Total 10 job vacancies by TSB

TSB Bank Plc

Role: Service Delivery Manager (12 Month Fixed Term Contract)
Function: CIO
Salary: From £44500 (Non London) & £52300 (London) + excellent benefits
Location: Hybrid working/Flexible across our key sites
Closing Date: 1 November 2024



At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference The Service Delivery Manager is a key role, responsible for ensuring the delivery of IT services aligns with the needs of the business. You’ll manage relationships, work closely with the Governance & Control Analysts to deliver consistent service metrics and partner across technology to resolve issues and, drive service improvements. You’ll work closely with the business to manage and improve the delivery of Business Services, leveraging ITIL best practices to manage business relationships through continual improvement.

What you’ll bring

- Ability to understand business needs, capture requirements and in partnership with Service Desk, build and deliver effective service solutions.
- Strong relationship management skills to effectively engage with business stakeholders.
- A commitment to ITIL best practices and service excellence.
- Excellent verbal and written communication skills for cross business interactions and team collaboration.
- Experience driving service excellence and continual service improvement..
- Strategic thinking to align IT services with business objectives.
- Strong problem-solving skills and data-driven decision-making.
- Experience in managing IT service delivery in line with ITIL frameworks.
- Proficiency in service management tools and processes.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc



Role: Service Operations Management Analyst


Function: CIOSalary: From £33100 (Non London) & £38100 (London) + excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 1 November 2024

At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you’ll make a difference In this role, you’ll act as an SME as part of the team who owns the technical integration of defined services, providing second level support and deputising for the Service Operations Management Lead.
You’ll drive root cause analysis and permanent fixes for incidents, manage risks and perform maintenance to prevent service issues. You’ll also provision, configure, and maintain infrastructure services, monitor performance and security, resolve operational issues, and automate routine tasks.

What you’ll bring
- Experience of maintaining working-level contact with suppliers and partners.
- Understands and collaborates on customer issues and solutions.
- Ability to engage and coordinate with SMEs to resolve complex issues related to customer requirements.
- Ability to contribute specialist expertise and share knowledge to assist others.
- Strong communication skills with the ability to articulate complex ideas to broad audiences in both formal and informal settings.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert)
Function: Branch Banking
Location: Edinburgh
- Cameron TollHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits


At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Edinburgh
- Hanover StreetHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Edinburgh
- Cameron TollHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Edinburgh
- Hanover StreetHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc



TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: Edinburgh
- Cameron TollHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc


Job Title: CISO Cryptography Support Analyst
Function: CISO
Location: Edinburgh – Hybrid working
Salary: From £30,000 plus excellent benefits
Closing Date: 21 June 2024

At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community. You will be part of an existing team of Cryptography specialists, and we will develop you in the role, which means you will easily be able to see your career path in TSB.
How you’ll make a difference
The Cryptography Support Analyst is responsible for providing support and guidance to internal stakeholders on all matter’s cryptography related, whether it is ensuring new projects are compliant with our Standards, or helping application owners resolve certificate related issues. The key stakeholders for the Cryptography Support Analyst are IT Application owners across Technology. You will make a difference in your role by ensuring the Banks services remain stable and secure by establishing and maintaining cryptography infrastructure and providing guidance on cryptography and key management best practices.
What you’ll bring

- Experience in supporting cryptography within the Financial Services industry (3 years minimum).
- BSc in Computing Science or Cyber Security related discipline.
- Experience interacting with cloud environments such as AWS and Azure.
- Good experience working with cryptographic technologies, such as Hardware Security Modules (HSMs), Key Management Systems (KMS), and Certificate Lifecycle Management (CLM).
- Experience in managing Key Ceremonies and attention to detail when documenting minutes.
- Knowledge of cryptographic primitives and protocols, specifically their implementation, integration, and testing.
- Experience working with ServiceNow, DigiCert, Qualys, ACME, Office products.
- Strong problem-solving and analytical skills, with the ability to think outside the box.
- Excellent written and verbal communication, with the ability to effectively communicate with both technical and non-technical stakeholders.
- Work in a collaborative way with other Teams across TSB to provide the best outcome for customers.


What we offer in return

- Hybrid and flexible working arrangements to support a healthy work/life balance
- An attractive reward and myTSB benefits package, giving you more of what matters to you
- A diverse, energizing, and collaborative working environment
- A career that’s enriching and full of opportunities

If this sounds right up your street, come join our team, we make things happen!

We are TSB. Life Made More.
#LI-KS1

TSB Bank Plc


Job Title: CISO Cryptography Support Analyst
Function: CISO
Location: Edinburgh – Hybrid working
Salary: From £30,000 plus excellent benefits
Closing Date: 14 June 2024

At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community. You will be part of an existing team of Cryptography specialists, and we will develop you in the role, which means you will easily be able to see your career path in TSB.
How you’ll make a difference
The Cryptography Support Analyst is responsible for providing support and guidance to internal stakeholders on all matter’s cryptography related, whether it is ensuring new projects are compliant with our Standards, or helping application owners resolve certificate related issues. The key stakeholders for the Cryptography Support Analyst are IT Application owners across Technology. You will make a difference in your role by ensuring the Banks services remain stable and secure by establishing and maintaining cryptography infrastructure and providing guidance on cryptography and key management best practices.
What you’ll bring

- Experience in supporting cryptography within the Financial Services industry (3 years minimum).
- BSc in Computing Science or Cyber Security related discipline.
- Experience interacting with cloud environments such as AWS and Azure.
- Good experience working with cryptographic technologies, such as Hardware Security Modules (HSMs), Key Management Systems (KMS), and Certificate Lifecycle Management (CLM).
- Experience in managing Key Ceremonies and attention to detail when documenting minutes.
- Knowledge of cryptographic primitives and protocols, specifically their implementation, integration, and testing.
- Experience working with ServiceNow, DigiCert, Qualys, ACME, Office products.
- Strong problem-solving and analytical skills, with the ability to think outside the box.
- Excellent written and verbal communication, with the ability to effectively communicate with both technical and non-technical stakeholders.
- Work in a collaborative way with other Teams across TSB to provide the best outcome for customers.


What we offer in return

- Hybrid and flexible working arrangements to support a healthy work/life balance
- An attractive reward and myTSB benefits package, giving you more of what matters to you
- A diverse, energizing, and collaborative working environment
- A career that’s enriching and full of opportunities

If this sounds right up your street, come join our team, we make things happen!

We are TSB. Life Made More.

TSB Bank Plc


Job Title: CISO Cryptography Support Analyst
Function: CISO
Location: Edinburgh – Hybrid working
Salary: From £30,000 plus excellent benefits
Closing Date: 1 May 2024

At TSB we’re all here to give money confidence to our customers and communities. Wherever you work in TSB you can make a real difference to your career, our business, and the wider community.
The CISO Cryptography Team – provide support and guidance to internal stakeholders on all matter’s cryptography related, whether it is ensuring new projects are compliant with our Standards, or helping application owners resolve problems associated with their certificates. You will be part of an existing team of Cryptography specialists, and we will develop you in the role, which means you will easily be able to see your career path in TSB.
How you’ll make a difference
The Cryptography Support Analyst is responsible for providing support and guidance to internal stakeholders on all matter’s cryptography related, whether it is ensuring new projects are compliant with our Standards, or helping application owners resolve certificate related issues. The key stakeholders for the Cryptography Support Analyst are IT Application owners across Technology, and you will make a difference in your role by ensuring the Banks services remain stable and secure.
What you’ll bring

- BSc in Computing Science / Information Systems / Cyber Security / Networking
- Have experience across any of the following: Cryptography / PKI / HSMs / Open Banking / Networking / Infrastructure
- Experience working with ServiceNow, DigiCert, Qualys, ACME, AWS, Azure, Office products, SharePoint, Confluence, and JIRA
- Strong problem-solving and analytical skills, with the ability to think outside the box.
- Excellent written and verbal communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
- Work in a collaborative way with other Teams across TSB to provide the best outcome to customers.

What we offer in return

- Hybrid and flexible working arrangements to support a healthy work/life balance
- An attractive reward and myTSB benefits package, giving you more of what matters to you
- A diverse, energizing, and collaborative working environment
- A career that’s enriching and full of opportunities

So, if this sounds right up your street, come join our team, we make things happen!

We are TSB. Life Made More.
#LI-KS1