• General system administration duties
• Provide basic management cover for other ICT systems
• Supporting 24/7 service

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

· To provide a comprehensive support service to users of the systems managed.

· Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.

· Management of appropriate Data Collection Workbook(s) (DCW).

· To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.

· To participate in the testing of new version releases for the systems managed.

· Create and manage accounts for new users.

· Deactivate accounts and user access for leavers.

· To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log in details and in accordance with the ICT Security Policy.

· To assist theEPR Workflow Lead(s)in the validation of training material primarily for the systems managed.

· Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists.

For further details of the role please see the attached job description


This advert closes on Sunday 8 Sep 2024