Total 10 job vacancies by Daniel Owen Ltd

Customer Service Advisor
Dartford Based
£12 per hour
Repairs and Maintenance

Must have prior Customer Service experience

Dartford - Office Based

Monday - Friday (8:00am - 17:00pm)

Looking for someone to start immediately

The Duties:

• The purpose of the role is to be the first point of contact for internal and external customers for the reporting of repairs. The role will involve;

  • Answer phone calls from residents and clients in the housing and healthcare facilities
  • Raising repair requests, ensuring that all relevant information is logged accurately on the in-house reporting system (Planet FM)
  • Providing updates on jobs
  • Ensure that any update notes are added to all jobs with sufficient detail, and that they are fully up to date and accurate;
  • Actively monitor the communal email folders for repairs reported and action where appropriate within the given Service Level Agreement (SLA);
  • This role is predominantly telephone based and will involve the logging of jobs in the system.

Working in a contact centre environment for a maintenance contractor or housing association would be good to see.

Job Title: Gas Service and Breakdown Engineer
Location: Cambridge (CB Postcode Area)
Salary: £38,000-£42,000 w/ Van and Fuel Card (OTE £50k+ with overtime/call out)
Job Type: Permanent

Daniel Owen are currently working with a leading Heating organisation who are seeking a Gas Service and Breakdown Engineer to work across CB Postcodes.

Gas Service and Breakdown Engineer Role:

• Carrying out day-to-day repairs
• Fault finding
• Completing annual servicing visits
• Meeting first-time fix targets
• Maintaining high-quality standards
• Focusing on customer satisfaction

Gas Service and Breakdown Engineer Requirements:

• Valid ACS & other relevant gas qualifications
• Full UK Driving Licence (less than 6 points)
• Experience within Social Housing desirable, but not essential
• Experience delivering high levels of customer service

Gas Service and Breakdown Engineer Benefits:

• Company Van and Fuel Card
• Overtime opportunities
• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)

If this role is of interest to you, please apply.

LON123

Job Title: Gas Service and Breakdown Engineer

Location: West Sussex - BN Postcodes

Salary: £30,000 - £40,000 w/ Van and Fuel Card (OTE £50k+ with overtime & call out)

Job Type: Permanent

Daniel Owen are currently working with a leading Gas company and are seeking a Gas Service and Breakdown Engineer to join them on one of their many contracts.

Gas Service and Breakdown Engineer Role:

• Carrying out day-to-day repairs
• Fault finding
• Completing annual servicing visits
• Meeting first-time fix targets
• Maintaining high-quality standards
• Focusing on customer satisfaction

Gas Service and Breakdown Engineer Requirements:

• ACS Gas Qualifications: CCN1, CENWAT, CPA1, CKR1, HTR1
• Full UK Driving Licence (less than 6 points
• Experience within Social Housing desirable, but not essential

Gas Service and Breakdown Engineer Benefits:

• Company Van and Fuel Card
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Overtime opportunities
• Salary exchange pension
• Employee assistance programme
• Enhanced family leave (dependent on length of service)
• EV car scheme (dependent on length of service)

If this role is of interest to you, please apply.

LON123

Call Handler/ Administrator required for a leading health care organisation based in Derby. Experienced customer service professional required to answer and make calls to new and existing patients, install and maintain emergency call equipment and complete all required documentation.

Telecare Support Response Officer (TSRO)
South East London
£17ph
Monitoring Response Team

We are seeking applications from candidates with previous or transferable experience and skillsets to work in our team of Telecare Support Response Officers.

About the Service

SMART is a key service that provides a 24/7 365 day alarm monitoring and response service to circa 6,000 vulnerable people. Service users have pendant alarms and other Telecare devices to request assistance in a crisis e.g., where the client has fallen. SMART team officers monitor activations from clients and arrange assistance as necessary. Where it is appropriate to provide welfare assistance and support, a Telecare Support and Response Officer (TSRO) will be deployed. Due to the life-critical nature of the service, SMART works closely with the London Ambulance Service (LAS), the Police and Fire Service from time to time.

Essential Requirements

You do not need to have been employed in this capacity before, but any experience or skills you may have gained in similar sectors, such as ambulance service, fire brigade, or other responder capacity, will be acceptable. In addition, to succeed in this role. You will must be able to demonstrate the following attributes:

• Up to date First Aid Training by a reputable UK provider.
• Fire Evacuation Awareness training
• Understanding of lifting techniques, as some of our clients will require assistance, when fallen
• Submit to an Enhanced DBS Checks required for the role
• Excellent communication skills.
• A good understanding of and empathy with regard to the needs of vulnerable people. In particular older members of the community.
• The ability to think clearly and remain calm in difficult situations.
• A clean current UK driving license and the ability to drive in Central London.
• Able to work shifts, as required.
• Carry out call monitoring duties as required.

Additional Information

1. We welcome applications from candidates who are free to take up immediate employment, but will negotiate reasonable notice with outstanding candidates.

Full Training will be provided to the successful candidate

Customer Service Advisor
Based in West London
Temporary contract
Office based
08:00am till 17:00pm

About You

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good computer skills
• Good project management skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

About the Role

You'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Telecare Support Response Officer (TSRO)
South East London
£17ph
Monitoring Response Team

We are seeking applications from candidates with previous or transferable experience and skillsets to work in our team of Telecare Support Response Officers.

About the Service

SMART is a key service that provides a 24/7 365 day alarm monitoring and response service to circa 6,000 vulnerable people across Southwark and Lambeth Boroughs. The service is based at Queens Road, Peckham. Service users have pendant alarms and other Telecare devices to request assistance in a crisis e.g., where the client has fallen. SMART team officers monitor activations from clients and arrange assistance as necessary. Where it is appropriate to provide welfare assistance and support, a Telecare Support and Response Officer (TSRO) will be deployed to drive to the client's home in a Southwark Vehicle. Due to the life-critical nature of the service, SMART works closely with the London Ambulance Service (LAS), the Police and Fire Service from time to time..

Essential Requirements

You do not need to have been employed in this capacity before, but any experience or skills you may have gained in similar sectors, such as ambulance service, fire brigade, or other responder capacity, will be acceptable. In addition, to succeed in this role. You will must be able to demonstrate the following attributes:

• Up to date First Aid Training by a reputable UK provider.
• Fire Evacuation Awareness training
• Understanding of lifting techniques, as some of our clients will require assistance, when fallen
• Submit to an Enhanced DBS Checks required for the role
• Excellent communication skills.
• A good understanding of and empathy with regard to the needs of vulnerable people. In particular older members of the community.
• The ability to think clearly and remain calm in difficult situations.
• A clean current UK driving license and the ability to drive in Central London.
• Able to work shifts, as required.
• Carry out call monitoring duties as required.

Additional Information

1. We welcome applications from candidates who are free to take up immediate employment, but will negotiate reasonable notice with outstanding candidates.

Full Training will be provided to the successful candidate

Service Charge Complaints Coordinator
Based in SE1
Temporary on going role
Monday to Friday
£17.42per hour

The successful candidate will be responsible for coordinating incoming enquiries and complaints and delegating them to the appropriate officers. The role requires an individual with the ability to analyse the nature of complaints and the existing backlog, and to allocate or reallocate them as necessary.

Therefore, extensive experience in coordination is a prerequisite for this position.

Service charge queries.

The role will initially require two days of work per week at our Westminster Bridge office, with the remaining time working from home. During the initial weeks, there may be a requirement for three days in the office to assist with process familiarisation.

Working hours: 9am - 5pm.

The team currently consists of 25 members, divided into three distinct sub-teams.

Receptionist Required
Job Type: Temp to Perm
Start date: Immediate
Industry: Building & Construction
Location: Oldbury
Salary: GBP 11.68 - GBP 13.40 per hour.

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JOB DESCRIPTION:

Receptionist required for a large nationwide facilities management company, Our client is looking for experienced and hardworking receptionist to join an office based in Oldbury. The site can be accessed by public transport, however own transport is preferred.

Daily responsibilities will include:

• Working the switchboard and directing initial queries
• Dealing with incoming correspondence and forwarding onto the relevant department

Requirements for the role

• Experience working within a similar role
• Good phone manners
• Computer literate

Daniel Owen are a recruitment company that specialise in placing people within the construction, engineering, rail & maintenance industries. We are currently recruiting on behalf of a large nationwide construction company that specialises in new build and refurbishment projects

Monday - Friday
8am - 4pm
Permanent position
Hybrid working
£26,000 per annum + benefits
Must have previous Helpdesk Admin experience

Duties:

Your duties involve receiving and prioritising repairs and maintenance requests from various stakeholders. You'll accurately enter work orders into the system (Accuserv), assessing their urgency and nature to determine appropriate response times. Coordinating with both internal maintenance staff and external service providers, you'll schedule and dispatch technicians to address maintenance issues promptly. Communication with requesters, providing updates on the status of their requests and estimated resolution timeframes, is crucial. Additionally, you'll maintain detailed records of all maintenance activities, monitor progress, and follow up on outstanding tasks. Collaborating with other departments, you'll assist in developing preventive maintenance plans and identify opportunities for process improvements. Ensuring compliance with safety regulations and providing administrative support to the management team are also part of your responsibilities.

Qualifications & Experience:

• Experience of providing general clerical and administrative support to a team working to strict deadlines.
• Experience acting as a central point of contact in receiving and handling help desk enquiries.
• Excellent written and verbal communication skills and ability to articulate clearly.
• IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams.
• Able to record information accurately.
• Good organisational skills with ability to effectively prioritise work.
• Can demonstrate an understanding of confidentiality and Data Protection.
• Ability to use databases and spreadsheets and use for monitoring purposes.
• Strong attention to detail and proactive problem-solving skills.
• Ability to work well with others.
• A proactive and friendly approach.
• Great team working skills but also able to use initiative and work independently.

Working Arrangements:

• Full-time (36 hours per week), Monday to Friday.
• Hybrid role: 3 days per week in the office with 2 days working from home.
• Location: Dagenham East.

Benefits:

In addition to an attractive salary, our benefits package includes: 

❤ Heart Hub rewards, perks & benefits platform!

❤ Private Medical Insurance

❤ Group Life Assurance

❤ Competitive Salaries

❤ Pension Scheme

❤ Paid Holidays from 21-26 days

❤ Family Friendly Policies making work-life balance achievable

❤ Health & wellbeing support including an Employee Assistance Programme (EAP)

❤ Career development and training

❤ Great offices & local amenities

❤ Free parking

❤ A GREAT TEAM!