Total 7 job vacancies by Marston Holdings

Customer Service Advisor

Helmshore

We have an exciting opportunity for a Customer Service Advisor to join our team in our Helmshore office on a full time, permanent basis.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

This role is a full time position based on-site within our Helmshore Office - BB4 4NF

About the role:

As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan, or helping them resolve a query.

You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence.

Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

• Experience of handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

What's in it for you?

• Office based
• Salary of £22,308
• Hours: Great work life balance and only working 1 in 3 Saturdays!
• Shifts between 8am - 8pm - Working 8 hour shifts a day, 5 out of 7 days.
• Contract: Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

Please note: New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Customer Service Advisor

Helmshore

We have an exciting opportunity for a Customer Service Advisor to join our team in our Helmshore office on a full time, permanent basis.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

This role is a full time position based on-site within our Helmshore Office - BB4 4NF

About the role:

As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan, or helping them resolve a query.

You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence.

Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

• Experience of handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

What's in it for you?

• Office based
• Salary of £22,308
• Hours: Great work life balance and only working 1 in 3 Saturdays!
• Shifts between 8am - 8pm - Working 8 hour shifts a day, 5 out of 7 days.
• Contract: Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

Please note: New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Apprentice Customer Service Agent

£22,308.

Marston Holdings Limited has an excellent opportunity to WORK, EARN and Learn!

As an Apprentice Customer Service Agent with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan, or helping them resolve a query.

You will handle customer cases from different service channels starting with inbound and outbound calls and moving onto live chat, email, and letter correspondence.

Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

WORK, EARN and LEARN!

Person specification

• Confident handling customer queries
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent telephone manner
• Strong time management and organisational skills
• Be committed to attending training sessions and 1-2-1's with the training provider

What's in it for you?

• Salary of £22,308
• Office based
• 37.5 hours per week
• Work towards a Customer Service Practitioner Level 2 once achieved you can move on to a Customer Service Specialist Level 3 or a Business Administrator Level 3.
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 24 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Marston Holdings Limited has an exciting opportunity for a Customer Contact Telephony Agent within our Legal Aid team on a 6 Months Fixed Term Contract.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

What you'll be doing

As a Customer Contact Agent with Marston Holdings Ltd you will have a pivotal role in our Legal Aid team. You will proactively contact our customers, helping them find a solution to any situation. Whether its inbound or outbound dialling, processing payments, agreeing payment plans or helping resolve queries.

Support and coaching will be given throughout your career.

• Making outbound and receiving inbound calls
• Ensuring that all clients or customers receive the best customer service
• Negotiating payments / arrangements over the telephone
• Updating systems with relevant call details
• Returning abandoned calls in line with agreed targets
• Ensuring overall performance and targets are met and reporting any issues to the Team Leader or Manager.
• Assisting with administration duties within the team
• Meeting set targets.

Person specification

• Previous customer service or sales experience
• Excellent communication and negotiation skills
• Ability to speak in a clear and concise manner
• Good interpersonal skills
• Excellent organisational skills
• A positive and self-motivated attitude
• Ability to work closely within a team
• Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm

What's in it for you?

• Salary of £22,308 pro rata
• Hours: Great work life balance and only working Monday - Friday
• Office based
• Contract: 6 Month Fixed Term Contract, Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays pro rata
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

Marston Holdings Limited MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

We have an exciting opportunity for a Customer Service Advisor to join our team in our Helmshore office on a full time, permanent basis.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

This role is a full time position based on-site within our Helmshore Office - BB4 4NF

Person specification

As a Customer Service Advisor with Marston Holdings Ltd you will have a pivotal role in our contact centre, engaging with customers and helping them find a solution, whether that's processing payments, agreeing a payment plan, or helping them resolve a query.

You will handle customer cases from different service channels starting with inbound and outbound calls and progressing through our pathways onto live chat, email, and letter correspondence.

Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.

• Experience of handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

What's in it for you?

• Office based
• Salary of £22,308
• Hours: Great work life balance and only working 1 in 3 Saturdays!
• Shifts between 8am - 8pm - Working 8 hour shifts a day, 5 out of 7 days.
• Contract: Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Marston Holdings Limited has an exciting opportunity for a Customer Contact Telephony Agent within our Legal Aid team on a 9 Months Fixed Term Contract.

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

What you'll be doing

As a Customer Contact Agent with Marston Holdings Ltd you will have a pivotal role in our Legal Aid team. You will proactively contact our customers, helping them find a solution to any situation. Whether its inbound or outbound dialling, processing payments, agreeing payment plans or helping resolve queries.

Support and coaching will be given throughout your career.

• Making outbound and receiving inbound calls
• Ensuring that all clients or customers receive the best customer service
• Negotiating payments / arrangements over the telephone
• Updating systems with relevant call details
• Returning abandoned calls in line with agreed targets
• Ensuring overall performance and targets are met and reporting any issues to the Team Leader or Manager.
• Assisting with administration duties within the team
• Meeting set targets.

Person specification

• Previous customer service or sales experience
• Excellent communication and negotiation skills
• Ability to speak in a clear and concise manner
• Good interpersonal skills
• Excellent organisational skills
• A positive and self-motivated attitude
• Ability to work closely within a team
• Ability to effectively deal with difficult and complex telephone conversations whilst remaining calm

What's in it for you?

• Salary of £22,308
• Hours: Great work life balance and only working Monday - Friday
• Office based
• Contract: 9 Month Fixed Term Contract, Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

Marston Holdings Limited MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Correspondence Customer Service Agent

Marston Holdings Limited has an exciting opportunity for a Correspondence Customer Service Agent to join their team on a full time, permanent basis.

Marston Holdings Limited is a parent company formed of eight entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

Core Duties & Responsibilities include

As a Correspondence Customer Service Agent, you will have a vital role within our contact centre. You will be handling customer cases, creating, and responding to customer correspondence via email and post, escalating concerns and keeping records up to date.

This is a crucial role which allows our business to be operational.

Person specification

• Experience of handling high volume correspondence
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent attention to detail and grammar
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

What's in it for you?

• Flexible hours over 5 days a week 8am - 4pm or 9am - 5pm
• Office based
• Contract: Full time, 37.5 hours per week
• Enhanced Maternity and Paternity Package, subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Health Cash Plan
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.