Total 12 job vacancies by TSB

TSB Bank Plc






Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Kingston upon ThamesHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £28,449 (£26,100 base, plus cash allowance of £2,349) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £26,100 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,349) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,305 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: HarrowHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £28,449 (£26,100 base, plus cash allowance of £2,349) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £26,100 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,349) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,305 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

TSB Bank Plc



Role: Senior Service Operations Manager – Core Operations


Function: CIOSalary: Competitive plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Core Operations related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of core business operations and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc



Role: Senior Service Operations Manager
- Lending

Function: CIOSalary: Competitive plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Lending related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of Lending business operations and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc



Role: Senior Service Operations Manager – IT Enablement


Function: CIOSalary: Competitive plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of IT Enablement services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.

What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of IT Enablement and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions. What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc



Role: Service Operations Management Analyst
- 12 Month Fixed Term Constract

Function: CIOSalary: From £33100 (Non London) & £38100 (London) plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 30 August 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference This role acts as a technical Service Operations Analyst/SME as part of the team which owns the technical Integration of defined services and provides second level support and deputise for the Service Operations Management Lead.

What you’ll bring
- Working level contact with suppliers and partners.
- Ability to understand and collaborate on customer issues and solutions.
- Ability to engage and coordinate with SMEs to resolve complex issues as they relate to cus-tomer/TSB requirements.
- Ability to take responsibility for driving own development and take initiative in identifying and negotiating development opportunities.
- Ability to contribute specialist expertise and share knowledge and experience in own spe-cialism.
- Clearly demonstrates impactful communication skills in both formal and informal settings and able to articulate complex ideas to board audiences.
- Ability to use discretion in identifying and responding to complex issues and determine when issues should be escalated.What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)
- 12 Month Fixed Term ContractFunction: Branch BankingLocation: Peckham, LondonHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)
- 12 Month Fixed Term ContractFunction: Branch BankingLocation: CheapsideHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £28,449 (£26,100 base, plus cash allowance of £2,349) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £26,100 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,349) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,305 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

TSB Bank Plc


Job Title: Lawyer, Customer Banking legal team
Function: Legal
Grade: Competitieve salary and excellent benefits package
Location: Edinburgh, Bristol or London
- Hybrid workingClosing Date: 6 February 2024

At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.
The Customer Banking Legal Team are passionate about making things better for customers, finding solutions and providing pragmatic legal advice. We’re looking for a Lawyer who can help us deliver that.

How you’ll make a difference
You’ll be responsible for:

- Providing and overseeing the provision of legal advice to support delivery of bank-wide projects in line with internal deadlines. Acting as a source of professional legal expertise to stakeholders including Products, Risk, Marketing, Digital, Operations, Financial Support Services, Branches, Change and Rectifications. ​
- Advising on new product development, legal and regulatory developments, digital adoption, terms and conditions, marketing, operational queries and all legal issues related to TSB’s personal and business banking products as well as our range of third party offers in the TSB Marketplace.
- Maintaining an awareness of internal projects and external legal developments and how these affect the business, tailoring your advice accordingly.
- Contributing to reporting and escalation of legal or governance issues and inputting to recommended solutions as required. ​
- Building and maintaining an internal network and stakeholder relationships. ​

What you’ll bring
To make sure you’re set up for success you’ll already have these skills and experience:

- Be a qualified lawyer in Scotland or England, ideally with around 6 to 10 years’ relevant post qualification experience, though other levels of experience will be considered.
- Have financial services products/regulatory legal knowledge and/or in house experience. Payments and/or consumer credit experience would be beneficial.
- Possess an eye for detail with excellent communication and stakeholder management skills.
- Have the ability to provide pragmatic legal advice and proactively offer legally compliant and customer-focused solutions.
- Experience working on multiple projects at the same time with proven ability to prioritise and work to tight deadlines effectively.

What we offer in return

- Hybrid and flexible working arrangements to support a healthy work/life balance
- An attractive reward and myTSB benefits package, giving you more of what matters to you
- A diverse, energising, and collaborative working environment
- A career that's enriching and full of opportunity


So if this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More.
#Li-GN1

TSB Bank Plc

Job Title: Money Confidence Expert (12 months Fixed Term Contract)


Function: Branch Banking
Location: Bethnal Green
Salary: £28,449 (£26,100 base, plus cash allowance of £2,349) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We're looking for a Money Confidence Expert who is passionate about customer experience.

What we need today
To make sure you're set up for success you'll already have these skills and experience:

- Be great with people, have a talent for talking to people both in person and over the phone.  
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.  
- A desire to create a brilliant customer experience every time.  
- Ability to help answer questions and sort out problems.  
- Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.  
- Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App.  


Location

-
Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB. 



If this sounds up your right up your street, come and join our team. We make things happen! 
We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert)
Function: Branch Banking
Location: London, Bethnal Green
Salary: £27,359 (£25,100 base, plus cash allowance of £2,259) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. 

We are looking for someone who is passionate about customer experience.  

How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.  You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.  You’ll build and deepen customer relationships by getting to know about them and their unique needs.  By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. 

What you’ll bring

- Be great with people, have a talent for talking to people both in person and over the phone 
- Have a flair for understanding what customers need and the best way to support them with their current and future goals 
- A desire to create a brilliant customer experience every time 
- Ability to help answer questions and sort out problems 
- Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do. 
- Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App. 

Location

- Bethnal Green is in East London. Our branch is on Bethnal Green Road just 200 yards away from Bethnal Green Underground and Overground stations.
- Candidates must be able to reliably commute to this location, with no more than 1-hour total travel recommended.

What we offer in return
​​​​​We’ll pay you a base salary of £25,100 from day one, and an excellent benefits package which includes:

- Extra 9% of your salary (£2,259) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)​​​​​​
- Variable Pay Award (5%/£1,255 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare

If this sounds up your right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

#LI-KS1

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert)
- 12 month Fixed Term ContractFunction: Branch Banking
Location: London, Peckham
Salary: £27,359 (£25,100 base, plus cash allowance of £2,259) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. 

We are looking for someone who is passionate about customer experience.  

How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.  You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.  You’ll build and deepen customer relationships by getting to know about them and their unique needs.  By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. 

What you’ll bring

- Be great with people, have a talent for talking to people both in person and over the phone 
- Have a flair for understanding what customers need and the best way to support them with their current and future goals 
- A desire to create a brilliant customer experience every time 
- Ability to help answer questions and sort out problems 
- Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do. 
- Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App. 

Location

- Peckham is in south-east London. Our branch is on Rye Lane just 50 yards away from the nearest train station Peckham Rye
- Candidates must be able to reliably commute to this location, with no more than 1-hour total travel recommended.

What we offer in return
​​​​​We’ll pay you a base salary of £25,100 from day one, and an excellent benefits package which includes:

- Extra 9% of your salary (£2,259) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)​​​​​​
- Variable Pay Award (5%/£1,255 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare


If this sounds up your right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

#LI-KS1